Home Instead Ruislip and Harrow

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Profile Strength
Excellent 94%
Care Type Home Care
Care Category Dementia | Respite | Personal
Availability Yes
Hourly Prices From £27.50
Regulator's Rating Good

Founded in March 2007 we provide the highest quality care in the home to the communities of Ruislip, Harrow and the surrounding area.

Caroline & Stuart Hart, the owners of Home Instead Ruislip & Harrow, have a passion to ensure that the care services that we provide through our highly trained CAREGivers are second to none. 

Our services help our clients remain independent and achieve their goal to remain in their own homes for longer, surrounded by many cherished memories, that we have no doubt give our clients and their families greater happiness. This is what makes what we do here at Home Instead truly worthwhile.

Specialising in non-medical care in the home, our office is proud to be part of the national Home Instead family of independently owned offices in over 200 locations throughout the UK.

Please use these links to access our e-brochures:



Home Instead Brochure
Care Options We Can Provide
Care Given Companionship, Convalescence, End of Life, High Dependency, Independent Living, Mental Healthcare, Palliative, Personal care, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Housekeeping Cleaning, Laundry, Meal Preparation, Prescription Collection, Shopping, Tidying, Transportation.
Nursing Specialisms Cancer, Diabetes, Multiple Sclerosis, Parkinson's Disease, Stroke.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Challenging Behaviour.
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Care Visits 1 Hour, 2 Hours, 3 Hours, 4 Hours, 6 Hours, Days, Full Day, Full Day & Night, Hours, Night Service (awake / waking), Sitting-in Service, Sleep-in Service, Weeks.
Transport Carer provides own vehicle, Will accompany on Public Transport, Will drive client's vehicle.
Technology Family Apps, Home Safety Monitoring, Key Safes, Personal Alarm.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
Covid-19 Emergency Support Framework
The regulatory body has assessed care providers on their ability to manage four key areas during the pandemic.  Click here to download their assessment.

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook


We are very proud to have a priceless team of dedicated, compassionate and reliable CAREGivers, many of whom go above and beyond on a daily basis to take care of our clients, our CAREGivers are what drives our success. 

Our Team
Amarjit Bhatti
Amarjit Bhatti

Amarjit started working at Home Instead in March 2018 as a CAREGiver and soon realised that she had found her passion in life. She very quickly started to build great relationships with her clients and colleagues.

Amarjit joined the office Recruitment team in November 2019, her responsibilities are to help recruit new CAREGiver’s and support them throughout their first year and helping them progress. She works closely with Clair our scheduler to make sure that our clients and CAREGiver’s are matched appropriately. 

Amarjit has had many years of experience working in customer service within the retail industry and has always enjoyed meeting new people and making a difference to people’s lives. 

Ashley Skates
Ashley Skates
Field Service Manager

Ashley started working for Home Instead in May 2013 as a CAREGiver and loved the job immediately. She loved the variety of calls, the clients that she visited, the camaraderie between the CAREGiver's and the flexibility of the hours to suit her and her family.

Ashley soon progressed to Field Supervisor, where she was still able to carry on with her clients as well as helping out with office duties. Her ability to handle different and sometimes difficult situations extremely well, has led to her recently being promoted to Field ServicesManager. Ashley has always expressed her wish to continue with her own professional development within the team at Home Instead.

Clair Bird
Clair Bird

I was lucky enough to join the Home Instead Team in May 2011. It was my first job in the care sector and knew that I had found my vocation. I feel the services that Home Instead provide are completely ‘person centred’. Home Instead has made this approach its own and all the CAREGivers and office team put this into practice every single day.

I have completed my NVQ level 2 in Health and Social Care and The Care Certificate  and I am very much looking forward to starting my level 3 in the near future. 

I joined the office team in November 2017 as the Scheduler and I have learnt so much over the past 6 months and I hope my time and experience as a CAREGiver helps me to be appreciate the fantastic job our CAREGivers do every day.

Emma Mills
Emma Mills
Client Service Manager

Emma joined Home Instead in January 2016 as a Caregiver after seeing an advert in a shop window and thought she would have a change of profession after working in transport for many years.

Emma was looking for a new challenge, however it was important that the new challenge was with the right company that was making a difference and providing a high quality service on a daily basis. She enjoys meeting and caring for individuals from all walks of life and has gained experience and confidence in the new challenges that have come her way.

Emma joined the office in the summer of 2017 as a Care Coordinator. Emma has now developed into one of our key players within the office and is now our Client Service Manager meaning that she is responsible for overseeing the care of our Clients and helping our CAREGivers deliver the best service

Jacqueline Short
Jacqueline Short
Registered Nurse and Live in Administrator

Jackie joined Home Instead in October 2020 after working as a NHS Registered Nurse for 30 years. 18 months into retirement Jackie decided that it was not for her and after meeting Caroline & Stuart at Ruislip Bowling Club she was happy to come out of retirement and join the team. 

