The Lodge at Burcot Grange

23 Greenhill
B60 1BJ


Profile Strength
Very Good 78%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Call for details
Regulator's Rating Good
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Cinnamon Care Collection
Meet The Manager

Victoria Osborne is General Manager at The Lodge at Burcot Grange.

I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.

I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.

I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.

I have 17 years’ experience here at Burcot Grange, working through all the different departments from Administration, to Housekeeping, to Kitchen and then to Care. I am a qualified adult nurse, I have gained my Registered Manager’s award and I have completed the Leadership in Management programme.

Victoria Osborne

At Burcot Lodge, we have the expertise and facilities to take care of you or your loved one whether you seek the companionship and stimulation of day care, a comfortable home and help with everyday tasks, or specialised dementia care. Short-term respite is also available for those in need of convalescence, holiday cover or simply a break.

Our friendly management team has an unrivalled depth and breadth of experience gained from many years’ service in all aspects of high-quality residential care. They dedicate their extensive knowledge and skill to leading and mentoring staff so that, together, we are the difference in the lives of every individual within our care.

Burcot Lodge is a luxurious, purpose-built care home that offers 54 spacious en-suite rooms and a wide range of recreational facilities, coupled with expert 24-hour care for elderly people. It is part of the Cinnamon Care Collection, an exclusive group of luxury care homes and retirement villages throughout the country, which is dedicated to great design and outstanding care.

Burcot Lodge is set like a jewel within the five acres of grounds belonging to Burcot Grange, one of Cinnamon Care Collection’s most established care homes. The peaceful village of Burcot is noted for its rural charm and character. It has a warm, traditional English community with a village hall at its heart, which welcomes residents to its activities, from village fetes to flower shows and barn dances. The home is close to the town of Bromsgrove and its range of amenities.

At Burcot Lodge you can be certain of a luxurious, safe and happy home environment that goes hand in hand with the reassurance of professional care at all times.

Care Options We Can Provide
Support For Companionship, Convalescence, Palliative, Personal care.
Disability Support Physical Disability, Physically Frail.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes
Minimum Age

Our Building and Facilities

Our brand-new, luxurious home was designed by award-winning architects and is set in beautifully landscaped gardens. It has airy communal spaces, two lifts big enough to accommodate wheelchairs. It offers 54 spacious, well-appointed en-suite rooms, all with lovely views, premium fixtures and furnishings, and security for people living with dementia.

From the cosy reading rooms to the relaxed beauty salon, all our facilities have been designed with your changing needs in mind. There are cosy lounges where you can catch up with guests or fellow residents, and a sociable dining area where you can sample our delicious menu of seasonal, home-cooked food and enjoy a glass of wine or two. In addition, there’s a vibrant café area near reception.

If you enjoy pottering around in the kitchen, you can maintain your skills by cooking up something delicious for yourself or your visitors in one of our four lifestyle kitchens, each with its dining and lounge area, with support if you need it.

Please follow the link below to view our virtual tour:

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Day Centre, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Seating.

Our Photos


It has airy communal spaces, two lifts big enough to accommodate wheelchairs. It offers 54 spacious, well-appointed en-suite rooms, all with lovely views, premium fixtures and furnishings, and security for people living with dementia.

About Our Rooms
Number Of Rooms 54
Number Of Ensuite Rooms 54

Type Of Room
Single Room.

Room Features

Room Facilities
Alarm, Freeview TV, Internet Access, Secure Access, Telephone Point.

Our Photos

Every person is special and unique. It follows that every person has slightly different needs. At Burcot Lodge we offer non-residential day care, short-term respite care, residential care and specialised dementia care.

We are determined to be the difference in senior care, both in the luxurious quality of our home and the outstanding care we provide.

It’s all about you. Our personalised care plans are shaped around the needs of each individual we look after – everything from the meals you enjoy to the hobbies you love and your personal routines.

Whether you need simple support with daily activities such as mobility, washing or dressing, or more specialised round-the-clock care, our compassionate team are always on hand to assist you, and offer reassurance and advice to family members.

Our friendly care teams are equipped with new technology that allows them to update daily care records instantly, which means that they can devote more time to getting to know residents’ personalities, preferences and concerns, as well listening and responding to your or your loved one’s needs.

We’d like to introduce our friendly Burcot Lodge team who are determined to be the difference in senior care.

Our Team
Joshua Oakes
Joshua Oakes
Deputy Manager

I enjoy leading the care team and strive to maintain a caring, compassionate and person-centred culture within the home. I like to lead with a positive and enthusiastic mentality, always having our residents at the forefront of my mind.

I first started at Burcot as a volunteer aged 17, I then joined the team aged 18 as a carer, in this position I enjoyed the one to one time spent with residents proving care and enjoying activities. Within my first year I was promoted to senior carer, in this role I really found my passion for leading and supporting the team. I held this position for 5 years before starting my nursing degree at university. Once I completed my degree with first class honours, I worked at an acute hospital where I was able to gain invaluable experience, training and develop my clinical skills. I then returned to Burcot Lodge in 2019 as Deputy Manager, a role I feel very privileged to be in.

Ailean Henry
Ailean Henry
Head of Activities

I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is.

We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few. 

I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing. I was the first full-time complementary therapist in the country, and I was privileged to work within units and homes to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.

Tom Swire
Tom Swire

I am responsible for managing a wide range of functions within the two care homes; from Human Resources, to Payroll and Finance. I take great pride in ensuring everything we do is client and team focused, ensuring that safety and service levels are met to a high standard at all times.

