Add to Shortlist

West Street
Hythe
Southampton
Hampshire
SO45 6AA

Website

View Contact Details
Profile Strength
Excellent 94%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,000.00
Regulator's Rating Requires Improvement
Meet The Manager

Aga Gierek-Tan is Home Manager at West Cliff Hall.

Aga joined Hartford Care in 2014 as Head of Care at Woodlands House. She then became West Cliff Hall's Manager before being appointed manager of Bethel House in 2017. Last year, following its acquisition by Hartford Care, she started as manager of Belford House.

She holds diplomas in health and social care, management and leadership and is also a dementia trainer, delivering training to staff to help them support residents with dementia.

Aga says: "I thoroughly enjoy working for Hartford Care and being able to emphasise the ethos of care, comfort and companionship. Above all else, I believe I am an extremely caring, and passionate person.

"I love to lead and inspire the team to ensure our residents live their life the way they wish. I feel very proud of my caring and compassionate team as they play a huge part in delivering quality care to our residents and supporting them in their daily lives because at the end of the day, West Cliff Hall is their home.

Aga Gierek-Tan

Hartford Care has provided residential, dementia and nursing care since 2003. Renowned for being a consistent and high-quality care provider, with an emphasis on care, comfort, and companionship.  A true family ethos resonates throughout our business as we strive to ensure the care of our residents, their families and our team members are at the heart of everything we do.


Care Options We Can Provide
Support For Companionship, Daily Respite Care, End of Life, Personal care.
Disability Support Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame.
Medication By Mouth.
Nursing Specialisms Cancer, Epilepsy, Parkinson's Disease.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working to Government guidelines and adapting our practices where required

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Use of PPE The provider assured the regulator that it was using personal protective equipment effectively and safely.
To view the provider’s latest Inspection Reports, Click here.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Our Building and Facilities

Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens, overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home.


Is Our Home Purpose Built
No

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Hairdressers, Lift.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden.

Brochures
West-Cliff-Hall-Brochure-PDF.pdf

Our Photos

Description

West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. Our home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence.


About Our Rooms
Number Of Rooms 59
Number Of Ensuite Rooms 57
We offer these types of ensuite rooms: WC and Basin.

Type Of Room
Shared Room, Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Alarm, Wifi.

Our Photos
Description

At Hartford Care we place great emphasis on recruiting people who share our passion, commitment and values and who are dedicated to putting residents at the very centre of all that they do.  Our people are what makes the Hartford Care difference!


Our Team
Aga Gierek-Tan
Aga Gierek-Tan
Home Manager

Aga joined Hartford Care in 2014 as Head of Care at Woodlands House. She then became West Cliff Hall's Manager before being appointed manager of Bethel House in 2017. Last year, following its acquisition by Hartford Care, she started as manager of Belford House.

She holds diplomas in health and social care, management and leadership and is also a dementia trainer, delivering training to staff to help them support residents with dementia.

Aga says: "I thoroughly enjoy working for Hartford Care and being able to emphasise the ethos of care, comfort and companionship. Above all else, I believe I am an extremely caring, and passionate person.

"I love to lead and inspire the team to ensure our residents live their life the way they wish. I feel very proud of my caring and compassionate team as they play a huge part in delivering quality care to our residents and supporting them in their daily lives because at the end of the day, West Cliff Hall is their home.

Andreea Onofrei
Andreea Onofrei
Deputy Manager
Kinga Kozakiewicz
Kinga Kozakiewicz
Senior Care Assistant
Irene Vuetibureta
Irene Vuetibureta
Senior Care Assistant
Kim Gibson
Kim Gibson
Care Practitioner
Michelle Stride
Michelle Stride
Senior Care Assistant
Parichat Shepard
Parichat Shepard
Senior Care Assistant
Sian Berry
Sian Berry
Senior Care Assistant
Teri Kilford
Teri Kilford
Care Practitioner
Jennifer Crouch
Jennifer Crouch
Activities Coordinator
Daniel Dreghiciu
Daniel Dreghiciu
Head Chef
Stuart Norris
Stuart Norris
Chef
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,000.00

Funding Types
Local Authority Hampshire
Region South East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

A critical component for good health.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon There is a weekly menu.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities. West Cliff Hall is within easy reach of the New Forest with its numerous attractions such as the picturesque village of Beaulieu, home of the National Motor Museum, and Lymington where there is a regular ferry service to the Isle of Wight. Calshot and Lepe beaches, both commanding views across to the Isle of Wight, are a short drive away, as are the world-famous Exbury Gardens. We enjoy a host of regular visitors including representatives from local churches, a hairdresser and we also run a Memory Cafe to which we invite members of the local community. Have a look around the map below to see some of the local hotspots.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Religious Services, Reminiscence, Visiting Entertainment.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Shopping.

West Street
Hythe
Southampton
Hampshire
SO45 6AA

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 30th September 2020
Last rated 15th January 2021
Reports

15th January 2021

25th January 2018

7th June 2017

Registration Date 11th January 2016
Service Provider Hartford Care (5) Limited, RG21 7JE
Transport
Bus Stop nearby, Car Park.

Places of Worship
Anglican Church.

Nearby Services
Golf Club, Hospital, Local Walks & Bike Rides, Park, Restaurant, Shops.

Frequently asked questions about West Cliff Hall

West Cliff Hall was given an overall rating of "Requires Improvement" by the CQC in January 2021.
West Cliff Hall provides Dementia, Respite and Residential care.
West Cliff Hall has 59 rooms.
Prices for West Cliff Hall start from £1,000.00 per week.
West Cliff Hall is owned by Hartford Care.
Yes. West Cliff Hall does offer Residential care.
Yes. West Cliff Hall does offer Respite care.
Yes. West Cliff Hall does provide care for people with Dementia.
West Cliff Hall comes under Hampshire.
West Cliff Hall accepts Local Authority clients.
West Cliff Hall accepts NHS Continuing Healthcare clients.
Aga Gierek-Tan is the manager of West Cliff Hall.

Profile Last Updated: 08 Aug 2022 | Report this Profile

The UK's largest & most detailed directory of elderly care and retirement living options

12,357

Care Homes

12,807

Home Care Services

499

Live-in Care Services

1,845

Retirement Living Developments

Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our detailed search facility and team of expert advisors can help you find the best care homes, nursing homes, retirement homes, retirement villages, home care, and live-in care services for you or your loved one's needs. Our website is free to use, we are proudly independent, and we never take referral fees.