Home Instead Medway

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Profile Strength
Excellent 100%
Care Type Home Care
Care Category Dementia | Respite | Personal
Availability Yes
Hourly Prices From £28.00
Regulator's Rating Not Yet Rated
Meet The Manager

Amanda is Registered Care Manager at Home Instead Medway.

Over the last 30 years, I have had the first-hand experience of the rewards of supporting clients and their families, the satisfaction of getting people home from the hospital to live safely in their own homes to offering companionship support, and breaking down barriers to enable people to live safely in their own homes, the way they want to, and not the way society think they should live.

 Home Instead Medway's vision, mission, and values resonated with my own values as I am passionate about providing high-quality compassionate care to clients and strongly believe in the training and development of our CAREGivers, two things that set Home Instead apart.


We provide Home Care, Companionship Care, Live-in Care, Dementia Care and other help around the home in Medway, Rochester, Chatham, Gillingham, Gravesham and surrounding areas to support individuals to live a happy life in the comfort of their home.

Here at Home Instead Medway, we understand that it can be challenging to balance the demands of everyday life while looking after your ageing family and friends, yet more of us are trying to do just that.

We have a team of wonderful local CAREGivers who are able to support your loved one with day-to-day life while remaining at home in familiar surroundings.

Home Instead provide professional companion care, helping older people across the UK to continue to live a fulfilling life, in their own home.

What is Companionship care? 

Many people we support simply want company and conversation, whether they live alone and cannot see their family and friends as often as they would like, or if they are recently bereaved and are finding it hard to adjust. Loneliness can have serious effects on a person’s health and Home Instead aims to prevent loneliness through companionship care.

The company of our CAREGivers

From giving you a hand with the weekly shop, accompanying you to your doctor’s appointment or to your favourite social group or event, companionship is simply being there for you or your loved one. If you need someone to make sure you’re eating healthily or just fancy popping out for lunch? No problem, our CAREGivers are there for you.

Live well with Home Instead

We believe that age isn’t a barrier to adventure. We’ve also had a huge amount of success in helping older people start something new. Many of our clients have taken up new hobbies such as learning to dance, play instruments, knit and cook specialist dishes. If there’s something new you’d like to start, or an old passion you’d like to revisit, we can match you to the right person to help you achieve this. 

Whatever it is that you enjoy doing, we’ll find the right CAREGiver to support you and become your chosen companion.

Find the perfect companion 

Home care with us could mean a fresh start, opening new doors to exciting new possibilities and friendships. We want you to live well, your way and our CAREGivers will help you do that. 

If you're interested in companionship care for you or a loved one, fill in the form below to leave us your details, and we'll be back in touch.

Living well often starts with looking after the home and studies show that having a clean and tidy house can have positive effects on health and wellbeing.

Home help for older people living in their own home

Our home help services for older people include help taking out the bins, dusting, hoovering, decluttering, feeding the cat and even washing and ironing. It covers all aspects of housekeeping to help you to live well in your home environment so that it remains clean, tidy and safe. 

Because our CAREGivers are matched to you, they will take time to get to know how you like to keep your house and make it a happy place for you to live. 

This will free up valuable time and energy, so you can focus on doing the things you want to do and enjoy.

To us, it’s personal. Whether it is helping you with personal hygiene, or keeping well and keeping active, all are important to your wellbeing, and we have every element of living a fulfilled life covered.

The benefits of Personal Care

Having support with personal care, whether it’s help with dressing, bathing, or assistance with meals and medication, can make a big difference to your quality of life. We understand that personal care can be sensitive to each individual. That’s why our professional CAREGivers are discreet and take time to build a close rapport with our clients to make sure it is a more individual and personal experience. 

Different people have different needs and we adapt our personal care services to suit your specific requirements. Our CAREGivers are trained to provide care with dignity and respect. 

Our care and support also takes into account other things such as health conditions or the frailties associated with ageing and we can offer care at home services tailored for those living with life changing or long-term illnesses such as dementia, Parkinson’s and other conditions. 

As with everything else we offer, our personal care services are tailored to you and your wishes.

