Milward House Care Home
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| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
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Admission Criteria
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Christian faith community |
| Availability | Yes |
| Weekly Prices From | £1,582.00 |
| Regulator's Rating | Good |
Meet The Manager
Jason Denny is Manager at Milward House Care Home.
Jason is the Registered Care Manager at Milward House, joining in September 2025. He has over 30 years of experience in social care, including managing services for older people, those living with dementia, and people with learning disabilities. He has also worked as a care home inspector with The Care Quality Commission (CQC) and led independent advocacy services such as the Independent Mental Capacity Advocate (IMCA).
Jason became a Christian at 19, a decision that has shaped his values and inspired his lifelong career in care. He is passionate about creating supportive and inclusive cultures where people can thrive, and believes listening is one of the greatest gifts in leadership and care.
Milward House is a 25-bed residential care home in Tunbridge Wells, Kent.
We offer residential care for the elderly, including for those who are living with dementia. We can provide respite care to those who need it and we are able to offer care at the end of life. Our rooms are available on three floors - the ground floor, and the first and second floors.
The Way We Care at Pilgrims' Friend Society
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, End of Life, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We've taken the appropriate steps to ensure the safety of residents. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
| Connectivity for resident testing, monitoring & communications |
|---|
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
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| 65 |
| Admission Criteria |
|---|
| This service supports Christian faith community |
| Our Building and Facilities |
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Those living at Milward House are able to use the main lounge which has plenty of choice of seating. There is a ‘hobby room’ attached to the main lounge which can be used by individuals or groups to pursue their interests, or explore new ones! We have two gardens, a patio accessed by French doors from the lounge and a larger grassed garden which is accessed from the dining room. We have installed a lift to the larger garden to ensure it is accessible to everybody, regardless of mobility. |
| How Many Floors We Have |
|---|
| 3 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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At Milward House, all the rooms are fully furnished, with aerial TV, and telephones and telephone points can be installed if requested. There is WiFi across the home and residents are welcome to bring their own devices if they wish. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 28 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Freeview TV, Internet Access, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,582.00 |
| Respite Fees From / Price Per Week | £1,677.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Dining Locations |
 Lounge/Diner
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|---|---|
| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents have access to Dining Room.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
There is a weekly menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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At the heart of The Way We Care is our commitment to making sure we know each person really well so we can care for them in the way that’s best for them. When someone comes to live at Milward House, a senior member of the care team will discuss their needs with them and create an individual Care Plan which covers everything from their history to their social interests, personal relationships, hobbies, and emotional, spiritual and cultural needs. We call those who live with us ‘family members’ reflecting our commitment to creating places where those who choose to live with us feel truly at home. We support those who live with us to remain as independent as possible but our care team provide support with activities such as bathing, dressing and mealtimes for those who need it. We focus on seeing the individual person first before seeing any form of illness or disability. This is especially relevant when caring for those living with a form of dementia. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
6 Madeira Park
Tunbridge Wells
Kent
TN2 5SZ
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 2nd March 2021 |
| Last rated | 24th February 2018 |
| Current Report |
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| Historic Reports |
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| Registration Date | 21st December 2016 |
| Service Provider | Pilgrims’ Friend Society, SE1 2AL |
Milward House Care Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church, Mosque. |
| Nearby Services |
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| Bank, Chemist, Church, Garden Centre, Golf Club, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about Milward House Care Home
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