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187 York Road
Broadstone
Dorset
BH18 8ES

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Profile Strength
Very Good 89%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,295.00
Regulator's Rating Good
Meet The Manager

Zita Turner is Home Manager at The Potteries.

I worked for a local Nursing Agency where I carried out a wide variety of care including hospitals, maternity hospital and care homes.One of the biggest challenges during my time at the Potteries has been transferring 42 residents from Mitchell House (when it closed down) to The Potteries ensuring that they were all settled and reassuring the relatives at such a sensitive time. This was a huge task but with the right support and team work it proved to be a success and all of our residents have settled in well.Feedback from relatives when Mitchell House closed down, in a meeting it was announced that I had been appointed as The Residential Unit Manager for The Potteries, all the relatives cheered and clapped, a lot of them commented on how they felt a lot more comforted knowing that I was going to be there to oversee the transfer.

Zita Turner

Our lovely, purpose-built care home is in the suburb of Broadstone, just a few miles from the centre of the seaside town of Poole in Dorset. Here we deliver a full range of care services for older people, from permanent residential and nursing care to short term respite care. Our experienced team also provides nursing care, dementia care and compassionate end of life care.

When your loved one joins us, we work with them and you to learn all about their life history, likes and dislikes. We then put together care and lifestyle plans that are tailored to their individual needs and interests.

Our coffee shop is the hub of the home, where tea, coffee and cake are always flowing. There’s a cinema with regular showings of residents’ favourite films, plus a hair and beauty salon providing pamper sessions.


The Potteries
Care Options We Can Provide
Support For Companionship, Convalescence, End of Life, High Dependency, Palliative, Personal care.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohn's Disease, Crohns, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Liver Disease, Lung Disease, Multiple Sclerosis, Parkinson's Disease, Stroke, Ulcerative Colitis.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Behaviour Wandering .
Dementia Specialisms Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

All Care UK homes now have purpose-built internal or external visiting suites available which enable visits to take place from behind a sealed glass panel, using a sound system to assist with communication. Where Government guidance and local health teams allow, these suites make it possible to continue visiting even when we have a case of Covid-19 in the home.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
60

Contract
care-uk-contract-document (9).pdf
Our Building and Facilities

Our home is purpose built and our coffee shop is the hub of the home, where tea, coffee and cake are always flowing. There’s a cinema with regular showings of residents’ favourite films, plus a hair and beauty salon providing pamper sessions.


Is Our Home Purpose Built
Yes

How Many Floors We Have
2

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Cinema, Coffee Shop, Hairdressers, Lift.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access.

Our Photos

Description

Our bedrooms are beautifully decorated with en-suite facilities. Residents are encouraged to bring along some home comforts for the personal and familiar touch.


About Our Rooms
Number Of Rooms 80
Number Of Ensuite Rooms 80

Type Of Room
Single Room.

Room Features
Furnished, Garden View.

Room Facilities
Telephone Point.

Our Photos
Description

The dedicated and experienced team at The Potteries will provide your loved one with care that is completely tailored to their individual needs and wishes.


Our Team
Zita Turner
Zita Turner
Home Manager

I worked for a local Nursing Agency where I carried out a wide variety of care including hospitals, maternity hospital and care homes.One of the biggest challenges during my time at the Potteries has been transferring 42 residents from Mitchell House (when it closed down) to The Potteries ensuring that they were all settled and reassuring the relatives at such a sensitive time. This was a huge task but with the right support and team work it proved to be a success and all of our residents have settled in well.Feedback from relatives when Mitchell House closed down, in a meeting it was announced that I had been appointed as The Residential Unit Manager for The Potteries, all the relatives cheered and clapped, a lot of them commented on how they felt a lot more comforted knowing that I was going to be there to oversee the transfer.

Michelle Littlewood
Michelle Littlewood
Deputy Manager

I joined The Potteries as a team leader in 2013 and was promoted to suite manager a few years later. I enjoy what I do; while it can be very challenging at times, every day is different. It keeps you on your toes! 
Care UKs ethos of care is about supporting residents to enjoy meaningful lives – however that may look for them. We encourage residents on the suite to help with the washing up, or laying tables. One resident likes to push the water jug trolley around with us. Having these little roles gives them a sense of purpose, which can help to calm them.

Caroline Hearne
Caroline Hearne
Customer Relations Manager

I've spent twelve years serving in the Army and twenty working in sales and marketing. I joined The Potteries in March 2020 because the healthcare sector really appealed to me. I have first-hand experience of social care, my mum was moved from hospital to a new care home, so I've gone through the same experience as residents loved ones. I wanted to join one of the top care companies in the country, so here I am.

I'm new to the social care sector, so its taken a little time to adapt to the processes and systems, but I'm used to change, leaving the military and moving back into civilian life and the corporate world was a challenge at the time, but exciting too. What I love about this role is meeting families for the first time and showing them around our lovely home. I take pride in ensuring that the transition for new residents and their families is as smooth as possible. 

Joanne da Silva
Joanne da Silva
Lifestyle Coordinator

My background in the care sector includes working in domiciliary care as well as working as a field care supervisor. When a friend recommended The Potteries to me as a great place to work, I thought I’d find out more, and here I am!

