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Profile Strength
Excellent 98%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,275.00
Regulator's Rating Good
Meet The Manager

Moira Baxter is Home Manager at Hartwood House.

What I do

I’ve been here at Hartwood as Home Manager for over five years and I cherish the home, our residents and our team. In my role, I manage the running of Hartwood to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. Hartwood House is lucky to be in the heart of Lyndhurst and is a beautiful home that our residents really do enjoying living in. That joy for life spills over into their fun and lively personalities that gives constant pleasure, not just to me but my team too.

My experience

With over 20 years’ experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.

Moira Baxter

At Hartwood House, we have the expertise and facilities to take care of you or your loved one whether you seek the companionship and stimulation of day care, a comfortable home and help with everyday tasks, more complex nursing care, or specialised dementia care. Short-term respite is also available for those in need of convalescence, holiday cover or simply a break.

Our friendly management team has an unrivalled depth and breadth of experience gained from many years’ service in all aspects of high-quality residential care. They dedicate their extensive knowledge and skill to leading and mentoring staff so that, together, we are the difference in the lives of every individual within our care.

Established in 2013, Hartwood House is a characterful care home that offers 50 spacious en-suite rooms and a wide range of recreational facilities, coupled with expert 24-hour care for elderly people. It is part of the Cinnamon Care Collection, an exclusive group of luxury care homes and retirement villages throughout the country, which is dedicated to great design and outstanding care. We have great pride in our home and the welcoming environment gives you a 'hug' when you walk through the door.

Set in Lyndhurst, Hampshire, Hartwood House looks out over the majestic woodland scenery of the New Forest National Park, Filled with Royal history, Lyndhurst offers traditional village life with a variety of independent shops, cosy tea rooms and heritage museums. Southampton and the south coast are easily accessible for days out.

At Hartwood House you can be certain of a luxurious, safe and happy home environment that goes hand in hand with the reassurance of professional care at all times.


Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohn's Disease, Diabetes, Heart Disease, Korsakoff, Liver Disease, Lung Disease, Multiple Sclerosis, Pain Management, Parkinson's Disease, Stroke, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
Safe Visiting Space
safe-tick We have a safe visiting space

“We have a safe visiting space to support relative and resident visits”

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Contract
BLANK Residents Agreement PERM.docx
Our Building and Facilities

The original building was known as Hill House, it is a listed building which is over 200 years old. The charming school house that is the centre of Hartwood’s extended renovation retains its proportions and charm.

In addition to 50 en-suite rooms, residents and their guests can enjoy four lounges including a sun lounge, library, and garden room, and sample our delicious menu of seasonal, home-cooked food in the sociable surroundings of three dining areas.

There’s a hairdressing salon if you feel like being pampered, and a flourishing vegetable patch in our beautiful gardens where green-fingered residents can pursue their passion for horticulture.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Jan 2012

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, GP, Hairdressers, Library, Lift, Minibus.

Our Garden
Communal Garden, Communal Patio, Greenhouse, Private Garden(s), Seating, Secure Garden, Summer House, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Electronic Visitor Register, Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use.

Brochures
BROCHURE.pdf

Our Photos

Description

50 spacious en-suite rooms


About Our Rooms
Number Of Rooms 50
Number Of Ensuite Rooms 50

Type Of Room
Double Room, Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access, Unfurnished.

Room Facilities
Alarm, Freeview TV, Internet Access, Secure Access, Telephone Point, Wifi.

Our Photos
Description

Every person is special and unique. It follows that every person has slightly different needs. At Hartwood House we offer non-residential day care, short-term respite care, residential care, nursing care and specialised dementia care.

We are determined to be the difference in senior care, both in the luxurious quality of our home and the outstanding care we provide.

It’s all about you. Our personalised care plans are shaped around the needs of each individual we look after – everything from the meals you enjoy to the hobbies you love and your personal routines.

Whether you need simple support with daily activities such as mobility, washing or dressing, or more complex round-the-clock care, our compassionate team are always on hand to assist you, and offer reassurance and advice to family members. We understand the importance of feeling appreciated and loved, so we treat all our residents as if they are one of our own family.


