Charterhouse Care Home
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The Chocolate Quarter
Trajectus Way, Keynsham
Bristol
BS31 2GL
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,723.48 |
| Regulator's Rating | Outstanding |
Meet The Manager
Gail Stone is Manager at Charterhouse Care Home.
Gail joined the Charterhouse team as the Care Home Manager in 2021. She is a registered general nurse with over 30 years’ experience and holds a level 5 diploma in management and leadership.
Gail completed her registered nurse training in the Western General Hospital in Edinburgh in 1988. She has worked primarily in elderly care throughout her career, in both hospital and community settings. Prior to moving into the private home care setting in 2009 she was a community palliative care sister for East Dorset Health Authority. Since working in the care home sector, Gail has worked in various care home manager roles including regional roles.
Gail is very much a people person who loves spending time with residents and their families. Her main passion is ensuring peoples quality of life and believes that just because someone is approaching the latter years, they should be given every opportunity to live their lives the way they choose.
Charterhouse is the second St Monica Trust care home to be rated 'Outstanding' by the Care Quality Commission (CQC, April 2026).
It sits at the heart of The Chocolate Quarter, our award-winning retirement village in Keynsham near Bristol and Bath. Formerly the home of Fry's chocolate, the beautifully refurbished, iconic buildings now offer a vast range of facilities available to residents in both our care home and independent living apartments.
- Modern en-suite rooms
- Rated Outstanding by the Care Quality Commission (CQC)
- Extensive well-being initiatives
- Easy access to amenities at The Chocolate Quarter and nearby Keynsham
Funding and fees
We accept third-party top-up fees in certain circumstances. Each of our homes has an agreed number of placements available at the local authority rate. Where these placements are fully occupied, a third-party top-up may be requested to secure a placement until a local authority-funded bed becomes available. Our team will always discuss funding arrangements fully and transparently with prospective residents and their families.
Respite care special offer: Three weeks for the price of two.
Rooms can be booked in advance, giving you the freedom to select your preferred dates. This offer is limited until 31 July 2026. This respite care discount cannot be used in conjunction with any other offers or discounts. Your stay must be booked and begin by 7 August 2026.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, End of Life, Personal care, Reablement. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
|
Charterhouse is working within the government guidelines to help protect its staff and clients. |
||
| Infection Control Initiatives in place | ||
|---|---|---|
 |
Independent Assessments | We have been independently assessed in our approach to infection control. |
|
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
|
Infection Screening | We are using technology to screen for infections & monitor symptoms. |
|
Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
|
Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
|---|
| 60 |
| Our Building and Facilities |
|---|
|
From a luxurious spa to state-of-the-art cinema and a virtual reality suite, you’ll enjoy access to an enviable range of facilities within The Chocolate Quarter. Socialise with friends and family in the thoughtfully designed kitchen and dining areas, or relax on the roof gardens and terraces for stunning countryside views. And when you have visitors, Somer Dining restaurant offers the best in bistro dining and B Block Café offers delicious bites in a relaxed setting, all prepared by our expert chefs. |
| Is Our Home Purpose Built |
|---|
| Yes |
| The Year Our Home Was Built |
|---|
| 1 Jan 2017 |
| Communal Rooms |
|---|
| Activities Room, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Cinema, Coffee Shop, GP, Gym, Hairdressers, Lift, Physiotherapy, Swimming Pool. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Wheelchair Friendly Access. |
| Description |
|---|
|
Full-height windows bathe the rooms in natural light and show off their generous proportions. Each beautifully decorated suite is completed with furnishings that can be adapted to suit your personal taste. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 93 |
| Number Of Ensuite Rooms | 93 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Step Free Access. |
| Room Facilities |
|---|
| Air Conditioning, Internet Access, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,723.48 |
| Nursing Fees From / Price Per Week | £2,038.29 |
| Nursing Dementia Fees From / Price Per Week | £2,139.81 |
| Funding Types | |
|---|---|
| Local Authority | Bath and North East Somerset |
| Region | South West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
| Activities Are So Important |
|---|
|
Interesting pastimes are central to life at Charterhouse and there is plenty to get involved in. From gardening and excursions to musical sing-alongs, we will ensure there is something for you to do every day. If there’s an activity you have in mind, or if you’d like to try something new, just let us know |
| Activities At Home |
|---|
| 1 to 1 Activities, Animal Petting, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions, Pub. |
| Our Pets |
|---|
|
Pets are welcome to visit, we just ask that dogs are kept on leads at all times. |
| Can You Bring Your Pet |
|---|
| Yes |
The Chocolate Quarter
Trajectus Way, Keynsham
Bristol
BS31 2GL
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Outstanding |
| Safe | Good |
| Well Led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 25th March 2026 |
| Published Date | 30th June 2026 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 12th October 2017 |
| Service Provider | The Council of St Monica Trust, BS9 3UN |
Charterhouse Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Methodist Church. |
| Nearby Services |
|---|
| Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Charterhouse Care Home
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