Windsor Street Care Centre

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35-37 Windsor Street
Cheltenham
Gloucestershire
GL52 2DG

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Care Type Care Home
Care Category Residential | Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,555.00
Regulator's Rating Good
Meet The Manager

Marzanna Urbaniak is Home Manager at Windsor Street Care Centre.

Marzanna Urbaniak joined the Trust 4 years ago and has over 24 years of nursing experience.  Having worked as care leader, nurse and deputy manager in 2019 she became the home manager of Windsor Street Care Centre. 

Marzanna has been with Winsdor Street for two years and has fantastic relationships with colleagues, relatives and their families. 

Marzanna prides her herself on being committed to care, enabling all to have fulfilling lives. 

Marzanna Urbaniak

Located on an attractive residential road in north Cheltenham is Windsor Street Care Centre, a welcoming home that offers individualised residential, dementia, nursing and respite care for up to 81 residents.


Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Windsor Street is working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
View the provider’s latest Inspection Reports.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Our Building and Facilities

This delightful home is split into 5 households, each with a different specialist focus, to ensure that residents enjoy more of a home-from-home experience. Within each household there is an individual care team, a sitting room and dining room.The five households and their specialities:

  • Kensington – Residential
  • Blenheim – Residential dementia
  • Sandringham – Residential dementia
  • Hampton – Residential dementia
  • Balmoral – Nursing

Alongside the first-class care we provide, it's our wealth of facilities and activities that really stand out. The purpose-built home environment has been specifically designed to support the needs of older people and those with dementia, from aiding memory in day-to-day living and reminiscence therapy, to reinforcing personal identity and navigating the home.

Individual rooms are tastefully and decorated with luxury fittings and furnishings. All rooms also have en-suite facilities, remote controlled colour television and a state-of-the-art nurse call system. A personal haven for each resident. For residents wishing to bring their own furniture and to personalise their room, this is of course possible, just speak to our team when you visit.

The home has extensive outdoor areas including a safe, much loved and nourished landscaped garden where regular activities take place throughout the year. In addition, communal balcony areas where residents can sit and enjoy the views or to help if they are of the green fingered type and have an interest in gardening and potting of plants.

The sunny garden is protected from the wind and has been designed to ensure residents can enjoy maintaining the space as much we do. We hold barbeques and parties throughout the summer months and enjoy firework evenings and winter festivities too.

There are a number of wooden benches, chairs and tables so that residents are able to sit and talk to each other in the warmer months with many enjoying having their lunch outside.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Charity

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

Our Photos

Description

Each room is furnished with a single bed with bedding included, wardrobe, chest of drawers, armchair, bedside table, carpet, and curtains.


About Our Rooms
Number Of Rooms 81
Number Of Ensuite Rooms 81
We offer these types of ensuite rooms: Wet Rooms.

Type Of Room
Single Room.

Room Features
Furnished, Garden View, Unfurnished.

Room Facilities
Alarm, Catch up TV, Freeview TV, Sky/Cable TV, Telephone Point.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,555.00
Nursing Fees From / Price Per Week £1,963.00
Residential Dementia Fees From / Price Per Week £1,660.00
Respite Fees From / Price Per Week £1,555.00

Funding Types
Local Authority Gloucestershire
Region South West
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.

Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon Sample menu.pdf

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon Hand hygiene for both residents and staff.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

Activities

Whether it’s wet or dry outside, we at OSJCT feel that activities are essential in providing the best caring environment to live in.

Hobbies don’t simply stop when living with us at Windsor Street. We have two dedicated Activities Co-ordinators who works closely with our residents to create a programme of fulfilling activities and events, tailored around each resident’s requests, hobbies and interests. The programme of events and activities provide a source of fun and laughter, to help each resident live their life to the full and make new friendships.

We are also fortunate to have the support of many volunteers of all ages from the local community, strengthening our links to this thriving town. Here is a sample of activities on offer:

  • Trips to garden centres, cafés, pubs, sporting events, National Trust parks, wildlife parks, aquariums and museums.
  • Visits from Pets as Therapy Dogs
  • Exercise and wellness activities, for example Seated Yoga, Zumba
  • Fun activities with the local toddler and nursery group’s
  • Board game competitions and quizzes
  • Race days
  • Music therapy sessions
  • Gardening
  • Arts and crafts
  • Communal Church services

With so many well-being activities for body and mind on offer, we also recognise that everyone needs some personal space for relaxation and mindfulness for personal reflection. The cosy lounges offer an opportunity for some quiet time or to host family and friends.

And that’s not all:

We’ve had silent discos, hoe downs, Chinese banquets, Oscar parties and so much more.

Many of the activities feature Reminiscence Therapy to aid those living with Dementia to remember events, people and places using sight, touch, taste, smell and sound.

Events

Our location is within a vibrant community, meaning there's never a dull moment. We run regular activities for all to join in:

  • Coffee mornings
  • Care Home Open Day
  • Summer and Autumn fetes
  • Christmas parties

Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Exercise Class, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Word Games, Yoga.

Activities Outside Our Home
Garden Centre, Park, Pub, Shopping.

35-37 Windsor Street
Cheltenham
Gloucestershire
GL52 2DG

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 12th March 2018
Last rated 16th May 2018
Current Report

Windsor Street Care Centre Care Home - Care Quality Commission (cqc.org.uk)

Historic Reports

Windsor Street Care Centre Care Home - Care Quality Commission (cqc.org.uk)

Registration Date 15th May 2013
Service Provider The Orders Of St. John Care Trust, OX28 4BE
Transport
Bus Stop nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Church, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops.

Frequently asked questions about Windsor Street Care Centre

Windsor Street Care Centre was given an overall rating of "Good" by the CQC in May 2018.
Windsor Street Care Centre provides Residential, Nursing, Dementia and Respite care.
Windsor Street Care Centre has 81 rooms.
Prices for Windsor Street Care Centre start from £1,555.00 per week.
Windsor Street Care Centre is owned by Orders of St John Care Trust.
Yes. Windsor Street Care Centre does offer Residential care.
Yes. Windsor Street Care Centre does offer Respite care.
Yes. Windsor Street Care Centre does provide care for people with Dementia.
Windsor Street Care Centre comes under Gloucestershire.
Windsor Street Care Centre accepts Local Authority clients.
Marzanna Urbaniak is the manager of Windsor Street Care Centre.

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