Lucerne House

Chudleigh Road
Alphington
Exeter
Devon
EX2 8TU

Website

Tel: 01392 422905

Care Provider: Barchester Healthcare Homes Limited

Care Type Care Home
Care Category Nursing, Dementia, Respite.
Availability Call for details
Overall CQC Rating Outstanding
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Meet The Manager

John Bayliss is General Manager at Lucerne House.

My working career started in Birmingham, where I was a trainee company accountant. I then moved down to Cormwall in the eighties and became interested in elderly care, starting out as a registered manager of a medium sized nursing home. Since then, my career has stayed mainly around the care home sector, with jobs ranging from the management of small EMI homes, large nursing homes, through to the role of a Group Operations Manager for a small provider. I also spent a short time out helping my wife run a medium sized convenience store and Post Office as the Postmaster. However, my passion has always been centred around providing high standards of care to older people.

I am looking forward to the opportunity of meeting new people in an environment which is familiar to me and to making a positive impact and difference to those residents, staff and relatives who I come in contact with. 

John Bayliss

Our purpose-built nursing home is surrounded by beautiful grounds and situated in the pretty Devon village of Alphington on the outskirts of Exeter. We provide first class 24-hour nursing care, alongside expert care for people with dementia in our dedicated Memory Lane Community. We also offer personalised care and support for people with multiple sclerosis or a physical disability and we provide care for older people in need of support or with nursing needs. Spread over three distinct units Lucerne is the perfect care environment. There is a quiet room where family can stay overnight when support is needed.

Staff at our nursing home have worked with Dementia Care Matters to improve the quality of life for the people living here in our Memory Lane Community and achieved the independently awarded confirmation of quality of Butterfly Service status in September 2013. The home has extensive secure and wheelchair accessible gardens, including a sensory garden. Personalised care planning feeds into an activities programme supported by our award-winning activities co-ordinator, an enthusiastic staff team and a music therapist. Contacts with local medical services are extremely strong, with the local GP running surgeries twice a week, and a well-established role in the life of the home and its care planning.

You’re welcome to come in to see what we have to offer.

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Bed Bound, Wheel Chair Bound, Walking Frame, Physical Disability, Physically Frail, Requires Hoist .
Medication By Mouth, Injection, Suppository.
Nursing Specialisms Stroke.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes
Minimum Age
18

Our Building and Facilities

We here at Lucerne House offer a range of unique nursing and residential services. All our rooms are single en-suite, with our Younger Disabled unit having larger en-suites. Our purpose-built home has the dementia unit situated on the ground floor with access at all times to a secure, walled garden area, including a sensory garden. Personalised care planning feeds into a full activities programme supported by our Head of Activities and very enthusiastic staff team.

Click here to view our virtual tour. 


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms, Conservatory, Activities Room, Coffee Shop / Café, Bar / Pub.

What Else Do We Provide
Chiropodist, GP, Physiotherapy, Hairdressers, Minibus, Assisted Bathroom, Lift.

Our Garden
Communal Garden, Sensory Garden, Summer House.

Our Photos

Description

Accommodation

  • Electric profiling bed
  • En-suite toilet
  • Furnished rooms and own furniture welcomed
  • Nurse call system
  • Pets allowed
  • Room with garden views
  • Secure access to building
  • Smoke detectors
  • Telephone points can be installed in bedroom
  • Thermostatic radiators
  • TV in bedroom

About Our Rooms
Number Of Rooms 75

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished, Step Free Access, Garden View.

Room Facilities
Freeview TV, Sky/Cable TV, Telephone Point, Secure Access, Alarm, Catch up TV.

Our Photos
Description

We strive to make life at Barchester care homes as stimulating and fulfilling as possible and are committed to ensuring independence, dignity and choice in every aspect of daily life.

From carers and nurses to activities co-ordinators and chefs, our compassionate staff are all trained to use a person-centred approach and spend time getting to know every individual in order to learn what they like and what is important to them.

We pride ourselves on the delivery of first class, person-centred care, whether it be for younger disabled persons, elderly frail, or dementia residents, the focus is the same: independence, dignity and choice. This can be demonstrated time and time again in testimonials and feedback from families, several of whom come and visit daily.


Our Carers
Joanne Burchell
Joanne Burchell
Deputy Manager

Hi, my name is Joanne and I am the Deputy Manager here at Lucerne House.

I qualified as an RGN in 1986 at North Tyneside School of Nursing. I then accepted a position in London on a five day surgical ward, and stayed there for 2 years. In 1988, I was accepted into a private clinic in South Africa, which was an exciting chapter of my life. I returned to the UK in 2009, and I currently live in Sidmouth with my daughter. I have been working at Lucerne House since 2015 as the Deputy Manager and I am very privileged to work with such a wonderful team.

Jessy Matthews
Jessy Matthews
Head of Unit

My name is Jessy and I have worked at Lucerne House for over 10 years and I have been Head of Alphinbrook unit since 2015. I feel privileged to have such a lovely unit and a supportive team behind me. 

Lalaine Limos
Lalaine Limos
Head of Shillingford Unit

Hi, my name is Lalaine, and I am the Head of Unit in our Memory Lane community at Lucerne House. I am a dedicated RGN with over 21 years of experience in working in busy hospital environments and nursing homes. I am responsible for delivering high standards of nursing care to residents, whilst ensuring that they are happy, comfortable and safe in our home.

Alisha Aziz
Alisha Aziz
Administrator

My name is Alisha and my role at Lucerne House involves supporting the General Manager by maintaining and managing the financial and administrative systems within the home.

I started at Lucerne in August 2018, but have worked for Barchester Healthcare since 2014. Initially, I was based at a home in Torquay, where I was an Administrative Assistant.