Our Team
Moira Baxter
Moira Baxter
Home Manager

What I do

I’ve been here at Hartwood as Home Manager for over five years and I cherish the home, our residents and our team. In my role, I manage the running of Hartwood to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. Hartwood House is lucky to be in the heart of Lyndhurst and is a beautiful home that our residents really do enjoying living in. That joy for life spills over into their fun and lively personalities that gives constant pleasure, not just to me but my team too.

My experience

With over 20 years’ experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.

Gayle Burn
Gayle Burn
Deputy Manager

Background, qualifications and experiences.
I am an RGN. I applied to Hartwood House as a bank nurse and when the opportunity arose I applied for the Deputy Manager Role and here I am!
Passions.
People are my passion.
I love every aspect of my job, from residents and relatives to the staff. I enjoy training the staff to understand and reach their goals in their roles. I also enjoy the freedom of the forest and the wonderful outdoor life.
Proudest achievement.
My proudest achievement is climbing Table Mountain in Cape Town

Sarah Gillett
Sarah Gillett
Home Admissions Advisor

What I do

I joined Hartwood in November 2017. In my role I help to support families through the transition into residential care. Choosing the right care can be a difficult decision for all involved, but my job is to help this process run as smoothly as possible by guiding our new residents and their family members through this life changing move with support, great understanding and empathy.

My experience

I have over 8 years’ experience of working in the care sector starting my career as a Domiciliary Carer looking after elderly people in their own homes in the local community. After a break to raise my family and help with the family business I feel so lucky to have come back to a job doing the things I am passionate about.

About me

In my spare time, I like to spend time with my friends and family, my two young daughters keep me very busy.

Daniel Bree
Daniel Bree
Head Chef

What I do

I ensure we prepare, cook and consistently serve delicious, nutritionally balanced food here at Hartwood House using fresh, seasonal ingredients. I’ve continued to enjoy my position for the past two and a half years and I love the working here. What keeps me keen is sharing my love for food, as I understand the importance for our residents and staff to enjoy great meals!

My experience

I have now been a Chef for fifteen years, working in most industries from private, fine dining to large corporate contracts, gastro pubs and outside catering environments. In 2016, I was proud to be nominated and included in the top five for food in the Care Sector Awards. I also have NVQ Level 3 advanced apprenticeship in professional cookery.

About me

I love food, enjoy playing football and listening to music. My little boy keeps me busy and my wife runs her own baby swimming business. I often take our son along to her classes.

Mariela Ignatova
Mariela Ignatova
RGN
Nancy Hall De Vuyst
Nancy Hall De Vuyst
Activities Co-ordinator

Joined June 2016

My Role

My name is Nancy and I have been in Hartwood since 2016.

I am passionate about providing engaging activities to our residents, These involve Physical games, Cognitive stimulating ones as well as social and spiritual enhancing activities.

My experience

I started studying as care assistant in Belgium, my home country, at the age of 15 and graduated with a diploma for care of the elderly living with Dementia at the age of 19.

I came to England to learn English but ended up staying here, I have worked as a carer in a few homes in England before working in a Day Centre for people living with dementia, I was part of the pilot scheme in Lyndhurst for cognitive stimulation therapy before joining Hartwood as an activity co Ordinator, working my way up to activity lead.

About Me

My motto is “I work in the resident's home, they do not live in my work place”

Jana Janson
Jana Janson
Head Of Housekeeping

What I Do 

I am extremely proud to be the Head of Housekeeping at Hartwood House. In my role not only do I support and guide my team but I aim to provide the highest possible standard of cleanliness throughout the home right down to laundry. 

My Experience Although I have only been in Housekeeping since 2018, I have been surrounded by this environment from a young age. My time after school and during school holidays were mainly spent in care homes where my Mum was a manager. I learnt so much from her - to which I will be eternally grateful! 

About Me

I have a degree in Lighting Programming for Events, and in my spare time I like to get involved in sorts of shows … from gigs to musicals. I also LOVE food and thoroughly enjoy all things food related with family, friends and my main partner in crime!

Richard Hodsdon
Richard Hodsdon
Head of Maintenance

Joined March 2016

My Role

My role at Hartwood House as maintenance manager means that I ensure the home is kept in good working order and meets all compliance standards required.

My Experience

Previous to my role at Hartwood House I worked as maintenance in hospitality for five years. Before that I worked in the building trade for twenty years.

About Me

In my spare time I enjoy fixing up old cars in my garage at home, I also enjoy walking and seeing different parts of the world.

