The Willows Care Home
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Heathercroft
Great Linford
Milton Keynes
Buckinghamshire
MK14 5EG
|
Profile Strength |
Very Good 89%
|
|---|---|
| Care Type | Care Home |
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Sahr Moseray is Home Manager at The Willows Care Home.
The Willows is an established, thoughtfully designed Care Home, set in large enclosed, landscaped gardens.
The friendly faces, homely facilities and comfortable, modern accommodation at The Willows Care Centre will make the transition to residential care much easier. We provide residential, respite, nursing and palliative care for older people, including those with Dementia. Our professional and experienced Care Staff are committed to ensuring that the people who use our services live as independently as possible and continue to live life to the full. Here at The Willows, we provide a personal service which respects and values individuals.
The Willows:
The Willows provides residential and nursing care for older people, including those living with a dementia. All our spacious rooms have en-suite facilities and all areas of the home are accessible to wheelchair users.
The Home is set over three floors with individual lounge/dining areas within each of the units.
Lavender Lodge:
As well as our main building, on the grounds of the Willows Care Centre is Lavender Lodge.
Lavender Lodge is a collection of twelve stunning suites, set in a private residence within the grounds of The Willows Care Centre, providing residential care for older people including those living with Dementia.
Designed with your individuality and independence in mind, each suite has been beautifully furnished and has a spacious kitchenette, dining area, and en-suite wet room.
Lavender Lodge has a communal lounge which opens out to an enclosed garden featuring a covered gazebo, patio areas and water feature. There is also a homely dining room where fresh home cooked traditional meals prepared daily by our chefs, are served.
The Willows
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Palliative, Personal care. |
| Disability Support | Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Injection, Suppository. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
|---|---|---|
 |
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Connectivity for resident testing, monitoring & communications |
|---|
|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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Our Centre has been specially designed to provide maximum comfort, convenience and stimulation for the people who live there. We have a hairdressing salon, a variety of attractive lounges and dining rooms, and some lovely outdoor spaces for sitting and enjoying time with friends and family. People are encouraged to plan their own daily activities, as they would in their own homes, and dine in their chosen locations. To receive visitors, we have relaxing quiet rooms, as well as our pretty gardens, where family and friends can be entertained whenever they visit. Light refreshments are always on offer for these occasions. To assist individuals living with Dementia, we have included a number of ‘pockets of opportunity’ around the home – small details designed to aid memory, provide sensory stimulation and promote conversation and interaction amongst people. Our centre offers individuals a wonderful home where everyone soon feels part of the family. We endeavour to create friendly, warm surroundings and, to further promote the feeling of being surrounded by family and friends, we choose not to wear uniforms. We find that this adds to the relaxed atmosphere. |
| How Many Floors We Have |
|---|
| 3 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Beauty Salon, Chiropodist, Cinema, Dentist, GP, Hairdressers, Lift, Optician, Smoking Area. |
| Our Garden |
|---|
| Communal Garden, Communal Patio, Seating. |
| Our Photos |
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| Description |
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All of our spacious bedrooms have en-suite wet rooms and are beautifully decorated, ready for people to add their own personal touches. Life can be confusing at the best of times, yet even more so when it involves moving away from home where special memories have been formed. For this reason, we encourage everyone to personalise and decorate their bedrooms with small items of furniture and treasured objects, to provide comfort and familiarity in their new surroundings |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 130 |
| Number Of Ensuite Rooms | 128 |
| We offer these types of ensuite rooms: Wet Rooms. | |
| Type Of Room |
|---|
| Kitchenette, Single Room, Studio. |
| Room Features |
|---|
| Furnished, Unfurnished. |
| Room Facilities |
|---|
| Catch up TV, Freeview TV, Sky/Cable TV, Telephone Point. |
| Funding Types | |
|---|---|
| Local Authority | Milton Keynes |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Pureed
Vegan
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
|
| Hospitality |
Guests are welcome for dinner (Covid permitting)
|
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
|---|
|
From our experience, the ability of older people to maintain the skills to do things for themselves offers significant advantages, particularly for those living with dementia. The benefits from improved health, self-esteem and increased confidence are obvious and ultimately enable people to continue life as they know it. We encourage people to join in the everyday activities of life, such as making a cup of tea, laying the table or helping with flower arrangements. Everyone goes at their own pace, in their own way, with our support and companionship. To add a bit of spice to life, we arrange outings to places of interest and optional activities which are designed to engage the abilities and inclinations of people; some of the most popular activities include our movie experience, board games, quizzes and listening to their favourite music. We even have our own in-house drama therapist who runs hugely enjoyable, interactive sessions. People decide for themselves just how much they wish to participate – some prefer the more sociable activities whilst others prefer to read a good book in a quiet spot or relax in the gardens. The choice is entirely theirs. The sense of community at our home is palpable and we welcome visitors at any time, so please feel free to pop in and sample our hospitality, view our home and chat to our team. |
| Our Photos |
|---|
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| Activities At Home |
|---|
| 1 to 1 Activities, Bingo, Birthday Celebrations, Card Games, Cooking, Crafts, Dancing, Exercise Class, Flower Arranging, Painting, Quiz Games, Reminiscence, Themed Events, Visiting Entertainment. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
Heathercroft
Great Linford
Milton Keynes
Buckinghamshire
MK14 5EG
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 17th March 2023 |
| Last rated | 12th April 2023 |
| Reports | |
| Registration Date | 21st January 2011 |
| Service Provider | Willows Care Centre Limited, EC1R 5HL |
12th April 2023 | Transport |
|---|
| Bus Stop nearby, Car Park. |
| Places of Worship |
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| Anglican Church, Methodist Church. |
| Nearby Services |
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| Church, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
Frequently asked questions about The Willows Care Home
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