I feel privileged to have secured my current role supporting the residents and families at Lucerne. If you ever need anything, my door is always open.

Alex Petersen
Alex Petersen
Activities Coordinator

I have been at Lucerne House since November 2011. I started in the kitchen before moving to the Activities Team. I have a background in music and theatre and was very happy to be able to share this with residents in the home. After a short while, I was promoted to being the Head of Activities, and have recently become NAPA level 2 qualified in Activity Provision.

In the role of Head of Activities, I am focused on ensuring that residents can continue to enjoy existing hobbies and interests, but also pursue new avenues of stimulation and activity. I am always looking to bring new experiences and means of engagement to the home, be that through massage therapy, yoga, engaging with the local community or many other things. At Lucerne House, our person-centred approach allows us to make every resident feel valued and comfortable enough to express themselves however they see fit.

Chloe Shepherd
Chloe Shepherd
Receptionist

My name is Chloe and I’ve been a receptionist here at Lucerne House since October 2019. I'll normally be the first person you will see when visiting the home, offering you a drink, along with one of our freshly made cakes. I enjoy working here as we have a fantastic team who make you feel part of a large family.

My main duties include answering the phone, processing invoices, ordering supplies and delivering the post. look forward to meeting you and showing you around.

Simon Wilmot
Simon Wilmot
Head Chef

Hello, my name is Simon, and I have been working for Barchester for over five years, and have been the Head Chef at Lucerne House since 2015.

Myself and my team pride ourselves on delivering fresh, tasty and nutritious dishes to the people of Lucerne House. We have recently introduced light starters and aim to have a menu which reflects the seasons, and is inspired by residents' feedback.

Robert Summerfield
Robert Summerfield
Maintenance Manager

Hello, my name is Robert Summerfield, although most people know me as 'Bob'. I am the Maintenance Manager here at Lucerne House. I have many years’ experience in a variety of maintenance roles and also have a background in carpentry and sound engineering.

Marylin Bibby
Marylin Bibby
Head Housekeeper

My name is Marilyn and I have worked at Lucerne House for over 15 years, and I have been Head Housekeeper since 2013. The home is a warm, caring and fun environment to work in. I am here to ensure that all cleaning and laundry services are to a very high standard, and I enjoy my job. 

Brenda Hurford
Brenda Hurford
Resident Ambassador

Meet our Resident Ambassador at Lucerne House, Brenda Hurford. Brenda has been living at Lucerne since November 2016 and has since become co-chairwomen of our residents committee, a great person for other residents in the home to bring feedback and suggestions to regarding the living experience in the home. Brenda has a background in the care setting as a specialist inspector for the Care Quality Commission. In her role as ambassador Brenda will have input into the home newsletter, be involved with the interview process, be introduced to any prospective residents & relatives who may wish to ask what life is like at Lucerne and attend local community events and forums on behalf of the residents of Lucerne House.

The Importance Of Meal Times

Food and Nutrition at Lucerne

Our Head Chef meets with every new resident who comes in to the home to ascertain their dietary requirements. Likes and dislikes are discussed so that we can deliver a fantastic array of food that appeals to everyone. There is always an alternative choice at every mealtime and snacks throughout the day are available. Please see below to view our menu.

Dietary requirements

For residents that have difficulties in swallowing we modify the menu of the day so that is it a soft, palatable dish. To support our chefs in producing these dishes, our hospitality and Chef Academy organises theory and practical workshops. Working in partnership with Nutricia, our practical workshops involve all chefs and deputy managers learning about dysphagia and producing these modified menus. The chefs work with the chef trainer to prepare fork mashable and thick puree meals to the correct consistency, taste and presentation. The deputy managers can then ensure all modified menus served are presented correctly for our residents.

Attracting top chefs

Our chefs are recruited on the basis of an interview with the regional hospitality support team and the manager for the home. Selection also involves a practical element where potential cooks are asked to cook for and meet a panel of people living in the home. Chefs take their job extremely seriously and our annual Chef competition sees our chefs battle it out in regional heats and then at a national final for the accolade of 'Barchester's Chef of the Year'.


We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Menu
SAMPLE DAILY MENU.pdf SAMPLE BREAKFAST MENU.pdf SAMPLE ALTERNATIVE MENU.pdf
Activities Are So Important

At Lucerne House our person-centred activity programme has been tailored to suit the residents living in our home. It is constantly developing due to the direct feedback from our residents and enables them to take part in existing hobbies and new tasks that aim to stimulate creativity, intellect, physical ability and improve well being. With music groups, pub outings, cooking, gardening, one to one time, entertainers, quiz's, bingo and more, there is never a shortage of things to do.

We also have external providers who visit the home. We have Rachel Sherring who provides Yoga Sessions, Lorrain Christopher who is available every Wednesday and Thursday for hair appointments in our on site salon, Sharon Rees who visits on a Wednesday to provide massage therapy sessions in the comfort of your chair and regular Church Services which do include a monthly Holy Communion. We are always open to new suggestions so if you do have any please see Alex Petersen (Head of Activities), Jan Taylor or Scott Foot (Activity Coordinator's) who will be happy to listen.


Our Photos

Timetables
EXAMPLE Christmas Activities 2019 - Lucerme.pdf

Activities At Home
Music, Singing, Painting, Yoga, Cooking, Pet Therapy, Board Games, Excursions, Animal Petting, Reminiscence, Dancing, Card Games, Themed Events, Birthday Celebrations, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions.

Chudleigh Road
Alphington
Exeter
Devon
EX2 8TU

Category Rating
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Outstanding
Read More https://api.cqc.org.uk/public/v1/reports/a361ecb8-4b08-49b8-934c-dc578d6bff8d
Report Published 31st October 2019
Registration Date 15th February 2011
Transport
Bus Stop nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Shops.

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