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21 Park Hill Rise
Croydon
Surrey
CR0 5JF

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Profile Strength
Excellent 96%
Care Type Care Home
Care Category Respite | Residential
Availability Yes
Weekly Prices From £799.00
Regulator's Rating Good
Meet The Manager

Deborah Pearson is Care Home Manager at Wilhelmina House.

I started working at Wilhelmina House in 2004. As a manager, I do everything I can to ensure our staff have the training and support to deliver high standards of bespoke care.

I think it’s so important that our residents have a home-from-home environment, and that they are comfortable and well cared for. Seeing the happy and smiling faces of residents and staff is so rewarding!

Deborah Pearson

Wilhelmina House is our purpose-built respite care and residential care home in Croydon  Our elderly residents spend much of their time enjoying the peace and tranquillity of the beautifully kept garden, walking the grounds, sitting on the terrace, or in the garden rooms at the back of the building.


Wilhelmina House Virtual Tour
Wilhelmina House Virtual Tour 2
Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, Daily Respite Care, End of Life, High Dependency, Independent Living, Palliative, Personal care, Reablement, Rehabilitation.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame.
Medication By Mouth.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We've taken the appropriate measures to ensure the safety of residents.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Admission The provider assured the regulator that it was admitting people safely to the service.
safe-tick Policies The provider assured the regulator that its infection prevention and control policy was up to date.
safe-tick Premises The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises.
safe-tick Shielding The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Staffing The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed.
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
To view the provider’s latest Inspection Reports, Click here.
Safe Visiting Space
safe-tick We have a safe visiting space

Infection control and the safety of both residents and staff is a priority. All visitors need to test before they come in and our staff and residents are also tested to ensure everyone is safe.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Contract
Current Terms and Conditions of Residency.docx
Our Building and Facilities

The facilities are highly accessible – to encourage residents to explore the home independently and make use of its many rooms and tastefully decorated modern facilities.

Our communal facilities include an attractive dining room, lounge and conservatory. There are handrails throughout the building, wheelchair ramps for easy access and a lift between each floor.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Charity

Communal Rooms
Activities Room, Coffee Shop / Café, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Chiropractor, Cinema, Coffee Shop, GP, Hairdressers, Library, Lift, Minibus, Stairlift.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Wheelchair Friendly Access.

Our Photos

Description

Every bedroom at Wilhelmina House has its own en-suite facilities – some with a toilet and hand basin, and some with bathing facilities too. Every room is fitted with an alarm call system, fire alarm, and lockable wall cabinet.

Beds are provided but residents are encouraged to bring their own furniture and other personal belongings with them.


About Our Rooms
Number Of Rooms 26
Number Of Ensuite Rooms 26
We offer these types of ensuite rooms: WC and Basin.

Type Of Room
Single Room.

Room Features
Furnished, Garden View, Unfurnished.

Room Facilities
Fridge, Internet Access, Secure Access, Sky/Cable TV, Tea and Coffee-making Facilities, Telephone Point, Wifi.

Our Photos
Description

Find out more about our dedicated respite care and residential care team working to support our elderly residents at our various Whitgift Care home settings.


Our Team
Deborah Pearson
Deborah Pearson
Care Home Manager

I started working at Wilhelmina House in 2004. As a manager, I do everything I can to ensure our staff have the training and support to deliver high standards of bespoke care.

I think it’s so important that our residents have a home-from-home environment, and that they are comfortable and well cared for. Seeing the happy and smiling faces of residents and staff is so rewarding!

Magdalena Kuffel
Magdalena Kuffel
Deputy Manager

I have always had passion for working with older people as I believe I can contribute and make a meaningful difference to their lives.

I started as a Care Assistant and I was supported to progress my career to Deputy Manager. Wilhelmina House, residents and staff alike are like a family to me.

Sarah Ward
Sarah Ward
Administrator

I am really enjoying working with the team at Wilhelmina House, who have made me feel most welcome over the past 6 months.

The administration role is busy and varied, but I enjoy getting the time to interact with the residents which I love.

Asoka Ekanayakaralalage
Asoka Ekanayakaralalage
Chef Manager

I worked in kitchens for more than 20 years in Dubai and then came over here to carry on with my career as a chef.

I love making different dishes and working with the residents, to get to know their likes and dislikes.

Steve Durham
Steve Durham
Scheme Coordinator

I have worked in the care sector for 20 years, 10 of which at Whitgift.

I have met many amazing people over the years, and although at times found it to be challenging, I have always found my role very rewarding.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £799.00

Funding Types
Local Authority Croydon
Region London
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Café Pink tick icon Lounge/Diner Pink tick icon Restaurant
Dining Styles Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon Week 1 Summer Menu 2021 - TABLE.docx Pink tick icon Week 2 Summer Menu 2021 - TABLE.docx Pink tick icon Week 3 Summer Menu 2021 - TABLE.docx
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to a Bistro.


Pink tick icon Residents have access to a Restaurant


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We have a waste management system.

Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.

Activities Are So Important

At Wilhelmina House, we have a dedicated activities team who ensures that every person we care for gets some one-on-one time doing something they want to do – whether that’s playing backgammon or doing the crossword together. We also run daily group activities, like movie days and group games. 

And there are plenty of opportunities to get out and about, with regular day trips organised as well as visits to and from the schools and other care settings within the John Whitgift Foundation family.


Our Photos

Timetables
IMG_20220728_092311.jpg

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Park, Shopping.
Our Pets

We welcome pets as guests to visit. No pets are allowed to stay overnight.


Can You Bring Your Pet
No

We Welcome
Birds, Cats, Dogs.

21 Park Hill Rise
Croydon
Surrey
CR0 5JF

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 11th March 2021
Last rated 3rd March 2018
Reports

7th April 2021

3rd March 2018

9th October 2015

24th October 2013

7th February 2013

1st July 2011

Registration Date 21st January 2011
Service Provider The Whitgift Foundation, CR9 1SS
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue.

Nearby Services
Bank, Chemist, Church, Garden Centre, Golf Club, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery.

Frequently asked questions about Wilhelmina House

Wilhelmina House was given an overall rating of "Good" by the CQC in March 2018.
Wilhelmina House provides Respite and Residential care.
Wilhelmina House has 26 rooms.
Prices for Wilhelmina House start from £799.00 per week.
Wilhelmina House is owned by Whitgift Care.
Yes. Wilhelmina House does offer Residential care.
Yes. Wilhelmina House does offer Respite care.
No. Wilhelmina House does not provide care for people with Dementia.
Wilhelmina House comes under Croydon.
Wilhelmina House accepts Local Authority clients.
Wilhelmina House accepts NHS Continuing Healthcare clients.
Deborah Pearson is the manager of Wilhelmina House.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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