I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.
I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.
I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.
I have 17 years’ experience here at Burcot Grange, working through all the different departments from Administration, to Housekeeping, to Kitchen and then to Care. I am a qualified adult nurse, I have gained my Registered Manager’s award and I have completed the Leadership in Management programme.
I enjoy leading the care team and strive to maintain a caring, compassionate and person-centred culture within the home. I like to lead with a positive and enthusiastic mentality, always having our residents at the forefront of my mind.
I first started at Burcot as a volunteer aged 17, I then joined the team aged 18 as a carer, in this position I enjoyed the one to one time spent with residents proving care and enjoying activities. Within my first year I was promoted to senior carer, in this role I really found my passion for leading and supporting the team. I held this position for 5 years before starting my nursing degree at university. Once I completed my degree with first class honours, I worked at an acute hospital where I was able to gain invaluable experience, training and develop my clinical skills. I then returned to Burcot Lodge in 2019 as Deputy Manager, a role I feel very privileged to be in.
Head of Activities
I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is.
We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few.
I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing. I was the first full-time complementary therapist in the country, and I was privileged to work within units and homes to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.
I am responsible for managing a wide range of functions within the two care homes; from Human Resources, to Payroll and Finance. I take great pride in ensuring everything we do is client and team focused, ensuring that safety and service levels are met to a high standard at all times.
Having come from a legal background, my experience to date is very much rooted within detail and ensuring relevant legislation is adhered to. Having started working in the care sector, I am thrilled to be picking up on aspects of care and care practices that ensure our residents are receiving the best possible care.
My out of work interests lie in outdoor activities, such as mountain biking, hiking, skiing; and making quality time with friends and family.
Homes Admissions Advisor
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.
I also work at the marketing for the home, arrange events and network within the local community.
Team Leader, Dementia Care
Joined December 2017
I lead a team of carers who are very passionate and caring about their job and who always go that extra mile for our residents. As Team Leader I work closely with my team to provide a high standard of care to all of the residents and also lead by example as our values and mission is to provide person-centred care.
I began my career in the care sector in 2006 as a Care Assistant where I went onto progress to Senior Carer, and eventually to Deputy Care Manager. Over the years I have gained relevant qualifications in the care sector, these being my NVQ 2 and 3 in Health & Social Care and eventually my Diploma Level 5 in Management. Even though I have worked in different care settings, my main passion is Dementia Care as I find it very rewarding getting to know each resident for who they are and what they have done in their life.
I am normally your first point of contact, at The Lodge (on a weekend), when you visit or telephone and always aim to greet you with a smile and friendly voice. I also support the team with a variety of administration duties and will help in whatever way I can.
Having joined Burcot 6 months ago – I really enjoy being part of the Burcot team/family and have been able to utilise my many years’ experience and skills in telephony, reception and office & administration. Having started with my first job training as a telephonist and expanding from there within different private & public companies including the NHS each requiring a slightly different approach and skill set.
Joined December 2017
I provide a high-quality reception service to all visitors to the Lodge. I also help the Home Administrator with a variety of tasks, including HR, Payroll and Finances.
I have been at the Lodge from the opening in December 2017 and look forward to being part of its growth and success.
I have a diverse administrative background across a range of work sectors. I speak 3 languages and have been a Freelance Interpreter providing a face to face consecutive interpreting services for HMRC, DWP, HM Prisons, NHS, National Probation Services, Police and other government agencies.
I am a busy working mum of 2 children and treasure my spare time with my family. I like keeping active and going outdoors. Being married to a keen walker, I quickly fell in love with the English countryside.
Motivate and support the whole housekeeping team. To maintain the high standards that Cinnamon has set for Burcot Lodge. Residents rooms, communal areas, offices, reception and the café are duties that are undertaken daily to achieve the standards set.
I have worked in the care profession for 30 years starting as a care assistant and achieving my goal as a registered care manager. I have enjoyed my time in care immensely and even though I have had my own business I always seem return back to care. Now I have changed direction with being part of the housekeeping team; but still within the care environment.
I have a grown-up son and daughter and 2 grandchildren; Caelen who is 6 and Alona Grace who is 2 years of age.
I enjoy my garden and take pride in my home and doing my own home improvements. I also enjoy dress making and I knit to relax. I enjoy a good book or to just chill with a nice cup of tea.
Head of Maintenance
My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.
I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.
I have two grown up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.