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Hollow Lane
Callow Hill
Virginia Water
Surrey
GU25 4LR

Website

Profile Strength
Very Good 79%
Care Type Care Home
Care Category Nursing | Respite | Residential
Availability Call for details
Weekly Prices From £1,170.00
Regulator's Rating Good
Meet The Manager

Debbie Vellender is General Manager at Merlewood.

I trained as a nurse at St George’s hospital Tooting and Queen Mary’s Hospital Roehampton in the 90s. I worked in the NHS for over 20 years mainly in Medical and Elderly care, working my way up to Advanced (Clinical) Site Practitioner at a large local hospital. In this time my passion for the elderly developed. I moved to Merlewood in 2013.  I get huge job satisfaction leading a team of like-minded compassionate individuals. Merlewood residents and staff have  became like a second family to me. 

On a personal level, I have been married to Paul for 22 years and have two teenage children, Ben and Hannah. I live locally and my hobbies are swimming and shopping. I have a passion for horses and dream of owning a race horse one day.

Debbie Vellender

Merlewood is a handsome Victorian house, set in 23 acres of grounds overlooking the Surrey hills near Virginia Water and offers a home from home for discerning guests who appreciate the comfort, quality and exceptional care that we offer.

The 53 ground-floor purpose-built rooms provide personal or nursing care on either a permanent or respite basis, as well as offering end of life care. All rooms have en suite facilities, with views over the landscaped gardens or courtyards.

From award-winning restaurant-style dining to industry-leading social engagement, Merlewood provides the highest level of service and facilities.

Each person is individually assessed regarding their care need and the fee is set with the General Manager based on that assessment and the room chosen. Fees are reviewed annually.


Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Palliative, Personal care, Rehabilitation.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection.
Nursing Specialisms Cancer, Multiple Sclerosis, Parkinson's Disease, Stroke.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Covid-19 Emergency Support Framework
The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic.  Click here to download their assessment.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

More details coming soon

Minimum Age
60

Our Building and Facilities

Quality is at the heart of everything we do. Our homes provide all of the equipment and facilities that one would expect from a modern day care facility, and more. Our capital investment programme, coupled with industry-leading staffing levels, provide a level of service and quality that is truly exceptional.

Merlewood provides the full range of services and facilities, including award-winning restaurant style dining, generously-sized bedroom with en suite facilities, landscaped gardens, a beauty salon and a fully-licensed bar.


Is Our Home Purpose Built
No

How Many Floors We Have
3

Who Owns Our Building
Charity

Communal Rooms
Bar / Pub, Coffee Shop / Café, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Cinema, GP, Hairdressers, Library, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Scenic Views, Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access.

Our Photos

About Our Rooms
Number Of Rooms 53

Type Of Room
Single Room.

Room Features
Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Freeview TV, Internet Access, Secure Access, Telephone Point.

Description

We believe in providing the very best in care and lifestyle for our Residents, and our employees share in the desire to make this a reality through their service delivery and engagement with our Residents. We seek to employ the best in order to provide the best, and our employees regularly achieve awards in the sector that recognise their achievements in Customer Care and Service Delivery.

Along with our excellent staffing levels, our Homes are equipped with the very best equipment to assist the team in going about their duties and ensuring the comfort and safety of those we care for.


Our Team
Debbie Vellender
Debbie Vellender
General Manager

I trained as a nurse at St George’s hospital Tooting and Queen Mary’s Hospital Roehampton in the 90s. I worked in the NHS for over 20 years mainly in Medical and Elderly care, working my way up to Advanced (Clinical) Site Practitioner at a large local hospital. In this time my passion for the elderly developed. I moved to Merlewood in 2013.  I get huge job satisfaction leading a team of like-minded compassionate individuals. Merlewood residents and staff have  became like a second family to me. 

On a personal level, I have been married to Paul for 22 years and have two teenage children, Ben and Hannah. I live locally and my hobbies are swimming and shopping. I have a passion for horses and dream of owning a race horse one day.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,170.00

The Importance Of Meal Times

We employ Hotel Service Managers, Chefs and Food Service Assistants, all of whom are encouraged to develop their skills to deliver the very best in food service. All of our menus are created daily on the premises with fresh quality ingredients for a very selective and appreciative clientele. There are also frequent opportunities to create fabulous celebration menus for larger social events for our residents and their guests.


We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

Our social engagement leaders support all staff and Friends of Merlewood in liaising with residents to establish their interests in order to develop personal engagement opportunities in addition to a wide variety of entertainment and outings. There is a continuous programme of events, including a gentle fitness exercise programme and our social calendar is focused on encouraging mental alertness, self-esteem and social interaction.


Our Photos

Activities At Home
Birthday Celebrations, Board Games, Card Games, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Music Entertainment, Painting, Quiz Games, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

Hollow Lane
Callow Hill
Virginia Water
Surrey
GU25 4LR

Regulator: CQC

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/b1af4fd5-1c1e-4de5-9244-517c9149d43a
Report Published 22nd May 2019
Registration Date 6th January 2011
Transport
Car Park on-site.

Places of Worship
Anglican Church.

Nearby Services
Park, Restaurant, Shops.

Frequently asked questions about Merlewood

Merlewood was given an overall rating of "Good" by the CQC in May 2019.
Merlewood provides Nursing, Respite and Residential care.
Prices for Merlewood start from £1,170.00 per week.
Merlewood is owned by Elizabeth Finn Homes.
Yes. Merlewood does offer Residential care.
Yes. Merlewood does offer Respite care.
No. Merlewood does not provide care for people with Dementia.
Debbie Vellender is the manager of Merlewood.

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