Dementia affects more than 850,000 people in the UK and the figure is growing at an unprecedented rate. By 2051, over 2 million people will have been diagnosed with a type of dementia. These are not just statistics; they represent the millions of families with loved ones who require special care and support to live a fulfilled life with dementia.

You might be wondering how to respond to behaviours and situations caused by dementia or how to care for your loved one with dementia in a dignified way.

Through our years of providing home care to many elderly people with dementia, we have a lot of answers to these questions. We are here to help.

Establishing Dementia home care

With or without a diagnosis, people often need support and assistance to help them retain as much independence and live as fulfilled lives as possible. An early recognition and acknowledgement of support can help families establish care as part of the daily routine, helping those with memory loss to remain independent. We have developed a unique training programme for our CAREGivers which is accredited by City & Guilds and specialised for the home environment. Developed by leading experts in ageing and dementia from around the world, it helps our CAREGivers to provide the best quality care possible using different strategies to support the person living with dementia.

Caring for people with dementia at home

  • Our relationship-centred approach enables our CAREGivers to provide personalised care that:
  • Helps your loved one remain safe at home
  • Builds confidence and encourages engagement
  • Can provide nutritious meals and mealtime activities to encourage healthy eating
  • Creates opportunities for social interaction
  • Provides stimulating activities
  • Builds self-esteem and enhances physical strength
  • Helps to understand different behaviours and needs
  • Supports the family to help you take a break from some caring responsibilities.
  • You can rest assured that you will have the right team in place to look after your loved one with dementia.

What is live-in care?

With Home Instead live-in care, a CAREGiver is chosen to be a companion to your loved one to live in their home and support with daily activities. It’s all down to you and your loved one to decide how many hours of care you require each day. A live-in CAREGiver is available not only as a companion, but as a source of comfort and care, day and night. You can be confident that help is at hand for your loved one, in the event that any unforeseen circumstances occur.

For people who need round-the-clock care and want to remain in their own home, we can usually arrange a team of CAREGivers to ensure that your relative is receiving attentive care 24 hours a day.

Why choose live-in care?

A CAREGiver will be matched to your loved one, based on their shared interests and personalities. We only employ kind, caring people with a huge heart and this means a strong bond of trust is formed. The client’s needs always come first.

You and your loved one will decide the CAREGiver’s usual hours of work which will be when you believe you will need the most assistance.  When not working their agreed hours, your CAREGiver will be able to rest, sleep, and enjoy usual activities of living at home.

Get back to spending quality time with loved ones

Being with your loved ones should be quality time. That’s why it’s okay to accept that families often need help to carry some of the responsibility of ensuring your loved one stays safe and well. In fact, introducing care early in the ageing process can prevent the speed of health deterioration.

It’s an ideal scenario: your loved one can stay in the home, where they would prefer to be and where memories are cherished, while family are reassured that someone is always there to help.

What do live-in CAREGivers do?

They will be your companion and reside in your home, helping you to carry out those tasks you need them to. More importantly they will become a familiar face and a source of company whether it’s cooking a memorable meal, watching a favourite TV programme or reminiscing about the ‘good old days’.

Why choose Home Instead? Our local caring team sits at the heart of your community – we’re here to offer you all the support you need.  Our live-in CAREGivers are hand-picked for you and really are the next best thing to family, developing fantastic relationships with clients. They have at least 1+ years of experience and are trained in all aspects of care delivery, including specialist support.  Feel free to tell us what’s really important to you, and we’ll go above and beyond to find a CAREGiver that ticks all the boxes to meet your exact needs.

Considering Live-in Care?

There are common situations, conditions and events where live-in care offers the solution to challenges you might face moving forward:

Long-term conditions: Diseases like Parkinson’s require close and careful monitoring. Our CAREGivers are trained to observe any changes to a client’s health, wellbeing and behaviour, ready to take action if there is ever a cause for concern.

Dementia care: Living at home means staying in familiar surroundings and maintaining those daily routines that might not be possible in residential care. Home care suits somebody living with a dementia, where continuity of life in the home they have grown to love is proven to be beneficial.

Losing a spouse: When a spouse dies, it takes some time to adjust, not just emotionally but practically too. A CAREGiver can be a much needed companion and fulfil the support role that was recently lost.

