Hartwood House

Bournemouth Road
SO43 7DP


Tel: 023 8028 4555

Email: Lian Beadell

Care Provider: Hartwood Care Limited

Digital Care Partner

Digital Care Plan

Care Type Care Home
Care Category Nursing, Dementia, Respite.
Availability Call for details
Prices Start From £1,300.00
Overall CQC Rating Good
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Meet The Manager

Moira Baxter is Home Manager at Hartwood House.

What I do

I’ve been here at Hartwood as Home Manager for three years and I cherish the home, our residents and our team. In my role, I manage the running of Hartwood to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. Hartwood House is lucky to be in the heart of Lyndhurst and is a beautiful home that our residents really do enjoying living in. That joy for life spills over into their fun and lively personalities that gives constant pleasure, not just to me but my team too.

My experience

With over 20 years’ experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.

Moira Baxter

At Hartwood House, we have the expertise and facilities to take care of you or your loved one whether you seek the companionship and stimulation of day care, a comfortable home and help with everyday tasks, more complex nursing care, or specialised dementia care. Short-term respite is also available for those in need of convalescence, holiday cover or simply a break.

Our friendly management team has an unrivalled depth and breadth of experience gained from many years’ service in all aspects of high-quality residential care. They dedicate their extensive knowledge and skill to leading and mentoring staff so that, together, we are the difference in the lives of every individual within our care.

Established in 2013, Hartwood House is a characterful care home that offers 50 spacious en-suite rooms and a wide range of recreational facilities, coupled with expert 24-hour care for elderly people. It is part of the Cinnamon Care Collection, an exclusive group of luxury care homes and retirement villages throughout the country, which is dedicated to great design and outstanding care. We have great pride in our home and the welcoming environment gives you a 'hug' when you walk through the door.

Set in Lyndhurst, Hampshire, Hartwood House looks out over the majestic woodland scenery of the New Forest National Park, Filled with Royal history, Lyndhurst offers traditional village life with a variety of independent shops, cosy tea rooms and heritage museums. Southampton and the south coast are easily accessible for days out.

At Hartwood House you can be certain of a luxurious, safe and happy home environment that goes hand in hand with the reassurance of professional care at all times.

Care Options We Can Provide
Support For Companionship, Personal care, Palliative, End Of Life, Rehabilitation, Convalesence, High Dependency, Independent Living.
Disability Support Bed Bound, Wheel Chair Bound, Walking Frame, Physical Disability, Physically Frail, Requires Hoist , Hearing Impairment, Speech Impairment, Visual Impairment.
Medication By Mouth, Injection, Suppository.
Nursing Specialisms Parkinson's Disease, Huntington Disease, Korsakoff, Cancer, Heart Disease, Stroke, Lung Disease, Liver Disease, Multiple Sclerosis, Crohns Disease, Ulcerative Colitis.
Type Of Dementia Moderate Dementia.
Dementia Specialisms Alzheimer's, Elderly Frail.
Respite Care Yes
Minimum Age

Our Building and Facilities

The original building was known as Hill House, it is a listed building which is over 200 years old. The charming school house that is the centre of Hartwood’s extended renovation retains its proportions and charm.

In addition to 50 en-suite rooms, residents and their guests can enjoy four lounges including a sun lounge, library, and garden room, and sample our delicious menu of seasonal, home-cooked food in the sociable surroundings of three dining areas.

There’s a hairdressing salon if you feel like being pampered, and a flourishing vegetable patch in our beautiful gardens where green-fingered residents can pursue their passion for horticulture.

Is Our Home Purpose Built

The Year Our Home Was Built
1 Jan 2012

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms, Conservatory, Library.

What Else Do We Provide
Chiropodist, GP, Hairdressers, Library, Minibus.

Our Garden
Private Garden(s), Vegetable Plot, Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Interactive Digital Touch Table.


Our Photos


50 spacious en-suite rooms

About Our Rooms
Number Of Rooms 50
Number Of Ensuite Rooms 50

Type Of Room
Single Room, Double Room.

Room Features
Furnished, Direct Garden Access, Step Free Access, Garden View.

Room Facilities
Freeview TV, Telephone Point, Internet Access, Alarm.

Our Photos

Every person is special and unique. It follows that every person has slightly different needs. At Hartwood House we offer non-residential day care, short-term respite care, residential care, nursing care and specialised dementia care.

We are determined to be the difference in senior care, both in the luxurious quality of our home and the outstanding care we provide.

It’s all about you. Our personalised care plans are shaped around the needs of each individual we look after – everything from the meals you enjoy to the hobbies you love and your personal routines.

Whether you need simple support with daily activities such as mobility, washing or dressing, or more complex round-the-clock care, our compassionate team are always on hand to assist you, and offer reassurance and advice to family members. We understand the importance of feeling appreciated and loved, so we treat all our residents as if they are one of our own family.

