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Crystal Care - Home Care
Care Type Home Care
Care Category Personal | Dementia | Nursing | Respite
Availability Yes
Hourly Prices From £22.50
Regulator's Rating Good
Meet The Manager

Sandra Ravera is Registered Manager at Crystal Care.

Sandra leads and manages daily running of home care including the office to meet all client and staff needs. She has been working in healthcare for the last 30 years. Sandra started her career as a health care assistant and has worked her way up covering many positions. She has an immense passion for ensuring that Crystal Care delivers top-quality person centred care and is always available to support any staff with their care needs.

In her spare time Sandra enjoys keep fit, supporting Manchester United and spending time with her family and grandchildren.

Sandra Ravera

Our parent company, Dr Louise May Ltd. has been providing Nursing and Home Care Services in Liverpool and Wirral since 2013.   

After 10 years as a Registered Nurse in the NHS and 18 years teaching nursing in Universities, Louise and her husband, Colm Byrne, also a Registered Nurse, started a Nursing Agency to supply quality nursing staff to the Care Home sector. A year later they opened the Home Care Business and registered this with the Care Quality Commission. 

With a combined total of 88 years of nursing, nursing research, teaching and social work experience, they have made the company a success and taken it to its current, highly respected position.

We have recently changed our trading name to “Crystal Care” to refresh our branding and re-launch ourselves in this very busy and competitive market.

However, most of our Nurses, Health Care Assistants and Home Carers have been with the company for several years and provide our clients with a very stable, reliable, and consistent service.


Care Options We Can Provide
Care Given Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Housekeeping Cleaning, Laundry, Meal Preparation, Shopping, Tidying.
Medication By Mouth, Change Catheter.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Challenging Behaviour, Violent Behaviour.
Dementia Specialisms Alzheimer's.
Care Visits 1 Hour, 2 Hours, 3 Hours, 30 Mins, 4 Hours, 6 Hours, Full Day, Full Day & Night, Night Service (awake / waking), Sitting-in Service, Sleep-in Service.
Transport Carer provides own vehicle, Will accompany on Public Transport, Will drive client's vehicle.
Technology Automatic Medication Reminders, Family Apps.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We are working within the government guidelines to help protect our staff and clients.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Fees For Individuals Fee
Hourly Fees Start From £22.50

Funding Types
Region North West
We Accept Self-Funding Clients Yes
Local Authority Funded Clients Yes

The Importance Of Meal Times

A balanced, nutritious diet is essential to maintaining health and wellbeing, our carers can prepare all types of meals for our clients, taking likes, dislikes and cultural needs into consideration.


We Can Prepare
All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks.

Dietary Options
Pureed, Vegetarian.

Our Photos

Activities Are So Important

As part of your care plan, you'll receive support with daily living activities, both basic and physical, to help you lead a fulfilling life tailored to your abilities, whether at home or in the community.


Our Photos

Staff Specialities
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Excursions, Knitting / Embroidery, Painting, Reminiscence, Word Games.

Our Pets

Your pets are as important to us as they are to you.


How We Help With Your Pet
Feeding, Sanitation, Walking.

Regulator: CQC

Current Ratings
CQC Registered Yes
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 7th November 2019
Last rated 26th November 2019
Current Report

Crystal Care Home Care service - Care Quality Commission (cqc.org.uk)

Historic Reports

Crystal Care Home Care service - Care Quality Commission (cqc.org.uk)

Registration Date 25th November 2016
Service Provider Dr Louise May Limited, CH41 6EY

We cover Wirral, Liverpool and surrounding areas

Our Registered Address is:

136 Claughton Road
Birkenhead
Merseyside
CH41 6EY

Frequently asked questions about Crystal Care

Crystal Care was given an overall rating of "Good" by the CQC in November 2019.
Crystal Care provides Personal, Dementia, Nursing and Respite care.
Yes. Crystal Care does offer Respite care.
Yes. Crystal Care does provide care for people with Dementia.
Crystal Care accepts Local Authority clients.
Crystal Care accepts NHS Continuing Healthcare clients.
Sandra Ravera is the manager of Crystal Care.

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