Southlands Residential Care Home

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Profile Strength
Excellent 98%
Care Type Care Home
Care Category Respite | Residential
Availability Yes
Weekly Prices From £825.00
Regulator's Rating Good

Care Provider: Decorum Care & Support Services Limited

Meet The Manager

Carol Dyke is The Home Manager at Southlands Residential Care Home.

At the helm is State Registered Nurse, Carol Dyke, who has been a nurse for more than three decades. She’s been at Southlands for 21 years and is well-beloved by her team, our residents and Carol oversees five senior carers, our team of carers, cooks, housekeepers and an activities coordinator. Many hold NVQ Level 2 and 3 qualifications, and all have undertaken the specialist Care Certificate.

We know how valuable good staff are so we work hard to retain our best and most dedicated people by treating them fairly, recognising and rewarding great work, helping them continue their professional education and providing them with a career path they can be proud of and stimulated by.

In addition, we employ handymen and gardeners as well as other professionals to keep the home safe and running smoothly for you.

Carol Dyke

At Southlands, we’re continuously striving to push the boundaries of what a good care home should be. As you’d expect of a quality provider, our approach to care is holistic: we pay as much attention to the emotional, spiritual, intellectual and social well-being of our residents as to their practical and physical needs.

But we go a little bit further than that. Our motto ‘Your life, your care, your way!’ isn’t just empty rhetoric; it’s our driving philosophy. Our staff members are hand-picked for their attitude and personality as well as skill sets. They all subscribe to our core belief that individuality matters, and that everyone is innately interesting, enjoyable and useful.

So, while there is inevitably a general and reassuring rhythm to our day, you’ll be encouraged to dance to your own tune. We’ll help you pursue your interests, use your skills and knowledge, and maintain your relationships. We’ll celebrate your experiences and achievements, and we’ll support your choices.

For further information about the services we offer please see our "Key Information" section on our website www.southlandscarehome.co.uk.

Over the years we have consistently received very positive reviews from the families of our residents which reflect our teams ethos of helping residents live life to the full irrespective of their disabilities and frailties. These can be found by clicking the "Reviews " icon on the first page of our website.


Southlands Residential Care Home
Southlands Residential Care Home
Southlands Residential Care Home
Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Visual Impairment, Walking Frame.
Medication By Mouth.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Covid-19 Emergency Support Framework
The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic.  Click here to download their assessment.
Safe Visiting Space
safe-tick We have a safe visiting space

Our purpose built cabin and extended decking which looks over our mature and picturesque garden was erected in 2020 for use by residents and families to meet outside the main building. The cabin is heated, comfortably furnished and has a nurse call facility if support is needed.

Social distancing and full PPE are still required as per government guidelines as is a Lateral Flow Test on the day of the visit.

We also encourage and support residents to go out with their families and friends in a Covid secure way to maintain their friendships and community involvement.

Southlands Residential Care Home safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

More details coming soon

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With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
50

LGBTQ Welcome
Contract
Contract of Residence Sample 1st July 2021 Final..pdf
Our Building and Facilities

The complete refurbishment of the home was finished in 2018 which has provided 31 bedrooms with ensuite facilities including 11 with full wet rooms and some with private patios. 

The home began life as the former Rectory of Highweek parish church and was converted to a residential home some 24 years age. New purpose built rooms were added in the early 2000s and 11 bedrooms with full ensuite wet rooms and some with their own patios were completed in 2018. Rooms have stunning views over Highweek and towards Newton Abbot and the Teigh Valley.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Conservatory, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Dentist, GP, Hairdressers, Lift, Minibus, Optician, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls, Reduce Plastic Use.

Brochures
Key Information Booklet 2021.pdf

Our Photos

Description

Our bedrooms are beautifully decorated with en suite facilities. Residents are encouraged to bring along some home comforts for the personal touch.


About Our Rooms
Number Of Rooms 33
Number Of Ensuite Rooms 29

Type Of Room
Shared Room, Single Room.

Room Features
Balcony, Direct Garden Access, Furnished, Garden View.

Room Facilities
Alarm, Internet Access, Private Patio, Secure Access, Tea and Coffee-making Facilities, Telephone Point, Wifi.

