Bickerton House

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Warfield Road
Bracknell
RG12 2JB

Website

Profile Strength
Very Good 85%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Regulator's Rating Good
Meet The Manager

Erika Smith is The Home Manager at Bickerton House.

I qualified as a Registered Mental Health Nurse in 1994 and I have 25 years of nursing experience. I decided to work at Care UK because I was very drawn to its ethos of ‘Fulfilling lives’. I visited different Care UK homes before I started working for the organisation, and you could really see and feel this philosophy. I got a genuine sense of the quality of care that Care UK delivers. 

I enjoy any chance I get to spend time one-to-one with a resident, learning about their life and some new detail. It’s a great way of developing their trust in you, and it ensures that we’re delivering person-centred care that’s tailored to their interests and needs. 

I started as home manager at Bickerton House in February 2019, so there’s plenty to look forward to in this role, from recruiting a great team, to creating a homely, stimulating and happy home environment for residents. 

Erika Smith

Bickerton House is a purpose-built care home in Bracknell which opened in January 2020, and is designed to the latest dementia standards and with its own hair salon, coffee shop and cinema. Relaxing lounges, landscaped gardens, and bedrooms with en-suite facilities, all add to the level of luxury that residents can enjoy.

The warm and compassionate team provide a range of care services, from residential and nursing care to specialist dementia care, on a short stay and permanent basis. Every aspect of a resident’s care is tailored to their exact needs and wishes. Residents are free to choose how to spend their day, doing as little or as much as they wish.

Bickerton House has its own lifestyle team that organise daily group activities, and regular entertainment and outings. Residents can maintain their independence by doing routine tasks around the home. The home team has built strong ties with the community, enabling residents to enjoy activities and events with local schools, churches and charities.


A guide to garden visits in England
What does care mean to us at Care UK?
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, Learning Disability (ALD), Mental Healthcare, Palliative, Personal care, Reablement, Rehabilitation, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohn's Disease, Crohns, Depression, Diabetes, Epilepsy, Heart Disease, Korsakoff, Liver Disease, Lung Disease, Multiple Sclerosis, Parkinson's Disease, Prader Willi Syndrome, Schizophrenia, Stroke, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Challenging Behaviour, Wandering .
Dementia Specialisms Alzheimer's, Lewy Body, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

We have a safe visiting space to make sure residents and visitors can meet safely.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

More details coming soon

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With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

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Minimum Age
55

Our Building and Facilities

Our stunning purpose-built Bracknell care home provides short term respite care as well as residential care, dementia care and nursing care on a permanent basis. Every aspect of your loved one's care is personalised to their needs, interests and wishes.


Is Our Home Purpose Built
Yes

The Year Our Home Was Built
1 Feb 2020

How Many Floors We Have
4

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Cinema, Coffee Shop, GP, Hairdressers, Lift, Minibus, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls, Interactive Digital Touch Table.

Our Photos

Description

When your loved one joins us, they can choose which room they would like. Each bedroom has an en-suite wet room, and is beautifully furnished; ground floor rooms even open onto our landscaped gardens.

Your loved one is welcome to bring their own small items of furniture and treasured possessions to help them settle in.


About Our Rooms
Number Of Rooms 77
Number Of Ensuite Rooms 77

Type Of Room
Double Room, Single Room.

Room Features
Balcony, Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Balcony, Freeview TV, Internet Access, Private Patio, Safe, Secure Access, Telephone Point, Wifi.

Our Photos
Our Team
Erika Smith
Erika Smith
The Home Manager

I qualified as a Registered Mental Health Nurse in 1994 and I have 25 years of nursing experience. I decided to work at Care UK because I was very drawn to its ethos of ‘Fulfilling lives’. I visited different Care UK homes before I started working for the organisation, and you could really see and feel this philosophy. I got a genuine sense of the quality of care that Care UK delivers. 

I enjoy any chance I get to spend time one-to-one with a resident, learning about their life and some new detail. It’s a great way of developing their trust in you, and it ensures that we’re delivering person-centred care that’s tailored to their interests and needs. 

I started as home manager at Bickerton House in February 2019, so there’s plenty to look forward to in this role, from recruiting a great team, to creating a homely, stimulating and happy home environment for residents. 

Sarika Kunwar
Sarika Kunwar
Deputy Home Manager

I’m delighted to be a part of Care UK and the Bickerton House team, which I joined in 2019. I’m a registered nurse, and before working here, I was a Clinical Lead/Nurse Manager in hospitals. I’d also worked for 18 months as a Deputy Manager in another care home. But I wanted to join Care UK because it’s the leading care provider in this country.

