Lavenders
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| Care Type | Care Home |
|---|---|
| Care Category | Residential | Respite |
| Availability | Yes |
| Weekly Prices From | £1,390.00 |
| Regulator's Rating | Good |
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Meet The Manager
Jackie Haslam is Deputy Manager at Lavenders.
Jackie, the Deputy Manager at Lavenders, brings over three decades of experience in the care sector, beginning her career as an RMNH in 1985. Jackie’s passion for mental health advocacy and her dedication to upholding high standards of care make her an invaluable part of our team
Nestled in the picturesque market town of West Malling, Kent, Lavenders Residential Home offers exceptional care within a serene and welcoming environment. As part of the esteemed Eleanor Healthcare Group, with a legacy of excellence in elder care since 1979, we are dedicated to providing a home where residents can flourish. Our commitment to creating a nurturing, safe and enriching atmosphere ensures that Lavenders is more than a residence—it’s a vibrant community.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Palliative, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Lavenders is working within the government guidelines to help protect its staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| View the provider’s latest Inspection Reports. | ||
| Connectivity for resident testing, monitoring & communications |
|---|
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Established in 1983, Lavenders Residential Home provides exceptional care in a purpose-built facility designed to ensure comfort, safety and independence. Each wing features its own dining and lounge areas, promoting both social interaction and private relaxation. |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Hairdressers, Lift. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Description |
|---|
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With 53 thoughtfully arranged bedrooms across three wings, most on ground level for easy access, we cater to the diverse needs of our residents. Single, en-suite rooms offer privacy and personal space, with tasteful decor and modern amenities to ensure a comfortable stay. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 59 |
| Number Of Ensuite Rooms | 53 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Single Room. |
| Room Features |
|---|
| Furnished, Garden View, Step Free Access. |
| Room Facilities |
|---|
| Internet Access, Wifi. |
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,390.00 |
| Respite Fees From / Price Per Week | £1,405.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Tables are well laid.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
|---|
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Our personalised approach ensures that every resident feels valued and supported. From tailored care plans to engaging activities, we create an environment where independence is celebrated and individual preferences are respected. |
| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Flower Arranging, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Singing, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
Lavenders Road
West Malling
Kent
ME19 6HP
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Requires Improvement |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last rated | 24th January 2019 |
| Current Report | |
| Historic Reports | |
| Registration Date | 3rd July 2024 |
| Service Provider | Eleanor Nursing and Social Care Limited, SE12 8RG |
Lavenders Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Catholic Church. |
| Nearby Services |
|---|
| Church, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about Lavenders
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