Alexandra House
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Marine Parade
Dovercourt
Harwich
Essex
CO12 3JY
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,218.95 |
| Regulator's Rating | Good |
Meet The Manager
Kerry Graves is Home Manager at Alexandra House.
Kerry has worked as part of the team at Alexandra House for nearly 10 years, working initially as the Deputy Home Manager, she became the Home Manager in 2022. Kerry has worked in residential dementia care since leaving education and is passionate about providing innovative, good quality care to those requiring residential care striving for good outcomes for all residents who require support at Alexandra House.
Alexandra House care home is a purpose-built care home offering high-quality residential and dementia care for up to 47 people. Positioned directly on the scenic seafront of Dovercourt Bay, the home provides both long-term and respite care in a warm, secure setting. Each resident enjoys their own en-suite room with a modern wet room, combining comfort with everyday practicality.
Once the historic Alexandra Hotel, the building first opened in 1903 and famously hosted King Edward VII in 1905. Today, it blends its rich heritage with modern care, giving residents access to breathtaking coastal views and a vibrant local community. With the nearby library and community hub just a short stroll away, there are plenty of chances to socialise and stay connected.
The dedicated care team delivers round-the-clock, person-centred support tailored to individual needs and preferences. This approach helps residents feel safe, respected, and independent, ensuring that they not only live comfortably but also continue to enjoy a meaningful and fulfilling lifestyle in a place full of charm and character.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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All residents are continually assessed to address safeguarding concerns that may arise, care plans are amended and risk assessments in place to reflect changes in needs. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Connectivity for resident testing, monitoring & communications |
|---|
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Our landscaped gardens and patios are lovely areas to relax and enjoy the sunshine. Our hair salon offers an opportunity for a spot of pampering and we also have carers trained in reflexology. From the moment you come through our door, it’s down to us to make you and your loved one feel truly at home. Our wider care home environment enriches and inspires. Shared lounges and dining rooms provide an opportunity to enjoy time with friends within our tightly knit home community. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 3 |
| Who Owns Our Building |
|---|
| Charity |
| Communal Rooms |
|---|
| Activities Room, Dining Rooms, Sitting Rooms. |
| What Else Do We Provide |
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| Chiropodist, Dentist, Hairdressers, Optician. |
| Our Garden |
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| Communal Garden, Communal Patio, Seating, Secure Garden. |
| Description |
|---|
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We encourage our residents to furnish their own rooms as they wish. This could be as simple as hanging a couple of their favourite pictures on the wall, but they’re also welcome to bring their own comfy chair, or anything that makes them feel at home. The most important thing is for everyone to feel comfortable, happy and settled. All our bedrooms have a full en suite wet room, with toilet and sink. Some rooms also enjoy lovely garden views. We have a call system which can be operated by a hand control or a pendant depending on personal preference. All floors are secured by keypad coding to ensure that residents are safe and secure at all times. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 47 |
| Number Of Ensuite Rooms | 47 |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Step Free Access. |
| Room Facilities |
|---|
| Alarm, Internet Access, Telephone Point, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,218.95 |
| Residential Dementia Fees From / Price Per Week | £1,456.36 |
| Funding Types | |
|---|---|
| Local Authority | Essex |
| Region | East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
Restaurant
|
| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
Our energy usage is well maintained.
| Activities Are So Important |
|---|
|
Our approach to care is a truly holistic one, always with the aim of nurturing your loved one’s mind, body and spirit. This comes as part of our promise to you and our residents, to help them to genuinely live a better, more fulfilled life. It’s about respecting their individual needs, listening and understanding, presenting them with opportunities and daily activities to keep their minds and bodies active. Whether they flourish in a lively group activity or prefer to re-charge in the peaceful surroundings of one of our quiet spaces, our home is brimming with inspiration and potential. We support everybody’s individual choices, interests and hobbies and our passionate Activity Music therapy: At Alexandra House, our music therapists interact with residents through singalongs, playing simple percussion instruments and responding to musical cues in either a one-to-one or group setting. These sessions often prove to be truly life-enhancing, helping people to unlock special memories and express their feelings and emotions. |
| Activities At Home |
|---|
| Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Pet Therapy, Quiz Games, Reminiscence, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you carry out projects that support wildlife? | Yes |
| Our Pets |
|---|
|
What type of pets are allowed? Small animals, e.g. birds What responsibility does the resident have for the pet(s)? Full responsibility |
| Can You Bring Your Pet |
|---|
| Yes |
| We Welcome |
|---|
| Others (subject to review). |
Marine Parade
Dovercourt
Harwich
Essex
CO12 3JY
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 5th August 2020 |
| Last rated | 15th March 2019 |
| Current Report |
|
| Historic Reports |
|
| Registration Date | 22nd December 2010 |
| Service Provider | Methodist Homes, DE1 2EQ |
Alexandra House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Catholic Church. |
| Nearby Services |
|---|
| Church, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Alexandra House
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