The Avenue Care Home
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23 Avenue Road
Malvern
Worcestershire
WR14 3AY
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Profile Strength |
Excellent 95%
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|---|---|
| Care Type | Care Home |
| Care Category | Residential | Respite |
| Availability | Yes |
| Weekly Prices From | £990.00 |
| Regulator's Rating | Good |
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Meet The Manager
KATE HOLLIS is MANAGER at The Avenue Care Home.
The Avenue Care Home is a large stone built Victorian house, located in the picturesque town of Malvern. Nestling at the base of the Malvern Hills and situated in a delightful tree-lined road. The home is within close proximity of the shopping center, Great Malvern railway station, The Winter Gardens and Christ Church.
We offer a specialist approach to care for adults with mental ill health, learning difficulties, acquired brain injuries and old age. We offer round the clock care in a homely setting for long-term residential care, respite care, and day care services.
Our established competent team are committed to providing outstanding care.
They work with the resident, their relatives and representatives focusing on understanding individual’s health requirements and personal choices to develop a personalized care plan. We aim to provide a quality of life that the resident deserves and our care reflects this, helping individuals achieve their lifestyle choices whilst maintaining their dignity, privacy and respect.
| Care Options | We Can Provide |
|---|---|
| Support For | Companionship, Daily Respite Care, Learning Disability (ALD), Mental Healthcare, Personal care. |
| Disability Support | Hearing Impairment, Physical Disability, Physically Frail, Speech Impairment, Walking Frame. |
| Medication | By Mouth. |
| Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
| What we're doing to keep residents & visitors safe | ||
|---|---|---|
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We are working within the government guidelines to help protect our staff and clients. |
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| Infection Control Initiatives in place | ||
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
| Infection Prevention & Control (IPC) - Regulator’s Assessment | ||
|---|---|---|
| In response to the coronavirus pandemic, regulators have assessed the preparedness of care providers in relation to infection prevention and control. Details of the regulator’s latest findings can be found below. | ||
| Regulator: CQC | ||
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Use of PPE | The provider assured the regulator that it was using personal protective equipment effectively and safely. |
| To view the provider’s latest Inspection Reports, Click here. | ||
| Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
We are on Facebook| Minimum Age |
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| 45 |
| Our Building and Facilities |
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The Avenue Care Home is a spacious environment with many communal areas and offering rooms for 25 residents. Our emphasis is on providing a home from home atmosphere where residents feel safe, comfortable and engaged in their surroundings and our facilities reflect this. - Each floor can be accessible via a lift for the less mobile |
| Is Our Home Purpose Built |
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| No |
| How Many Floors We Have |
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| 2 |
| Who Owns Our Building |
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| Private |
| Communal Rooms |
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| Activities Room, Conservatory, Dining Rooms, Sitting Rooms, TV Lounges. |
| What Else Do We Provide |
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| Assisted Bathroom, Chiropodist, Lift, Smoking Area. |
| Our Garden |
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| Communal Garden, Communal Patio, Private Garden(s), Scenic Views, Seating, Secure Garden, Vegetable Plot, Wheelchair Friendly Access. |
| Brochures |
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| The Avenue Care Home ebrochure.pdf |
| Our Photos |
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| Description |
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The home provides a high standard of accommodation. Our pleasantly furnished rooms are individually and tastefully decorated, designed to be light and spacious, and as comfortable and welcoming as your own home. We understand that moving into new surroundings can be difficult. To make the transition a little easier we encourage you to personalise your room with photographs, ornaments and small pieces of furniture to make your personal space as homely as possible. |
| About Our Rooms | |
|---|---|
| Number Of Rooms | 25 |
| Number Of Ensuite Rooms | 3 |
| We offer these types of ensuite rooms: Shower Rooms, WC and Basin. | |
| Type Of Room |
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| Shared Room, Single Room. |
| Room Features |
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| Furnished, Step Free Access. |
| Room Facilities |
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| Freeview TV, Internet Access, Wifi. |
| Our Photos |
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| Weekly Fees Start From | Fee |
|---|---|
| Residential Fees From / Price Per Week | £990.00 |
| Respite Fees From / Price Per Week | £1,500.00 |
| Funding Types | |
|---|---|
| Local Authority | Worcestershire |
| Region | West Midlands |
| We Accept Self-Funding Clients | Yes |
| We Accept Local Authority Funding | Yes |
| We Accept NHS Continuing Healthcare | Yes |
| We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
| Styles of Food |
 Pureed
Vegetarian
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|---|---|
| Dining Locations |
Bedroom Dining
Lounge/Diner
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| Hospitality |
Guests are welcome for dinner (Covid permitting)
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The preparation, nutritional value and presentation of food.
