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Profile Strength
Excellent 91%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Weekly Prices From £1,271.00
Regulator's Rating Good
Meet The Manager

Erika Smith is Home Manager at Bickerton House.

I qualified as a Registered Mental Health Nurse in 1994 and I have 25 years of nursing experience. I decided to work at Care UK because I was very drawn to its ethos of ‘Fulfilling lives’. I visited different Care UK homes before I started working for the organisation, and you could really see and feel this philosophy. I got a genuine sense of the quality of care that Care UK delivers. 

I enjoy any chance I get to spend time one-to-one with a resident, learning about their life and some new detail. It’s a great way of developing their trust in you, and it ensures that we’re delivering person-centred care that’s tailored to their interests and needs. 

Erika Smith

Bickerton House is a purpose-built care home in Bracknell which opened in January 2020, and is designed to the latest dementia standards and with its own hair salon, coffee shop and cinema. Relaxing lounges, landscaped gardens, and bedrooms with en-suite facilities, all add to the level of luxury that residents can enjoy.

The warm and compassionate team provide a range of care services, from residential and nursing care to specialist dementia care, on a short stay and permanent basis. Every aspect of a resident’s care is tailored to their exact needs and wishes. Residents are free to choose how to spend their day, doing as little or as much as they wish.

Bickerton House has its own lifestyle team that organise daily group activities, and regular entertainment and outings. Residents can maintain their independence by doing routine tasks around the home. The home team has built strong ties with the community, enabling residents to enjoy activities and events with local schools, churches and charities.


A guide to garden visits in England
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohn's Disease, Depression, Diabetes, Epilepsy, Heart Disease, Korsakoff, Liver Disease, Lung Disease, Multiple Sclerosis, Parkinson's Disease, Prader Willi Syndrome, Schizophrenia, Stroke, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Lewy Body, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

All Care UK homes now have purpose-built internal or external visiting suites available which enable visits to take place from behind a sealed glass panel, using a sound system to assist with communication. Where Government guidance and local health teams allow, these suites make it possible to continue visiting even when we have a case of Covid-19 in the home.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

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Our Building and Facilities

Our stunning purpose-built Bracknell care home provides short term respite care as well as residential care, dementia care and nursing care on a permanent basis. Every aspect of your loved one's care is personalised to their needs, interests and wishes.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Feb 2020

How Many Floors We Have
4

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Cinema, Coffee Shop, GP, Hairdressers, Lift, Minibus, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls, Interactive Digital Touch Table.

Our Photos

Description

When your loved one joins us, they can choose which room they would like. Each bedroom has an en-suite wet room, and is beautifully furnished; ground floor rooms even open onto our landscaped gardens.

Your loved one is welcome to bring their own small items of furniture and treasured possessions to help them settle in.


About Our Rooms
Number Of Rooms 77
Number Of Ensuite Rooms 77

Type Of Room
Double Room, Single Room.

Room Features
Balcony, Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Balcony, Freeview TV, Internet Access, Private Patio, Safe, Secure Access, Telephone Point, Wifi.

Our Photos
Our Team
Erika Smith
Erika Smith
Home Manager

I qualified as a Registered Mental Health Nurse in 1994 and I have 25 years of nursing experience. I decided to work at Care UK because I was very drawn to its ethos of ‘Fulfilling lives’. I visited different Care UK homes before I started working for the organisation, and you could really see and feel this philosophy. I got a genuine sense of the quality of care that Care UK delivers. 

I enjoy any chance I get to spend time one-to-one with a resident, learning about their life and some new detail. It’s a great way of developing their trust in you, and it ensures that we’re delivering person-centred care that’s tailored to their interests and needs. 

Emma Wilson
Emma Wilson
Deputy Home Manager

I’ve been working in health and social care for over 20 years. I’ve been working in health and social care for over 20 years and have worked in a hospital on acute medical wards. I’ve also managed care services, including supported living services, but I was keen to work in a care home again. I started my career working in older people’s care and I felt the time was right to return. I was also keen to work for Care UK as it has a great reputation.

I love the ‘whole home approach’ that we have at Bickerton House. Everyone works hard to ensure that residents have everything they need. We always go the extra mile for the wonderful people we care for.

The best time of the day is whenever I get the chance to chat to the residents. That might be having a cup of tea with them in the café, or sitting with them at lunchtime and finding out what they’ve been doing. If everyone’s happy and enjoying themselves, we know we’re doing things right. 

Robert Whitehead
Robert Whitehead
Head Chef

In this role it’s important to be receptive to residents’ needs, and to respond quickly to feedback and make any changes to a person’s diet in liaison with the nursing team. Much like in a leading hotel or restaurant, presentation is everything at Bickerton House, and one of the best parts of the day is setting up the café in the morning. There’s a great selection of delicious food on display, ready for residents and their visitors to enjoy.

I’m enjoying getting to know the residents, their families and my colleagues, and making sure that my team and I are always serving up delicious and nutritious dishes that residents love.

