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59 London Road
Woolmer Green
Knebworth
Hertfordshire
SG3 6JE

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Profile Strength
Excellent 91%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,408.00
Regulator's Rating Good
Meet The Manager

Vera Moreira-Henocq is Home Manager at Knebworth Care Home.

There’s always a lot to do in my role, but by far my most favourite part of the day is when I walk around the home, checking everything is okay, and chatting to residents, relatives and my team.
I’m enjoying getting to know the residents and welcoming new people into the home. I’m looking forward to making the home one of the best in the area.

Vera Moreira-Henocq

At Knebworth care home in Hertfordshire you can enjoy a superb lifestyle and quality care in beautiful surroundings. Our experienced and compassionate team provides residential and nursing care, and specialist care for those living with dementia. We also offer short-term respite care, and sympathetic, discreet end of life care. 

There’s plenty to enjoy under our roof as Knebworth has its own pub, coffee shop, comfortable lounges, as well as a hair and beauty salon. Our activity coordinators also plan fun group and one-to-one activities tailored to residents’ hobbies and interests. Some residents find meaning and purpose from helping around the home laying the tables for lunch or lending a hand in the garden.

When your loved one fancies some quiet time, they can relax in their comfortable bedroom. Each room has private en-suite facilities, a 24-hour call system, flat screen TV and phone and broadband access. Residents are welcome to personalise their room in any way they wish.


Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, Daily Respite Care, End of Life, High Dependency, Independent Living, Mental Healthcare, Palliative, Personal care, Physiotherapy, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Creutzfeldt-Jakob Disease, Crohn's Disease, Crohns, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Pain Management, Parkinson's Disease, Posterior Cortical Atrophy, Prader Willi Syndrome, Schizophrenia, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

All Care UK homes now have purpose-built internal or external visiting suites available which enable visits to take place from behind a sealed glass panel, using a sound system to assist with communication. Where Government guidance and local health teams allow, these suites make it possible to continue visiting even when we have a case of Covid-19 in the home.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

More details coming soon

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Minimum Age
55

Contract
care-uk-contract-document (6).pdf
Our Building and Facilities

There’s plenty to enjoy under our roof as Knebworth has its own pub, coffee shop, comfortable lounges, as well as a hair and beauty salon. Our activity coordinators also plan fun group and one-to-one activities tailored to residents’ hobbies and interests. Some residents find meaning and purpose from helping around the home laying the tables for lunch or lending a hand in the garden.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Bar / Pub, Bistro, Coffee Shop / Café, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Coffee Shop, Dentist, GP, Hairdressers, Lift, Optician, Overnight Guest Stay, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Sensory Garden, Wheelchair Friendly Access.

Our Photos

Description

When your loved one fancies some quiet time, they can relax in their comfortable bedroom. Each room has private en-suite facilities, a 24-hour call system, flat screen TV and phone and broadband access. Residents are welcome to personalise their room in any way they wish.


About Our Rooms
Number Of Rooms 71
Number Of Ensuite Rooms 69

Type Of Room
Double Room, Kitchenette, Separate Sitting Room, Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Fridge, Internet Access, Private Patio, Safe, Secure Access, Tea and Coffee-making Facilities, Telephone Point, Wifi.

Our Photos
Description

We’re a close-knit team at Knebworth. Each of us loves spending time with residents – getting to know them, doing one-to-one activities or helping them to maintain their independence. Find out more about our management team, team leaders, chefs and housekeepers on these pages.


Our Team
Vera Moreira-Henocq
Vera Moreira-Henocq
Home Manager

There’s always a lot to do in my role, but by far my most favourite part of the day is when I walk around the home, checking everything is okay, and chatting to residents, relatives and my team.
I’m enjoying getting to know the residents and welcoming new people into the home. I’m looking forward to making the home one of the best in the area.

Paula Brown
Paula Brown
Customer Relations Manager

I have many years’ experience working in customer service. I previously worked as a practice manager in a dental practice – quite a different sector to care. I was keen to gain experience in a different healthcare-related environment. I joined Knebworth Care Home in August 2018 as a receptionist & have recently taken on the position of Customer Relations Manager.

I am looking forward to working with families at what can be a challenging time, reassuring them andhelping them make the right decision for their loved ones. I’m a naturally caring person, and I’m adaptable and efficient – all of which helps in this role!

Michael Brown
Michael Brown
Head Chef

I joined Care UK and the Knebworth Care Home in 2017 because I wanted to work for a progressive care company. Previously I worked in a private care home. I’m really enjoying my role here: colleagues and the management team are great to work with, and we’ve got a great kitchen here. 
I love coming in first thing when the kitchen is quiet and having a coffee and planning the day ahead (you need to be organised in this job). Every day has its highlights: it’s always fantastic to get positive feedback from residents and their families about the food we produce for them.

Jane Eke
Jane Eke
Lifestyle Lead

I’ve worked as an activity coordinator in care homes since 2012 but joined the team at Knebworth after a recommendation from a friend.
To be good at this role you need to be organised, outgoing and a good listener. There’s not a single part of my working day that I don’t enjoy. I have a happy attitude and love having a job that suits my personality. When I’m here it doesn’t feel like I’m working as the staff and residents have become a second family to me.

