Tandridge Heights
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| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,700.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Rosanna O'Mara is General Manager at Tandridge Heights.
"I am a Registered Manager with over 28 years’ experience leading high-performing teams and services. I specialise in building cultures of trust, accountability, and continuous improvement, and I’m known for turning strategic intent into measurable outcomes. My background spans complex operational delivery, compliance, and change management, with a steady focus on quality, safety, and person-centred practice.
I hold a Level 7 in Strategic Leadership, complemented by two Level 5 qualifications, which ground my work in robust governance, data-informed decision-making, and practical leadership. Across my career, I’ve led services through inspections, restructures, and growth, developing people along the way and embedding systems that last.
Colleagues describe me as calm under pressure, fair, and relentlessly solution‑focused."
Tandridge Heights is a modern, purpose-built care home offering 24-hour nursing care and residential dementia care, as well as short-term breaks for respite and intermediate care. Our skilled and attentive team are dedicated to making a difference to residents’ lives, and providing first class nursing, companionship, activities and ‘home-from-home’ care.
The home is furnished and designed with older people in mind, from the sofas and chairs in the living rooms, through to our spacious en-suite bedrooms, and our landscaped, sensory gardens. In addition to these facilities, residents and their family and friends have a coffee area, hair salon and cosy corners to relax and enjoy the views of our gardens. Throughout the home, there is a range of communal and dining facilities to suit people who enjoy socialising, as well as those who prefer quieter activities. Residents also have access to Wi-Fi through the home that they can use as they wish.
We welcome visitors at any time, so please feel free to come and see Tandridge Heights for yourself and meet our dedicated team. We’re sure you’ll find us ideally situated to meet your needs.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Convalescence, End of Life, Palliative, Personal care. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Injection, Suppository. |
| Nursing Specialisms | Cancer, Huntington Disease, Multiple Sclerosis, Parkinson's Disease. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
| Minimum Age |
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| 50 |
| Our Building and Facilities |
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Choosing the right care home for your loved one can be a difficult decision, especially if you’re unsure what type of care they require. Here at Tandridge Heights we offer nursing care for the elderly including palliative care and day care as well a small residential unit for those living with dementia. Those we support also have access to a number of different home features and facilities, such as exercise classes, gardens, Wi-Fi and TV lounges. Our bedrooms are all en-suite with wet room showers. Most of the ground floor bedrooms have patio doors out to the gardens or wooded area. Our beds are all profiling and flat screen televisions are provided in each bedroom. We also offer supplementary services like a hairdressing salon and manicures. We have a team of professionals who can offer guidance and answer any questions that you may have about our care and facilities or alternatively, please see below for a list of all the care types and services that we provide |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bar / Pub, Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Beauty Salon, Chiropodist, Day Centre, Dentist, GP, Hairdressers, Lift, Minibus, Optician, Physiotherapy. |
| Our Garden |
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| Communal Garden, Seating, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Interactive Digital Touch Table. |
| Our Photos |
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| Description |
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Our bedrooms are all en-suite with wet room showers. Most of the ground floor bedrooms have patio doors out to the gardens or wooded area. Our beds are all profiling and flat screen televisions are provided in each bedroom. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 75 |
| Type Of Room |
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| Single Room. |
| Room Features |
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| Direct Garden Access, Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
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| Alarm, Internet Access, Secure Access, Telephone Point. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,700.00 |
| Residential Dementia Fees From / Price Per Week | £1,862.00 |
| Respite Fees From / Price Per Week | £2,235.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Dining Locations |
 Bedroom Dining
Lounge/Diner
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|---|---|
| Dining Styles |
Hot Trolley
Room Service
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| Our Menu |
SAMPLE DAILY MENU.pdf
SAMPLE BREAKFAST MENU.pdf
SAMPLE ALTERNATIVE MENU.pdf
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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Our qualified and dedicated activities staff plan and implement all activities within the home. We try our best to arrange activities that reflect our residents interests and capabilities as best as possible, and encourage them to participate in any way they can. We also encourage relatives to join with activities and events as often as they can. We try to keep our residents active and happy. Our activities include trips to garden centres, pubs, the cinema or the local theatre. We have many fun games like carpet bowls, Play Your Cards Right or armchair exercises. There are many musical events, singalongs, garden parties and tea parties for everyone to enjoy as well! |
| Our Photos |
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| Activities At Home |
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| Birthday Celebrations, Board Games, Card Games, Excursions, Exercise Class, Music Entertainment, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Cinema, Pub, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you use sensor taps to save water? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Do you use solar power? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have a biomass boiler? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
| Can You Bring Your Pet |
|---|
| Yes |
Memorial Close
Off Barnetts shaw
Oxted
Surrey
RH8 0NH
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 15th December 2025 |
| Published Date | 9th February 2026 |
| Current Report |
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| Historic Reports |
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| Registration Date | 15th February 2011 |
| Service Provider | Barchester Healthcare Homes Limited, EC2A 1AS |
Tandridge Heights Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Mosque, Synagogue. |
| Nearby Services |
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| Hospital, Park, Shops. |
Frequently asked questions about Tandridge Heights
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