Melissa Brunsdon
Melissa Brunsdon
Administrator

Joined April 2019

What I do

I mainly deal with the financial side, HR & overseeing reception area. The role is very diverse, but this enables me to give brilliant administration support to the residents and their families daily.

My Experience

I’m a certified Accounts Technician with 15 years’ experience in finance roles but different sectors including Freight, Waste & Fertility private care in which I enjoyed the most and wanted to extend my time in the sector.

About me

I have three very young children; any free time is with them exploring & having fun.

Lindsay Dench
Lindsay Dench
Receptionist

What I do

My role as receptionist is to meet and greet and make all visitors whether by phone or through the doors to our home feel welcomed. I work as part of a great Admin Team and assist them with the day to day running of the reception and admin office. 

Experience

I have worked in an office surrounding ever since I left school and before joining Hartwood House on their opening day in 2013 spent a few years as an estimating secretary and site secretary for a couple of construction companies. Coming into Hartwood House was a real learning curve for me, but I love it, we have a wonderful and dedicated team working in the home and wonderful residents living here and I love assisting all where and when I can.

About me

I love spending time with my family, but since I became a grandmother in 2020, I try to spend as much time as possible with her and watching her grow and develop.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,275.00
Nursing Fees From / Price Per Week £1,550.00
Residential Dementia Fees From / Price Per Week £1,450.00
Nursing Dementia Fees From / Price Per Week £1,580.00
Respite Fees From / Price Per Week £1,520.00

Funding Types
Local Authority Hampshire
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

At Cinnamon we believe in delicious, home-cooked food, attentive service and understanding what each resident enjoys. Every meal we serve has to be something we’d be proud to present to our nearest and dearest at a special family gathering.

Our restaurant menu evolves with the changing seasons and tastes of our residents who help to plan each meal by offering our chefs feedback and ideas. From the quality of the fresh, locally sourced ingredients and nutritional balance to the attractive presentation, we’re there to listen and make sure that each meal feels like something special, not an afterthought.

Relax and enjoy yourself in our sociable residents’ dining rooms or take an active part preparing food in our life skill kitchens. Enjoy a healthy snack in the comfort of your en-suite room. Catch up with guests or fellow residents over a tasty treat in our comfortable lounges and cheery cafés. And if you’re hungry later on, there’s always a selection of fruit, snacks and hot and cold drinks to enjoy.


We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Pureed, Vegan, Vegetarian.

Our Photos

Menu
Tuesday Week 4.pdf
Activities Are So Important

There’s a hairdressing salon if you feel like being pampered, and a flourishing vegetable patch in our beautiful gardens where green-fingered residents can pursue their passion for horticulture.

Having our own transport opens up opportunities for days out to the many local attractions in and around the New Forest. Whether it’s a cruise on the Hythe ferry, a relaxing potter around Exbury Gardens, a visit to the local petting farm, or a quiet cup of tea down in the village, every single trip – spontaneous or planned – is arranged to keep our residents feeling stimulated, connected and happy.


Our Photos

Timetables
Month over view .pdf

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Pilates, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games, Yoga.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Our Pets

We do not accept pets at Hartwood House


Can You Bring Your Pet
No

Bournemouth Road
Lyndhurst
Hampshire
SO43 7DP

Regulator: CQC

Current Ratings
Overall Good
Safe Requires Improvement
Well Led Good
Caring Good
Responsive Outstanding
Effective Good
Inspection Reports
Last inspected 8th February 2018
Last rated 11th April 2018
Reports

11th April 2018

9th March 2016

18th September 2015

8th April 2015

15th May 2014

Registration Date 16th May 2013
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Catholic Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Hartwood House

Hartwood House was given an overall rating of "Good" by the CQC in April 2018.
Hartwood House provides Nursing, Dementia and Respite care.
Hartwood House has 50 rooms.
Prices for Hartwood House start from £1,275.00 per week.
Hartwood House is owned by Cinnamon Care Collection.
No. Hartwood House does not offer Residential care.
Yes. Hartwood House does offer Respite care.
Yes. Hartwood House does provide care for people with Dementia.
Hartwood House comes under Hampshire.
Hartwood House does not accept Local Authority clients.
Hartwood House accepts NHS Continuing Healthcare clients.
Moira Baxter is the manager of Hartwood House.

Profile Last Updated: 03 Dec 2021 | Report this Profile

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