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New Road
East Sussex
BN27 4EW


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Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,430.00
Regulator's Rating Requires Improvement

At Aurem Care, our mission is simple. We put the ‘care into care’ by using our expertise, dedication and passion to achieve and maintain the highest standards of care for your loved ones. With our ‘hands-on’ approach to care home management, leadership and support,  our residential, nursing and dementia/mental health communities are designed to enable people to forge worthwhile, meaningful relationships, not only with our team but also with fellow residents, our many visitors and of course our vibrant local community. Life is for living…

Located within easy reach of Hailsham and nearby major towns of Eastbourne, Brighton, Tunbridge Wells and Hastings, Hailsham House offers four communities. Beech House  is the latest addition having been refurbished to the highest standards, offering both the latest automated care support systems, 24 hour dedicated team support,  and comfortable and homely surroundings. A safe, reassuring and welcoming home, to Hailsham. Beech has a range of en-suite facilities and, along with the other communities in our home, can even accommodate couples who wish to continue living together in a care environment, confidently catering for a variety of needs.

Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Independent Living, Palliative, Personal care, Support for Couples.
Disability Support Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

LGBTQ Welcome
Our Building and Facilities

With sitting rooms, space for residents to pursue their hobbies and interests, and lovely dining rooms to choose from, our care home has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped garden and patio is the perfect spot to spend time with friends and family and is lovingly tended by some of our residents.

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Activities Room, Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Coffee Shop, Hairdressers, Lift, Minibus, Smoking Area, Stairlift.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Wheelchair Friendly Access.

Our Photos


The suites are specially designed for residential clients, allowing them to live in a comfortable, ‘home from home’ setting. The suites are available as either a studio or a one-bedroom space, (both coming complete with an en-suite shower room), and offer the best of both worlds – more space than nursing home beds, without compromising on the exceptional levels care and support you would expect from our home.

About Our Rooms
Number Of Rooms 119
Number Of Ensuite Rooms 90
We offer these types of ensuite rooms: Wet Rooms.

Type Of Room
Single Room, Studio.

Room Features
Furnished, Garden View, Step Free Access.

Room Facilities
Fridge, Internet Access, Wifi.

Our Photos
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,430.00
Nursing Fees From / Price Per Week £1,650.00
Respite Fees From / Price Per Week £1,530.00

Funding Types
Local Authority East Sussex
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Lounge/Diner
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.

Pink tick icon Individual dietary needs are person centred.

Pink tick icon Meals reflect the nutritional needs of the residents.

Pink tick icon Our menu is balanced.

A freedom to eat the food you want, when you want it.

Pink tick icon Residents dining in their own room have the same food options as elsewhere.

Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.

Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have the option of dining in their own room.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.

Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

With sitting rooms, space for residents to pursue their hobbies and interests, and lovely dining rooms to choose from, our care home has a host of places in which to relax, dine, exercise, socialise and be creative.

Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Our Pets

Please speak to the home manager.

Can You Bring Your Pet

How We Help With Your Pet
Feeding, Walking.

We Welcome
Birds, Dogs, Others (subject to review).

New Road
East Sussex
BN27 4EW

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Requires Improvement
Effective Requires Improvement
Inspection Reports
Last inspected 26th January 2023
Last rated 15th February 2023
Current Report

Hailsham House Care Home - Care Quality Commission (

Historic Reports

Hailsham House Care Home - Care Quality Commission (

Registration Date 1st August 2018
Service Provider Hailsham House and Operations Limited, DL3 6AH
Bus Stop nearby, Car Park, Car Park on-site.

Places of Worship
Methodist Church.

Nearby Services
Church, Hospital, Pub, Restaurant, Shops, Surgery.

Frequently asked questions about Hailsham House

Hailsham House was given an overall rating of "Requires Improvement" by the CQC in February 2023.
Hailsham House provides Nursing, Dementia and Respite care.
Hailsham House has 119 rooms.
Prices for Hailsham House start from £1,430.00 per week.
Hailsham House is owned by Aurem Care.
No. Hailsham House does not offer Residential care.
Yes. Hailsham House does offer Respite care.
Yes. Hailsham House does provide care for people with Dementia.
Hailsham House comes under East Sussex.
Hailsham House accepts Local Authority clients.
Hailsham House accepts NHS Continuing Healthcare clients.

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