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Church End
Barley
Royston
Hertfordshire
SG8 8JS

Website

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Profile Strength
Excellent 96%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,250.00
Regulator's Rating Good
Meet The Manager

Gail Kelly is Registered Manager at Margaret House.

Hi, my name is Gail and I am the Registered Manager

Margaret House has been in my husband's family since 1971 and our ethos has always been that we treat every resident as if they were a beloved member of our own family.  

I am proud to be part of the 2nd generation of the Kelly family managing our family run home.  I take extremely seriously my responsibility for ensuring that we continue to provide the same care and attention to our residents that we always have in a warm, happy, safe and secure environment. 

My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in.  We are then all here for you and your family at every step in the future. 



Gail Kelly

Margaret House was established in 1971 by my parents and has been owned and managed by the family ever since.  We provide 24 hour luxury care in an environment where your wellbeing, safety and security are of paramount importance to us and where care really does mean caring.

We appreciate what a big decision it is when you or your family are looking into moving to a care home. My parents instilled in me from an early age, that we always treat every resident in the same way as we would treat a beloved member of our own family and it is this family ethos of ‘because we care’ that continues to underpin everything about the way Margaret House and our staff operates today and everyday.

This caring extends not only to our residents, but to their relatives as well. Living at Margaret House is very much home from home, which is why your relatives and friends are warmly welcomed to the home at all times. Relatives and friends are invited to join you for lunch or dinner and to participate in any of the many well being activities that take place.

We believe that you should be able to enjoy an active and fulfilling life and this is why we offer a wide range of both individual and group activities, as well as maintaining close links and involvement with the local community.

Thomas Kelly, Proprietor


https://youtu.be/_o0jP3AIO6U
Care Options We Can Provide
Support For End of Life, Personal care, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Nursing Specialisms Diabetes, Multiple Sclerosis, Parkinson's Disease.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Wandering .
Dementia Specialisms Alzheimer's, Lewy Body, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

We have installed a garden room, which is separated by a perspex screen to allow socially distanced visits to take place.   The room is cleaned and sanitised between visitors.

Margaret House safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Our care home provides a telephone in some of our residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Contract
Permanent contract Nov 2020.docx
Our Building and Facilities

It was established in 1971

Margaret House comprises a former Rectory and an adjacent, purpose built wing, which together provide 42 en-suite bedrooms – including some suitable for double occupancy.

There is a lift in both buildings providing access to the upper floors


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Apr 2016

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Dentist, GP, Hairdressers, Hydrotherapy Pool, Library, Lift, Optician, Physiotherapy, Smoking Area, Stairlift.

Our Garden
Communal Garden, Communal Patio, Greenhouse, Pond or Lake, Private Garden(s), Scenic Views, Seating, Secure Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Interactive Digital Touch Table.

Brochures
Brochure digital 2019.pdf About Margaret House.pdf

Our Photos

Description

Margaret House comprises a former Rectory and an adjacent, purpose built wing, which together provide 42 en-suite bedrooms – including some suitable for double occupancy.


About Our Rooms
Number Of Rooms 42
Number Of Ensuite Rooms 42

Type Of Room
Double Room, Single Room.

Room Features
Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos
Description

We have a fantastic group of people working at Margaret House, from the carers, through to the housekeepers, kitchen, admin and maintenance teams.  Many of our staff have been with us for a number of years.  Everyone who works here shares our vision to provide a warm, caring, safe environment where our resident's are at the heart of everything that we do.


Our Team
Gail Kelly
Gail Kelly
Registered Manager

Hi, my name is Gail and I am the Registered Manager

Margaret House has been in my husband's family since 1971 and our ethos has always been that we treat every resident as if they were a beloved member of our own family.  

I am proud to be part of the 2nd generation of the Kelly family managing our family run home.  I take extremely seriously my responsibility for ensuring that we continue to provide the same care and attention to our residents that we always have in a warm, happy, safe and secure environment. 

My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in.  We are then all here for you and your family at every step in the future. 



Isabelle Brasier
Isabelle Brasier
Home Care Manager

Hi, my name is Isabelle and I am the Home Care Manager at Margaret House.

I started working in care in 2008 after looking after my elderly parents.  First I worked in the community, before moving to residential care where I found my true vocation and quickly progressed into management roles.

I joined Margaret House as their family ethos and values completely match my own, as I consider every resident should be treated as if they were a member of my own family and everything I and my team of wonderful carers do, is based around providing a loving, homely environment where residents and relatives feel supported and cared for.

Samantha Adby
Samantha Adby
Home Services Manager

Hi my name is Sam, I am the Home Services Manager and would be your contact for any enquiries you may have about Margaret House

Having experienced first hand myself a relative needing to move into fulltime residential care,  I understand how difficult the transition can be and am here to support you and your family throughout this time and to provide the information you need to enable you to make an informed decision.

I am also a Dementia Champion and have strong links with groups working in this area around Royston.  


