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Profile Strength
Excellent 100%
Care Type Care Home
Care Category Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,100.00
Regulator's Rating Requires Improvement
Meet The Manager

Dawn Elkington is Care Home Manager at The Willows.

Hello, my name is Dawn and I have worked in the care industry most of my working life, having been in social care management for over 20 years, mainly in UK, but we did move to New Zealand for 12 years returning to the UK mid 2016. 

I am married with two children and five grandchildren and a Cavapoo (Maizie). You will meet Maizie as she usually comes to work with me.

Dawn Elkington

The Willows is a new, purpose-built care home, registered to provide care for the elderly and those with dementia. The Home has been built to a very high specification and includes many new and modern facilities, such as a coffee shop and cinema room. At the rear of the Home is a beautiful professionally landscaped garden, and there is also a tranquil and relaxing courtyard situated in the middle of the Home, and accessible to all. The Willows is a located in the beautiful town of Ipswich, in Suffolk, and is a 5 minute drive from the town centre. There is lots to explore in the historic heart of the town, and the stunning waterfront.

Our aim as a home is to bring a home to home feeling to all our residents current and new. 

This year, we are travelling around the world, and experiencing culture, Cuisine, History. 

Upcoming Events: 

Easter Egg Hunt 

Queens Jubilee Garden Party 

The Willows is all about different variety of activities, from group activities to 1:1, boxercise, KiddleyDivey, Alan Mann, Kristina Bee. We are big on animal therapy to from Wild Science, P.A.T Dog, Donkey Well being, Pygmy goats

The Willows
Care Options We Can Provide
Support For Companionship, End of Life, High Dependency, Palliative, Personal care.
Disability Support Bed Bound, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth.
Nursing Specialisms Bariatric care, Cancer, Depression, Diabetes, Korsakoff, Pain Management, Parkinson's Disease.
Type Of Dementia Mild Dementia, Moderate Dementia, Severe Dementia.
Dementia Behaviour Agitation / Restlessness, Challenging Behaviour, Mild Forgetfulness, Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

What we're doing to keep residents & visitors safe

Our residents are tested every 28days. If our residents show any signs or symptoms they are isolating in there rooms, regular checks.

All staff are wearing full PPE, and change it regularly. 

Our Staff test everyday before attending shift.

Visitors are advised not to attend the home, during an outbreak. 

Special circumstances for any residents who are on end of life care. 

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

We have allocated areas of visiting for visitors, we provide either the Library area or the Quiet Lounge. These are cleaned after each visit. 

All visitors on arrival have to show proof of a negative LFD test, and abide by our rules of full PPE, from Masks, Gloves and Aprons 

We are still running a limited number of visits per day, and they need to be booked via Reception 

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

Yes, our care home provides a telephone in all our resident’s rooms.

Family Portal

Yes, our care home has provides families with a family portal. Find out more about Family Portals here.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

LGBTQ Welcome
Service User Contract.pdf
Our Building and Facilities

The home has been built to a very high standard, with a range of wonderful services included. We have a salon built and designed especially for the elderly, along with a coffee shop and cinema – all for the residents to enjoy. There are a number of lounges and dining areas that the residents can use, as well as a library and courtyard.

The home is set in large grounds, and the gardens are fully secured for peace of mind. We have special rooms dedicated to activities to keep the residents occupied and enjoying their time.

Is Our Home Purpose Built

The Year Our Home Was Built
20 Nov 2017

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Coffee Shop / Café, Conservatory, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Chiropodist, Cinema, Coffee Shop, Day Centre, Hairdressers, Library, Lift, Smoking Area.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

How 'Smart' Are We?
Interactive Digital Touch Table, Reduce Plastic Use, Virtual Reality.

12519 Sohal Healthcare the Willows 12PP brochure digital.pdf

Our Photos


We have accommodation for 66 residents in beautifully decorated single rooms, all with en-suites. All bedrooms and communal areas are fitted with a nurse-call system and smoke alarm. All bedrooms are fully furnished, but residents are welcome to bring with them items of their own furniture by arrangement.

About Our Rooms
Number Of Rooms 66
Number Of Ensuite Rooms 66

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Alarm, Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos

At The Willows we aim to provide a secure, happy and comfortable home, promoting a high standard of care and understanding of individual’s needs. We offer as much support as required, whilst maintaining respect for privacy at all times and helping to maintain personal dignity and independence wherever possible.

Our Team
Dawn Elkington
Dawn Elkington
Care Home Manager

Hello, my name is Dawn and I have worked in the care industry most of my working life, having been in social care management for over 20 years, mainly in UK, but we did move to New Zealand for 12 years returning to the UK mid 2016. 

I am married with two children and five grandchildren and a Cavapoo (Maizie). You will meet Maizie as she usually comes to work with me.

Joe Bloomfield
Joe Bloomfield
Deputy Manager

Joe has worked in care homes for over 12 years, he has completed various roles within the care sector.
Joe is always keen to learn new skills and with the skills he has gained, put them into action.
Joe was previously the Deputy Manager at The Willows, before leaving us to participate in his first Care Home Manager position with a different company, with him then returning to us again as Deputy Manager in October last year.