Jackie started as a CAREGiver and now works part-time in the office helping with daily tasks, focusing on and supporting our Live-in Clients and CAREGiver’s.

Jackie has completed our Expanded Scope of Services training at National Office and so, having maintained her nursing registration, she is able to help our Clients with their nursing care needs, as well as training our Senior CAREGivers to provide nursing care at home.

Pauline McLean
Pauline McLean
Administrator and Compliance Manager

Pauline joined Home Instead in October 2016. Prior to that Pauline worked as a nursery officer for many years during which time she gained her Level 3 Diploma in childcare. Pauline has gained much experience in her career and has also studied to obtain a number of additional qualifications, including NVQ Level 2 & 3 in Business Administration and a HND in Business.

Pauline manages a number of administrative and compliance duties in the office to ensure Home Instead functions in the correct regulatory manner. She assists the office team and works closely with the Directors. Pauline helps support our CAREGiver’s and makes sure that they have all the data and information necessary to provide the highest quality care to our Clients.  

Stuart and Caroline Hart
Stuart and Caroline Hart

Their roles within the business are complimentary with Caroline focusing on the general management of the office working closely with the staff and the management of social media.

As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.

Tracy Young
Tracy Young
Office Manager / Head of People

Tracy joined Home Instead Ruislip and Harrow in April 2020 as Head of People. Previously she had worked at the Denham and Stoke Poges Franchise where she completed her Care Certification and provided quality support to clients whilst also supporting the CAREGivers by carrying out their observations, supervision meetings and personal development.

Tracy embraced the experience and completed in-house training on Care Management as well as Train The Trainer courses on Dementia and New CAREGiver Induction Training. This allowed her to deliver in-house training to new CAREGivers and increase their skills set.

On joining Harrow and Ruislip Tracy started working with the recruitment team supporting CAREGivers as Head of People and also took on the role of Office Manager supporting the office based staff and the day to day running of the office.

Fees For Individuals Fee
Hourly Daytime Rate £27.50
Hourly Night-time Rate £27.50
Hourly Rate - Bank Holiday £59.00
Hourly Rate - Christmas Day £59.00
Full Night Rate - Sleeping £200.00
Full Night Rate - Awake £240.00
Fees For Couples Fee
Hourly Daytime Rate £27.50
Hourly Night-time Rate £27.50
Hourly Bank Holiday Rate £59.00
Hourly Rate - Christmas Day £59.00
Full Night Rate - Sleeping £200.00
Full Night Rate - Awake £240.00

Funding Types
Local Authority Hillingdon
Region London
We Accept Self-Funding Clients Yes
Local Authority Funded Clients No

The Importance Of Meal Times

Our home help services for older people include preparing meals to the need of the individuals

We Can Prepare
All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks.

Dietary Options
Diabetic, Gluten-free, Halal, Kosher, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

Our home help services for older people include keeping you active, with activities to suit you

Our Photos

Staff Specialities
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Exercise Class, Gardening, Knitting / Embroidery, Music Entertainment, Quiz Games, Reminiscence, Singing, Visiting Entertainment, Word Games.

Our Pets

We will happily provide our services to Clients with pets.

How We Help With Your Pet
Feeding, Walking.

Regulator: CQC

Current Ratings
CQC Registered Yes
Overall Good
Safe Good
Well Led Outstanding
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 5th July 2021
Last rated 13th November 2021

13th November 2021

29th June 2018

24th October 2017

Registration Date 8th February 2016
Our Awards
5 Star Employer in Care 2018, 2019 & 2020
Princess Royal Award for Training 2016 & 2019
Queen's Award for Enterprise Innovation 2016

Ruislip, South Ruislip, Ruislip Manor, West Ruislip, North Ruislip, Eastcote, Pinner, Northwood Hills, Rayners Lane, Northolt, Harrow, Harrow on the Hill, South Harrow, North Harrow, West Harrow, Harrow Weald, Ickenham, Harefield, Uxbridge, Hillingdon

Our Registered Address is:

51a High Street

Frequently asked questions about Home Instead Ruislip and Harrow

Home Instead Ruislip and Harrow was given an overall rating of "Good" by the CQC in November 2021.
Home Instead Ruislip and Harrow provides Dementia, Respite and Personal care.
Home Instead Ruislip and Harrow comes under Hillingdon.
Home Instead Ruislip and Harrow does not accept Local Authority clients.

Profile Last Updated: 03 Dec 2021 | Report this Profile

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