TLC Care at Home Ltd


Profile Strength
Very Good 75%
Care Type Home Care
Care Category Dementia | Personal
Availability Yes
Hourly Prices From £19.00
Regulator's Rating Outstanding
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Meet The Manager

Jacqui Jackson is Manager at TLC Care at Home Ltd.

Hello, my name is Jacqui  and I am the Registered Manager of TLC Care At Home. I have a Level 5 in Leadership in Adult Health and Social Care, Level 3 in Principles of 'End of Life Care' and We are a family-run business; my partners are my daughter Tracey Lehner and my husband Peter Jackson.
People have often asked us ‘why did you start a care business?’ The answer is quite simple - we are all people who care about the community that we live in and want to help support its ageing population.

Jacqui Jackson

Qualified and accredited home care providers

TLC Care At Home offer reliable home care services, enabling you to stay safe and looked after in your own home. We are a DBS-checked, highly qualified and experienced team of professionals offering 24-hour care services for young and elderly people suffering from mental illness, dementia and learning disabilities. Based in Bewdley, we serve people within an 18-mile radius of our location, including Kidderminster, Stourport, Cleobury Mortimer and Ditton Priors areas.
Our aim is to provide an atmosphere of care which is unique to the person we are supporting and that enables them to live a life that is full, a life that is independent and a life that is as interesting as possible.

At TLC Care At Home, we believe in providing you and your loved ones with professional and compassionate care in the comfort of your own home. We allocate a team of caring and friendly staff to establish a rapport with you and your family. We can provide support to enable you to access the community and visit the places you would like to go. 

Care Options We Can Provide
Care Given Companionship, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care.
Disability Support Hearing Impairment, Physical Disability, Physically Frail, Visual Impairment, Walking Frame.
Housekeeping Cleaning, Meal Preparation, Prescription Collection, Shopping, Tidying.
Nursing Specialisms Traumatic Brain Injury.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Care Visits 1 Hour, 2 Hours, 3 Hours, 4 Hours, Full Day, Full Day & Night.


Our highly qualified and experienced team of professional are chosen not only for their compassionate nature, their honesty, their reliability, and their sense of commitment and dedication, but also for their desire to go that extra mile, taking care to another level.
Our team undergo a rigorous induction training programme that is delivered by an accredited trainer. Our staff are encouraged to advance their knowledge by attending training courses that cover all aspects of health and safety. This includes emergency first aid, people moving and handling, food hygiene, and safeguarding. We offer college and distance learning courses in specialist areas such as Dementia as well as our own in-house training. We also train carers on pressure sore awareness, stoma care and catheter care, with courses led by professional trainers and specialists.
We also have regular supervision, appraisals, spot checks and observations.
Questionnaires are sent out to the people we support on a regular basis and to our care staff. These forms are filled in and sent back anonymously. Our team will review their findings and these will be displayed in graph form in our office, compliant with CQC regulations. All reviews are discussed with management who will observe their findings, and action will be taken to improve the service where required. Our mission is to maintain an excellent service that we and our clients are proud to be a part of.

Our Team
Tracey Lehner
Tracey Lehner

My name is Tracey. I am a director of TLC Care At Home and hold a Level 5 Diploma in Leadership in Adult Health and Social Care and I am working towards being an Accredited Trainer. Before joining TLC Care At Home, I worked in the Care Sector for a number of years. Mainly my work before and now involved supporting people who have a palliative illness, managing and supporting a 24-hour x 7-day-a-week care support team.
I am also part of a team that inducts and mentors new support workers into their role. We work very hard to ensure our team are trained and work to the highest standard, so that we achieve the best possible outcomes for the people we support.

Peter Jackson
Peter Jackson
Training Manager

My name is Peter. I am the Training Manager at TLC Care At Home. I have been in training for the last 10 years working in various sectors including the motor trade with companies like Jaguar and Mercedes-Benz. I am an Accredited Trainer with the AoHT (Association of Healthcare Trainers) and hold a Level 3 Award in Education and Training and I have a Level 5 Diploma in Leadership in Adult Health and Social Care
Training plays a vital part in maintaining the high standards of our staff. My expertise in delivering course content challenges the delegates, so they can put into practice the many skills required to be compassionate and caring carers.
The course content is vast, ranging from best practice for hoisting to Fire Safety.

Fees For Individuals Fee
Hourly Daytime Rate £19.00

Regulator: CQC

Category Rating
CQC Registered Yes
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Good
Effective Good
Read More
Report Published 19th November 2019
Registration Date 8th May 2015

We cover Worcestershire & Shropshire

Our Registered Address is:

14 Load Street
DY12 2AE

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Frequently asked questions about TLC Care at Home Ltd

TLC Care at Home Ltd was given an overall rating of "Outstanding" by the CQC in November 2019.
TLC Care at Home Ltd provides Dementia and Personal care.
TLC Care at Home Ltd comes under Worcestershire.
Jacqui Jackson is the manager of TLC Care at Home Ltd.

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