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16 Brook Road
South Benfleet
Essex
SS7 5JA

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Profile Strength
Excellent 90%
Care Type Care Home
Care Category Respite | Residential
Availability Yes
Weekly Prices From £950.00
Regulator's Rating Requires Improvement
Hopes Green logo
Meet The Manager

Joanne Fellows is Care Home Manager at Hopes Green.

What makes the resident experience at Hopes Green so special? We believe it’s our real sense of ‘family’ that has kindness, friendliness and respect right at its heart.

Our team provides residential care for older people who need a little help with everyday activities such as washing, dressing and eating, including those living with dementia. We also offer short respite stays to give home carers a well-earned break. In every case we’re here to provide all the care each person’s own family could wish for. Hopes Green is within walking distance of our village shops and other amenities. All areas of our home are fresh and cheerful with a choice of lively or quiet communal spaces where residents can relax with each other or welcome family and friends.


Welcome to Hopes Green Care Home
Care Options We Can Provide
Support For Companionship, Complex Care, Convalescence, Daily Respite Care, End of Life, Independent Living, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Nursing Specialisms Aids, Alcohol and Drugs misuse, Bariatric care, Cancer, Cerebral Palsy, Chronic Traumatic Encephalopathy (CTE), Creutzfeldt-Jakob Disease, Crohn's Disease, Depression, Epilepsy, Heart Disease, Huntington Disease, Korsakoff, Liver Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Normal Pressure Hydrocephalus, Pain Management, Parkinson's Disease, Posterior Cortical Atrophy, Prader Willi Syndrome, Schizophrenia, Stroke, Traumatic Brain Injury, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

The welfare, safety and happiness of residents, team members and visitors is our number one priority.  In response to the COVID-19 pandemic, our additional stringent measures are constantly reviewed to ensure we continue to meet Government and Public Health guidance, for everyone’s safety and wellbeing, whilst continuing to offer a comfortable and happy place to live, work and visit.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Infection Prevention & Control (IPC) - Regulator’s Assessment
In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below.
Regulator: CQC
safe-tick Testing The provider assured the regulator that it was accessing testing for people using the service and staff.
safe-tick Visitors The provider assured the regulator that it was preventing visitors from catching and spreading infections.
To view the provider’s latest Inspection Reports, Click here.
Safe Visiting Space
safe-tick We have a safe visiting space

Regular contact with loved ones is essential for the mental and physical wellbeing of our residents and so we are pleased to be able to offer a range of visiting options for family members and friends.  Our visiting is in line with Government guidance, which is detailed in our Visitor Guidance and Protocols.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Minimum Age
65

Our Building and Facilities

Our home provides interiors and facilities that are modern and welcoming. We encourage all residents to make their bedrooms feel even cosier with personal touches such as cherished pictures, mementos and small items of furniture.

Residents at Hopes Green have a choice of communal lounges for conversation and watching TV and a quiet sitting room, all perfect places to welcome visitors. In the warmer months people also enjoy getting together outdoors in our peaceful gardens with their comfortable patio seating and a secure central courtyard with ornamental fountain. We’d be delighted to show you around to experience our homely, welcoming atmosphere for yourself so please arrange to pop in for a chat.


How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Chiropodist, Dentist, Hairdressers, Lift, Optician.

Our Garden
Communal Garden, Communal Patio.

Brochures
hog-hopes-green-brochure.pdf

Our Photos

Description

We have 50 en-suite, single rooms. We encourage all residents to make their bedrooms feel even cosier with personal touches such as cherished pictures, mementos and small items of furniture. Each room has phone and TV points and residents have access to free wifi throughout the home. 


About Our Rooms
Number Of Rooms 50
Number Of Ensuite Rooms 50

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point.

Our Photos
Description

Our team is made up of qualified naturally caring people who continue to build their skills with on-going training.

As well as providing excellent professional care, our entire team is dedicated to fostering a sense of home and of belonging. That means taking plenty of time to understand individual residents, their likes and dislikes, and exploring all the ways we can make them happy and comfortable. It’s all about giving our residents and their loved ones the confidence that we’re providing the very best of care, and delivering special resident experiences every day.


Our Team
Joanne Fellows
Joanne Fellows
Care Home Manager
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £950.00
Residential Dementia Fees From / Price Per Week £950.00

Funding Types
Local Authority Essex
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegan Pink tick icon Vegetarian
Dining Locations Pink tick icon Lounge/Diner
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

A critical component for good health.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon There is a weekly menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Tables are well laid.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Activities Are So Important

Another way we can help our residents to feel at home is for them to do familiar things. So our dedicated Activities Leaders gently encourage residents to carry on doing things they enjoy. If someone had a hobby or pastime they did before they arrived, we’ll encourage them to continue it with us. Or perhaps they may like to learn something new.

The important thing is that we treat every resident as an individual. If they enjoy sharing time with others, either in our home or on an organised trip out, they’re most welcome. Or, if they prefer quiet time alone, we’ll respect that too.


Our Photos

Activities At Home
Excursions, Themed Events.

Activities Outside Our Home
Local Tourist Attractions.
Our Pets

Pets are allowed upon discussion.


Can You Bring Your Pet
Yes

16 Brook Road
South Benfleet
Essex
SS7 5JA

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 3rd March 2021
Last rated 31st March 2021
Reports

31st March 2021

18th April 2019

28th May 2016

30th August 2014

9th May 2013

11th December 2012

17th August 2012

31st May 2012

27th April 2012

12th April 2012

19th January 2012

Registration Date 4th November 2011
Service Provider Four Seasons 2000 Limited, SK9 1BU
Transport
Bus Stop nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Park, Pub, Restaurant, Shops.

Frequently asked questions about Hopes Green

Hopes Green was given an overall rating of "Requires Improvement" by the CQC in March 2021.
Hopes Green provides Respite and Residential care.
Hopes Green has 50 rooms.
Prices for Hopes Green start from £950.00 per week.
Hopes Green is owned by Four Seasons Health Care.
Yes. Hopes Green does offer Residential care.
Yes. Hopes Green does offer Respite care.
No. Hopes Green does not provide care for people with Dementia.
Hopes Green accepts Local Authority clients.
Hopes Green accepts NHS Continuing Healthcare clients.
Joanne Fellows is the manager of Hopes Green.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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