The Oaks

1. STAYING UP TO DATE WITH POLICIES AND GUIDANCE
We carefully follow guidance from Public Health England and Wales combined with the Care Quality Commission,Care Inspectorate Wales and the Local Authority for information. Residents and families are kept up to date through regular contact with our home managers. Our staff have all received the relevant specialist training on infection control.

2. INCREASED CLEANING AND DISINFECTION
Our homes have increased the frequency of sanitation including high frequency touchpoints.
Our housekeepers have received additional training and guidance and, along with their existing cleaning schedules, using commercial grade quality cleaning products, they will continue to keep our homes clean and safe. Staff arrive in their own clothes and change into a clean uniform on site.

3. HIGH QUALITY PPE
We have a consistent supply of high-quality PPE for both staff and visitors which is utilised and handled in line with Government guidance. This includes both how it should be worn, and how it should be removed and disposed of.

4. REGULAR TESTING
Our staff are tested three times a week using a combination of PCR tests (processed in laboratories) and lateral flow device tests that give results in less than 30 minutes. All our residents have a temperature check twice daily and take a PCR test every 28 days, unless presenting symptoms.

5. ESSENTIAL CONTRACTORS AND VISITORS FOLLOW INFECTION CONTROL PROCEDURES
All essential visitors and contractors must follow our infection control procedures. These include a temperature check, hand sanitation, health questionnaire and a lateral flow device test. Full medical grade PPE is also issued upon entry.

6. INNOVATIVE WAYS OF HELPING FAMILIES TO STAY IN TOUCH
We understand the important role of staying in touch with family and friends over this difficult time. Each resident may name five individuals for contact visits under strict infection control measures, including a pre-test and PPE issued. All of our homes offer pod visits where they are face-to-face with a loved one. The pods are divided by a clear screen and have their own separate entrance and exit.
In addition to pod visits, we encourage video calls, phone calls and letters. Pod visits are pre-agreed and follow stringent guidelines to ensure everyone remains safe. All these options are available to book online, or on the telephone.

7. CONTINUED RESIDENT WELLBEING PROGRAMMES
The emotional wellbeing and health of residents is at the very heart of all our care homes. Our full-time activity coordinators have full and varied timetables to ensure our residents remain stimulated both physically and mentally. Our experienced carers monitor the health of each resident daily and, should medical attention be required, medical professionals continue to operate within the homes in accordance with our essential visitor policy. Regular ward rounds are conducted virtually with GPs.

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Our care home provides a telephone in some of our residents’ rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

The Oaks has 73 rooms spread across 3 floors of modern, purpose-built accommodation.

We aim to provide a vibrant community in which our residents can live their lives to the full, but in the knowledge that they are surrounded by the best possible nursing care and support, assisted by the very latest care planning and nurse-call technology.

Our home is fortunate to enjoy some lovely views over the adjoining countryside whilst, inside, residents can enjoy extensive communal areas, including a bar/coffee lounge, cinema/activity room, a hair salon/nail bar and lounges, dining rooms and libraries on each floor. There is even an Xbox games console to keep younger ones entertained on family visits!

A huge amount of thought has gone into the development of The Oaks, ensuring that the bedrooms and wider facilities lend themselves perfectly to the comfort and well-being of our residents.

Where residents requiring extra support are concerned, room layouts have been designed with a focus on delivering outstanding person-centred care within a supportive, care-focused environment.

The Oaks offers residential, nursing and dementia care tailored to individual requirements in a safe, secure and friendly environment. Our team is highly experienced and able to provide a personalised service to every resident.

We describe The Oaks as a care home for the whole family as we fully recognise the vital role families and friends play in the lives of our residents.

We listen with compassion to what our residents, families and friends have to say and respond with the kind, personal, inclusive attention that we would hope for ourselves.

We allow pet therapy animals to visit the home and also any visitors pets.