Signature at Coombe Hill Manor

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190-196 Coombe Lane West
Kingston Upon Thames


Profile Strength
Very Good 88%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Call for details
Weekly Prices From £1,570.00
Regulator's Rating Outstanding
Meet The Manager

Sonya Fenwick is General Manager at Signature at Coombe Hill Manor.

Growing up in a family of 3 nurses it was only natural for me to follow in my family’s footsteps. I qualified in South Africa as a nurse had done the 4 years integrated Nursing Course at Tygerberg Hospital in Cape Town. In the end, I felt like a jack of all trades being qualified in General, Midwifery, Psychiatry and Community Healthcare. 

I joined Signature and Coombe Hill Manor on the 14th of April 2015 as Care Services Manager, I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.
I was appointed to the role of General Manager in June 2016, and with a great team, we are here for the residents, providing peace of mind to families. 

Sonya Fenwick

Signature at Coombe Hill Manor offers luxury assisted living and dementia support in a convenient location in Kingston-Upon-Thames.  Purpose-built to the highest standards, a range of apartments are available for long or short stays.  Residents enjoy a range of on-site facilities including a cinema, beauty salon, spa, cafe and landscaped gardens.

Dining is taken in our fine dining restaurant or informal bistro with a private dining room available for family occasions.  Our activities team arrange a daily calendar of activities, including entertainers, arts and crafts, cooking and trips out.

Signature at Coombe Hill Manor has an overall CQC rating of "Outstanding" and has been awarded Gold Standards Framework "Beacon Status" for exceptional End of Life (EOL) care

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Bed Bound, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound.
Medication By Mouth, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

Following the introduction of 15 minute COVID-19 antigen tests Coombe Hill Manor has two rooms on the ground floor specifically designated for friends & families who wish to visit their loved ones. 

In addition to this we also have two heated outdoor gazebos which are dressed and furnished accordingly.

Furthermore we have been able to facilitate a series of window visits in our communal lounges situated to the front of Coombe Hill Manor. 

Signature at Coombe Hill Manor safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

More details coming soon

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Minimum Age

Our Building and Facilities


With an artistic theme, ‘Café Renoir’ at Coombe Hill is a lovely area to socialise for our residents, friends and families. Offering a wide range of coffee and teas as well as a ‘rehydration station’ serving juices and water. A selection of mouth-watering cakes, biscuits and other treats are also available, all complimentary.


Coombe Hill Manor’s lounge areas offer a variety of options for our residents to relax and socialise. With immaculate design themes and luxury furnishings, our lounges are also great places for friends and families to spend time with their loved ones.


Coombe Hill Manor’s lobby features a grand oak staircase and offers a bright and welcoming space for visitors. Our receptionist is on hand to help with any questions or requests, and a comfortable lounge area is available as well as our ‘Café Renoir’ for meeting up and making arrangements.


Coombe Hill Manor has a fantastic garden which is widely used by the residents. It includes a potting shed, gazebo, pond and a lovely seating area. Many activities take place outdoors such as gentle exercise, gardening and flower arranging.


Coombe Hill Manor has a lovely on-site exclusive spa, complete with treatments such as body massage, and manicures. Let’s not forget the luxurious hair salon which is often used by the residents.

Activitity Room

The Activities Room is bright and full of colourful craft projects made by the activities team and residents. With a full working kitchen, large television and games system. We also use the area for crafts, cooking lessons and a range of group activities. It’s a hive of activity and is very much loved by the residents and staff.


The restaurant is extremely popular at Coombe Hill Manor as the residents love getting together to enjoy their meals. The interior is luxurious with its vibrant colours and striking features which overlooks our stunning garden.


The bistro is lavishly decorated with vibrant colours, retro images and furniture. It’s the perfect place for residents to have their meals in less formal surroundings.

Private Dining

The private dining room at Coombe Hill Manor is widely used by the residents, family and friends. Whether it’s a birthday celebration or other special occasions the chefs are always happy to cater for private events. Luxuriously decorated, it’s a highlight of our home.


The cinema boasts a full surround system and generously sized screen. Decorated in rich blue, it’s comfortable and snug when watching anything from feature films, classic movies and comedies, documentaries, art shows and talks. It’s a great way to get away from the world and immerse yourself in the silver screen.