Claudia Beian
Claudia Beian
Clinical Services Manager

I’m a Registered Nurse and experienced Clinical lead. I previously worked for Care UK, and returned in 2020 because it’s such a well organised and well run company, with a great reputation for quality care, and for supporting residents, relatives and colleagues.
One of the most enjoyable parts of my role is working alongside clinical colleagues and other teams to achieve the best outcomes for residents. We work well together and we enjoy working together, which makes the day enjoyable, and our jobs much easier.
I’m looking forward to developing my skills and experience at Knebworth care home, to supporting my team to develop their potential, and to working as part of the wider home team to continue to drive up quality – always with the ultimate aim of an ‘outstanding’ CQC rating!

Colette Moreira-Henocq
Colette Moreira-Henocq
Residential Care Manager

I’ve worked for Care UK since 2017 when Knebworth Care Home became part of Care UK’s portfolio of homes. I was a Senior Healthcare Assistant prior to that.
Here at Knebworth we’re passionate about constantly improving what we do so that we can benefit residents’ lives and those of their families. I love seeing colleagues use their initiative and experience to develop new ways of working that enhance the care we provide.
Knebworth has a piece of my heart. I’ve watched as the home has developed. Seeing that happen, and being able to support my colleagues to succeed and deliver superb care, brings me huge joy.

Donna Bird
Donna Bird
Business Administrator

I started working at Care UK in 2012 as I knew the company had a good development programme
I have worked at Knebworth for over nine years, starting as a Care Assistant, I then worked my way up to become Senior Care Assistant and now to my current role as Business Administrator. I am looking forward to many more years here as I find it a lovely home to work at.
To do well in this role I believe you need to have communication skills and be organised. My favourite part of my job is helping team members, assisting the Home Manager with rotas, and helping to ensure staff levels are met.

Joanna Blackham
Joanna Blackham
Head Housekeeper and Infection Prevention and Control Champion

I joined the team here at Knebworth care home in 2015 and am lucky to work with such a fantastic team. I love that our home is a warm and loving environment that our residents can enjoy. To be good in my role you need to have lots of energy and a big smile – I always try to pass on a smile and kind word!

It’s satisfying to know when I leave for the day that the home is clean, tidy and looks great. I love my work, even on the harder days as I enjoy a challenge.

At Knebworth I'm also the Infection Prevention & Control (IPC) Champion. In essence, my role involves establishing and maintaining a high standard of hygiene and cleanliness so that residents, colleagues and visitors are kept safe. I provide infection control training and am on hand to support our team to work to the highest standards.

Sid
Sid
Feline Relations Manager

I’m from the local area and started to visit Knebworth in the summer of 2018. I rather liked all the fuss that was made of me here, so I decided to make it my permanent home a couple of months later. At the start, I had a few showdowns with Poppy the resident dog, but she now knows who’s boss.
Whenever I’m not sleeping in one of my 68 bedrooms you can find me hiding under the wet floor signs and jumping out to surprise people. It’s also great fun to chase the vacuum cleaner lead and the mops. I love exploring the garden, and I’ve got a basket full of toys to play with, as well as two brushes so that I always look my best. To be honest, I’ve landed on my feet here at Knebworth care home – but that’s what cats do best!

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,408.00
Nursing Fees From / Price Per Week £1,608.00
Residential Dementia Fees From / Price Per Week £1,463.00
Respite Fees From / Price Per Week £1,618.00

Funding Types
Local Authority Hertfordshire
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

Our chef-led catering team serves up delicious and nutritious hot and cold meal choices made from fresh ingredients and tailored to your loved one’s personal tastes, diet and cultural needs. We’re committed to helping residents to eat well and stay hydrated Every meal is home-cooked and freshly prepared each day. What’s more, all the fruit and vegetables we serve are grown by, or sourced from, local businesses.


We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

At Knebworth we encourage residents to mix socially, but we also understand that some residents prefer one-to-one time with their favourite carer or member of the team. Everything we do is decided by residents and we like to keep things spontaneous. We’ll alter planned activities if people are in the mood to do something else. We’ll also make the most of a nice day by enjoying our lovely garden – whatever residents are keen to do. Our dedicated Lifestyle teams organises activities, entertainment, outings and experiences tailored to your loved one’s interests and hobbies. We also understand that group activities aren’t for everyone so we will spend one to one time with your loved one if that's what they'd prefer.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre.
Our Pets

Pets by arrangement by the home manager


We Welcome
Birds, Dogs, Reptiles.

59 London Road
Woolmer Green
Knebworth
Hertfordshire
SG3 6JE

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 18th March 2021
Last rated 28th June 2018
Reports

30th March 2021

28th June 2018

Registration Date 20th February 2018
Service Provider Care UK Community Partnerships Ltd, CO4 9QB
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Knebworth Care Home

Knebworth Care Home was given an overall rating of "Good" by the CQC in June 2018.
Knebworth Care Home provides Nursing, Dementia, Respite and Residential care.
Knebworth Care Home has 71 rooms.
Prices for Knebworth Care Home start from £1,408.00 per week.
Knebworth Care Home is owned by Care UK.
Yes. Knebworth Care Home does offer Residential care.
Yes. Knebworth Care Home does offer Respite care.
Yes. Knebworth Care Home does provide care for people with Dementia.
Knebworth Care Home comes under Hertfordshire.
Knebworth Care Home accepts Local Authority clients.
Knebworth Care Home accepts NHS Continuing Healthcare clients.
Vera Moreira-Henocq is the manager of Knebworth Care Home.

Profile Last Updated: 14 Dec 2021 | Report this Profile

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