Attractive drinks and adaptive cups/glasses are available and accessible where needed.
Individual dietary needs are person centred.
Meals reflect the nutritional needs of the residents.
Our menu is balanced.
A freedom to eat the food you want, when you want it.
Residents dining in their own room have the same food options as elsewhere.
Residents dining in their own room have their food presented to same standard as elsewhere.
Residents have access to Dining Room.
Residents have the option of dining in their own room.
The best interest choices are made for residents unable to make their own choices.
Understanding the wants and requirements of every individual be it cultural, religious or dietary.
Vegetarian food can be served.
We can support people with Diabetes.
Delivering a respectful and quality service.
Residents are given appropriate and dignified crockery / glassware and cutlery.
Tables are well laid.
We promote an inclusive dining experience.
There are no unnecessary disruptions during mealtimes.
| Activities Are So Important |
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Activities organised by staff include everything from bingo, cinema nights, themed parties, cooking, flower arranging to trips to the theatre, swimming pool, pub lunches and local attractions. Activities are chosen by discussion with residents so we can ensure everyone is looking forward to something. We have also built up strong relationships with local community groups and entertainers to bring different organisations to The Avenue and keep our social calendar as varied as possible. The Avenue also has available upon request the service of local opticians, hairdressers, podiatrists and we welcome visits by any representatives of any faith choices of our residents. |
| Our Photos |
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| Timetables |
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| The Avenue Care Home Weekly Activity Planner.pdf |
| Activities At Home |
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| 1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Cooking, Crafts, Crosswords, Excursions, Flower Arranging, Knitting / Embroidery, Painting, Reminiscence, Visiting Entertainment, Word Games. |
| Activities Outside Our Home |
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| Cinema, Local Tourist Attractions. |
The Go Green badge is designed to give care-seekers like yourself the ability to consider and compare a care home’s sustainability and green practices.
The below statements are changes that the care provider has acknowledged they have implemented towards a more sustainable future.
The operation, maintenance, and repair of a property
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Do you use LED light bulbs? | Yes |
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Are your windows double glazed? | Yes |
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Do you use motion sensors? | Yes |
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Is your boiler less than 15 years old? | Yes |
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Do you have an EPC rating? | Yes |
The sourcing of goods and the landfill/recycling journey
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Do you monitor your waste? | Yes |
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Do you train your team on recycling practices? | Yes |
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Do you have systems for recycling throughout the home? | Yes |
Energy reduction and renewable energy usage
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Do you measure your energy consumption? | Yes |
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Is your boiler less than 15 years old? | Yes |
Using digital rather than paper based processes
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Do you use digital payslips? | Yes |
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Do you use digital care plans? | Yes |
| Our Pets |
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Please speak to the home manager. |
| Can You Bring Your Pet |
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| No |
23 Avenue Road
Malvern
Worcestershire
WR14 3AY
Regulator: CQC
| Current Ratings | |
|---|---|
| Overall | Good |
| Safe | Good |
| Well Led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
| Inspection Reports | |
| Last inspected | 15th January 2019 |
| Last rated | 21st February 2019 |
| Reports | |
| Registration Date | 17th January 2011 |
| Service Provider | The Avenue Care Home Limited, WR14 3AY |
21st February 2019 | Transport |
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| Bus Stop nearby, Car Park, Train Station nearby. |
| Places of Worship |
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| Methodist Church. |
| Nearby Services |
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| Church, Library, Park, Pub, Restaurant, Shops. |
Frequently asked questions about The Avenue Care Home
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