I think it’s important to know the residents’ needs when you work in this role so you can organise activities that they’ll love. You need to be organised too – I’ve organised some big events independently, which I’m proud of, and which everyone enjoyed. You also need to think on your feet as things change quickly and residents may be in the mood to do something quite different from the activity you have planned. You just need to go with it, as this is their home and they should do whatever they fancy. 

I get a huge buzz out of delivering a fun activity that everyone has enjoyed. Seeing the happy response from the residents is the best reward.

Daniel Hartnell
Daniel Hartnell
Head Chef

I love working in the care sector and Care UK are a great company to be part of. I don’t have a favourite part of my day, I love all aspects of my job, from the minute I clock in to the minute I clock out. I enjoy creating new menus by liaising with the residents on their needs, requirements and favourite things to make sure mealtimes are an enjoyable part of their day.

Hayley Ansell
Hayley Ansell
Team Leader

I’m a Team Leader at the Potteries, as well as the home’s moving and handling trainer, a Colleague Voices representative and the home’s Infection Prevention and Control Champion. I joined the home in 2013, and when the opportunity arose to become an IPC champion I was passionate about doing it. I support colleagues day-to-day to ensure our residents are healthy and safe. I provide training support, liaise with the IPC leads and keep up-to-date on policy and guidance regarding infection prevention and control.

Ali Holloway
Ali Holloway
Business Administrator

I joined The Potteries before it opened, in 2013. In fact, it was the second care home that I’d been involved in commissioning. I’ve worked in the care sector since 1997, I started out as a domiciliary care worker for the Borough of Poole, and before I moved to The Potteries, I was the Business Administrator in another home. I love how no two days are the same here, and I enjoy the combination of the banter and rapport that I have with the residents and the administrative role I do. There’s a fantastic team here at The Potteries. I’m lucky to work with such a lovely group of people and support our wonderful residents.

Julie Brown
Julie Brown
Head Housekeeper

I’ve run my own cleaning business and worked in other care homes. I joined the team at The Potteries from working in a hotel. I was looking for a more fulfilling role and a fresh challenge, and this fitted the bill perfectly. 

As well as being hardworking, and having a great attention to detail, it’s important to be caring and a good listener in this role. Residents like to have a chat, and you can find you’re the person they want to open up to, so it’s vital that you’re there for them and make time for them. Being a team player is key as well. You need to be willing to get stuck in and do whatever needs doing. I enjoy being able to make a difference to a resident’s day, getting their room nice for them, or having a joke and putting a smile on their face. It’s hugely rewarding. 

Steve Kempton
Steve Kempton
Maintenance

I spent 33 years in the Royal Marines, doing a range of different roles. Towards the end of my time, I was an advanced trauma risk practitioner and was deployed overseas and within the UK to handle operational and training incidents. I actually use quite a few of the skills at The Potteries that I acquired in that role, including providing practical help and advice, and being a good listener. 
I enjoy connecting with, and supporting, the residents here in the course of my daily duties. They have interesting life histories and are genuinely nice people who deserve our care, support and respect.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,295.00
Nursing Fees From / Price Per Week £1,486.00
Residential Dementia Fees From / Price Per Week £1,350.00
Nursing Dementia Fees From / Price Per Week £1,541.00
Respite Fees From / Price Per Week £1,505.00

Funding Types
Local Authority Bournemouth, Christchurch and Poole
Region South West
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Pureed Pink tick icon Vegetarian
Our Photos
Activities Are So Important

We care for every resident of The Potteries as an individual, and plan a variety of socially distanced activities and entertainment each week so that there’s something to appeal to them.  Our Lifestyle teams at The Potteries go above and beyond to make sure that residents enjoy fulfilling lives, doing lifelong hobbies or trying something new. We host regular socially distanced keep fit sessions, clubs and cookery classes. Residents enjoy getting competitive over mini golf, quoits and giant Scrabble too.


Our Photos

Activities At Home
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Visiting Entertainment, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

187 York Road
Broadstone
Dorset
BH18 8ES

Regulator: CQC

Current Ratings
Overall Good
Safe Requires Improvement
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 4th February 2022
Last rated 20th December 2019
Reports

26th February 2022

20th December 2019

23rd February 2017

12th January 2016

5th June 2015

23rd August 2014

30th May 2014

Registration Date 15th October 2013
Service Provider Care UK Community Partnerships Ltd, CO4 9QB
Transport
Bus Stop nearby, Car Park, Train Station nearby.

Places of Worship
Anglican Church.

Nearby Services
Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops.

Frequently asked questions about The Potteries

The Potteries was given an overall rating of "Good" by the CQC in December 2019.
The Potteries provides Nursing, Dementia, Respite and Residential care.
The Potteries has 80 rooms.
Prices for The Potteries start from £1,295.00 per week.
The Potteries is owned by Care UK.
Yes. The Potteries does offer Residential care.
Yes. The Potteries does offer Respite care.
Yes. The Potteries does provide care for people with Dementia.
The Potteries comes under Bournemouth, Christchurch and Poole.
The Potteries does not accept Local Authority clients.
The Potteries accepts NHS Continuing Healthcare clients.
Zita Turner is the manager of The Potteries.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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