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North Bar Place
Banbury
Oxfordshire
OX16 0TD

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Profile Strength
Excellent 91%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,379.00
Regulator's Rating Good
Meet The Manager

Francesca Cowley is Home Manager at Highmarket House.

I’ve worked in the care sector since 2008, since I was 18 years old. I’ve worked my way up doing different roles, including team leader, trainer and unit manager. I joined Care UK in mid 2018 because I’d heard good things about the organisation. When I came for my interview I knew I wanted to work here, it felt like home rather than a workplace. The company supports its people to develop and learn, which I really appreciate.

I’m very proud to have stepped into the role of Home Manager. I have a passion for what I do and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Every colleague and every department pulls together to support residents’ health and wellbeing.

Francesca Cowley

Highmarket House has 73 spacious en-suite bedrooms, with those on the ground floor opening directly onto beautiful patios and secure landscaped gardens. The home is divided into smaller suites comprising of their own comfortable lounges and bistro-style dining room - a design which helps to create an intimate atmosphere that is particularly calming for residents living with dementia.

We are here to support you and your loved one through your journey into care and are able to offer a limited number of appointments for in-person show rounds of our care home. Call to speak to one of our friendly team who can take you through a short health screening questionnaire and book you in for a tour. If you’re considering care for yourself or a loved one, we’re here for you.


Meaningful lifestyles at Highmarket House
Dementia care at Highmarket House
A busy life at Highmarket House
Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, End of Life, High Dependency, Independent Living, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Aids, Alcohol and Drugs misuse, Cancer, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Pain Management, Parkinson's Disease, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

All Care UK homes now have purpose-built internal or external visiting suites available which enable visits to take place from behind a sealed glass panel, using a sound system to assist with communication. Where Government guidance and local health teams allow, these suites make it possible to continue visiting even when we have a case of Covid-19 in the home.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Our care home provides a telephone in some of our residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
55

Our Building and Facilities

Highmarket House has 73 spacious en-suite bedrooms, with those on the ground floor opening directly onto beautiful patios and secure landscaped gardens. The home is divided into smaller suites comprising of their own comfortable lounges and bistro-style dining room - a design which helps to create an intimate atmosphere that is particularly calming for residents living with dementia.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Jan 2017

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, GP, Hairdressers, Library, Lift, Minibus, Smoking Area.

Our Garden
Communal Garden, Seating, Wheelchair Friendly Access.

How 'Smart' Are We?
Combined Heat & Power (CHP), Individual Heating Controls, Reduce Plastic Use.

Our Photos

Description

All rooms have en suite, ground floor rooms open out onto the garden


About Our Rooms
Number Of Rooms 73

Type Of Room
Double Room, Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Freeview TV, Internet Access, Private Patio, Secure Access, Telephone Point, Wifi.

Our Photos
Description

Our colleagues are a happy, enthusiastic team. We love making each day the best it can possibly be for our wonderful residents. You can see some of us popping up on our Facebook page, and on these pages you can read more about some of our dedicated team members.


Our Team
Francesca Cowley
Francesca Cowley
Home Manager

I’ve worked in the care sector since 2008, since I was 18 years old. I’ve worked my way up doing different roles, including team leader, trainer and unit manager. I joined Care UK in mid 2018 because I’d heard good things about the organisation. When I came for my interview I knew I wanted to work here, it felt like home rather than a workplace. The company supports its people to develop and learn, which I really appreciate.

I’m very proud to have stepped into the role of Home Manager. I have a passion for what I do and I’ve done it for a long time, and I’m always looking to make a difference to the people we care for. Everyone who works at Highmarket House takes a ‘whole home’ approach to caring for residents. Every colleague and every department pulls together to support residents’ health and wellbeing.

Daniel Worley
Daniel Worley
Customer Relations Manager

I was working for another care home provider before I joined the team at Highmarket House. I’d actually relocated and saw this position available, and when I researched Care UK I really liked their vision of care and how they support residents to live fulfilling lives.

In this role it’s important to have good people skills and to be a good listener. Moving into a care home can feel stressful for prospective residents and their families, so being able to put people at their ease is vital, and to give them absolute reassurance.

I love all aspects of my working day but talking to prospective and existing residents is wonderful. I enjoy listening to their stories. Having relocated to this area, I’m looking forward to learning more about the history of Banbury and the surrounding area, and to building relationships with the different groups in the local area.

Yavor Dimitrov
Yavor Dimitrov
Head Chef

I’m originally from Bulgaria, where I went to a highly regarded culinary school. I’ve also developed my skills in professional cooking with an NVQ level 3 from Stratford College. I have worked as a chef in various restaurants, hotels and business venues. I joined Care UK in 2017.