Lucy Westfall
Lucy Westfall
Team Leader

Lucy has been working within Sohal Healthcare for several years. Lucy's job role is to supervise all care staff and work closely with health professionals to ensure our residents receive the very best care. Lucy settled in very well to her role, building relationships with staff, residents and professionals.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,100.00
Residential Dementia Fees From / Price Per Week £1,100.00

Funding Types
Local Authority Suffolk
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegetarian
Dining Locations Pink tick icon Bedroom Dining
Dining Styles Pink tick icon A la Carte Pink tick icon Hot Trolley Pink tick icon Room Service
Hospitality Pink tick icon Guests are welcome for dinner (Covid permitting)
Our Menu Pink tick icon week 1 autumna .pdf Pink tick icon week 2 autumna .pdf Pink tick icon week 3 autumna .pdf Pink tick icon week 4 autumna .pdf
Our Photos

The preparation, nutritional value and presentation of food.

Pink tick icon Attractive drinks and adaptive cups/glasses are available and accessible where needed.

Pink tick icon Individual dietary needs are person centred.

Pink tick icon Meals reflect the nutritional needs of the residents.

Pink tick icon Our menu is balanced.

Pink tick icon Snacks are provided for residents that require texture-modified food.

Pink tick icon Sweet and savoury foods are provided between meals (this does not just include cakes and biscuits).

Pink tick icon A la Carte

Pink tick icon Hot Trolley

Pink tick icon Room Service

A critical component for good health.

Rating badge

Pink tick icon 5 Star Rated by UK Food Standards.

Pink tick icon We are following best practice including NICE guidelines as a standard.

Pink tick icon We are conducting internal and/or 3rd party food safety audits.

Pink tick icon We have allergen management policies in place.

A freedom to eat the food you want, when you want it.

Pink tick icon Families are invited for meals [Covid permitting].

Pink tick icon Residents dining in their own room have the same food options as elsewhere.

Pink tick icon Residents dining in their own room have their food presented to same standard as elsewhere.

Pink tick icon Residents have access to Dining Room.

Pink tick icon Residents have the option of dining in their own room.

Pink tick icon Staff sit with the residents they support when they dine.

Pink tick icon Residents can order food not on the menu, or have access to an ‘evergreen menu’.

Pink tick icon Residents have access to a flexible meal service beyond defined times.

Pink tick icon More than one option is available at mealtimes for all residents, including those with special and theraputic diets.

Pink tick icon Residents with dementia are shown food or visual menus to help them decide.

Pink tick icon There is a weekly menu.

Pink tick icon Residents are involved in the creation of the menu.

Pink tick icon The best interest choices are made for residents unable to make their own choices.

Understanding the wants and requirements of every individual be it cultural, religious or dietary.

Pink tick icon Gluten-free food can be served.

Pink tick icon Vegan food can be served.

Pink tick icon Vegetarian food can be served.

Pink tick icon We can support people with Diabetes.

Delivering a respectful and quality service.

Pink tick icon Residents are given appropriate and dignified crockery / glassware and cutlery.

Pink tick icon Staff are hospitality trained to present / serve meals.

Pink tick icon We have food theme days/nights.

Pink tick icon Staff understand and pre-empt potential meal-time behaviours which can impact nutritional intake.

Pink tick icon Staff always use appropriate and dignified language (e.g. it is an ‘apron’ not a ‘bib’).

Pink tick icon We promote an inclusive dining experience.

Pink tick icon There are no unnecessary disruptions during mealtimes.

Being environmentally and socially responsible and thoughtful.

Pink tick icon We correctly dispose of our waste.

Pink tick icon We have a waste management system.

Activities Are So Important

We will regularly hold events and parties. In the summer we will have garden parties, Summer Fetes and barbeques, and Christmas parties at the end of the year. We hope to have many events throughout the year that residents and their families can enjoy. All of these events also help us to fundraise for our residents, which enables them to enjoy special gifts, activities, or days out.

Our Photos

easter willows.jpg

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions, Park, Shopping.
Our Pets

Please speak to the home manager. 

Our residents animals, and animal therapy is a great to engage, visitors are welcome to bring there pets along

Can You Bring Your Pet

57 Crabbe Street

Regulator: CQC

Current Ratings
Overall Requires Improvement
Safe Requires Improvement
Well Led Requires Improvement
Caring Requires Improvement
Responsive Requires Improvement
Effective Good
Inspection Reports
Last inspected 25th May 2021
Last rated 22nd June 2021

22nd June 2021

8th August 2020

21st February 2020

22nd November 2018

Registration Date 30th November 2017
Service Provider Hazeldell Ltd, RM11 3LN
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Methodist Church.

Nearby Services
Bank, Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Post Office, Pub, Restaurant, Shopping Centre, Shops, Surgery.

Frequently asked questions about The Willows

The Willows was given an overall rating of "Requires Improvement" by the CQC in June 2021.
The Willows provides Dementia, Respite and Residential care.
The Willows has 66 rooms.
Prices for The Willows start from £1,100.00 per week.
The Willows is owned by Sohal Healthcare.
Yes. The Willows does offer Residential care.
Yes. The Willows does offer Respite care.
Yes. The Willows does provide care for people with Dementia.
The Willows accepts Local Authority clients.
The Willows accepts NHS Continuing Healthcare clients.
Dawn Elkington is the manager of The Willows.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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