Our Photos
Description

We’re really proud that Southlands is known locally as a terrific place to work at.

We whole-heartedly believe our staff is second to none. Largely local, our team members are characterised by their knowledge, friendliness, outstanding commitment to care, and long service at Southlands.


Our Team
Carol Dyke
Carol Dyke
The Home Manager

At the helm is State Registered Nurse, Carol Dyke, who has been a nurse for more than three decades. She’s been at Southlands for 21 years and is well-beloved by her team, our residents and Carol oversees five senior carers, our team of carers, cooks, housekeepers and an activities coordinator. Many hold NVQ Level 2 and 3 qualifications, and all have undertaken the specialist Care Certificate.

We know how valuable good staff are so we work hard to retain our best and most dedicated people by treating them fairly, recognising and rewarding great work, helping them continue their professional education and providing them with a career path they can be proud of and stimulated by.

In addition, we employ handymen and gardeners as well as other professionals to keep the home safe and running smoothly for you.

Helen Hoskin
Helen Hoskin
Care Team


Helen joined Southlands in early 2020, she initially joined as bank staff but enjoyed her role so much she became permanent very soon after.Helen is just one of our dedicated care team that goes above and beyond for every resident, helping support there needs and aspirations and understands how best we can support them life as full a life as possible. 

Jessica  Johns
Jessica Johns
Activities Coordinator

Jessica joined the team in march 2021, he infectious laugh and outbound personality make her a pleasure to be around.Jessica uses care plans and consider residents’ histories and hobbies to plan respectful activities that enhance lives, encourage socialisation and stimulate memories. This is an important part of our person-centered care.

Activities that are multi-sensory are proven to help  by increasing concentration and communication, helping cognitive symptoms and social interactions while stimulating reminiscent therapy. Southlands achieves this in a number of ways, some of which are cooking workshops, ‘Guess the scent’ games, culture days, along with arts and crafts.

The Team
The Team
All about Care

To provide the exemplary care our residents deserve, we intentionally hire more staff than the industry average. Having more staff means we can offer a more relaxed, stress free environment for our residents, where the staff have time to deliver person-centered care. Our care team are passionate about their jobs and the care team have completed additional specialised training in supporting those living here at Southlands.

We generally work on ratios of around 1:4 care staff per residents by day and 1:8 by night. However, these ratios do not include the home’s domestic, catering, laundry, activities and management staff.

Amber Weston
Amber Weston
Administrator & Liaison Officer


Following a family move and career change, Amber began working as a Care Assistant. Her breadth of experience in the care sector and administrative background means Amber has quickly become a valued member of the Southlands team.

As Administrator and Liaison Officer, Amber is responsible for the day-to-day administrative functioning of the home, supporting Andrew (Proprietor)and Carol (Home Manager) in their roles.  This involves a variety of tasks such as employment checks, inquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.

Amber has a keen interest in outdoor sports such as kayaking and cycling and loves nothing more than a swim in the sea after a long days work. 



James White
James White
Maintenance

James  is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance. Having started at Southlands over 10 years ago, James is always willing to turn his hand to anything, even volunteered to be our barman at a Christmas party, making cocktails for the residents, all in all  a hard working and valuable team player.

Andrew Bone
Andrew Bone
Proprietor

My wife Chris and I have extensive experience in social care provision. I qualified as a social worker in 1991 and over the course of thirty years, I have variously managed a London Borough’s homes for the elderly, been an inspector of care homes, operated homes for people with learning difficulties and provided houses and support for people in crisis or with complex needs.

In 2002 I helped establish a cancer support centre which I still oversee as a trustee.

My wife Chris is a qualified Human Resources Manager and supports me and our children whilst also volunteering for a specialist charity.

I am actively involved in the management of Southlands, and know all of our residents and their families personally.

Paul Ralph
Paul Ralph
Catering Team

Paul is one of our talented Cooks at Southlands who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Paul has over 10 years of experience working as Cook in the care sector.

Having joined the Southlands team in 2016, Paul quickly made an impression on residents, relatives and staff. The food he cooks is appetizing, nutritional and commended by all. He also regularly goes above and beyond for resident’s special occasions, baking beautiful Birthday cakes and providing the little extras that he was well known for when working in well known Devon eating establishments.