Frailty: Getting older for many means not being able to do the simplest of things, even lifting the kettle to make a cup of tea. Live-in care can support someone who is becoming frail to maintain their independence and quality of life.

Unexpected illness and events: Whether it’s a fall or a sudden illness, your loved one could be susceptible to events that may quickly have a need for care. Professional help will relieve the pressure from you and your family.

Client Care Brochure_Home Instead Medway.pdf

Meet Jeff
Live-In Care E-Brochure
Home Instead Homecare E-Brochure
Meet Lisa
Care Options We Can Provide
Care Given Companionship, Complex Care, Convalescence, Daily Respite Care, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Housekeeping Cleaning, Laundry, Meal Preparation, Medical Appointments, Prescription Collection, Shopping, Tidying, Transportation.
Nursing Specialisms Parkinson's Disease.
Medication By Mouth, Change Catheter.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Vascular Dementia.
Care Visits 1 Hour, 2 Hours, 3 Hours, 4 Hours, 6 Hours, Days, Full Day, Full Day & Night, Hours, Night Service (awake / waking), Sitting-in Service, Sleep-in Service, Weeks.
Transport Carer provides own vehicle.
Technology Family Apps, GPS Tracking, Home Automation, Home Safety Monitoring, Key Safes, Personal Alarm.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe
  • We are encouraging all our CAREGivers to take the vaccine and we are pleased to say all our current CAREGiver have either had the 1st dose or both
  • All our CAREGivers are testing at least weekly
  • All our CAREGivers are using appropriate PPE and maintaining a 2-metre distance when appropriate to us and if not possible ensuring they using appropriate PPE.
  • All our CAREGivers have stock of the right PPE
  • All clients and CAREGiver have in place a COVID-19 risk assessment which is reviewed regularly.
  • We adhere to all government guidelines 
Infection Control Initiatives in place
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook


Our CAREGivers are put through a course of industry-leading training sessions to receive accredited certifications upon completion along with thorough background checks before anyone beginning their career with Home Instead.

Before a CAREGiver meets with one of our clients, we go through an in-depth process to ensure that the requirements and personality of your loved one get perfectly matched with the right CAREGiver.

We will ensure that everyone feels comfortable and happy every step of the way so that we can provide the most personal home care possible.

Our Carers Are
Criminal Background Checked True
Fully Insured True

Our Team
Registered Care Manager

Over the last 30 years, I have had the first-hand experience of the rewards of supporting clients and their families, the satisfaction of getting people home from the hospital to live safely in their own homes to offering companionship support, and breaking down barriers to enable people to live safely in their own homes, the way they want to, and not the way society think they should live.

 Home Instead Medway's vision, mission, and values resonated with my own values as I am passionate about providing high-quality compassionate care to clients and strongly believe in the training and development of our CAREGivers, two things that set Home Instead apart.


My name is Emma. I have worked in the NHS for over 14 years and a legal assistant. I have always wanted to help and support people in need. Home Instead Medway offered me that opportunity and i am looking forward to helping as much people and developing my career in care.


My name is Hayley. I have worked in the ambulance service for over 24 years. I enjoyed supporting and caring for people during the course of my work. Caring is very important to me and I want to continue to make a difference in the lives of vulnerable people

Judith & Esther
Judith & Esther

My name is Julie and I have worked as a gymnastic coach for many years. I have also been volunteering for over a year and during the pandemic helping older people with shopping, reducing isolation by being a companion, and also accompanying them out to events. I enjoy working in care and I have also supported my nan in living well at home.


My name is Michael. Prior to joining Home Instead Medway, I worked with special needs children in a school for over 5 years. I enjoyed helping the vulnerable and wanted to gain some experience in other areas of care. I enjoying making a difference in people's lives.

Our CAREGivers
Our CAREGivers

Our CAREGivers - the 'Heartbeat' of our service!

Our amazing CAREGivers are specially selected on the basis of their personalities. Compassion, kindness, empathy, reliability, and a genuine interest in helping others are all key attributes of what we look for in a CAREGiver.

