Home Instead Ruislip and Harrow

Amarjit started working at Home Instead in March 2018 as a CAREGiver and soon realised that she had found her passion in life. She very quickly started to build great relationships with her clients and colleagues.

Amarjit joined the office Recruitment team in November 2019, her responsibilities are to help recruit new CAREGiver’s and support them throughout their first year and helping them progress. She works closely with Clair our scheduler to make sure that our clients and CAREGiver’s are matched appropriately. 

Amarjit has had many years of experience working in customer service within the retail industry and has always enjoyed meeting new people and making a difference to people’s lives. 

Ashley started working for Home Instead in May 2013 as a CAREGiver and loved the job immediately. She loved the variety of calls, the clients that she visited, the camaraderie between the CAREGiver's and the flexibility of the hours to suit her and her family.

Ashley soon progressed to Field Supervisor, where she was still able to carry on with her clients as well as helping out with office duties. Her ability to handle different and sometimes difficult situations extremely well, has led to her recently being promoted to Field ServicesManager. Ashley has always expressed her wish to continue with her own professional development within the team at Home Instead.

I was lucky enough to join the Home Instead Team in May 2011. It was my first job in the care sector and knew that I had found my vocation. I feel the services that Home Instead provide are completely ‘person centred’. Home Instead has made this approach its own and all the CAREGivers and office team put this into practice every single day.

I have completed my NVQ level 2 in Health and Social Care and The Care Certificate  and I am very much looking forward to starting my level 3 in the near future. 

I joined the office team in November 2017 as the Scheduler and I have learnt so much over the past 6 months and I hope my time and experience as a CAREGiver helps me to be appreciate the fantastic job our CAREGivers do every day.

Emma joined Home Instead in January 2016 as a Caregiver after seeing an advert in a shop window and thought she would have a change of profession after working in transport for many years.

Emma was looking for a new challenge, however it was important that the new challenge was with the right company that was making a difference and providing a high quality service on a daily basis. She enjoys meeting and caring for individuals from all walks of life and has gained experience and confidence in the new challenges that have come her way.

Emma joined the office in the summer of 2017 as a Care Coordinator. Emma has now developed into one of our key players within the office and is now our Client Service Manager meaning that she is responsible for overseeing the care of our Clients and helping our CAREGivers deliver the best service

Jackie joined Home Instead in October 2020 after working as a NHS Registered Nurse for 30 years. 18 months into retirement Jackie decided that it was not for her and after meeting Caroline & Stuart at Ruislip Bowling Club she was happy to come out of retirement and join the team. 

Jackie started as a CAREGiver and now works part-time in the office helping with daily tasks, focusing on and supporting our Live-in Clients and CAREGiver’s.

Jackie has completed our Expanded Scope of Services training at National Office and so, having maintained her nursing registration, she is able to help our Clients with their nursing care needs, as well as training our Senior CAREGivers to provide nursing care at home.

Pauline joined Home Instead in October 2016. Prior to that Pauline worked as a nursery officer for many years during which time she gained her Level 3 Diploma in childcare. Pauline has gained much experience in her career and has also studied to obtain a number of additional qualifications, including NVQ Level 2 & 3 in Business Administration and a HND in Business.

Pauline manages a number of administrative and compliance duties in the office to ensure Home Instead functions in the correct regulatory manner. She assists the office team and works closely with the Directors. Pauline helps support our CAREGiver’s and makes sure that they have all the data and information necessary to provide the highest quality care to our Clients.  

Their roles within the business are complimentary with Caroline focusing on the general management of the office working closely with the staff and the management of social media.

As well as the financial management of the business, Stuart is focused on continuing to build relationships with local providers and organisations to ensure that Home Instead Ruislip and Harrow continue to make a positive contribution to the community. Stuart is also the Responsible Individual for the service registered with CQC.

Tracy joined Home Instead Ruislip and Harrow in April 2020 as Head of People. Previously she had worked at the Denham and Stoke Poges Franchise where she completed her Care Certification and provided quality support to clients whilst also supporting the CAREGivers by carrying out their observations, supervision meetings and personal development.

Tracy embraced the experience and completed in-house training on Care Management as well as Train The Trainer courses on Dementia and New CAREGiver Induction Training. This allowed her to deliver in-house training to new CAREGivers and increase their skills set.

On joining Harrow and Ruislip Tracy started working with the recruitment team supporting CAREGivers as Head of People and also took on the role of Office Manager supporting the office based staff and the day to day running of the office.