Crystal Court

Following guidelines Burlington, local authority and government. Weekly COVID tests, Completing questioners on visit into home. Proof checking professional staff visits ensuring they have tested negative. COVID tests on residents as guidelines. Any admissions isolated COVID free within 48 hours prior to admission. Tested within next 48 hrs and then with other resident s every 28 days un less showing any symptoms.

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

The facilities at Crystal Court allow residents to enjoy other everyday routines that keep them independent, including having their weekly hair and nail appointment at the luxurious salon or catching up with friends in the Crystal Court Tea Room.

Crystal Court had 60 bedrooms all with en suite facilities 

The Care Team at Crystal Court strives to deliver the highest levels of residential and dementia care to our residents.
Our trained, experienced and compassionate Care Team will devise a bespoke care plan so you can rest assured your loved one will receive the best possible care.

The varied menu is offered by the chefs who closely communicate with residents to meet their individual needs and preferences

Our activities, trips, events and hobbies take place both within Crystal Court, and the surrounding areas and include gardening, fundraising days for local charities and excursions to community events, local exhibitions, the theatre and the cinema. The wonderful spa town of Harrogate and all its attractions, Yorkshire Dales and the North York Moors are all within driving distance of Crystal Court and are perfect places for you to visit with family and friends, or as part of an excursion, we might plan for residents.

Policy Statement

In this home we believe that service users should be able to live their lives as closely as possible to the way they would choose if they were living independently and that many residents place a high value on contact with their own or other people’s pets. We recognise, however, that other residents may be uncomfortable with living creatures in their immediate environment and that for some people close contact with certain animals may even be injurious to their health and comfort.

Aim of the Policy

This policy aims as far as possible to balance possibly conflicting interests in relation to pets and to make clear the home’s practice so that prospective residents can make an informed choice when deciding whether or not to come into the home.

Policy on Pets

1. Pets and residents’ individuality

We try as far as possible to implement the requirement in the National Minimum Standard on Autonomy and Choice that service users should be entitled to bring personal possessions with them, and we recognise that in some circumstances it is wise to see pets in this light. We know that for many older people a pet, or at least contact with an animal, represents a source of deep emotional satisfaction. As part of the pre-admission needs assessment of every prospective resident, we will explore feelings about pets in the course of recording their interests, hobbies, social contacts and relationships.

2. Accommodating residents’ pets

If a prospective resident owns a pet and does not want to be parted from it, we will consider whether we can accommodate the pet. Issues to be taken into consideration will include:

a. whether the service user will be personally able to take care of the pet                                                  

b. whether the pet can generally be accommodated in the resident’s own room

c. whether there are other pets in the home at that time

d. whether the presence of the pet in the home is likely to impact on other residents

e. how other residents are likely to react to the pet.

If a pet cannot be accommodated, we will advise the prospective resident on the alternative arrangements which might be made for the pet’s welfare.

3. The residents’ responsibilities

A resident who has a pet in the home, will be expected to:

a. accept full responsibility for the pet’s exercise, welfare and cleanliness, although limited involvement

of staff in the care of the pet may be considered in the context of the resident’s care plan

b. meet all veterinary expenses

c. make appropriate arrangements in consultation with staff for storing anything the pet may need

d. keep the pet generally in their own room, unless other arrangements have been specifically agreed

e. take responsibility for the pet’s behavior if it has been agreed that the pet may enter communal areas

f. ensure, as far as possible, that the pet does not distress other residents

g. accept responsibility for any damage or injury caused by the pet, including making appropriate
insurance arrangements.
If a resident with a pet becomes unable to meet their responsibilities through disability or deteriorating health, we will:
a. discuss alternative arrangements with the resident
b. give every possible help in finding an alternative home for the pet.
If a resident’s pet dies in the home we will:
a. help the owner to deal with the feelings such a death provokes and with the tasks which follow
b. provide assistance in replacing the pet if that is feasible
c. be sensitive to the possible effects on other residents.
4. Pets belonging to the home
With regards to pets belonging to the home, as opposed to those belonging to residents, we will:
a. inform prospective residents of the situation and of our policy, accepting that some prospective
residents may wish not to come into a home with pets
b. ensure that specific staff are allocated responsibility for the care of the pets
c. involve any resident who wishes to do so in the care of the home’s pets
d. use contact with pets as a positive aid to the welfare of residents who enjoy such contacts
e. exclude pets from any areas of the home where their presence would constitute a health risk or from
areas where it has been agreed should be pet-free
f. try, as far as possible, to ensure that pets do not distress residents who find them uncongenial
g. consult residents before disposing of an existing pet or introducing a new pet to the home.
5. Other contacts with animals
We recognise that for some older people, contact with animals may be pleasurable or even therapeutic. If we
do not have the capacity to provide such contacts within the home’s own resources, we will:
a. make arrangements for organized visits of animals to the home or for visits by residents to places
where they can have contact with animals
b. explore the therapeutic value of these contacts in order to maximize the benefits for individual
residents
c. ensure that on such occasions there are alternative facilities available for residents who do not wish to
have contact with animals.
Whenever anyone wishes to bring a pet into the home, eg on a visit, it is important that they seek permission from the
manager on duty. If they wish to do so on a regular basis they should obtain the written permission of the registered
manager.