Our Carers
Brett Jiggins
Brett Jiggins
Head of Maintenance

Joined March 2016

What I do

My role is to keep everything in good, working order in the Home – plumbing, electrics, carpentry, painting and decorating, repairs and security for the well-being of our residents, staff and visitors. I enjoy my job because every day is different, it keeps me busy with a variety of new tasks each day and I love being part of a dedicated team.

My experience

I served a five-year apprenticeship as a Production and Industrial Model Maker and I have a Higher National Certificate in Production Engineering. I also trained for general joinery, before going on to installation and maintenance. I have been in this industry for thirty years and have covered many aspects of maintenance.

Daniel Bree
Daniel Bree
Head Chef

What I do

I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love the working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!

My experience

I have now been a Chef for fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have NVQ Level 3 advanced apprenticeship in professional cookery.

About me

I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.

Nancy Hall De Vuyst
Nancy Hall De Vuyst
Activities Co-ordinator

Joined June 2016

What I do

I came to work at Hartwood House in June 2016, as one of two Activity Co-ordinators, to provide physical and cognitive activities for our residents to enjoy every morning and afternoon.

I’m responsible for putting together a weekly programme of enrichment for memory-impaired residents living with dementia, on our first floor.

My experience

I studied as a Health Care Assistant in Belgium and qualified in 1997, having completed my final year in which I specialised in the care of people living with dementia.

I’ve worked as a Carer in England for several years and qualified in 2001 for my NVQ Level 3. 

About me

I love working with the elderly and have a true passion for the care of people living with dementia. I am the home’s Dementia Friends Champion and have delivered several Dementia Friends Awareness sessions.

Rebecca Beer
Rebecca Beer
Senior Nurse

Joined February 2015

What I do

I joined the team at Hartwood House in February 2015 and have worked in a couple of different roles, as an Acting Home Manager and in my present role as Senior Nurse. I help to oversee the clinical needs of our residents, as well as managing the nursing floor.

I am passionate about providing the best quality of life and maintaining high standards of care for our residents, with a particular interest in dementia and end of life care.

My experience

I have 30 years of nursing experience in various different specialisms – General Surgery, High Dependency Acute care, Practice Nursing and private care home sector. I have previously been a Registered Manager of a care home and understand both the management and clinical requirements of a nursing home.

Melissa Brunsdon
Melissa Brunsdon

Joined April 2019

What I do

I mainly deal with the financial side, HR & overseeing reception area. The role is very diverse, but this enables me to give brilliant administration support to the residents and their families daily.

My Experience

I’m a certified Accounts Technician with 15 years’ experience in finance roles but different sectors including Freight, Waste & Fertility private care in which I enjoyed the most and wanted to extend my time in the sector.

About me

I have three very young children; any free time is with them exploring & having fun.

Weekly Fees Start From Fee
Fees Start From £1,300.00
Residential Fees From £1,300.00
Nursing Fees From £1,500.00
Residential Dementia Fees From £1,400.00
Nursing Dementia Fees From £1,500.00
Weekly Respite Fees From £1,400.00

Funding Types
Local Authority Hampshire
Region South East
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

We wouldn’t call our food restaurant standard because we aim for something more personal. At Cinnamon we believe in delicious, home-cooked food, attentive service and understanding what each resident enjoys. Every meal we serve has to be something we’d be proud to present to our nearest and dearest at a special family gathering.

Our restaurant menu evolves with the changing seasons and tastes of our residents who help to plan each meal by offering our chefs feedback and ideas. From the quality of the fresh, locally sourced ingredients and nutritional balance to the attractive presentation, we’re there to listen and make sure that each meal feels like something special, not an afterthought.

Relax and enjoy yourself in our sociable residents’ dining rooms or take an active part preparing food in our life skill kitchens. Enjoy a healthy snack in the comfort of your en-suite room. Catch up with guests or fellow residents over a tasty treat in our comfortable lounges and cheery cafés. And if you’re hungry later on, there’s always a selection of fruit, snacks and hot and cold drinks to enjoy.

We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Tuesday Week 4.pdf
Activities Are So Important

There’s a hairdressing salon if you feel like being pampered, and a flourishing vegetable patch in our beautiful gardens where green-fingered residents can pursue their passion for horticulture.

Having our own transport opens up opportunities for days out to the many local attractions in and around the New Forest. Whether it’s a cruise on the Hythe ferry, a relaxing potter around Exbury Gardens, a visit to the local petting farm, or a quiet cup of tea down in the village, every single trip – spontaneous or planned – is arranged to keep our residents feeling stimulated, connected and happy.

Our Photos

Activities At Home
Music, Singing, Gardening, Visiting Entertainment.

Activities Outside Our Home
Local Tourist Attractions, Pub, Garden Centre, Park.

Bournemouth Road
SO43 7DP

Category Rating
Overall Good
Safe Requires Improvement
Well Led Good
Caring Good
Responsive Outstanding
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/e65a3e7f-a7e8-4e9e-9963-c5821c1fede6
Report Published 11th April 2018
Registration Date 16th May 2013
Bus Stop nearby, Train Station nearby, Car Park on-site.

Places of Worship
Catholic Church.

Nearby Services
Shops, Restaurant, Park.

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