Margaret, Chrissy and Jackie
Margaret, Chrissy and Jackie
Senior Carer Staff

Our dedicated and experienced senior team is responsible for managing the clinical care of our residents at Southlands focusing on their holistic care, which includes their mental, physical and emotional wellbeing.

This involves administering medication, working with our home GP and supporting  carers to ensure residents receive person-centered care in accordance with their needs, wishes and asperations.

As with all our staff Margaret cares deeply about each and every resident and enjoy sharing the ups and downs of life sharing compassion, laughter and is a keen listerner.

David Jenkins
David Jenkins
Green Fingers Gardener

David agreed to come and help our residents with the planting for our Green Fingers Gardening Group earlier this year, Meetings were held with the residents and they came up with planting ideas for several different areas, it was then down to David to put there plan into action, the results have been amazing, we have grown Tomatoes in abundance, green beans, lettuce and all our own herbs.

Alongside this we David planted a wild flower garden which is now bursting into life, a real little bee heaven. 

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £825.00
Respite Fees From / Price Per Week £875.00

Funding Types
Local Authority Devon
Region South West
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Third Party Top-Ups Yes

The Importance Of Meal Times

Menus are steered by the Southlands ‘Menu Committee’, which comprises residents in collaboration with our Cooks. Our most popular requests include: Roast Lamb, Fish and Chips, Cottage Pie, deserts: Lemon Ginger Cheese Cake, Sherry Triffle, Bread and butter pudding with custard.

In addition, there are always tea, coffee, biscuits and delicious cake available for residents and their guests.

While we run the regular meal times in the dining room, residents are able to dine in their rooms, or request refreshments in between, if they prefer, and we can cater for most special dietary needs. Relatives are also welcome to join us for meals.


We Serve Food At
All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegetarian.

Our Photos

Menu
Menu 4 2021.docx
Activities Are So Important

Activities range from Live music and art, to puzzles, card and board games and gentle exercise classes. There are also visiting therapy sessions with animal activity, and we’re particularly well known for our lively and enjoyable parties, which we organise (at any opportunity) to celebrate all of the usual occasions, from Christmas and Easter to Shrove Tuesday and Fireworks Night and, of course, birthdays!

We pride ourselves on raising money for good causes, where our residents are set a challenge, this year they cycled from the source of the River Thames in Glouchestershire to the end of the Pier at Southend on Sea in Essex raising over a thousand pounds in our virtual cycle-a-thon for KingsCare Newton Abbot.

Once a month we hold a virtual music concert where there is lots of singing involved, and of course a couple of drinks as well. 

Southlands is always a vibrant happy atmosphere, with lots of laughter along the way.  


Our Photos

Timetables
Activities.xlsx Activities (1).xlsx

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Singing, Visiting Entertainment, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Pub, Shopping.
Our Pets

Although we cannot accommodate pets at this time, a number of our residents have had regular visits from their dogs and looked after the family pets whilst their relatives have gone shopping or to visit friends.

However our Administrator Amber has a PAT (pets as therapy) registered dog who makes regular visits to the home (outside Covid restrictions). His name is Hugo, he is an 8 year old Beagle. The residents love to see him and are all very quick to hand out the treats in exchange for a little trick or two. 


Can You Bring Your Pet
No

21 Coombeshead Road
Newton Abbot
Devon
TQ12 1PY

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 9th April 2018
Last rated 1st May 2018
Reports

1st May 2018

28th January 2016

Registration Date 14th April 2015
Transport
Bus Stop nearby, Car Park, Car Park on-site.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Southlands Residential Care Home

Southlands Residential Care Home was given an overall rating of "Good" by the CQC in May 2018.
Southlands Residential Care Home provides Respite and Residential care.
Southlands Residential Care Home has 33 rooms.
Prices for Southlands Residential Care Home start from £825.00 per week.
Southlands Residential Care Home comes under Devon.
Southlands Residential Care Home accepts Local Authority clients.
Southlands Residential Care Home accepts NHS Continuing Healthcare clients.
Carol Dyke is the manager of Southlands Residential Care Home.

Profile Last Updated: 23 Nov 2021 | Report this Profile

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