Can't assist a potential resident? Ask Autumna

When you’re at maximum capacity or unable to facilitate the care of someone because of their specific needs, it can be disheartening. Turning vulnerable people away feels unhelpful but there is a way that you can assist them with their search for care.

Refer the person in need to Autumna

Autumna is the only website and advice line that specialises in helping self-funded families find elder care.

The Autumna Referral Service has been built to ensure that everyone has access to the care and support services they so desperately need. 

Our team has the time needed to listen and then identify the most suitable care providers, in the right area for the person searching for care.

We tell clients about the care providers that go the extra mile

When you refer someone to Autumna, we’ll let them know that you’ve gone above and beyond to help them with their search for care. Pointing someone in need to our services maintains your reputation as a care provider because it’s another example of your willingness to help.

Here’s how the Autumna referral process works

When you’re unable to help a potential resident you refer them to Autumna for free, independent advice. They’ll be appointed an expert who can help find them the specific type of care they need, in their area, within their budget.

Either:

1. Ask their permission and if they’re happy, email [email protected] with their email and telephone number.
2. Give the person searching for care Autumna's contact details to get in touch directly. Our number is 01892 335 330 and our email is as above.

Update your profile so potential residents know if you’re a match

Finding and arranging the right type of care can be confusing and when the care is required urgently, it’s important that it can be found quickly. When you switch to an Autumna premium profile, you’re making it easier for people searching for care services to find what they need.

They’ll be able to see your availability, your team and importantly, the services and specialities that you provide.

Upgrade to a premium profile

Autumna rates your service by how open its ‘virtual’ windows and doors are. The more transparency through information, the better you’ll rank in our search portal.

A premium profile allows you to upload videos, virtual tours and add up to 300 searchable fields.

You can also include useful information such as:

• Staff profiles
• Multiple images
• Whether your home has a S.A.F.E accreditation
• Whether virtual visits are possible and bookable through your website
• Links to your social media

We’ll even build your premium profile for you, although we’ve purposely made it easy for premium members to edit and upload new information as and when they need to.

Contact Debbie Harris to upgrade your Autumna profile

Email: [email protected] or call 01892 335 330 to talk about upgrading your profile to a premium listing and integrating Live Ratings.