After successfully completing an initial three days 'Learning and Development Assessment Program' with us, to ensure that they have the skills they need, they are matched with each of our clients. This matching process is based on interests, personality, and background to ensure that quality relationships can be built with our clients.

Our CAREGivers receive ongoing specialist training, mentoring, and support to ensure that they always deliver the very best care.

They don’t wear uniforms – just a Home Instead ID badge – and a lovely smile!


My name is Sylvia and I am a mum of 2. I have worked in care for many years including as a personal assistant and live-in care. I enjoy helping people and supporting them to achieve their goals and ambition. the values of Home Instead really resonated with me and their vision of changing the face of aging.


My name is Tara. I am a mum and have worked in the ambulance service for many years. I wanted to gain hands-on experience in care to enable be continue to change lives. I enjoy working with people and helping in anyway I can.


I have worked in the NHS for over 15 years prior to joining Home Instead Medway. I started my career as a Mental Health Nurse delivering person-centered, recovery-focused, holistic, and compassionate care directly to patients in the frontline. Prior to qualifying as a Nurse, I worked as a support worker (CareGiver) for over 3 years with older adults in both residential and domiciliary care settings.

I worked across different hospital settings initially as a Nurse before moving into team leadership and ward management. My focus as a manager was always to develop a culture that puts the patients at the heart of everything we do and I created an environment and culture where staff can thrive and deliver the best care possible. I am passionate about the delivery of high-quality care to clients and their families and I have a good track record of leading, managing, and developing high-performing caring and compassionate teams. 

Fees For Individuals Fee
Hourly Daytime Rate £28.00
Hourly Night-time Rate £31.00
Full Day Rate / Price Per Day £280.00
Hourly Rate - Bank Holiday £56.00
Full Day Rate - Bank Holiday £560.00
Hourly Rate - Christmas Day £56.00
Full Day Rate - Christmas Day £560.00
Full Night Rate - Sleeping £249.00
Full Night Rate - Awake £310.00
Daytime Call Out Rate £34.00
Night-time Call Out Rate £36.00
Fees For Couples Fee
Hourly Daytime Rate £42.00
Hourly Night-time Rate £52.50
Hourly Bank Holiday Rate £72.80
Full Day Rate / Price Per Day £380.00
Full Day Rate - Bank Holiday £590.00
Hourly Rate - Christmas Day £65.00
Full Day Rate - Christmas Day £610.00
Full Night Rate - Sleeping £289.00
Daytime Call Out Rate £39.00
Night-time Call Out Rate £45.00

Funding Types
Local Authority Medway
Region South East
We Accept Self-Funding Clients Yes
Local Authority Funded Clients Yes

The Importance Of Meal Times

A balanced, nutritious diet is essential to maintaining health and wellbeing, our carers can prepare all types of meals for our clients, taking likes and dislikes into consideration.

We Can Prepare
All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks.

Dietary Options
Diabetic, Pureed, Vegetarian.

Our Photos

Activities Are So Important

As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities, at home and in the community.

Our Photos

Staff Specialities
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Word Games.

Our Pets

Your pets are as important to us as they are to you.

Can You Bring Your Pet

How We Help With Your Pet

Regulator: CQC

Not yet rated.

Our Awards
Top 20 Homecare Group Top 20 Homecare Group

Currently, we provide support to communities in:

    (ME1, ME2, ME3, ME4, ME5, ME7, ME8, DA12)
  •   Rochester
    · Borstal
    · Burham
    · Wouldham
    · Strood
    · Halling
    · Cuxton
    · Frindsbury
    · Rural
    · Hoo Peninsula
    · Higham
    · Walderslade
    · Blue Bell Hill
    · Lordswood
    · Luton
    · Gillingham
    · Brompton
    · Hempstead
    · Bredhurst
    · Gravesend(east)
    · Chalk
    · Shorne
    · Cobham

Our Registered Address is:

113 High Street

Frequently asked questions about Home Instead Medway

Home Instead Medway provides Dementia, Respite and Personal care.
Home Instead Medway comes under Medway.
Home Instead Medway accepts Local Authority clients.
Amanda is the manager of Home Instead Medway.

Profile Last Updated: 03 Dec 2021 | Report this Profile

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