Alexandra Care Home

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Alexandra Care Home is a purpose built facility which means that we can meet the needs of our residents very well.  Our home has both TV lounges and quiet lounges and a wonderful dining room for social meal times.  We also have a large, well maintained garden for our residents use all year round.

We have 48 bedrooms for our residents. Many rooms are single but shared rooms are also available. Residents are encouraged to bring their own belongings to personalise their rooms and may bring there own furniture if they would like to. The rooms have a television point and WIFI.

Our homes are more than just places of care and everyday living support. They’re also thriving communities in which each person feels part of the life of the home. Listening to our residents is one of the most important things we do each day, so that we can truly get to know them. We always pay special attention to people’s stories ─ because places filled with stories and warmth are places that everyone is happy to call home.

We also use exclusive technology to continuously improve residents’ day-to-day experiences through our Quality of Life Programme. As well as medication dosage, dietary needs and mobility, the system also captures residents’ wants, wishes and preferences, alongside feedback from relatives and professionals. This information is immediately available to Home Managers and their teams, complimenting the normal face-to-face conversations we have each day.

We know what we do is important so we work together to bring a little joy to everyday experiences, whilst striving to always be:

Respected

We treat residents and others as we want to be treated, with courtesy and dignity; showing respect in the way we communicate; involving and including people, respecting differences sensitively and professionally.

Trusting

We have a culture of trust. We open our doors, as we are proud of the special experiences we provide to residents. We act with integrity in everything we do.

Caring

We demonstrate our caring nature through our words, actions and choices. It is at the forefront of our hearts and minds. We give confidence and belief to others that we care.

Make a Difference

We go the extra mile, to say or do something special. We notice the little details that makes us all unique. We have pride in ourselves for our own personal development.

Mealtimes are a highlight of our day

There’s nothing quite like traditional home cooking to give everyone a lift.

We always ask residents and their families about their food preferences and dietary requirements. Our chef and catering team then work with dieticians to create meals that are nutritious and tasty, using fresh seasonal ingredients.

To add more variety, we also make a point of celebrating with special meals and events throughout the year. Residents can be served in our pleasant restaurant-style dining rooms or, if they prefer, they can take their meals in the privacy of their own rooms.

Another way we can help our residents to feel at home is for them to do familiar things. So our dedicated Activities Leaders gently encourage residents to carry on doing things they enjoy. If someone had a hobby or pastime they did before they arrived, we’ll encourage them to continue it with us. Or perhaps they may like to learn something new.

The important thing is that we treat every resident as an individual. If they enjoy sharing time with others, either in our home or on an organised trip out, they’re most welcome. Or, if they prefer quiet time alone, we’ll respect that too.

We would welcome a conversation about a resident's pet and would consider accommodating them by prior arrangement.