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Profile Strength
Excellent 99%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,200.00
Regulator's Rating Outstanding
Meet The Manager

Tina Bentley is The Home Manager at Firstlings.

My name is Tina, I have worked at Firstlings since 1999, progressing from the role of Junior Carer to Registered Manager in 2009. I'm extremely passionate and caring and have adapted to the many changes that have been introduced within the care sector. My ethos is to be the voice for my residents whilst accommodating their individual needs. 

We have been awarded several accolades over the years and continue to receive some great testimonials from the families of our residents, not least of which was to be accredited with an "Outstanding" rating by the CQC, which is indeed testament to the sheer dedication of every valued member of my team.

Of worthy mention, is the fact that I also worked alongside the parliamentary review for care homes, to give some realistic insight into our world and the many challenges that we continue to face, both operationally and commercially, in our assertive effort to deliver the very best level of care within our community.

Firstlings is a residential home, located in the lovely, picturesque town of Maldon in Essex, and has been established since 1986. It was originally a vicarage, and is set in gardens, including a centrally positioned courtyard garden and patio area. At Firstlings, we are told it feels like a home away from home. The Home has been beautifully furnished and our onsite handyman ensures the decor is regularly updated to keep the Home looking fresh.


Firstlings
Tour Dash of Firstlings
Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Medication By Mouth.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

We follow all update with covid 19.

we have very good commutation with residents and family informing how we can make all people safe in there home and when people our visiting .

we carry out audits and risk assessments 

all visitors to Firstlings need to have LFD test before entering the care home, wearing full ppe provide by us .  

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

we have a pod for visitors and outside summer house .

Firstlings safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

LGBTQ Welcome
Yes
Contract
T's & C's - contract - Jan22 FL.doc
Our Building and Facilities

We have regular visits from a hairdresser, chiropodist and optician, and also hold Holy Communion every month. Our doctors and districts nurses highly recommend us and we have a great relationship with them all.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Jan 1986

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, GP, Hairdressers, Lift, Optician.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls.

Brochures
Firstlings Brochure.pdf

Our Photos

Description

All bedrooms and communal areas are fitted with a nurse-call system and smoke alarm. All bedrooms are fully furnished, but residents are welcome to bring with them items of their own furniture by arrangement.


About Our Rooms
Number Of Rooms 32
Number Of Ensuite Rooms 26

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Telephone Point.

Description

Our caregivers are genuinely passionate about providing care and are committed to career development. We ensure staff are kept up to date on the latest training, so you can be confident that your loved one will always receive the very best care and companionship with us.


Our Team
Kerry Taylor
Kerry Taylor
Deputy Manager

Hi I am Kerry. 

I have worked at Firstlings since I was 20 years old. I joined as a Care Assistant, then moved onto Senior, where I worked night shifts for 15 years before taking up the the role of Deputy Manager in 2009.

Firstlings is more than your place of work, it is also like being at home. 

I enjoy all aspects of my job and find my role very rewarding, one aspect being end of life care. To support our residents and their families whilst ensuring everything is place such as Farleigh Hospice, anticipatory medication and to ensure their passing is pain free and dignified. I feel the last part of care you can finally give is a great honour.

Margaret Cartwright
Margaret Cartwright
Head House Keeper

Hello, my name is Margaret and I have worked at Firstlings now for 6 years . I am involved with working with the domestic team , which means I work in many areas of the home helping residents in lots of different ways . This gives me a lot pleasure which means I enjoy my job role .

No job is to big or to small for me to help .

Paul Old
Paul Old
Senior Carer

Hi, my name is Paul and I first starting working in care when I turned 18 years old, having worked my way up from being a Carer to that of Senior Carer .

I thoroughly enjoy coming to work, spending time with the residents and listening to their stories, I feel that over time I've developed a good working rapport with all the staff and residents .

It gives me great pleasure to watch them enjoying a hearty meal and chatting away, just knowing that they're all okay .

Theresa Kelly
Theresa Kelly
Senior / Activities coordinator

Hi My name is Theresa Kelly.

I started working at Firstlings in march 2014 in my role as kitchen assistance. My Manager Tina, saw potential and encouraged me to try moving into care, which I did and worked my way up to Senior Carer once I passed my NVQ 2 and 3. After many year's working the floor as a Senior Carer, I went on do activities as well and have taken up many courses since. The first was at Anglia Ruskin University where I came away with so much more understanding and tips to then bring into the home. I also go to NEC to expand my knowledge, whilst introducing new ideas.

