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Profile Strength |
Excellent 96%
|
|---|---|
| Care Type | Home Care |
| Care Category | Personal | Dementia | Respite |
| Availability | Yes |
| Hourly Prices From | £26.00 |
| Regulator's Rating | Good |
Meet The Manager
Lisa Glass is Manager at Heritage Healthcare North East.
Lisa joined the company in May 2013 as a Senior Care Coordinator. After managing the Darlington care office, Lisa became the Registered Care Manager for Heritage Healthcare North East. As an experienced healthcare and managerial professional, Lisa has a fantastic reputation for delivering high-quality care, having led her care team to achieve ‘Good’ ratings in their CQC inspection reports. Lisa has an NVQ Level 2 and 3 in Health and Social Care and a Level 5 in Leadership and Management.
With Home Care Services from Heritage Healthcare North East, our clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care. As providers of personal and domestic care services we help elderly, convalescing and disabled clients maintain the highest quality of life possible.
| Care Options | We Can Provide |
|---|---|
| Care Given | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Housekeeping | Cleaning, Household Admin, Laundry, Meal Preparation, Prescription Collection, Shopping, Tidying. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Mild Forgetfulness. |
| Dementia Specialisms | Alzheimer's. |
| Care Visits | 1 Hour, 30 Mins. |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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Throughout the COVID-19 pandemic, we are ensuring our care team and clients are safe. We have the appropriate PPE (including facemasks, gloves and aprons) available for our care team to use when necessary whilst providing care and keeping our communication with clients transparent. We are working alongside the UK Government and CQC guidelines to continue to provide dedicated and high-quality care within the homes of the individuals we support. If you have any questions or concerns, please call our team on 01642 266390. |
||
| Infection Control Initiatives in place | ||
|---|---|---|
 |
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
|
Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
|
Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
|
Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| To view the provider’s latest Inspection Reports, Click here. | ||
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Fees For Individuals | Fee |
|---|---|
| Hourly Daytime Rate | £26.00 |
| Funding Types | |
|---|---|
| Region | North East |
| We Accept Self-Funding Clients | Yes |
| Local Authority Funded Clients | Yes |
| The Importance Of Meal Times |
|---|
|
A balanced, nutritious diet is essential to maintaining health and wellbeing, our carers can prepare all types of meals for our clients, taking likes, dislikes and cultural needs into consideration. |
| We Can Prepare |
|---|
| All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks. |
| Dietary Options |
|---|
| Pureed, Vegetarian. |
| Our Photos |
|---|
| Activities Are So Important |
|---|
|
As a part of your care arrangement, you will be supported with basic and physical activities of daily living to live as ordinary life as possible, suited to your abilities, at home and in the community. |
| Our Photos |
|---|
| Staff Specialities |
|---|
| 1 to 1 Activities, Board Games, Card Games, Crosswords, Excursions, Knitting / Embroidery, Painting, Reminiscence, Word Games. |
| Our Pets |
|---|
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Your pets are as important to us as they are to you. |
| How We Help With Your Pet |
|---|
| Feeding. |
Regulator: CQC
| Current Ratings | |
|---|---|
| CQC Registered | Yes |
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 20th September 2019 |
| Last rated | 23rd October 2019 |
| Reports | |
| Registration Date | 20th June 2017 |
| Service Provider | DCS&D Limited, DL1 5RF |
23rd October 2019 We cover Darlington, Teesside, Redcar & Cleveland and North Yorkshire
Our Registered Address is:
The TAD Centre
Ormesby Road
Middlesbrough
Teesside
TS3 7SF
Frequently asked questions about Heritage Healthcare North East
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