St Helens Hall
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Elephant Lane
St. Helens
Lancashire
WA9 5EL
| Care Type | Care Home |
|---|---|
| Care Category | Residential | Dementia | Respite |
| Availability | Yes |
| Regulator's Rating | Good |
Meet The Manager
Amanda Clark is The Home Manager at St Helens Hall.
Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out. Amanda has completed NVQ Levels 2 and 3 in Health and Social Care. Amanda has also completed her Level 5 Management Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity.
In October 2015, Amanda was appointed as the Registered Home Manager of St Helens Hall to ensure we deliver excellent standards of care for all our residents. Amanda feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for St Helens Hall to be ‘outstanding’ in all areas by the regulator, CQC.
St Helen’s Hall & Lodge is a modern, purpose-built care home in Thatto Heath, St Helen’s. It offers residential care for up to 94 older people.
All bedrooms have en-suite facilities, a telephone point and a television point. The home also has several lounges and dining rooms.
The home back onto rugby grounds and a large fishing pond. There is a bus stop outside where residents can catch buses into the centre of Liverpool.
Just next to the home is a post office and a newsagent.
The home’s activities coordinator arranges a variety of things to join in with, including trips out, quizzes, art, pet therapy and karaoke.
Food is freshly prepared in the kitchen and snacks are available throughout the day, with dietary needs catered for. Residents can choose to eat together or privately in the rooms.
A day in the life of St Helens Hall
Meet the Managers of St Helens Hall
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Personal care. |
| Disability Support | Physical Disability, Physically Frail, Walking Frame. |
| Medication | By Mouth. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Challenging Behaviour. |
| Dementia Specialisms | Alzheimer's. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
1. STAYING UP TO DATE WITH POLICIES AND GUIDANCEWe carefully follow guidance from Public Health England and Wales combined with the Care Quality Commission,Care Inspectorate Wales and the Local Authority for information. Residents and families are kept up to date through regular contact with our home managers. Our staff have all received the relevant specialist training on infection control. 2. INCREASED CLEANING AND DISINFECTIONOur homes have increased the frequency of sanitation including high frequency touchpoints. 3. HIGH QUALITY PPEWe have a consistent supply of high-quality PPE for both staff and visitors which is utilised and handled in line with Government guidance. This includes both how it should be worn, and how it should be removed and disposed of. 4. REGULAR TESTINGOur staff are tested three times a week using a combination of PCR tests (processed in laboratories) and lateral flow device tests that give results in less than 30 minutes. All our residents have a temperature check twice daily and take a PCR test every 28 days, unless presenting symptoms. 5. ESSENTIAL CONTRACTORS AND VISITORS FOLLOW INFECTION CONTROL PROCEDURESAll essential visitors and contractors must follow our infection control procedures. These include a temperature check, hand sanitation, health questionnaire and a lateral flow device test. Full medical grade PPE is also issued upon entry. 6. INNOVATIVE WAYS OF HELPING FAMILIES TO STAY IN TOUCHWe understand the important role of staying in touch with family and friends over this difficult time. Each resident may name five individuals for contact visits under strict infection control measures, including a pre-test and PPE issued. All of our homes offer pod visits where they are face-to-face with a loved one. The pods are divided by a clear screen and have their own separate entrance and exit. 7. CONTINUED RESIDENT WELLBEING PROGRAMMESThe emotional wellbeing and health of residents is at the very heart of all our care homes. Our full-time activity coordinators have full and varied timetables to ensure our residents remain stimulated both physically and mentally. Our experienced carers monitor the health of each resident daily and, should medical attention be required, medical professionals continue to operate within the homes in accordance with our essential visitor policy. Regular ward rounds are conducted virtually with GPs. |
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| Infection Control Initiatives in place | ||
|---|---|---|
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| To view the provider’s latest Inspection Reports, Click here. | ||
| Safe Visiting Space | |||||
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| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling The Care Organisation has not indicated availability Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals here. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| Our Building and Facilities |
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The home offers a wide range of features designed with the comfort, privacy and independent lifestyle choices of residents in mind. Regular activities in the home include film afternoons which take place twice weekly in the cinema room, trips out, entertainers visiting the home, and much more ensuring that each resident’s hobbies and interests are catered to. A menu which changes daily consists of home-cooked meals, served from the dressed dining room, tailored to suit the individual needs and likes of the residents |
| Is Our Home Purpose Built |
|---|
| Yes |
| How Many Floors We Have |
|---|
| 2 |
| Who Owns Our Building |
|---|
| Private |
| Communal Rooms |
|---|
| Activities Room, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
|---|
| Assisted Bathroom, Cinema, Hairdressers, Lift. |
| Our Garden |
|---|
| Communal Garden, Wheelchair Friendly Access. |
| How 'Smart' Are We? |
|---|
| Reduce Plastic Use. |
| Our Photos |
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| Funding Types | |
|---|---|
| Local Authority | St. Helens |
| Region | North West |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
|
|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu has been verified by a registered nutritional therapist or dietitian.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
5 Star Rated by UK Food Standards. Hand hygiene for both residents and staff.
We are following best practice including NICE guidelines as a standard.
We are conducting internal and/or 3rd party food safety audits.
We have allergen management policies in place.
A freedom to eat the food you want, when you want it.
A Private Dining room is bookable for residents and their families.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
We use locally sourced and locally grown or reared food.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
|---|
|
Regular activities in the home include film afternoons which take place twice weekly in the cinema room, trips out, entertainers visiting the home, and much more ensuring that each resident’s hobbies and interests are catered to. |
| Our Photos |
|---|
| Activities At Home |
|---|
| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Pilates, Reminiscence, Singing, Word Games. |
| Activities Outside Our Home |
|---|
| Local Tourist Attractions. |
| Our Pets |
|---|
|
We allow pet therapy animals and for visitors to bring their pets. |
| Can You Bring Your Pet |
|---|
| No |
| We Welcome |
|---|
| Dogs, Others (subject to review). |
Elephant Lane
St. Helens
Lancashire
WA9 5EL
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 3rd December 2021 |
| Last rated | 30th December 2021 |
| Reports | |
| Registration Date | 17th January 2020 |
| Service Provider | Sandstone Care North West Limited, WA3 6AE |
30th December 2021 | Transport |
|---|
| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
|---|
| Anglican Church. |
| Nearby Services |
|---|
| Hospital, Park, Pub, Restaurant, Shops. |
Frequently asked questions about St Helens Hall
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