Profile Strength |
Very Good 89%
![]() |
---|---|
Care Type | Care Home |
Care Category | Nursing | Dementia | Respite | Residential |
Availability | Yes |
Weekly Prices From | £1,295.00 |
Regulator's Rating | Good |
Zita Turner is Home Manager at The Potteries.
I worked for a local Nursing Agency where I carried out a wide variety of care including hospitals, maternity hospital and care homes.One of the biggest challenges during my time at the Potteries has been transferring 42 residents from Mitchell House (when it closed down) to The Potteries ensuring that they were all settled and reassuring the relatives at such a sensitive time. This was a huge task but with the right support and team work it proved to be a success and all of our residents have settled in well.Feedback from relatives when Mitchell House closed down, in a meeting it was announced that I had been appointed as The Residential Unit Manager for The Potteries, all the relatives cheered and clapped, a lot of them commented on how they felt a lot more comforted knowing that I was going to be there to oversee the transfer.
Our lovely, purpose-built care home is in the suburb of Broadstone, just a few miles from the centre of the seaside town of Poole in Dorset. Here we deliver a full range of care services for older people, from permanent residential and nursing care to short term respite care. Our experienced team also provides nursing care, dementia care and compassionate end of life care.
When your loved one joins us, we work with them and you to learn all about their life history, likes and dislikes. We then put together care and lifestyle plans that are tailored to their individual needs and interests.
Our coffee shop is the hub of the home, where tea, coffee and cake are always flowing. There’s a cinema with regular showings of residents’ favourite films, plus a hair and beauty salon providing pamper sessions.
Care Options | We Can Provide |
---|---|
Support For | Companionship, Convalescence, End of Life, High Dependency, Palliative, Personal care. |
Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
Medication | By Mouth, Change Catheter, Injection, Suppository. |
Nursing Specialisms | Cancer, Crohn's Disease, Crohns, Depression, Diabetes, Epilepsy, Heart Disease, Huntington Disease, Liver Disease, Lung Disease, Multiple Sclerosis, Parkinson's Disease, Stroke, Ulcerative Colitis. |
Type Of Dementia | Mild Dementia, Moderate Dementia. |
Dementia Behaviour | Wandering . |
Dementia Specialisms | Alzheimer's, Frontotemporal, Lewy Body, Mixed Dementias, Picks Disease, Vascular Dementia. |
Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
Infection Control Initiatives in place | ||
---|---|---|
![]() |
Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
![]() |
Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
![]() |
Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
Safe Visiting Space | |||||
---|---|---|---|---|---|
|
Connectivity for resident testing, monitoring & communications |
---|
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) The Care Organisation has not indicated availability Mobile Phone Network Coverage (mobile “signal”) The Care Organisation has not indicated availability Telephone for external calling The Care Organisation has not indicated availability |
Social media provides an up to date window on the activities within a provider's setting.
With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.
Our Building and Facilities |
---|
Our home is purpose built and our coffee shop is the hub of the home, where tea, coffee and cake are always flowing. There’s a cinema with regular showings of residents’ favourite films, plus a hair and beauty salon providing pamper sessions. |
Is Our Home Purpose Built |
---|
Yes |
How Many Floors We Have |
---|
2 |
Who Owns Our Building |
---|
Private |
Communal Rooms |
---|
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Library, Sitting Rooms, TV Lounges. |
What Else Do We Provide |
---|
Assisted Bathroom, Cinema, Coffee Shop, Hairdressers, Lift. |
Our Garden |
---|
Communal Garden, Communal Patio, Private Garden(s), Seating, Secure Garden, Wheelchair Friendly Access. |
Our Photos |
---|
Description |
---|
Our bedrooms are beautifully decorated with en-suite facilities. Residents are encouraged to bring along some home comforts for the personal and familiar touch. |
About Our Rooms | |
---|---|
Number Of Rooms | 80 |
Number Of Ensuite Rooms | 80 |
Type Of Room |
---|
Single Room. |
Room Features |
---|
Furnished, Garden View. |
Room Facilities |
---|
Telephone Point. |
Our Photos |
---|
Description |
---|
The dedicated and experienced team at The Potteries will provide your loved one with care that is completely tailored to their individual needs and wishes. |
Our Team |
---|
![]() Zita TurnerHome ManagerI worked for a local Nursing Agency where I carried out a wide variety of care including hospitals, maternity hospital and care homes.One of the biggest challenges during my time at the Potteries has been transferring 42 residents from Mitchell House (when it closed down) to The Potteries ensuring that they were all settled and reassuring the relatives at such a sensitive time. This was a huge task but with the right support and team work it proved to be a success and all of our residents have settled in well.Feedback from relatives when Mitchell House closed down, in a meeting it was announced that I had been appointed as The Residential Unit Manager for The Potteries, all the relatives cheered and clapped, a lot of them commented on how they felt a lot more comforted knowing that I was going to be there to oversee the transfer. ![]() Michelle LittlewoodDeputy ManagerI joined The Potteries as a team leader in 2013 and was promoted to suite manager a few years later. I enjoy what I do; while it can be very challenging at times, every day is different. It keeps you on your toes! ![]() Caroline HearneCustomer Relations ManagerI've spent twelve years serving