Windmill Manor
Book a Visit
2 Fairviews, Holland Road
Hurst Green
Oxted
Surrey
RH8 9BD
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,800.00 |
| Regulator's Rating | Inadequate |
Meet The Manager
Maria Wedd is General Manager at Windmill Manor.
I have been a registered manager for 11 years, starting my career as a care apprentice.
My journey started in the community where I met people from all different walks of life. Learning about them is what drove my passion for the sector. I am passionate about delivering high quality care to individuals regardless of their level of need and myself and my team will do everything in our power to ensure our residents are safe and well cared for in a beautiful environment. I have managed a variety of registered services over the years and this has given me a vast knowledge in a variety of scenarios which enable me to support my team effectively.
Something people don’t know about me – I studied law at the Open University and obtained my law degree but health and social care was my calling!
Windmill Manor is a purpose-built 60-bed dementia care home in Hurst Green, close to Oxted. We provide nursing and personalised residential dementia care in dedicated Memory Lane Communities. Our highly skilled team focus on delivering person-centred care that enables residents to keep their normal routines as much as possible while maintaining their independence.
Our Memory Lane Communities are specifically designed for people living with dementia using colour schemes that easily enable residents to identify areas within the home. It features life skills kitchens, where residents can be involved in everyday activities such as baking, setting tables, folding washing and pottering. We also have a secure garden and balcony, where residents can enjoy outside space and activities in safety. Windmill Manor was proudly one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced level of dementia care and improved quality of life experienced by residents here at Windmill Manor.
Our activities team work hard to create a programme full of meaningful activities that residents can enjoy, including quizzes, exercise classes and day trips using our own minibus. In addition to this, residents have access to an on-site salon and a manicurist who visits regularly. Throughout the home there is a range of communal facilities to suit people who enjoy socialising as well as those who prefer quieter activities, perhaps on a one-to-one basis. We have also established connections with community groups and local schools who regularly visit the home to spend time with residents.
We welcome visitors at any time and would love to show you what we have to offer here at Windmill Manor, so please feel free to call us or drop in!
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Palliative, Personal care. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection, Suppository. |
| Nursing Specialisms | Cancer, Crohn's Disease, Epilepsy, Huntington Disease, Multiple Sclerosis, Stroke, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
|---|
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
| Minimum Age |
|---|
| 65 |
| Our Building and Facilities |
|---|
|
Here at Windmill Manor, we offer both nursing and residential specialist dementia care, as well as day care and respite care. Our home is purpose-built and all of our bedrooms have en-suite facilities, with separate bathrooms where residents can relax in a lovely bubble bath if they wish to. There's also a salon and a manicurist who visits regularly. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Activities Room, Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Beauty Salon, Chiropodist, Chiropractor, Coffee Shop, Hairdressers, Lift, Minibus, Physiotherapy. |
| Our Garden |
|---|
| Communal Garden, Secure Garden, Sensory Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
|---|
| Interactive Digital Touch Table. |
| Our Photos |
|---|
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| Description |
|---|
|
Here at Windmill Manor, we offer both nursing and residential specialist dementia care, as well as day care and respite care. Our home is purpose-built and all of our bedrooms have en-suite facilities, with separate bathrooms where residents can relax in a lovely bubble bath if they wish to. There's also a salon and a manicurist who visits regularly. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 60 |
| Number Of Ensuite Rooms | 60 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
|---|
| Alarm, Internet Access, Secure Access, Telephone Point. |
| Our Photos |
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|
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,800.00 |
| Respite Fees From / Price Per Week | £1,800.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Dining Locations |
 Bedroom Dining
Lounge/Diner
|
|---|---|
| Dining Styles |
Hot Trolley
Room Service
|
| Our Menu |
SAMPLE ALTERNATIVE MENU.pdf
SAMPLE BREAKFAST MENU.pdf
SAMPLE DAILY MENU.pdf
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
|---|
|
Our activities team are great at building the activities programme around the likes and interests of the people we care for. Ensuring that our social events offer fun and adventure is part of the ethos of our home; it’s important that those we support can enjoy an active and social lifestyle. Of course, there will always be those who prefer peace and quiet, and in these instances, a cup of tea and a chat are always welcomed. |
| Our Photos |
|---|
| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Birthday Celebrations, Cooking, Dancing, Excursions, Exercise Class, Music Entertainment, Pet Therapy, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have a biomass boiler? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
| Can You Bring Your Pet |
|---|
| Yes |
2 Fairviews, Holland Road
Hurst Green
Oxted
Surrey
RH8 9BD
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Inadequate |
| Safe | Inadequate |
| Well Led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 31st March 2026 |
| Published Date | 12th June 2026 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 25th February 2011 |
| Service Provider | Barchester Healthcare Homes Limited, EC2A 1AS |
Windmill Manor Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Mosque, Synagogue. |
| Nearby Services |
|---|
| Park, Shops. |
Frequently asked questions about Windmill Manor
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