Chestnut View Care Home
Book a Visit
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Profile Strength |
Excellent 95%
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| Care Type | Care Home |
| Care Category | Nursing | Dementia | Respite |
| Availability | Yes |
| Weekly Prices From | £1,350.00 |
| Regulator's Rating | Requires Improvement |
Meet The Manager
Shantel Booth Da-Costa is Home Manager at Chestnut View Care Home.
Firstly, I would like to take this opportunity to give you a warm welcome to Chestnut View Care Home. I have been the manager here since December 2023, and being a registered nurse myself, I care deeply and passionately about all the residents that call Chestnut View their home. I have a fantastic team of staff, and regardless of their department, they are all exceptional. I take great pride in leading them. Whether you are joining us as a respite resident here or as a permanent resident, we will treat you with the utmost respect and dignity and will do everything we can as a team to ensure that all of your needs and wishes are met.
Our centrally-located, fully-equipped care home in Haslemere can cater to the unique needs of you or your loved one. We have a dedicated team of carers who have been working at our home for long periods of time and helped residents transition into this new stage of their lives. We have all the latest technology and facilities for residents to enjoy within our care home, with beautiful views over Lion Green Park to enjoy.
Our purpose-built nursing home has all the facilities needed to provide specialist dementia care, residential care, nursing care, and respite care. We create a community at Chestnut View that is built around the close relationships between residents and our highly trained staff. We take all necessary steps to help you settle in and continue to live an enjoyable and independent life. We can’t wait to meet you and support you with your care requirements, it is easy to book a visit.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Complex Care, Convalescence, End of Life, Independent Living, Learning Disability (ALD), Mental Healthcare, Nursing Dementia / EMI, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples. |
| Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
| Medication | By Mouth, Change Catheter, Electronic Medication Management, Injection, Suppository. |
| Nursing Specialisms | Bariatric care, Cancer, Cerebral Palsy, Crohns, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Motor Neurone Disease (MND), Multiple Sclerosis, Muscular Dystrophy (MD), Pain Management, Parkinson's Disease, Prader Willi Syndrome, Stroke, Ulcerative Colitis. |
| Type Of Dementia | Mild Dementia, Moderate Dementia. |
| Dementia Behaviour | Agitation / Restlessness, Disrupted Sleep Patterns, Mild Forgetfulness, Wandering . |
| Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
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| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Admission | The provider assured the regulator that it was admitting people safely to the service. |
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Policies | The provider assured the regulator that its infection prevention and control policy was up to date. |
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Premises | The provider assured the regulator that it was promoting safety through the layout and hygiene practices of the premises. |
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Shielding | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Staffing | The provider assured the regulator that it was making sure infection outbreaks can be effectively prevented or managed. |
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Testing | The provider assured the regulator that it was accessing testing for people using the service and staff. |
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
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Visitors | The provider assured the regulator that it was preventing visitors from catching and spreading infections. |
| To view the provider’s latest Inspection Reports, Click here. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling Our care home provides a telephone in some of our residents’ rooms. Family Portal Yes, our care home has provides families with a family portal. Find out more about Family Portals here. |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 65 |
| LGBTQ Welcome |
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| Yes |
| Our Building and Facilities |
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Chestnut View Care home has an abundance of features for residents to enjoy at their leisure. These include a large reception, luxurious lounges with patio door access to the garden and bright dining spaces on each floor. Outside, the home boasts a lovely landscaped garden, which is much loved and used by residents and their families on the warmer days. |
| Is Our Home Purpose Built |
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| Yes |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Bar / Pub, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Beauty Salon, Hairdressers, Lift, Minibus, Smoking Area, Therapy Room. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
| Brochures |
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| FUTURECARE-FOLDER_INSERT_4PG-CHESNUT VIEW_1.4 - Online.pdf |
| Our Photos |
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| Description |