in the Army and twenty working in sales and marketing. I joined The Potteries in March 2020 because the healthcare sector really appealed to me. I have first-hand experience of social care, my mum was moved from hospital to a new care home, so I've gone through the same experience as residents loved ones. I wanted to join one of the top care companies in the country, so here I am. I'm new to the social care sector, so its taken a little time to adapt to the processes and systems, but I'm used to change, leaving the military and moving back into civilian life and the corporate world was a challenge at the time, but exciting too. What I love about this role is meeting families for the first time and showing them around our lovely home. I take pride in ensuring that the transition for new residents and their families is as smooth as possible. ![]() Joanne da SilvaLifestyle CoordinatorMy background in the care sector includes working in domiciliary care as well as working as a field care supervisor. When a friend recommended The Potteries to me as a great place to work, I thought I’d find out more, and here I am! ![]() Daniel HartnellHead ChefI love working in the care sector and Care UK are a great company to be part of. I don’t have a favourite part of my day, I love all aspects of my job, from the minute I clock in to the minute I clock out. I enjoy creating new menus by liaising with the residents on their needs, requirements and favourite things to make sure mealtimes are an enjoyable part of their day. ![]() Hayley AnsellTeam LeaderI’m a Team Leader at the Potteries, as well as the home’s moving and handling trainer, a Colleague Voices representative and the home’s Infection Prevention and Control Champion. I joined the home in 2013, and when the opportunity arose to become an IPC champion I was passionate about doing it. I support colleagues day-to-day to ensure our residents are healthy and safe. I provide training support, liaise with the IPC leads and keep up-to-date on policy and guidance regarding infection prevention and control. ![]() Ali HollowayBusiness AdministratorI joined The Potteries before it opened, in 2013. In fact, it was the second care home that I’d been involved in commissioning. I’ve worked in the care sector since 1997, I started out as a domiciliary care worker for the Borough of Poole, and before I moved to The Potteries, I was the Business Administrator in another home. I love how no two days are the same here, and I enjoy the combination of the banter and rapport that I have with the residents and the administrative role I do. There’s a fantastic team here at The Potteries. I’m lucky to work with such a lovely group of people and support our wonderful residents. ![]() Julie BrownHead HousekeeperI’ve run my own cleaning business and worked in other care homes. I joined the team at The Potteries from working in a hotel. I was looking for a more fulfilling role and a fresh challenge, and this fitted the bill perfectly. ![]() Steve KemptonMaintenanceI spent 33 years in the Royal Marines, doing a range of different roles. Towards the end of my time, I was an advanced trauma risk practitioner and was deployed overseas and within the UK to handle operational and training incidents. I actually use quite a few of the skills at The Potteries that I acquired in that role, including providing practical help and advice, and being a good listener. |
Weekly Fees Start From | Fee |
---|---|
Residential Fees From / Price Per Week | £1,295.00 |
Nursing Fees From / Price Per Week | £1,486.00 |
Residential Dementia Fees From / Price Per Week | £1,350.00 |
Nursing Dementia Fees From / Price Per Week | £1,541.00 |
Respite Fees From / Price Per Week | £1,505.00 |
Funding Types | |
---|---|
Local Authority | Bournemouth, Christchurch and Poole |
Region | South West |
We Accept Self-Funding Clients | Yes |
We Accept Local Authority Funding | No |
We Accept NHS Continuing Healthcare | Yes |
We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
Styles of Food |
![]() ![]() |
---|---|
Our Photos |
Activities Are So Important |
---|
We care for every resident of The Potteries as an individual, and plan a variety of socially distanced activities and entertainment each week so that there’s something to appeal to them. Our Lifestyle teams at The Potteries go above and beyond to make sure that residents enjoy fulfilling lives, doing lifelong hobbies or trying something new. We host regular socially distanced keep fit sessions, clubs and cookery classes. Residents enjoy getting competitive over mini golf, quoits and giant Scrabble too. |
Our Photos |
---|
Activities At Home |
---|
1 to 1 Activities, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Exercise Class, Flower Arranging, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Visiting Entertainment, Word Games. |
Activities Outside Our Home |
---|
Local Tourist Attractions. |
187 York Road
Broadstone
Dorset
BH18 8ES
Current Ratings | |
---|---|
Overall | Good |
Safe | Requires Improvement |
Well Led | Good |
Caring | Good |
Responsive | Good |
Effective | Good |
Inspection Reports | |
Last inspected | 4th February 2022 |
Last rated | 20th December 2019 |
Reports | |
Registration Date | 15th October 2013 |
Service Provider | Care UK Community Partnerships Ltd, CO4 9QB |
Transport |
---|
Bus Stop nearby, Car Park, Train Station nearby. |
Places of Worship |
---|
Anglican Church. |
Nearby Services |
---|
Chemist, Church, Hospital, Local Walks & Bike Rides, Park, Pub, Restaurant, Shops. |
12,413
Care Homes
12,832
Home Care Services
497
Live-in Care Services
1,842
Retirement Living Developments
Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our detailed search facility and team of expert advisors can help you find the best care homes, nursing homes, retirement homes, retirement villages, home care, and live-in care services for you or your loved one's needs. Our website is free to use, we are proudly independent, and we never take referral fees.