Amanda Bell
Amanda Bell
Deputy Manager

Hi, my name is Amanda, but I like to be called 'Mands'.  I am working alongside Isabelle to ensure that every resident receives individual care, attention and support to meet their own specific needs, likes and dislikes. 

After 20 years working in elderly care I truly feel that I have now found a home whose values and ethos mirror my own in a true home from home environment. 

Lea-Ann Smith
Lea-Ann Smith
Social and Wellbeing Manager

Hello my name is Lea-Ann and I'm the Social and Wellbeing Manager.  I absolutely love my job and spend my time getting to know all our residents and planning and delivering a wide range of activities to promote the mental, physical and social wellbeing of them all. But most of all, my team and I are here to ensure that residents continue to do the daily things they get most pleasure from, whether that is spending time 1-2-1 chatting over a cup of tea, helping with some gardening, visiting the local over 60's group, or taking part in a quiz or something else altogether. 

I was the Winner of the 2020 Apetito Enhancing Health & Wellbeing Award and the 2018 Compassion in Care Award at the Herts Care Providers Awards and a Finalist in the Caring UK Awards 2019.  My team and I are also Finalists for the Outstanding Team Award at the HCPA Awards 2021/22.

Patricia Argiru
Patricia Argiru
Housekeeping Manager

Hi, my name is Patricia and together with the housekeeping team we ensure that Margaret House is always kept spotlessly clean and tidy, so it is always a warm and inviting place for residents to live and relatives to visit.

Sue Foster
Sue Foster
Cook

Hello my name is Sue and I am the Kitchen Manager.  I am proud to say that I have been cooking at Margaret House for over 20 years and was delighted to win the Apetito 'Mealtime Excellence Award 2021'! The kitchen team and I provide a seasonally changing, nutritionally balanced and tasty menu, as well as special meals across the year showcasing different cuisines, such as ‘Taste of Italy’. We also make lots of delicious cakes! We are, of course, happy to provide individual menus to meet any specific dietary requirements you may have.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,250.00
Residential Dementia Fees From / Price Per Week £1,250.00
Respite Fees From / Price Per Week £1,350.00

Funding Types
Local Authority Hertfordshire
Region East
We Accept Self-Funding Clients Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Café Pink tick icon Restaurant
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon A la carte menu Feb 21.pdf
Specialities Pink tick icon Supper Club - fortnightly special pop up restaurant
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte


Pink tick icon Hot Trolley


Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to a Restaurant


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff also dine themselves with the residents they support.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.

Activities Are So Important

Leading a fulfilled and active life is an important part of our ethos at Margaret House.  Which is why we have a varied range of activities taking place each week delivered by our award winning Wellbeing and Activities Manager, Lea-Ann. From baking to flower arranging, singing to crosswords, Tai-chi to piano playing, if someone has a favourite hobby they want to continue we'll make sure it happens.  We are also involved with our community, sharing activities such as Art club together with the children at Barley school, participating in local groups such as WI and memory cafes, as well supporting local charities. 


Our Photos

Timetables
June 2021.pdf June 2021.pdf

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping.
Our Pets

 


Can You Bring Your Pet
Yes

How We Help With Your Pet
Feeding, Sanitation, Walking.

We Welcome
Dogs.

Church End
Barley
Royston
Hertfordshire
SG8 8JS

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 6th January 2022
Last rated 5th December 2017
Reports

25th January 2022

5th December 2017

30th September 2015

20th July 2013

9th October 2012

Registration Date 24th January 2011
Service Provider T M Kelly, EN6 4PH
Transport
Bus Stop nearby, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Pub, Restaurant, Shops.
Our Awards
Best large business in Royston Best large business in Royston
Finalist - Alzheimers Society's Dementia Hero Awards 2021 Finalist - Alzheimers Society's Dementia Hero Awards 2021
Finalist at Caring UK Awards 2019 Finalist at Caring UK Awards 2019
Finalist at Caring UK Awards 2021 Finalist at Caring UK Awards 2021
Finalist Herts Business Awards 2019 Finalist Herts Business Awards 2019
Finalists - Outstanding Team - HCPA Awards 2021 Finalists - Outstanding Team - HCPA Awards 2021
Herts Care Providers Association Outstanding Achievement 2020 Herts Care Providers Association Outstanding Achievement 2020
Top Twenty Care Home 2021 Top Twenty Care Home 2021
Winner - Caring UK 'Best Initiatives in Care' Award 2021 Winner - Caring UK 'Best Initiatives in Care' Award 2021
Winner - Herts Compassion in Care Awards 2018 Winner - Herts Compassion in Care Awards 2018

Frequently asked questions about Margaret House

Margaret House was given an overall rating of "Good" by the CQC in December 2017.
Margaret House provides Dementia, Respite and Residential care.
Margaret House has 42 rooms.
Prices for Margaret House start from £1,250.00 per week.
Margaret House comes under Hertfordshire.
Margaret House accepts NHS Continuing Healthcare clients.
Gail Kelly is the manager of Margaret House.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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