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Chestnut View Care Home is home to 60 residents. Offering dedicated nursing care and specialist dementia care – the home provides outstanding nursing care to male and females over the age of 65, both for long and short–term stays. Chestnut View has been carefully equipped throughout to meet the individual needs of all residents and to provide a safe and comfortable environment. |
| About Our Rooms | |
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| Number Of Rooms | 60 |
| Number Of Ensuite Rooms | 60 |
| We offer these types of ensuite rooms: Shower Rooms. | |
| Type Of Room |
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| Double Room. |
| Room Features |
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| Furnished, Garden View, Step Free Access. |
| Room Facilities |
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| Alarm, Catch up TV, Freeview TV, Internet Access, Secure Access, Telephone Point, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £1,350.00 |
| Nursing Fees From / Price Per Week | £1,550.00 |
| Residential Dementia Fees From / Price Per Week | £1,400.00 |
| Nursing Dementia Fees From / Price Per Week | £1,550.00 |
| Respite Fees From / Price Per Week | £1,500.00 |
| Funding Types | |
|---|---|
| Local Authority | Surrey |
| Region | South East |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Gluten-free
Halal
Kosher
Pureed
Vegan
Vegetarian
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| Dining Locations |
Bedroom Dining
Lounge/Diner
Restaurant
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| Dining Styles |
Hot Trolley
Room Service
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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| Our Photos |
The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
Snacks are provided for residents that require texture-modified food.
Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).
Hot Trolley
Room Service
A critical component for good health.
We are conducting internal and/or 3rd party food safety audits.
A freedom to eat the food you want, when you want it.
Families are invited for meals [Covid permitting].
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to a Restaurant
Residents have access to Dining Room.
Residents have the option of dining in their own room.
Staff sit with the residents they support when they dine.
Residents can order food not on the menu, or have access to an ‘evergreen menu’.
Residents have access to a flexible meal service beyond defined times.
More than one option is available at mealtimes for all residents, including those with special and theraputic diets.
Residents with dementia are shown food or visual menus to help them decide.
There is a weekly menu.
We offer catering for special events.
Residents are involved in the creation of the menu.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Halal food can be served.
Kosher food can be served.
Gluten-free food can be served.
Vegan food can be served.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We have food theme days/nights.
Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.
Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
Being environmentally and socially responsible and thoughtful.
We correctly dispose of our waste.
We have a waste management system.
We monitor our food waste.
Residents can get involved in the growing of food and/or ingredients on site.
We grow some food and/or ingredients on site.
Our energy usage is well maintained.
We are actively reducing food mileage.
| Activities Are So Important |
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We focus on promoting self-esteem and ensuring that residents always have a choice, building independence and ensuring they have the necessary support to enable them to nurture current and future interests. Our activity and social programmes are created to reflect the passions and interests of our residents. With a variety of pursuits readily on offer each week including physical activities, cognitive stimulation, creative pursuits, social events, and on occasion trips and excursions – designed to enrich life and make each day meaningful. We believe that food is one of life’s greatest pleasures – mealtimes matter to our residents and to us. |
| Our Photos |
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| Activities At Home |
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| 1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use eco-friendly cleaning products? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use online rotas? | Yes |
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Do you use digital care plans? | Yes |
| Our Pets |
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Please speak to the home manager. |
| Can You Bring Your Pet |
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| No |
Lion Green
Haslemere
Surrey
GU27 1LD
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Requires Improvement |
| Safe | Requires Improvement |
| Well Led | Inadequate |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
| Inspection Reports | |
| Last inspected | 29th August 2023 |
| Last rated | 6th March 2024 |
| Reports | |
| Registration Date | 13th March 2011 |
| Service Provider | St. Cloud Care Limited, WR8 0SB |
6th March 2024 | Transport |
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| Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
| Places of Worship |
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| Anglican Church, Catholic Church, Methodist Church. |
| Nearby Services |
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| Bank, Chemist, Church, Garden Centre, Golf Club, Hospital, Library, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery. |
Frequently asked questions about Chestnut View Care Home
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