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Borers Arms Road
Copthorne
Crawley
West Sussex
RH10 3LQ

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Profile Strength
Excellent 91%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,449.00
Regulator's Rating Requires Improvement
Meet The Manager

Anna Allen is Home Manager at Francis Court.

In this job you need to be a good listener, approachable and with a calm head. It helps that I’ve also worked as a Home Manager for another big care provider. And prior to that I commissioned a new care home in Chelmsford.

I wanted to join Care UK because I’ve always been aware of its great reputation as a progressive organisation that puts residents and colleagues first.

In my spare time I love to travel with my family. I like to go walking – it helps me to unwind – and I enjoy playing badminton and watching a good film.

Anna Allen

Francis Court care home in Copthorne, West Sussex is all about personalised care and enjoying fulfilling experiences in lovely surroundings.

The skilled and dedicated team at our friendly care home in Copthorne, delivers a wide range of care services for up to 56 older people. As well as providing short term respite care, we deliver permanent residential care, nursing care and specialist dementia care for older people living with Alzheimer’s and other forms of cognitive ability loss. We also offer professional, compassionate end of life care, allowing you to focus on what’s important during this emotional time.

All around Francis Court are lounges and spaces for relaxing, taking part in activities or catching up with friends. Living at our care home in the village of Copthorne, your loved one chooses how to spend their day - helping around the home, tending to our beautiful gardens or joining in the different activities.


Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Reablement, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Diabetes.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
55

Contract
care-uk-contract-document (33).pdf
Our Building and Facilities

All around Francis Court are lounges and spaces for relaxing, taking part in activities or catching up with friends. Living at our care home in the village of Copthorne, your loved one chooses how to spend their day - helping around the home, tending to our beautiful gardens or joining in the different activities.


How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Hairdressers, Lift, Minibus, Optician.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

Brochures
Francis Court - brochure.pdf

Our Photos

Description

Our bedrooms are beautifully decorated with en-suite facilities. Residents are encouraged to bring along some home comforts for the personal and familiar touch.


About Our Rooms
Number Of Rooms 87
Number Of Ensuite Rooms 87

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Telephone Point.

Our Photos
Description

The dedicated and experienced team at Francis Court will provide your loved one with care that is completely tailored to their individual needs and wishes.

Every day our colleagues live our values of passionate, caring and teamwork to empower residents to enjoy fulfilling lives.


Our Team
Anna Allen
Anna Allen
Home Manager

In this job you need to be a good listener, approachable and with a calm head. It helps that I’ve also worked as a Home Manager for another big care provider. And prior to that I commissioned a new care home in Chelmsford.

I wanted to join Care UK because I’ve always been aware of its great reputation as a progressive organisation that puts residents and colleagues first.

In my spare time I love to travel with my family. I like to go walking – it helps me to unwind – and I enjoy playing badminton and watching a good film.

Gary Nash
Gary Nash
Deputy Manager

I joined Care UK in 2018 because I was keen to develop my skills in a forward-thinking organisation that’s committed to delivering superb care, and which supports its colleagues to progress.

What makes this job for me is spending time with residents and seeing them happy and enjoying life. When residents are enjoying the activities there’s a real buzz about the place.

I’m extremely proud to be Deputy Manager at Francis Court and to be working with the great home team here. I’m looking forward to working with the team as we come out of the pandemic and look ahead to brighter times and new possibilities, and working hard to gain an ‘outstanding’ rating from the CQC!

Beverly Jordan
Beverly Jordan
Customer Relations Manager

I joined Skylark House because it felt like it was time to come and work in a care home! I then since have also taken on Francis Court and am really enjoying it. My role involves welcoming potential new residents and their families into the home and showing them the difference we can make to their lives.I love the variety of this job: going from doing a show-round to organising the paperwork for a new resident’s admission, and then having a chat and a giggle with some of the residents. How many jobs enable you to do that?!One of the best things about my job is seeing a new resident settling in and enjoying life. Particularly if they’ve had a stay in hospital, being in lovely, calm surroundings and enjoying personalised care, activities and tasty food makes all the difference to them.

Joanne Morris
Joanne Morris
Lifestyle Coordinator

When an opportunity came up in the lifestyle team in 2021 I was keen to experience a role with an activities focus, so I went for it.

