Willowmead Care Home

The wonderful facilities at Willowmead Care Home make a world of difference to our residents. Whether it’s chatting in the cafe, pottering around the garden or enjoying the peace and quiet of the lounge,there really is a favourite place for everyone.

As you’d expect, we work hard to keep our homes clean, comfortable and up to date. We’re constantly looking for new ways to improve our environment, but above all - we will always ensure our homes remains ‘homely’. Our outside areas including: the beautiful flower beds, secluded gardens, lawns and patio areas are all kept perfect so they’re ideal for a stroll, or simply sitting on a bench, listening to the birds.

Rooms at Willowmead vary in style and facilities, but the majority offer:

• Views of our extensive landscaped gardens
• TV and Telephone points
• Single or double sized rooms
• Welcome toiletries upon arrival

For residents wishing to upgrade their room experience to include dedicated internet service, movies on demand, private phone line/ mobile, large flat screen (and more), speak to our Care Home Manager regarding the Gold Care Plus and Platinum room packages.

We take as much care of our staff as we do of our residents. Delivering excellent care is key at Gold Care Homes. It motivates the way we invest, train and measure staff wellbeing. This ensures our entire workforce is fully engaged and is driving towards our corporate goals.

We are active in pursuing a fully dedicated workforce and monitor the feedback of our staff through an annual Health and Happiness survey. After all, a happy workforce provides a happy service! We use a range of corporate initiatives to support staff engagement levels including: involving our staff when developing individual care home strategies, investment in training and development, identifying future stars in the business as well as regular social events. We recently launched our very own Dragons Dens style ideas forum, where staff, residents and their families can present their ideas to promote efficiency and improve the experience of our residents.

To us, each and every resident is an individual. Each has his or her own life story. Each has their own likes and dislikes. Each has their own way of living. All of our residents enjoy their own care plan, tailored specifically for them. This allows us to build their care around their preferences, lifestyles and routines. It’s all part of our philosophy to see the person for who they are, not masked by age or condition. Everything we do is driven by this genuinely caring, person-centred approach.

Our food service has been designed to replicate a home setting. The food has been specially selected to ensure our residents receive the right balance of nutrients while still appeasing to the varied taste buds on offer. Whether it’s a late morning breakfast or an early dinner on the garden green, our in house food specialists will ensure every meal is an experience not to forget.

Every meal we produce for our residents reflects their own specific dietary needs as laid out in their care plan. It’s a cornerstone of our care policy and key to our person-centred approach. Besides the regular meal times, our food specialists regularly organise bespoke eating experiences, from outdoor BBQs to themes dinner parties. Restaurant experiences are also available for when visitors wish to eat private meals with their loved ones.

Visitors are also free to try our meals – just ask our Care Home Manager for a free tasting session.

Our Activities Co-ordinators play a fundamental part in delivering our mission of enhancing the lives of our residents by creating a fun and hugely varied program for everyone to participate. A great source of fun and laughter, our range of activities really help each resident live their life to the full. Here at Gold Care Homes, we believe independent activity, hobbies and day to day chores boast self confidence. By taking the time to understand each residents capabilities, we’re able to build a personalized activity plan.

Our aim is to create a programme that encourages as much interaction and enjoyment as possible. As you’d expect, most activities are indoors. However, when the weather permits, we make the most of our lovely outdoor patio areas and landscaped gardens. When our residents are feeling a little adventurous, we also plan nationwide trips to popular landmarks!