The library is used daily by residents and has recently been completely reorganised by residents and their loved ones. We have a wide selection of biographies, novels and some large print books. We have many donations of books so we always have something new. We also have our twice-weekly bridge group in the library and an ongoing group jigsaw challenge.

Art Studio and Gallery

The art studio at Coombe Hill Manor is a fully functioning studio. The art group who meet every week are always delighted to be there and spend hours painting. We have many different mediums at our disposal and also use it for Dementia Friends sessions and talks that require a more relaxed atmosphere. As we are based on the arts here at Coombe, our art studio is also a delight. We always have a selection of residents' and staff work on show and often have displays by local artists.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Activities Room, Bistro, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Cinema, Hairdressers, Lift, Minibus.

Our Garden
Communal Garden, Pond or Lake, Seating.

Our Photos


Studio Apartments

Our studio apartments are open plan, featuring a bedroom area, living area and en-suite wetroom. Most of our studios offer a kitchenette and balcony or patio access is available in many cases. All studio apartments are light and airy and offer a private telephone line as well as mobility and safety features.

One-Bed Apartments

With a separate bedroom, our one-bedroom apartments offer a great deal of flexibility and are perfect for longer stays. In all of our apartments, a kitchenette is available in the living area and each one features an en-suite wetroom. Balcony or patio access is available in many apartments and all apartments offer a private telephone line as well as mobility and safety features.

One-Bed Deluxe Apartments

One-Bedroom deluxe apartments offer all of the features of our one-bedroom apartments, including a separate living room and bedroom, an en-suite wetroom and private telephone line. With a more spacious layout, deluxe apartments are perfect for couples or individuals who require more space for furniture and belongings.

About Our Rooms
Number Of Rooms 104
Number Of Ensuite Rooms 104

Type Of Room
Apartment, Double Room, Kitchenette, Separate Sitting Room, Single Room, Studio.

Room Features
Balcony, Furnished, Unfurnished.

Room Facilities
Balconet, Balcony, Telephone Point.

Our Photos

Person-centred care is at the heart of Signature’s ethos. Everyone has unique qualities and our dedicated staff ensure they provide care that is responsive to individual personal preferences, needs and values. There’s always a familiar face here to help at Signature, someone on whom residents can rely for support whenever required.

Carers at Signature know more than names and faces. They know people’s personalities, their priorities and their preferences. This allows them to provide for each resident’s needs while at all times respecting the privacy and dignity of the individual.

Dementia care can be a difficult and emotional decision for residents and their families. At Signature, we are committed to providing the unique and highly skilled care that those living with memory loss require, in order to maintain a fulfilling, safe and dignified lifestyle.

We offer dedicated dementia suites that have specialist features to support with the provision of exceptional care within a dignified and comforting environment for each resident. Using research from the University of Stirling, the UK’s leading dementia specialist researcher, Signature has designed its environments to be market-leading.

Respite care and convalescent care is short term care designed to help people recover from an operation or illness with the support of our superb care staff and facilities. Respite stays are a minimum of two weeks and can last up to a few months. Individual care plans are tailored to each resident’s requirements to help them recover as soon as possible.

Signature offers award-winning care in purpose-built, luxury surroundings, which provide the resident with the best chance of full recovery. Many of our respite residents enjoy their stay so much that they decide to remain with us after their recovery.

Our Team
Sonya Fenwick
Sonya Fenwick
General Manager

Growing up in a family of 3 nurses it was only natural for me to follow in my family’s footsteps. I qualified in South Africa as a nurse had done the 4 years integrated Nursing Course at Tygerberg Hospital in Cape Town. In the end, I felt like a jack of all trades being qualified in General, Midwifery, Psychiatry and Community Healthcare. 

I joined Signature and Coombe Hill Manor on the 14th of April 2015 as Care Services Manager, I am passionate about resident care and ensuring that high standards are reached and maintained. Every person living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Coombe Hill Manor.
I was appointed to the role of General Manager in June 2016, and with a great team, we are here for the residents, providing peace of mind to families. 

Bibi Pokeerbux
Bibi Pokeerbux
Care Services Manager

I am originally from Mauritius, where I worked as a general nurse for over 25 years in departments such as medical, general surgical, neurological as well as paediatric intensive care.