My favourite part of my job here is meeting residents and helping to fulfil their needs. We’re a strong team at Bickerton House and we’re passionate about fulfilling residents’ lives in what is their home. I’m enjoying developing strong personal relationships with my colleagues, with residents and with their families.

Jo Anderson-Woodley
Jo Anderson-Woodley
Customer Relations Manager

I worked in events and hospitality for ten years before becoming a domiciliary care worker. I loved the Care UK ethos of ‘fulfilling lives’ as I think older people are such a treasured part of the community, so I was keen to join the organisation. As a CRM I can use my care and people skills to make a difference to families looking for quality care. It’s a great feeling working in a market leading company as there are plenty of opportunities to stretch yourself and learn new skills and processes.

I enjoy interacting with residents and seeing them enjoying the activities, making new friends and forming new memories. This is a great role for working with colleagues across different teams in the home, and for meeting new people. I’m looking forward to helping residents to feel at home, to building strong community links, and to supporting relatives. 

Robert Whitehead
Robert Whitehead
Head Chef

In this role it’s important to be receptive to residents’ needs, and to respond quickly to feedback and make any changes to a person’s diet in liaison with the nursing team. Much like in a leading hotel or restaurant, presentation is everything at Bickerton House, and one of the best parts of the day is setting up the café in the morning. There’s a great selection of delicious food on display, ready for residents and their visitors to enjoy.

I’m enjoying getting to know the residents, their families and my colleagues, and making sure that my team and I are always serving up delicious and nutritious dishes that residents love.

Michele Whittaker
Michele Whittaker
Head Housekeeper

I spent 25 years working in catering in Kitchen Assistant and then Hospitality Manager roles before moving to Bickerton House as Head Housekeeper in 2019. It was time for a change and a new challenge. There’s been a lot to get to grips with – tackling computer systems – but I’ve got there in the end!

I enjoy being busy, and there’s always plenty going on at Bickerton House. I enjoy chatting to residents and the families and getting to know their preferences and what’s important to them, and I’m looking forward to getting to know new residents as they join us.

This is residents’ home, so we strive to ensure everything is as they would want it. Being friendly, patient and polite is all-important in helping people to settle and forming a bond with them. Having a good eye for detail is key too, because it’s the details that matter.

Noelia Villafaňe Alvarez
Noelia Villafaňe Alvarez
Business Administrator

I joined the Bickerton House team in 2019, having worked for another care provider as the Business Manager of a Wokingham care home. I was keen to move my career to Care UK because it’s a good company, known for taking care of residents and colleagues.

It’s very exciting to be part of a new team, getting to know the residents and the systems used by Care UK. There’s a lot to do. I’ve run my own business tutoring people in Spanish, so I like a challenge!

It’s important to be customer focused, organised, patient and methodical in this role. I get a buzz out of organising and completing tasks, and supporting residents and my colleagues in any way I can. 

The Importance Of Meal Times

Enjoying great food is part of every day at Bickerton House. Our Head Chef learns about their likes and dislikes so that we tailor menus to their preferences. Drinks, snacks and treats are always available, and the team will rustle up a tempting snack if your loved one feels hungry outside mealtimes. The kitchen team caters for different dietary, cultural and religious needs too. Despite social distancing, mealtimes are still a social occasion within the home. Residents can enjoy their meals in our bistro-style dining rooms, we also offer in-room dining for resident who may prefer to or need additional distancing.


We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Halal, Kosher, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

The dedicated lifestyle team at our Bracknell care home takes pride in organising a wide range of activities and entertainment to appeal to your loved one’s interests.

Our weekly programme of activities includes everything from quizzes and music sessions to exercise classes, cooking, live music and film afternoons - whatever helps them to enjoy a fulfilling lifestyle.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Painting, Pilates, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping, Shopping Centre, Theatre.
Our Pets

We are happy to consider domestics animals but please discuss with our team prior to admission.


Can You Bring Your Pet
Yes

We Welcome
Birds, Cats, Dogs, Others (subject to review), Rabbits, Reptiles.

Warfield Road
Bracknell
RG12 2JB

Regulator: CQC

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/1ff40edd-0ca5-4f88-84d8-a5254553ab91
Report Published 5th May 2021
Registration Date 6th January 2020
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church, Mosque, Synagogue.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Bickerton House

Bickerton House was given an overall rating of "Good" by the CQC in May 2021.
Bickerton House provides Nursing, Dementia and Respite care.
Bickerton House has 77 rooms.
Bickerton House is owned by Care UK.
No. Bickerton House does not offer Residential care.
Yes. Bickerton House does offer Respite care.
Yes. Bickerton House does provide care for people with Dementia.
Bickerton House comes under Bracknell Forest.
Erika Smith is the manager of Bickerton House.

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