West Cliff Hall
West Street
Hythe
Southampton
Hampshire
SO45 6AA
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Profile Strength |
Excellent 94%
|
|---|---|
| Care Type | Care Home |
| Care Category | Dementia | Respite | Residential |
| Availability | Yes |
| Weekly Prices From | £1,000.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Aga Gierek-Tan is Home Manager at West Cliff Hall.
Aga joined Hartford Care in 2014 as Head of Care at Woodlands House. She then became West Cliff Hall's Manager before being appointed manager of Bethel House in 2017. Last year, following its acquisition by Hartford Care, she started as manager of Belford House.
She holds diplomas in health and social care, management and leadership and is also a dementia trainer, delivering training to staff to help them support residents with dementia.
Aga says: "I thoroughly enjoy working for Hartford Care and being able to emphasise the ethos of care, comfort and companionship. Above all else, I believe I am an extremely caring, and passionate person.
"I love to lead and inspire the team to ensure our residents live their life the way they wish. I feel very proud of my caring and compassionate team as they play a huge part in delivering quality care to our residents and supporting them in their daily lives because at the end of the day, West Cliff Hall is their home.
About Us
Hartford Care has provided residential, dementia and nursing care since 2003. Renowned for being a consistent and high-quality care provider, with an emphasis on care, comfort, and companionship. A true family ethos resonates throughout our business as we strive to ensure the care of our residents, their families and our team members are at the heart of everything we do.
Care
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, End of Life, Personal care. |
| Disability Support | Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame. |
| Medication | By Mouth. |
| Nursing Specialisms | Cancer, Epilepsy, Parkinson's Disease. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Infection Control (S.A.F.E.)
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working to Government guidelines and adapting our practices where required |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| To view the provider’s latest Inspection Reports, Click here. | ||
| Safe Visiting Space | |||||
|---|---|---|---|---|---|
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling Yes, our care home provides a telephone in all our resident’s rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals here. |
Provider Newsfeed
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With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on FacebookAdmission Criteria
| Minimum Age |
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| 65 |
Building and Facilities
| Our Building and Facilities |
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Located on the outskirts of Hythe in Southampton, West Cliff Hall is a beautiful and majestic care home, set in expansive landscaped gardens, overlooking Hythe Marina and Southampton Water. The spectacular views are enjoyed by residents and visitors alike, offering relaxation and inspiration in equal measure, making it a happy and peaceful place to call home. |
| Is Our Home Purpose Built |
|---|
| No |
| How Many Floors We Have |
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| 3 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Hairdressers, Lift. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden. |
| Brochures |
|---|
| West-Cliff-Hall-Brochure-PDF.pdf |
| Our Photos |
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Rooms
| Description |
|---|
|
West Cliff Hall is surrounded by plenty of landscaped and accessible garden space, occupying an enviable and elevated position overlooking Hythe Marina and Southampton Docks. Our home has been beautifully restored to provide a modern, luxurious and spacious home comprising 59 en-suite bedrooms which are tastefully decorated and fully furnished. The home boasts several bright and spacious lounge areas, and an airy dining room overlooking the marina. There is also an activities room, a music room and a lifestyle kitchen to encourage residents to maintain their independence. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 59 |
| Number Of Ensuite Rooms | 57 |
| We offer these types of ensuite rooms: WC and Basin. | |
| Type Of Room |
|---|
| Shared Room, Single Room. |
| Room Features |
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| Furnished, Garden View. |
| Room Facilities |
|---|
| Alarm, Wifi. |
| Our Photos |
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Meet our Team
| Description |
|---|
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At Hartford Care we place great emphasis on recruiting people who share our passion, commitment and values and who are dedicated to putting residents at the very centre of all that they do. Our people are what makes the Hartford Care difference! |
| Our Team |
|---|
Aga Gierek-TanHome ManagerAga joined Hartford Care in 2014 as Head of Care at Woodlands House. She then became West Cliff Hall's Manager before being appointed manager of Bethel House in 2017. Last year, following its acquisition by Hartford Care, she started as manager of Belford House. 
Andreea OnofreiDeputy Manager
Kinga KozakiewiczSenior Care Assistant
Irene VuetiburetaSenior Care Assistant
Kim GibsonCare Practitioner
Michelle StrideSenior Care Assistant
Parichat ShepardSenior Care Assistant
Sian BerrySenior Care Assistant
Teri KilfordCare Practitioner
Jennifer CrouchActivities Coordinator
Daniel DreghiciuHead Chef
Stuart NorrisChef |
Fees
| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,000.00 |
| Funding Types | |
|---|---|
| Local Authority | Hampshire |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Food (Choice Dining)
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
A critical component for good health.
We are conducting internal and/or 3rd party food safety audits.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents have access to Dining Room.
Residents have access to a flexible meal service beyond defined times.
There is a weekly menu.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
There are no unnecessary disruptions during mealtimes.
Activities
| Activities Are So Important |
|---|
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As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities. West Cliff Hall is within easy reach of the New Forest with its numerous attractions such as the picturesque village of Beaulieu, home of the National Motor Museum, and Lymington where there is a regular ferry service to the Isle of Wight. Calshot and Lepe beaches, both commanding views across to the Isle of Wight, are a short drive away, as are the world-famous Exbury Gardens. We enjoy a host of regular visitors including representatives from local churches, a hairdresser and we also run a Memory Cafe to which we invite members of the local community. Have a look around the map below to see some of the local hotspots. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Religious Services, Reminiscence, Visiting Entertainment. |
| Activities Outside Our Home |
|---|
| Garden Centre, Local Tourist Attractions, Park, Shopping. |
Map
West Street
Hythe
Southampton
Hampshire
SO45 6AA
Regulator Ratings
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 30th September 2020 |
| Last rated | 15th January 2021 |
| Reports | |
| Registration Date | 11th January 2016 |
| Service Provider | Hartford Care (5) Limited, RG21 7JE |
15th January 2021 Amenities
| Transport |
|---|
| Bus Stop nearby, Car Park. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
|---|
| Golf Club, Hospital, Local Walks & Bike Rides, Park, Restaurant, Shops. |