As for both my roles, one of my favourite parts is interacting with all the residents and mentoring the students that pass through the home. I am currently helping a student with their Duke of Edinburgh award and another for their B-Tec in social care.

Tina Bentley
Tina Bentley
The Home Manager

My name is Tina, I have worked at Firstlings since 1999, progressing from the role of Junior Carer to Registered Manager in 2009. I'm extremely passionate and caring and have adapted to the many changes that have been introduced within the care sector. My ethos is to be the voice for my residents whilst accommodating their individual needs. 

We have been awarded several accolades over the years and continue to receive some great testimonials from the families of our residents, not least of which was to be accredited with an "Outstanding" rating by the CQC, which is indeed testament to the sheer dedication of every valued member of my team.

Of worthy mention, is the fact that I also worked alongside the parliamentary review for care homes, to give some realistic insight into our world and the many challenges that we continue to face, both operationally and commercially, in our assertive effort to deliver the very best level of care within our community.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,200.00

Funding Types
Local Authority Essex
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining Pink tick icon Restaurant
Dining Styles Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon men1.jpg Pink tick icon men2.jpg Pink tick icon men3.jpg Pink tick icon men 6.jpg
Specialities Pink tick icon homemade food
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.


Pink tick icon Individual dietary needs are person centred.


Pink tick icon Meals reflect the nutritional needs of the residents.


Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.


Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.


Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].


Pink tick icon Residents dining in their own room have the same food options as elsewhere.


Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.


Pink tick icon Residents have access to Dining Room.


Pink tick icon Residents have the option of dining in their own room.


Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.


Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.


Pink tick icon Residents with dementia are shown food or visual menus to help them decide.


Pink tick icon There is a weekly menu.


Pink tick icon We offer catering for special events.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Halal food can be served.


Pink tick icon Kosher food can be served.

Pink tick icon Gluten-free food can be served.


Pink tick icon Vegan food can be served.


Pink tick icon Vegetarian food can be served.


Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.


Pink tick icon Tables are well laid.


Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).


Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.


Pink tick icon We have a waste management system.


Pink tick icon We monitor our food waste.

Pink tick icon Residents can get involved in the growing of food and/or ingredients on site.


Pink tick icon We grow some food and/or ingredients on site.


Pink tick icon We use locally sourced and locally grown or reared food.


Pink tick icon We use organically grown food.

Pink tick icon Our energy usage is well maintained.


Pink tick icon We are actively reducing food mileage.

Activities Are So Important

We have regular visits from a hairdresser, chiropodist and optician, and also hold Holy Communion every month. Our doctors and districts nurses highly recommend us and we have a great relationship with them all.

Activities are given a very high priority in our home, and we pride ourselves on the range and variety we offer our residents; from bingo, and alphabet games to flower arranging. Many are also not only enjoyable but aid in keeping the mind active from number recognition to mind expression. We also have a sensory garden with brightly coloured charms and butterflies, sparkling in the sunshine.

The Home has great support from local businesses, where one such business provides us with the flowers for our arranging classes. Support from our local community is very important to us and we attend Rotary club parties and our local secondary school, with volunteers coming in for demonstrations too.


Our Photos

Timetables
board.jpg

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Themed Events, Word Games.

Activities Outside Our Home
Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Theatre.
Our Pets

Please speak to the home manager.


Can You Bring Your Pet
No

7 The Street
Heybridge
Maldon
Essex
CM9 4NB

Regulator: CQC

Current Ratings
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Outstanding
Responsive Outstanding
Effective Good
Inspection Reports
Last inspected 27th August 2020
Last rated 2nd October 2019
Reports

10th September 2020

2nd October 2019

30th December 2016

17th April 2015

5th December 2013

19th December 2012

Registration Date 13th January 2011
Service Provider Sohal Healthcare Limited, RM11 3LN
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Bank, Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shops, Surgery.

Frequently asked questions about Firstlings

Firstlings was given an overall rating of "Outstanding" by the CQC in October 2019.
Firstlings provides Dementia, Respite and Residential care.
Prices for Firstlings start from £1,200.00 per week.
Firstlings is owned by Sohal Healthcare.
Yes. Firstlings does offer Residential care.
Yes. Firstlings does offer Respite care.
Yes. Firstlings does provide care for people with Dementia.
Firstlings accepts Local Authority clients.
Firstlings accepts NHS Continuing Healthcare clients.
Tina Bentley is the manager of Firstlings.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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