What keeps me on my toes in this role is always finding activities that people will enjoy and that are a bit different. Variety is the spice of life, and while residents have their favourite activities which we do regularly, it’s always good to try something new.

I love it when residents tell me they enjoyed an activity, and they thank me. It’s also amazing when you have a breakthrough with a resident. One time a lady who was quite advanced in her dementia started to sing along with me to some music, which made my week!

Andy Marshall
Andy Marshall
Head Chef

However, the chance to work for Care UK was too good to pass up because the organisation is known for the way it puts residents and colleagues first.

I feel that it’s a privilege to work at Francis Court. This is our residents’ home, so I take pride in being as flexible as possible about the food we produce. It’s always a challenge to create a menu that caters to everyone’s tastes, so taking an individual approach, and making every meal a bit different, is the key.

Jo York
Jo York
Head Receptionist

But, one day, back in 2013, I came along to donate some jigsaws, and I left with a job offer! I haven’t looked back, and I look forward to each day at Francis Court. No two days are the same, which is why I enjoy what I do.

I think it’s important to be a good listener in this role, and to have empathy with the people who you interact with. A smile goes a long way too. I love to sing and the team here has given me the confidence to entertain the residents by singing to them. Music and singing are my passions, but I also love gardening, walking, cooking and socialising with family and friends.

Chris Smith
Chris Smith
Maintenance

I generally start early so I can get a lot done before I’m in the residents’ way! I really enjoy helping residents to make their rooms homely by putting up pictures and doing whatever they ask so that their rooms look nice. I even love doing DIY jobs at home – I get bored if I’m sitting down for very long!

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,449.00
Nursing Fees From / Price Per Week £1,640.00
Residential Dementia Fees From / Price Per Week £1,504.00
Nursing Dementia Fees From / Price Per Week £1,695.00

Funding Types
Local Authority West Sussex
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon Sample-menu-1-core.pdf Pink tick icon Sample-menu-1-prem.pdf Pink tick icon Sample-menu-2-core.pdf Pink tick icon Sample-menu-2-prem.pdf Pink tick icon Sample-menu-3-core.pdf Pink tick icon Sample-menu-3-prem.pdf
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.

Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon We have food theme days/nights.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.

Activities Are So Important

We put each resident and their family at the heart of their care. From the first time we meet you and your loved one, we start getting to know you. We take pride in understanding everything we can about your loved one’s needs, life experiences, likes and dislikes so that we can ensure that their care, experiences, and even the food they eat, meets their needs, tastes and preferences.

This is your loved one’s home, and we want them to do whatever they would have done in their own home. We will support them to stay in touch with friends and learn a new hobby. They’re also welcome to help around the home, maintaining folding laundry, laying the table for lunch, or watering the plants.
Whether it is quizzes, baking, gardening or arts and crafts, we ensure that there’s always something for your loved one to enjoy. We also spend time one-to-one with residents who prefer a more personal approach to their hobbies and interests.

When it comes to activities the sky is the limit! Our home has a different and ever-changing programme of activities including pub quizzes, afternoon teas, wine and cheese evenings, themed days, fundraising and even intergenerational activities!


Our Photos

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

Borers Arms Road
Copthorne
Crawley
West Sussex
RH10 3LQ

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 17th December 2019
Last rated 12th February 2020
Reports

12th February 2020

27th June 2019

9th December 2016

15th April 2015

2nd September 2014

30th April 2014

15th February 2014

4th January 2014

3rd January 2014

22nd October 2013

28th June 2013

Registration Date 14th June 2012
Service Provider Care UK Community Partnerships Ltd, CO4 9QB
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Church, Garden Centre, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops.

Frequently asked questions about Francis Court

Francis Court was given an overall rating of "Requires Improvement" by the CQC in February 2020.
Francis Court provides Nursing, Dementia, Respite and Residential care.
Francis Court has 87 rooms.
Prices for Francis Court start from £1,449.00 per week.
Francis Court is owned by Care UK.
Yes. Francis Court does offer Residential care.
Yes. Francis Court does offer Respite care.
Yes. Francis Court does provide care for people with Dementia.
Francis Court comes under West Sussex.
Francis Court does not accept Local Authority clients.
Francis Court accepts NHS Continuing Healthcare clients.
Anna Allen is the manager of Francis Court.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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