Hailsham House
Book a Visit
New Road
Hellingly
Hailsham
East Sussex
BN27 4EW
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From |
£1,375.00
|
| Regulator's Rating | Requires Improvement |
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Meet The Manager
Rui Santos is Home Manager at Hailsham House.
At Hailsham House, we believe in creating a nurturing environment that feels like home. Our approach goes beyond providing professional care; it’s about building a warm community where every resident feels a strong sense of belonging. We take the time to get to know each person who walks through our doors, understanding their personal stories, preferences, and needs. This deep personal connection helps us tailor our care to ensure that each resident not only receives the care they deserve but also feels truly valued and understood.
Our commitment is to ensure that every day is filled with moments of joy and comfort for our residents and their loved ones. Whether it’s through a carefully chosen activity, a favourite meal, or simply a thoughtful conversation, we strive to make every day special. Our team works with heart, dedication, and a commitment to excellence, ensuring that we deliver extraordinary care and create memorable experiences for everyone at Hailsham House.
Welcome to Hailsham House – Excellence in Care Across East Sussex
Nestled in the tranquil surroundings of the BN27 postcode, Hailsham House offers a homely and secure environment for those requiring residential, dementia, and nursing care. Conveniently located within easy reach of Eastbourne, Brighton, Tunbridge Wells, and Hastings, our care home is ideally positioned to serve families across East Sussex, providing peace of mind that expert care is just around the corner.
Dedicated Care and Support
At Hailsham House, our commitment is to provide 24-hour care tailored to the individual needs of each resident. Our teams of compassionate and highly skilled professionals use state-of-the-art technology and digital care planning software to enhance the quality of care we deliver. This ensures that we focus on what truly matters – the wellbeing and comfort of our residents.
A Vibrant Community
Life at Hailsham House is about more than just care; it’s about living well. Our award-winning gardens and spacious, well-appointed communal areas, including lounges, a café, and a hair salon, provide perfect settings for relaxation and socialisation. Managed by our dedicated ‘Wellbeing’ coordinators, our vibrant activities programme promises enriching events and entertainment, seven days a week, encouraging both residents and their families to engage in a fulfilling community life.
Hailsham House isn’t just a care home; it’s a vibrant community where every resident is respected, valued, and cared for with dignity. We pride ourselves on creating a warm and inclusive atmosphere where every day is lived to the fullest.
Summer 2023 at Hailsham House
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Convalescence, Daily Respite Care, Emergency Care, End of Life, High Dependency, Independent Living, Nursing Dementia / EMI, Palliative, Personal care, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository. |
| Nursing Specialisms | Bariatric care, Cancer, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Pain Management, Parkinson's Disease, Stroke, Traumatic Brain Injury. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Safe Visiting Space | |||||
|---|---|---|---|---|---|
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
|---|
| Yes |
| Our Building and Facilities |
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With sitting rooms, space for residents to pursue their hobbies and interests, and lovely dining rooms to choose from, our care home has a host of places in which to relax, dine, exercise, socialise and be creative. The pretty landscaped garden and patio is the perfect spot to spend time with friends and family and is lovingly tended by some of our residents. |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
|---|
| Activities Room, Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Beauty Salon, Chiropodist, Coffee Shop, Dentist, GP, Hairdressers, Lift, Minibus, Optician, Smoking Area, Stairlift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Our Photos |
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| Description |
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The suites are specially designed for residential clients, allowing them to live in a comfortable, ‘home from home’ setting. The suites are available as either a studio or a one-bedroom space, (both coming complete with an en-suite shower room), and offer the best of both worlds – more space than nursing home beds, without compromising on the exceptional levels care and support you would expect from our home. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 119 |
| Number Of Ensuite Rooms | 90 |
| We offer these types of ensuite rooms: Bathroom with Bath, Shower Rooms, WC and Basin, Wet Rooms. | |
| Type Of Room |
|---|
| Double Room, Single Room, Studio. |
| Room Features |
|---|
| Direct Garden Access, Furnished, Garden View, Step Free Access. |
| Room Facilities |
|---|
| Alarm, Fridge, Internet Access, Wifi. |
| Our Photos |
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Stay for Four, Pay for Three Are you planning an extended summer holiday or need a longer break to recharge? At Hailsham House, we understand the importance of taking time for yourself while ensuring your loved ones receive the best care. That’s why we are excited to offer our exclusive summer promotion: Stay for Four, Pay for Three! What We Offer Pay for Three Weeks and Get the Fourth Week Free! This summer, book a three-week stay at Hailsham House and enjoy an additional week completely free. Our promotion is designed to give families peace of mind, knowing that their loved ones are in a safe, nurturing environment while they take a well-deserved break. Benefits of Our Summer Promotion Affordable Respite Care: Take advantage of our Stay for Four, Pay for Three offer to make respite care more affordable during the summer. Peace of Mind: Enjoy your summer holiday knowing your loved one is receiving exceptional care in a supportive environment. Flexible Booking: Plan ahead with confidence. Book your stay now to secure your spot and take the time you need to recharge.
