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Profile Strength |
Excellent 97%
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|---|---|
| Care Type | Home Care |
| Care Category | Personal | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Not Yet Rated |
Meet The Manager
Ritu Haer is Registered Manager at SureCare North Herts & Stevenage.
SureCare North Herts & Stevenage is a family-run care company led by husband-and-wife team, Ran and Ritu Haer.
Ran and Ritu are passionate about personalised care and believe every individual should be able to choose, control and make decisions about how they want their care and support to be provided. They will work in partnership with their clients, families, and friends to provide an “outcomes focused” service that puts the individual at the centre of everything they do.
Ran and Ritu have a strong business background which has given them the necessary skills to develop and adapt to the ever-changing needs of a care company. Their main areas of focus will be to ensure the day-to-day operations run as smoothly and efficiently as possible, recruiting staff of the right calibre and training staff to the highest standard.
Greetings,
I am delighted to extend a warm welcome to you on behalf of the entire SureCare family. I'm Ritu and I have the privilege of leading our dedicated team in providing you with exceptional care and support throughout your SureCare Life's Journey.
Embarking on a Caring Journey
At SureCare, we understand that life's journey can be full of twists, turns, and unique challenges. That's why we are here – to accompany you every step of the way. Whether you're seeking care for yourself or a loved one, I want you to know that you are not alone in this journey.
Multiple Years of Experience
With multiple years of experience in the care industry, I bring a wealth of knowledge and a deep-rooted passion for making a positive impact in the lives of our clients. I've had the privilege of witnessing countless inspiring stories and have had the honour of supporting individuals and families just like yours.
Our Commitment to You
At SureCare, we are guided by a set of core values that include compassion, dignity, community, and excellence. These values are the foundation of the exceptional care and support we provide.
Compassion: We approach every individual with empathy and kindness, understanding that your journey is unique, and your needs are paramount.
Dignity: We respect your autonomy and ensure your choices are honoured and your well-being is prioritised.
Community: We are deeply committed to our local community, fostering a sense of belonging and support among our clients and their families.
Excellence: We continuously strive for improvement and innovation to provide the best possible care.
Our Caring and Dedicated Staff
Our dedicated team of staff shares the same passion and commitment as I do. They are caring, skilled, compassionate, and driven by the same company ethos. Each member of our team is handpicked, trained, and motivated to provide you with the highest level of care and support. Their happiness and dedication are a testament to our unwavering commitment to your well-being.
Your SureCare Life's Journey Begins Here
I want to assure you that SureCare is more than just a care provider. We are your trusted partner in enhancing the quality of life for you and your loved ones. Our mission is to be a beacon of light and support in your life's journey, providing care that not only meets your expectations but also surpasses them.
Thank you for considering SureCare as your care provider. We look forward to the privilege of serving you and being a guiding presence in your SureCare Life's Journey.
Warm regards,
Ritu Haer
Registered Manager, SureCare
| Brochures |
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| SureCare North Herts & Stevenage.pdf |
| Care Options | We Can Provide |
|---|---|
| Care Given | Companionship, Complex Care, Daily Respite Care, Emergency Care, End of Life, High Dependency, Palliative, Personal care, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Housekeeping | Cleaning, Gardening, Household Admin, Laundry, Meal Preparation, Medical Appointments, Prescription Collection, Shopping, Tidying. |
| Nursing Specialisms | Cancer, Diabetes, Liver Disease, Lung Disease, Motor Neurone Disease (MND), Pain Management, Parkinson's Disease, Stroke. |
| Medication | By Mouth, Change Catheter. |
| Type Of Dementia | Mild Dementia, Moderate Dementia, Severe Dementia (EMI). |
| Dementia Behaviour | Agitation / Restlessness, Challenging Behaviour, Wandering . |
| Dementia Specialisms | Alzheimer's. |
| Care Visits | 1 Hour, 2 Hours, 3 Hours, 30 Mins, Days, Full Day, Full Day & Night. |
| Transport | Will accompany on Public Transport. |
| Technology | Automatic Medication Reminders, Family Apps, GPS Tracking. |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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The wellbeing of our clients and staff is our absolute priority. You can be assured that health and safety of all, including implementing/adhering fully to our infection control policies and procedures is paramount. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| To view the provider’s latest Inspection Reports, Click here. | ||
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Funding Types | |
|---|---|
| Region | East |
| We Accept Self-Funding Clients | Yes |
| Local Authority Funded Clients | Yes |
| The Importance Of Meal Times |
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We strongly support the provision of a healthy, nutritious and balanced diet for those in care. We take pride in providing tasty, tempting meals, as we believe mealtimes should be an enjoyable occasion, and we strive to make this happen. |
| We Can Prepare |
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| Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals. |
| Dietary Options |
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| Gluten-free, Halal, Kosher, Pureed, Vegan, Vegetarian. |
| Our Photos |
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| Activities Are So Important |
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As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities. |
| Our Photos |
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| Staff Specialities |
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| 1 to 1 Activities, Board Games, Card Games, Quiz Games, Reminiscence, Word Games. |
Regulator: CQC
Not yet rated.
We provide high-quality home care in Stevenage, Hitchin, Letchworth, Baldock, Royston, Biggleswade, Buntingford and the surrounding areas.
Our Registered Address is:
Business & Technology Centre
Bessemer Drive
Stevenage
Hertfordshire
SG1 2DX
Frequently asked questions about SureCare North Herts & Stevenage
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