Gillian McKnight is General Manager at Four Hills Care Home.
I have worked in the home since 1996 starting off as the Administrator and thereafter being promoted to the Assistant Manager.
Prior to coming to Four Hills I worked for many years with the NHS and also in a drug and alcohol rehabilitation unit. Four Hills however has been by far the place where I have received the greatest job satisfaction.
I am not alone with a long service to the home with many of the team having 10, 15 and even 20 years service!
Four Hills has a really homely atmosphere and I am sure this is down to the team being so positive about the home and all who live here.
Four Hills is a modern, purpose-built care home in Glasgow, offering nursing care and residential support to older people. Our dedicated team of skilled and attentive staff are committed to satisfying each individual’s needs and ensuring the highest quality of care. Our stated aim is ‘to foster an atmosphere of care and support, which both enables and encourages residents to live as full, interesting and independent a lifestyle as possible’.
The home, situated at the heart of the Ruchill community, is split into four separate units, all with single bedrooms and en-suite bathrooms. There are shared lounges, many quiet areas and a small, self-contained flat available to visiting relatives. We’re lucky to have the best of both worlds – we’re just a stone’s throw away from the bustling West-end and the city centre, yet a half hour drive will take you to the bonny banks of Loch Lomond.
We welcome visitors at any time and are happy to offer helpful advice if we can, so please feel free to call us or to drop in.
Click below to view our service information and Care Inspectorate reports.
Four Hills provides care for 120 elderly frail residents who all have individual care needs. Our caring team provide support to not only our residents but also to their relatives too.
Our single bedrooms provide a personal area and we encourage residents and their families to make the space their own. The home has lots of communal areas where residents can socialise together or have small family gatherings.
Gardens are secure, colourful and have comfortable seating areas for all to enjoy and participate in outdoor activities.
On-site Activity classes Day trips Exercise classes Internet access/wifi Laundry Landscaped gardens Private dining Quiet lounge Relatives meal with residents Special dietery requirements TV lounge
Accessibility Disabled bathroom Disabled WC/facilities Disabled parking Lifting and handling equipment Step-free access Wheelchair access within home Mini bus or other transport
Extra services Chiropody Hair dressing salon Newspapers/magazines Residents may retain their GP
We strive to make life at Barchester care homes as stimulating and fulfilling as possible and are committed to ensuring independence, dignity and choice in every aspect of daily life.
From carers and nurses to activities co-ordinators and chefs, our compassionate staff are all trained to use a person-centred approach and spend time getting to know every individual in order to learn what they like and what is important to them.
Four Hills provides care for 120 elderly frail residents who all have individual care needs. Our caring team provide support to not only our resident group, but to our relative group as well. Our single bedrooms provide a personal area and we encourage residents to make the space their own. The home has lots of communal areas where residents can socialise together or have small family gatherings. Gardens are secure, colourful and have comfortable seating areas for all to enjoy and participate in outdoor activities.
Deputy General Manager
Melanie started work at Four Hills in 2004 and has been promoted recently to the Deputy General Manager of the home. Her experience as a nurse gives her the attributes to ensure the home is run efficiently, clinically safe and also to have a happy environment. Melanie is both approachable and experienced – the main attributes of a good manager.
Head of Unit – Firhill House
Eric has worked for Four Hills since 2006 working his way up from Registered Nurse to Head of Unit where he is the clinical lead in ensuring great care for the complex/palliative residents who come to live in the home from hospital. He recently won the prestigious Scottish Care Award for Palliative and End of Life Care Practice.
Head of Unit Maryhill House
Margaret leads a unit that provides great care to a variety of vulnerable people many of whom require end of life care. She is a compassionate and caring nurse and we are lucky she has been part of the home for 18 years.
Head of Unit - Lambhill House
Belinda has 20 years-service with the company. She runs a tight ship and “her” residents always come first. Belinda makes sure that her team not only deliver a high standard of care but create an environment of calmness and fun.
Head of Unit Ruchill House
Camille has been working for the home for 15 years and has recently been promoted to Unit Manager where she is doing a great job. Camille is a dedicated nurse and both residents and staff love her.
Marie Crainey & Eileen Orr
Marie and Eileen are two of our Activity Coordinators. They have 21 and 20 years-service respectively. Marie has been in the role since joining the company and Eileen recently joined the activity team although she was often involved in social events when working with the housekeeping team. They provide a varied and entertaining schedule for everyone’s taste and needs and enjoy every minute of it.
Paul, our Head Chef, is very passionate about his work and regularly takes part in The Big Breakfast, where he hosts a fancy breakfast with some of the residents. Paul also holds demonstrations on Pizza making and cake decorating along with developing delicious menus for every resident.
Senior Head of Maintenance
Wullie, also known as Mr Four Hills. has been working in the home since its opening in 1993. He is loyal to the home and the residents who live here, making sure everything is maintained to the highest standard. He was recently promoted and assists other homes too.
Care Practitioner & Regional Trainer
Tracy combines her expertise in providing not only first class care in the home but also ensures that everyone is trained to a high standard ensuring that the team develop their skills. Tracy was the BHC Divisional Winner for Care Practitioner of the Year in 2019. Tracy is a valuable team member for both Four Hills and Barchester.
The Importance Of Meal Times
Food and Nutrition at Four Hills
Food at Four Hills is the main topic of conversation at our Residents Forum and we try hard to meet everyone's preferences. We make a point of finding out what our residents likes and dislikes are and encourage residents to participate in our menu planning. Our experienced chefs choose ingredients that are both tasty and nutritious to make sure meals are both delicious and appealing.
Taking part in resident group activities is another area that our chefs take part in whether it is pizza making, cake decorating or fruit tasting sessions.
For residents that have difficulties in swallowing we modify the menu of the day so that is it a soft, palatable dish. To support our chefs in producing these dishes, our hospitality and Chef Academy organises theory and practical workshops. Working in partnership with Nutricia, our practical workshops involve all chefs and deputy managers learning about dysphagia and producing these modified menus. The chefs work with the chef trainer to prepare fork mashable and thick puree meals to the correct consistency, taste and presentation. The deputy managers can then ensure all modified menus served are presented correctly for our residents.
Attracting top chefs
Our chefs are recruited on the basis of an interview with the regional hospitality support team and the manager for the home. Selection also involves a practical element where potential cooks are asked to cook for and meet a panel of people living in the home. Chefs take their job extremely seriously and our annual Chef competition sees our chefs battle it out in regional heats and then at a national final for the accolade of 'Barchester's Chef of the Year'.
Our activity and lifestyle programme is arranged for all our residents to participate in and is updated regularly based on ideas from our residents group during our resident forum. Our Resident of the Day strategy ensures each person receives at least one day each month where the focus is all about them.
We have a monthly concert and to date this is appreciated and enjoyed by most residents. The Four Hills Taverns is open for business every Friday afternoon and is an area where residents and staff socialise, hold pub quizzes and partake in a little refreshment.
The team at Four Hills try hard to meet everyone's needs and encourage all residents and their families to join in the fun.