Katie Spiers
Katie Spiers
Lifestyle Coordinator

I joined the Bickerton House team as a member of the Housekeeping team, but I asked if I could be more involved in the activities side of things. I quickly proved myself to be creative and innovative, which are ideal qualities for this role, so I soon moved to the team on a permanent basis.

I love our group activities where lots of the residents take part. It’s wonderful to see their smiles and see them trying new things or rediscovering past hobbies. I always aim to make each person feel special and have a great experience, whether it’s organising something special for a person’s birthday or even organising a Christmas ‘Zoom’ party during the pandemic.

I’ve trained as a Namaste Care Practitioner with Care UK so I can deliver meaningful sensory experiences to residents living with advanced dementia. In this role, like any care role, it’s all about focusing on what’s possible, and thinking ‘outside the box’, rather than focusing on obstacles or barriers.

Noelia Villafaňe Alvarez
Noelia Villafaňe Alvarez
Business Administrator

I joined the Bickerton House team in 2019, having worked for another care provider as the Business Manager of a Wokingham care home. I was keen to move my career to Care UK because it’s a good company, known for taking care of residents and colleagues.

It’s very exciting to be part of a new team, getting to know the residents and the systems used by Care UK. There’s a lot to do. I’ve run my own business tutoring people in Spanish, so I like a challenge!

It’s important to be customer focused, organised, patient and methodical in this role. I get a buzz out of organising and completing tasks, and supporting residents and my colleagues in any way I can. 

Michele Whittaker
Michele Whittaker
Head Housekeeper

I spent 25 years working in catering in Kitchen Assistant and then Hospitality Manager roles before moving to Bickerton House as Head Housekeeper in 2019. It was time for a change and a new challenge. There’s been a lot to get to grips with – tackling computer systems – but I’ve got there in the end!

I enjoy being busy, and there’s always plenty going on at Bickerton House. I enjoy chatting to residents and the families and getting to know their preferences and what’s important to them, and I’m looking forward to getting to know new residents as they join us.

This is residents’ home, so we strive to ensure everything is as they would want it. Being friendly, patient and polite is all-important in helping people to settle and forming a bond with them. Having a good eye for detail is key too, because it’s the details that matter.

Chris Hanson
Chris Hanson
Maintenance Manager

I was in the Armed Forces for 35 years, and spent the last decade working in maintenance in a high end apartment block in London. I joined Care UK because I fancied a change and the company’s values chimed with me.

One of my favourite aspects of my role is helping residents to settle in and feel at home by helping them to personalise their rooms however they wish. Their room is their own personal space and they’ll often bring pieces of furniture and pictures from home. We’ll work together to find the perfect place for everything, so it’s just right.

Bickerton House is our residents’ home, so it’s important to take pride in how it looks. I have a very precise attention to detail – that’s something being in the Forces teaches you. I aim to spot anything that needs doing, and make sure it’s sorted before anyone else notices it.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,271.00
Nursing Fees From / Price Per Week £1,394.00
Residential Dementia Fees From / Price Per Week £1,260.00

Funding Types
Local Authority Bracknell Forest
Region South East
We Accept Self-Funding Clients Yes

The Importance Of Meal Times

Enjoying great food is part of every day at Bickerton House. Our Head Chef learns about their likes and dislikes so that we tailor menus to their preferences. Drinks, snacks and treats are always available, and the team will rustle up a tempting snack if your loved one feels hungry outside mealtimes. The kitchen team caters for different dietary, cultural and religious needs too. Despite social distancing, mealtimes are still a social occasion within the home. Residents can enjoy their meals in our bistro-style dining rooms, we also offer in-room dining for resident who may prefer to or need additional distancing.


We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Halal, Kosher, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

The dedicated lifestyle team at our Bracknell care home takes pride in organising a wide range of activities and entertainment to appeal to your loved one’s interests.

Our weekly programme of activities includes everything from quizzes and music sessions to exercise classes, cooking, live music and film afternoons - whatever helps them to enjoy a fulfilling lifestyle.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pilates, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Our Pets

We are happy to consider domestics animals but please discuss with our team prior to admission.


Can You Bring Your Pet
Yes

We Welcome
Birds, Cats, Dogs, Others (subject to review), Rabbits, Reptiles.

Warfield Road
Bracknell
RG12 2JA

Regulator: CQC

Current Ratings
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 14th April 2021
Last rated 5th May 2021
Reports

5th May 2021

Registration Date 6th January 2020
Service Provider Care UK Community Partnerships Ltd, CO4 9QB
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Bickerton House

Bickerton House was given an overall rating of "Good" by the CQC in May 2021.
Bickerton House provides Nursing, Dementia and Respite care.
Bickerton House has 77 rooms.
Prices for Bickerton House start from £1,271.00 per week.
Bickerton House is owned by Care UK.
No. Bickerton House does not offer Residential care.
Yes. Bickerton House does offer Respite care.
Yes. Bickerton House does provide care for people with Dementia.
Bickerton House comes under Bracknell Forest.
Erika Smith is the manager of Bickerton House.

Profile Last Updated: 05 Jan 2022 | Report this Profile

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