The Hollies Residential Home
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86-90 Darnley Road
Gravesend
DA11 0SE
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From |
£1,200.00
|
| Regulator's Rating | Requires Improvement |
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Meet The Manager
Howell Lasco is Registered Manager at The Hollies Residential Home.
Howell is our Registered Manager and brings a wealth of knowledge and experience in health and social care.
Originally trained as a Physiotherapist, Howell has many years of experience managing care services and is passionate about delivering high-quality, person-centred care. He leads by example and is a visible, hands-on manager who works closely alongside the team, supporting both residents and staff every day.
Howell is always available to answer questions, provide reassurance and ensure that residents receive the compassionate care they deserve.
Welcome to The Hollies
At The Hollies, we provide compassionate emergency support and skilled care within comfortable, welcoming and homely surroundings. We understand that moving into a care home can be a significant and emotional transition, which is why we strive to create an environment where every resident feels safe, valued, respected and, most importantly, at home.
We have created a happy, lively and inclusive family atmosphere for older people who are no longer able to live independently in their own homes. Our approach is centred around the individual, recognising that every resident has their own personality, preferences, life experiences, routines and needs. We believe that good care is not simply about meeting physical needs; it is about supporting the whole person and helping them to maintain a sense of purpose, belonging and quality of life.
The Hollies
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Daily Respite Care, Emergency Care, End of Life, Independent Living, Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository. |
| Nursing Specialisms | Aids, Cancer, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Liver Disease, Lung Disease, Muscular Dystrophy (MD), Pain Management, Parkinson's Disease, Stroke, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Our staff are all trained to a high level of infection control. We have three infection control leads within the home and complete regular audits including hand hygiene for the staff. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Shielding | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| View the provider’s latest Inspection Reports. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. |
Social media provides an up to date window on the activities within a provider's setting.
We are on Facebook| Minimum Age |
|---|
| 50 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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We bought The Hollies in 1989 and converted it from an eight bedded home to 18 beds. |
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
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| Coffee Shop / Café, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Coffee Shop, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Greenhouse, Private Garden(s), Scenic Views, Seating, Secure Garden, Sensory Garden, Vegetable Plot, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
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| Individual Heating Controls, Reduce Plastic Use. |
| Our Photos |
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| Description |
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Our home offers 39 comfortable private bedrooms, the majority of which benefit from either an en-suite bathroom or access to a private bathroom located nearby. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 39 |
| Type Of Room |
|---|
| Double Room, Separate Sitting Room, Single Room. |
| Room Features |
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| Balcony, Direct Garden Access, Furnished, Garden View, Step Free Access, Unfurnished. |
| Room Facilities |
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| Internet Access, Private Patio, Secure Access, Telephone Point, Wifi. |
| Our Photos |
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Introductory Offer of 10% off first invoice runs up until 30th November 2026. T&C's apply.
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,200.00 |
| Residential Dementia Fees From / Price Per Week | £1,300.00 |
| Respite Fees From / Price Per Week | £1,200.00 |
| Funding Types | |
|---|---|
| Local Authority | Kent |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. Find out more about Choice Dining.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Bistro
Café
Lounge/Diner
Restaurant
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| Dining Styles |
A la Carte
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner
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| Specialities |
Fresh home cooked meals
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
A la Carte
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff also dine themselves with the residents they support.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Staff are hospitality trained to present / serve meals.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
We use organically grown food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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At The Hollies, we are proud to offer a varied and engaging programme of activities five days a week, designed to promote wellbeing, independence and enjoyment for all our residents. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
|---|
| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Is your boiler less than 15 years old? | Yes |
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Do you have an electric vehicle charging point? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
In-home and community projects that protect the environment
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Do you compost? | Yes |
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| Our Pets |
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Although we do not allow pets to live within The Hollies, we have no residents with allergies and welcome animal visitors as long as there is no safety risk If you have any concerns or questions about bringing in a friendly pet visitor please give us a call to discuss |
| Can You Bring Your Pet |
|---|
| No |
| How We Help With Your Pet |
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| Feeding, Sanitation, Walking. |
| We Welcome |
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| Birds, Cats, Dogs, Horses, Others (subject to review), Rabbits, Reptiles. |
86-90 Darnley Road
Gravesend
DA11 0SE
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 14th February 2023 |
| Last rated | 18th April 2023 |
| Current Report |
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| Historic Reports |
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| Registration Date | 2nd November 2020 |
The Hollies Residential Home Care Home - Care Quality Commission (cqc.org.uk)
| Transport |
|---|
| Bus Stop nearby, Car Park, Car Park on-site, Ferry, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church, Buddhist Temple, Catholic Church, Gurdwara Temple, Methodist Church, Mosque, Synagogue. |
| Nearby Services |
|---|
| Bank, Chemist, Church, Garden Centre, Golf Club, Hospital, Library, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about The Hollies Residential Home
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