Having come from a legal background, my experience to date is very much rooted within detail and ensuring relevant legislation is adhered to. Having started working in the care sector, I am thrilled to be picking up on aspects of care and care practices that ensure our residents are receiving the best possible care.

My out of work interests lie in outdoor activities, such as mountain biking, hiking, skiing; and making quality time with friends and family.

Kiran Chaggar
Kiran Chaggar
Homes Admissions Advisor

The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.
I also work at the marketing for the home, arrange events and network within the local community.

Team Leader, Dementia Care

Joined December 2017

I lead a team of carers who are very passionate and caring about their job and who always go that extra mile for our residents. As Team Leader I work closely with my team to provide a high standard of care to all of the residents and also lead by example as our values and mission is to provide person-centred care.

I began my career in the care sector in 2006 as a Care Assistant where I went onto progress to Senior Carer, and eventually to Deputy Care Manager. Over the years I have gained relevant qualifications in the care sector, these being my NVQ 2 and 3 in Health & Social Care and eventually my Diploma Level 5 in Management. Even though I have worked in different care settings, my main passion is Dementia Care as I find it very rewarding getting to know each resident for who they are and what they have done in their life.

Elaine Stafford
Elaine Stafford

I am normally your first point of contact, at The Lodge (on a weekend), when you visit or telephone and always aim to greet you with a smile and friendly voice. I also support the team with a variety of administration duties and will help in whatever way I can.

Having joined Burcot 6 months ago – I really enjoy being part of the Burcot team/family and have been able to utilise my many years’ experience and skills in telephony, reception and office & administration. Having started with my first job training as a telephonist and expanding from there within different private & public companies including the NHS each requiring a slightly different approach and skill set.

Toma Kennedy
Toma Kennedy

Joined December 2017

I provide a high-quality reception service to all visitors to the Lodge. I also help the Home Administrator with a variety of tasks, including HR, Payroll and Finances.
I have been at the Lodge from the opening in December 2017 and look forward to being part of its growth and success.

I have a diverse administrative background across a range of work sectors. I speak 3 languages and have been a Freelance Interpreter providing a face to face consecutive interpreting services for HMRC, DWP, HM Prisons, NHS, National Probation Services, Police and other government agencies.

I am a busy working mum of 2 children and treasure my spare time with my family. I like keeping active and going outdoors. Being married to a keen walker, I quickly fell in love with the English countryside.

Jacquie Wells
Jacquie Wells
Head Housekeeper

Motivate and support the whole housekeeping team. To maintain the high standards that Cinnamon has set for Burcot Lodge. Residents rooms, communal areas, offices, reception and the café are duties that are undertaken daily to achieve the standards set.

I have worked in the care profession for 30 years starting as a care assistant and achieving my goal as a registered care manager. I have enjoyed my time in care immensely and even though I have had my own business I always seem return back to care. Now I have changed direction with being part of the housekeeping team; but still within the care environment.

I have a grown-up son and daughter and 2 grandchildren; Caelen who is 6 and Alona Grace who is 2 years of age.
I enjoy my garden and take pride in my home and doing my own home improvements. I also enjoy dress making and I knit to relax. I enjoy a good book or to just chill with a nice cup of tea.

Dave Wilkes
Dave Wilkes
Head of Maintenance

My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.

I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.

I have two grown up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.

The Importance Of Meal Times

We wouldn’t call our food restaurant standard because we aim for something more personal. At Cinnamon we believe in delicious, home-cooked food, attentive service and understanding what each resident enjoys. Every meal we serve has to be something we’d be proud to present to our nearest and dearest at a special family gathering.

Our restaurant menu evolves with the changing seasons and tastes of our residents who help to plan each meal by offering our chefs feedback and ideas. From the quality of the fresh, locally sourced ingredients and nutritional balance to the attractive presentation, we’re there to listen and make sure that each meal feels like something special, not an afterthought.

Relax and enjoy yourself in our sociable residents’ dining rooms or take an active part preparing food in our life skill kitchens. Enjoy a healthy snack in the comfort of your en-suite room. Catch up with guests or fellow residents over a tasty treat in our comfortable lounges and cheery cafés. And if you’re hungry later on, there’s always a selection of fruit, snacks and hot and cold drinks to enjoy.

We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

If you enjoy pottering around in the kitchen, you can maintain your skills by cooking up something delicious for yourself or your visitors in one of our four lifestyle kitchens, each with its dining and lounge area, with support if you need it.

Having our own transport opens up opportunities for days out to the many local attractions in and around Burcot. Whether it’s for a local pint down at The Vic, a fish supper from Barnt Green’s finest chippie, or one of our many day trips to the countless National Trust gardens, museums and galleries nearby, every single outing – spontaneous or planned – is arranged to keep our residents feeling stimulated, connected and happy.

Activities At Home
Birthday Celebrations, Cooking, Exercise Class, Gardening, Music, Painting, Singing, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions, Park, Pub.

23 Greenhill
B60 1BJ

Regulator: CQC

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More
Report Published 30th April 2019
Registration Date 20th November 2017
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Garden Centre, Shops.

Frequently asked questions about The Lodge at Burcot Grange

The Lodge at Burcot Grange was given an overall rating of "Good" by the CQC in April 2019.
The Lodge at Burcot Grange provides Dementia, Respite and Residential care.
The Lodge at Burcot Grange is owned by Cinnamon Care Collection.
Yes. The Lodge at Burcot Grange does offer Residential care.
Yes. The Lodge at Burcot Grange does offer Respite care.
Yes. The Lodge at Burcot Grange does provide care for people with Dementia.
The Lodge at Burcot Grange comes under Worcestershire.
Victoria Osborne is the manager of The Lodge at Burcot Grange.

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