Summer 2024 Plus Free Week in 2025 Planning for summer 2024 and beyond? At Hailsham House, we know how important it is for families to find quality respite care they can trust. That’s why we’re thrilled to offer our exclusive promotion: Summer 2024 Plus Free Week in 2025! What We Offer Pay and Stay for Four Weeks in Summer 2024, Receive an Additional Week Free in 2025! This special offer allows families to book a four-week stay during the summer of 2024 and receive an extra week of respite care in 2025 at no additional cost. It’s our way of saying thank you for trusting us with your loved ones’ care. Benefits of Our Summer Promotion Exceptional Value: Take advantage of our Pay and Stay for Four Weeks in Summer 2024, Receive an Additional Week Free in 2025 offer to get the most value out of your respite care. Future Planning: Secure care for both summer 2024 and 2025, giving you peace of mind and the flexibility to plan ahead. Repeat Engagement: Enjoy consistent, high-quality care with the added benefit of an extra week in 2025, encouraging ongoing relationships with our services.
Flexible Five-Week Package At Hailsham House, we understand the need for flexible and reliable respite care. That’s why we’re delighted to offer our exclusive Flexible Five-Week Package. Designed with families in mind, this promotion ensures your loved ones receive exceptional care while providing you with the flexibility you need. What We Offer Book Five Weeks, Only Pay for Four! With our Flexible Five-Week Package, you can book five weeks of respite care but only pay for four if paid in advance. This package can be utilised flexibly up until Christmas 2024, allowing families to break down the stay into shorter periods as needed. Benefits of Our Flexible Five-Week Package Cost Savings: Benefit from paying for only four weeks while securing five weeks of care. Flexibility: Use your five-week package flexibly until Christmas 2024, breaking it down into shorter stays as needed. Peace of Mind: Plan ahead with confidence, knowing your loved one will receive consistent, high-quality care.
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,375.00 |
| Nursing Fees From / Price Per Week | £1,573.00 |
| Residential Dementia Fees From / Price Per Week | £1,375.00 |
| Nursing Dementia Fees From / Price Per Week | £1,573.00 |
| Respite Fees From / Price Per Week | £1,375.00 |
| Funding Types | |
|---|---|
| Local Authority | East Sussex |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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With sitting rooms, space for residents to pursue their hobbies and interests, and lovely dining rooms to choose from, our care home has a host of places in which to relax, dine, exercise, socialise and be creative. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
| Our Pets |
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Please speak to the home manager. |
| Can You Bring Your Pet |
|---|
| Yes |
| How We Help With Your Pet |
|---|
| Feeding, Walking. |
| We Welcome |
|---|
| Birds, Dogs, Others (subject to review). |
New Road
Hellingly
Hailsham
East Sussex
BN27 4EW
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
| Inspection Reports | |
| Last inspected | 26th January 2023 |
| Last rated | 15th February 2023 |
| Current Report |
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| Historic Reports |
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| Registration Date | 1st August 2018 |
| Service Provider | Hailsham House and Operations Limited, DL3 6AH |
Hailsham House Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site. |
| Places of Worship |
|---|
| Methodist Church. |
| Nearby Services |
|---|
| Bank, Chemist, Church, Garden Centre, Hospital, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about Hailsham House
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