In 2005 I came to the UK and joined BUPA nursing homes as an RGN. In 2007 I was promoted to the role of Manager of 52-bed unit. During this time, amongst other training, I completed the ‘Supporting and Assessing Learning in Practice Settings’ and have been mentoring student nurses since 2010. I have also been awarded the certificate for Successful Supervisory Management Development and I was a Gold Standard Coordinator in my last role. I had the privilege to join the Coombe Hill Manor team since September 2016 in the role of Care Services Manager.

Justyna Johnson
Justyna Johnson
Dementia Care Manager

I am originally from Poland, and I have been in the health sector for over 10 years.
I have a passion for Dementia care and it is my belief that all people living with Dementia can lead a happy and fulfilled life in the right environment.
My role as Dementia Manager in Auguste is to support the care team in delivering exceptional and passionate person-centred care to our residents with a focus on suitably stimulating activities in a pleasant homely environment.
I believe that Dementia is seen not as an end to people’s lives but the start of a new journey to life.

Mark Luxford
Mark Luxford
Client Liaison Manager

Having worked in the care industry for the past couple of years, I joined Signature in 2020 as their objectives and values are very aligned with my own. I am proud to be representing the prestigious Signature brand who clearly have a fantastic reputation when it comes to consistently delivering high quality premium care. Working as a Client Liaison Manager allows me to not only utilise my relationship-building skills but also work very closely with families who need the required empathy and support when it comes to choosing a new home for their loved one. Showcasing Coombe Hill Manor and introducing families to our team of leading industry professionals is the best part of my job as we have so much to offer when it comes to creating a warm, fulfilling and caring environment. 

Jane Knight
Jane Knight
Client Liaison Manager

I have over 10 years’ experience in my role which is to help families searching for care solutions for their loved ones. It is a great pleasure to be able to help them during what is often an emotional and stressful time of their lives. I am privileged to say that this is the most rewarding and heartwarming position I have ever held. I have met some truly extraordinary people from all walks of life who have enriched my life in so many ways. No two days are ever the same as no two people are ever the same and this is at the heart of the care that Signature at Coombe Hill Manor provides for each and every individual. Being proud to be a part of the team here and alongside our residents and their families is just the best feeling and every day I feel fortunate to have been chosen to be here.

Lisa Maria Ortiz
Lisa Maria Ortiz
Activities Manager

I have been working as an Activities Manager for over 12 years and it never ceases to amaze me how much I am humbled each day. Working in activities produces some of the best memories for me. I have an award-winning activities team and I am blessed to have a dynamic and fun approach to life. This is welcomed by my inspirational residents!
Coombe Hill Manor is a place where you are encouraged to be yourself and to express yourself, whether it is dancing the Charleston, joining in with the Garden Club or just kick back and read a good book, if you want to do it, you can do it!
As a professional artist, I’m thrilled that we have such a fantastic Art Studio and Gallery. I have had the privilege of working with some amazing people here at Coombe Hill Manor. I am a diversity champion and believe everyone has a right to be fabulous! I understand that every individual is unique. My passion is that everyone is valued.

Jeanette James
Jeanette James
Restaurant Manager

I have been in hospitality for several years, originally involved in the planning and organisation of events. Also, I used to run my own beach resort in Sharm El Sheik, Egypt, for 8 years.
Signature was my ingress to the care industry, and I couldn’t have chosen a better company.
I find my role extremely rewarding and I’m very proud to be part of the team who started the Coombe Hill Manor unit. It really makes me feel like I’m part of a family.
I’m well aware of my responsibilities, as catering to seniors and their special diet requirements can be challenging. I’m really glad Signature places me in an environment where I can easily and very efficiently do so.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,570.00
Residential Dementia Fees From / Price Per Week £1,855.00

The Importance Of Meal Times

At Signature, we take great care to ensure that our food is prepared using the highest quality ingredients to ensure a well-balanced and nutritious diet for all our residents. Our food is made by professionally trained chefs and the delicious menus are inspired by Jane Devonshire, MasterChef 2016 winner.

