Bluebird Care (Croydon)

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Profile Strength
Excellent 95%
Care Type Home Care
Care Category Dementia | Respite | Personal
Availability Yes
Hourly Prices From £25.75
Regulator's Rating Good
Meet The Manager

Mandy Sparkes is The Registered Manager at Bluebird Care (Croydon).

Mandy joined Bluebird Care Croydon in July 2011 and brings with her many years of experience working in Health and Social Care. Her previous roles include Quality Assurance Officer and Compliance Officer. Mandy holds a certificate in Auditing for Compliance and has been responsible for ensuring the safe legal delivery of Residential and Domiciliary Care Services.  This has resulted in excellent knowledge of the Care Standards Regulations, policies and procedures.

Mandy is responsible for managing all office staff, recruiting care workers and providing training.  Mandy holds an Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services. Also a certificate in risk assessment and is a Manual Handling and Medication trainer. Many years in customer service and complaint management has made Mandy passionate about delivering the highest quality service to make a significant difference to people’s lives.

Mandy Sparkes

With over 10 years experience in the field of homecare, Bluebird Care Croydon know how vital it is for you to remain in the familiar and reassuring surroundings of home, and we make sure this happens.

Our award winning Live-in and Home Care services are specifically tailored to assist and support individuals and families to care for the people they love.

Always flexible, responsive and professional, our CQC report demonstrates how hard we work to provide transparent, excellent care.

It is no coincidence that in a recent Customer Satisfaction Survey, 100% of our customers who responded said they would recommend us to family and friends.

We pride ourselves on providing the very best service that will help you maintain your independence and keep you happy and safe in your own home for as long as possible.  Your own plan will be unique to you so that it matches everything you’ve asked of us.



Brochures
Customer Service Brochure 2019.docx

https://youtu.be/bu5ek14guis
Care Options We Can Provide
Care Given Companionship, Convalescence, End of Life, High Dependency, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame.
Housekeeping Cleaning, Laundry, Meal Preparation, Prescription Collection, Shopping, Tidying, Transportation.
Nursing Specialisms Cancer, Diabetes, Parkinson's Disease, Stroke.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Care Visits 1 Hour, 2 Hours, 3 Hours, 30 Mins, 4 Hours, 6 Hours, Days, Full Day, Full Day & Night, Hours, Min, Night Service (awake / waking), Sitting-in Service, Sleep-in Service, Weeks.
Transport Carer provides own vehicle, Will accompany on Public Transport.
Technology Automatic Medication Reminders, Key Safes, Telehealth Monitoring.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Covid-19 Emergency Support Framework
The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic.  Click here to download their assessment.

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Description

Our team are dedicated to delivering the care you deserve, recruiting individuals of the highest calibre, compassion.
Bluebird Care Croydon is committed to ensuring people have the option to receive high quality care in their own homes, without the strain and upheaval of leaving home to receive their care. We are an award winning service with many of our staff winning awards in national care awards. We are a winner of the Business of the Year in the Croydon Business Excellence Awards 


Our Carers Are
Criminal Background Checked True
Fully Insured True
Flu Vaccinated True

Our Team
Aaron Slade
Aaron Slade
Recruitment Manager

Aaron is the son of Director Dean Slade, he has a wealth of business experience having been the General Manager for a leading travel company. Aaron was a finalist in the Great British Care Awards for Best Newcomer in 2017.
Aaron is passionate about the care sector and his key responsibilities are the recruitment of new care staff, HR and our care technology systems.

Chelsie Hart
Chelsie Hart
Care Coordinator

Chelsie’s role is to ensure the efficient administration of the office systems, supporting the Registered Manager and the rest of the office team. Chelsie also deals with customer enquiries to ensure they are directed to the best person to deal with any questions. 


Chelsie was winner for Care Coordinator of the Year 2015 in the Great British Care Awards 

Nicola Pullen
Nicola Pullen
Training manager

Nicola supports our new carer assistants during induction and ongoing training and works on a one to one basis to help them though the care certificate.
Nicola started her career with Bluebird Care Croydon in 2015 as a care assistant and then progressed to team leader, but it was her passion for helping new staff to have the skills required to provide excellent care that led to her taking up a training role.

Veronica Robert
Veronica Robert
Live-in Desk Supervisor

Veronica started as a care assistant following a career in the banking sector. Veronica has demonstrated the delivery of an excellent care service to our customers and has been a mentor for new team members. Veronica's administration and organisational skills along with her enthusiastic approach to delivering the best care possible, made her an obvious choice to lead and support our team of care assistants. Veronica is a finalist in the 2018 London Care Awards for the Frontline Leaders Award.

Veronica now manages our live-in care service, providing a realistic alternative to a care home. 

Mandy Sparkes
Mandy Sparkes
The Registered Manager

Mandy joined Bluebird Care Croydon in July 2011 and brings with her many years of experience working in Health and Social Care. Her previous roles include Quality Assurance Officer and Compliance Officer. Mandy holds a certificate in Auditing for Compliance and has been responsible for ensuring the safe legal delivery of Residential and Domiciliary Care Services.  This has resulted in excellent knowledge of the Care Standards Regulations, policies and procedures.

Mandy is responsible for managing all office staff, recruiting care workers and providing training.  Mandy holds an Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services. Also a certificate in risk assessment and is a Manual Handling and Medication trainer. Many years in customer service and complaint management has made Mandy passionate about delivering the highest quality service to make a significant difference to people’s lives.

Fees For Individuals Fee
Hourly Daytime Rate £25.75

Funding Types
Local Authority Croydon
Region London
Local Authority Funded Clients Yes

The Importance Of Meal Times

Mealtime - prepare meals with or for you and assist you at mealtimes, taking in to account your likes, dislikes, daily routine, religious and cultural beliefs so we can provide the meals specific to you


We Can Prepare
All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks.

Dietary Options
Diabetic, Pureed, Vegetarian.

Our Photos

Activities Are So Important

As a part of your Home care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities.


Our Photos

Staff Specialities
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Flower Arranging, Painting, Quiz Games, Reminiscence, Word Games.

Our Pet Policy

Your pets are as important to us as they are to you


How We Help With Your Pet
Feeding.

Regulator: CQC

Category Rating
CQC Registered Yes
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/770d5379-9bfe-4c50-a0c9-203dcaf61d28
Report Published 16th February 2018
Registration Date 10th January 2014

We cover the whole Borough of Croydon including South Croydon, Croydon, Purley, Coulsdon, Old Coulsdon, Kenley, Shirley, Sanderstead, Addington, Thornton Heath, Norbury, SE25, SE19.

Our Registered Address is:

181 Brighton Road
South Croydon
Surrey
CR2 6EG

Frequently asked questions about Bluebird Care (Croydon)

Bluebird Care (Croydon) was given an overall rating of "Good" by the CQC in February 2018.
Bluebird Care (Croydon) provides Dementia, Respite and Personal care.
Bluebird Care (Croydon) comes under Croydon.
Bluebird Care (Croydon) accepts Local Authority clients.
Mandy Sparkes is the manager of Bluebird Care (Croydon).

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