I’m passionate about great food and I like to make people happy through food. Care UK gives chefs a chance to be creative and work closely with residents to produce delicious food that they’ll love. One of my favourite parts of the day is when I get to chat to residents and find out what they think of the food. It’s a good opportunity to get new ideas for dishes. 

Wendy Cross
Wendy Cross
Lifestyle Lead

I enjoy doing anything that’s craft-related. I absolutely love to sew and make personalized ragdolls in my spare time, and I used to work in a local haberdashery shop before I joined Highmarket House. A friend worked here and suggested the job to me as she thought I’d love it. She was absolutely right, and here I am. I joined the team in 2018.

In this role it’s important to be energetic, caring, patient, flexible and organised.

I love spending time with residents and their families, hearing about their past, the jobs they’ve had and how they used to live. Of course, I love the craft activities that we do too! Looking ahead, I’m looking forward to getting to know the residents and their families, finding activities they enjoy and making residents’ wishes come true.

Sally Parsons
Sally Parsons
Business Administrator

I knew I wanted to work at Highmarket House as soon as I walked into the home for my interview. It had a fantastic atmosphere and everyone was so welcoming. Before I joined the team here, I worked at the Neurological Rehabilitation Centre in Daventry as HR & Administration Coordinator. 

Working for a large company like Care UK but in a care home like Highmarket House gives you the best of all worlds. You have the support of a big organisation but the home itself works like a big family. I love coming into the home in the morning and meeting one of the residents who always arrives in the café at the same time. We make ourselves a drink, put the radio on and have a chat before getting on with our day. 

Melissa Harvey Pemberton
Melissa Harvey Pemberton
Head Housekeeper

I’m an experienced Head Housekeeper, and I joined the Care UK team at Highmarket House in early 2020 because Care UK has a good reputation for quality, and for being focused on the care of residents in its homes.

I get a great sense of satisfaction from seeing the home looking amazing after we’ve cleaned it from top to bottom. I’m determined to ‘do my bit’ to support Highmarket House to achieve an ‘outstanding’ CQC rating, and I’m developing a team with the same focus on quality. With hard work and teamwork, I think we can get there.

Rob Bliss
Rob Bliss
Maintenance

I knew I wanted to work here at Highmarket House from the moment I set foot inside the home for my interview. I immediately felt like one of the family. I love how in this job you know you’re making a difference to a person even from the smallest gesture.

While it’s vital to have the skills to be able to turn my hand to everything my job demands, it’s important to have compassion, a ‘can do’ attitude and to be calm under pressure. Residents and colleagues rely on me to keep the home safe and secure.

Every resident at Highmarket House is treated with dignity and equality. There’s always a lot of smiles and laughter, and that creates a great atmosphere which residents respond well to.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,379.00
Nursing Fees From / Price Per Week £1,579.00
Residential Dementia Fees From / Price Per Week £1,434.00
Respite Fees From / Price Per Week £1,589.00

Funding Types
Local Authority Oxfordshire
Region South East
We Accept Self-Funding Clients Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Halal Pink tick icon Kosher Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Our Photos

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.

Activities Are So Important

When you visit Highmarket House, you might hear us having a singalong to a favourite visiting musician, or see wonderful artworks being made at a creative class. 

Residents enjoy the pamper sessions that we organise in the hair and beauty salon, and you never know what surprise is in store: at Easter it was more like Highmarket farm here, as residents cuddled visiting rabbits, ducks, chicks and lambs! 


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre.
Can You Bring Your Pet
Yes

We Welcome
Birds, Cats, Dogs, Rabbits, Reptiles.

North Bar Place
Banbury
Oxfordshire
OX16 0TD

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 17th December 2020
Last rated 11th July 2018
Reports

25th December 2020

11th July 2018

Registration Date 26th September 2017
Service Provider Care UK Community Partnerships Ltd, CO4 9QB
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Highmarket House

Highmarket House was given an overall rating of "Good" by the CQC in July 2018.
Highmarket House provides Nursing, Dementia and Respite care.
Highmarket House has 73 rooms.
Prices for Highmarket House start from £1,379.00 per week.
Highmarket House is owned by Care UK.
No. Highmarket House does not offer Residential care.
Yes. Highmarket House does offer Respite care.
Yes. Highmarket House does provide care for people with Dementia.
Highmarket House comes under Oxfordshire.
Francesca Cowley is the manager of Highmarket House.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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