Redlands House
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| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,200.00 |
| Regulator's Rating | Good |
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Meet The Manager
Laura Ward is Care Home Manager at Redlands House.
I’ve always had a deep passion for care, driven by a desire to make every resident feel valued and at home. I love working with our team, ensuring we deliver the best care possible with warmth, compassion, and a smile. There’s nothing more rewarding than seeing our residents happy and thriving.
Nestled in the heart of Hellesdon, our refurbished care home offers Residential and Dementia care for the people of Norwich and Norfolk.
At Redlands House, we understand how much it means to find the right care home for yourself or a loved one. Whether that be residential care or dementia care.
We’re more than just a care home – we’re a community of people wanting everyone in the community to thrive.
With a dedicated, friendly team, vibrant activities, and a warm, homely atmosphere, we’re committed to making every day special. Here, you’ll feel valued, cared for, and truly at home.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, End of Life, Nursing Dementia / EMI, Personal care. |
| Disability Support | Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Lewy Body, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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Redlands House is working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
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| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Redlands House has undergone expansion and refurbishment to provide a new wing including rooms with ensuite shower facilities, and a new lounge and conservatory. The new rooms are light and spacious, with specially designed colour and furnishing schemes. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Scenic Views, Secure Garden, Sensory Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,200.00 |
| Funding Types | |
|---|---|
| Local Authority | Norfolk |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | No |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We grow some food and/or ingredients on site.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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We put a lot of emphasis on the social side of our residents lives and we provide an activities programme which will take into consideration all of our residents’ views and choices |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
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| Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
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Do you compost? | Yes |
134 Reepham Road
Norwich
Norfolk
NR6 5PB
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Assessment Date | 25th November 2024 |
| Published Date | 14th February 2025 |
| Current Report |
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| Historic Reports |
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| Registration Date | 19th December 2017 |
| Service Provider | Redlands House Limited, SP5 1EG |
Redlands House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
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| Bus Stop nearby, Car Park. |
| Places of Worship |
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| Anglican Church. |
| Nearby Services |
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| Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Redlands House
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