We take pride in producing healthy, appetising food that provides good nutrition and hydration essential to wellness and the physical and mental well-being of our residents. All our meals are freshly prepared, packed full of flavour and include all the seasonal favourites. In addition to our dining times residents can enjoy a range of lighter meals and snacks throughout the day. We have well-stocked cafés serving speciality teas, freshly ground coffee, flavoured water, fruit juices, homemade cakes and light snacks.

Our café areas provide the perfect environment for family visits as well as socialising with other residents and guests. We make sure that we cater to individual dietary needs and recognise personal preferences and we do all we can to ensure that our residents enjoy their dining experience with Signature. Our homes are fully licensed and stock a great selection of wines, beers and spirits for residents, their guests and visitors to enjoy.

Across all Signature homes we offer choice and variety so that residents fully enjoy their dining experience. Whether you prefer a formal or informal environment, you can choose from a range of options including the formal restaurant areas that offer silver service, informal bistros for a more casual dining experience, café areas near the main entrances for coffee, light bites and snacks. Each home has a private dining room so that residents can enjoy special occasions with family and friends. We even offer alfresco dining on our pretty sun terraces for those long lazy summer days.

Our chefs offer fresh, seasonal menus that change daily for lunch and dinner. Each menu lists all allergies and we cater for all dietary requirements. Whether it be vegetarian, pescatarian or even vegan, at Signature we go above and beyond to make sure our residents’ tastes and needs are met, and they are well looked after. When a new resident joins a Signature home, we make every effort to learn what the resident likes and do all that we can to meet their tastes and preferences.

Every Signature home offers a stylish private dining facility for residents to enjoy with their family and friends. Celebrating happy times, such as birthdays or anniversaries is a lovely way to enjoy the facilities. By request, a special menu can be designed by our head chefs and all our homes are fully licensed offering a great wine list to add to the occasion.

We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Lunch Time example menu.pdf Rise and Shine example menu.pdf Bistro Light Bites example menu.pdf
Activities Are So Important

Every signature home has a dedicated activities team organised by an activities manager. With extensive weekly activity calendars, there is always plenty to choose from, whatever a resident’s mobility level. Activities inside our homes include ballroom dancing, board games, guest musicians and speakers and of course our ever-popular bridge tournaments. We also organise regular outings, from theatre and cinema trips to nature walks, shopping trips and church services. Many of our homes also have gardening areas and potting sheds, where green-fingered residents can tend their own plot.

The wellbeing of our residents is always our main concern, and Signature life is designed to provide a full spectrum of physical, mental and emotional wellbeing. Regular exercise classes for all abilities, physiotherapy treatments in our specialist therapy rooms, and country trips are just some of the activities by which Signature maintains physical wellbeing. Stimulating activities such as crossword challenges, quiz nights and foreign language classes offer a great range of options for mental wellbeing. The sense of community and companionship offered by all of our social areas and communal activities offers emotional wellbeing that would not usually be available outside the Signature family.

Our Photos

example activity planner.PNG

Activities At Home
Birthday Celebrations, Board Games, Crosswords, Dancing, Excursions, Exercise Class, Gardening, Music Entertainment, Quiz Games, Themed Events, Visiting Entertainment.

Activities Outside Our Home
Cinema, Shopping, Theatre.

190-196 Coombe Lane West
Kingston Upon Thames

Regulator: CQC

Category Rating
Overall Outstanding
Safe Good
Well Led Good
Caring Outstanding
Responsive Outstanding
Effective Good
Read More
Report Published 9th February 2019
Registration Date 20th June 2014
Bus Stop nearby.

Nearby Services
Park, Shops.

Frequently asked questions about Signature at Coombe Hill Manor

Signature at Coombe Hill Manor was given an overall rating of "Outstanding" by the CQC in February 2019.
Signature at Coombe Hill Manor provides Nursing, Dementia and Respite care.
Prices for Signature at Coombe Hill Manor start from £1,570.00 per week.
Signature at Coombe Hill Manor is owned by Signature.
No. Signature at Coombe Hill Manor does not offer Residential care.
Yes. Signature at Coombe Hill Manor does offer Respite care.
Yes. Signature at Coombe Hill Manor does provide care for people with Dementia.
Signature at Coombe Hill Manor comes under Kingston upon Thames.
Sonya Fenwick is the manager of Signature at Coombe Hill Manor.

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