The Maltings Care Home

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Profile Strength
Very Good 83%
Care Type Care Home
Care Category Respite | Residential
Availability Yes
Weekly Prices From £860.00
Regulator's Rating Inadequate
Meet The Manager

Michelle Payne is Home Manager at The Maltings Care Home.

What makes the resident experience at The Maltings Care Home so special? We believe it’s our real sense of ‘family‘ that has kindness, friendliness and respect right at its heart.

At The Maltings we look after people over 65 who require varying degrees of residential support. We provide all the care their own family could wish for, working closely with the doctors and nurses at our local medical practice.

Our modern purpose-built home is situated on Norwich Road in a quiet residential area of Fakenham, within
easy reach of the shops and other amenities in the historic town centre. Inside The Maltings our residents have a choice of lively or quiet communal rooms where they can relax with each other or welcome family and friends.

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Physically Frail, Walking Frame.
Medication By Mouth.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space
Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

The Care Organisation has not indicated availability

Mobile Phone Network Coverage (mobile “signal”)

The Care Organisation has not indicated availability

Telephone for external calling

The Care Organisation has not indicated availability

More details coming soon

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With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age

Our Building and Facilities

The interiors in The Maltings are tastefully decorated, light and airy. All our bedrooms are single with en-suite and we encourage our residents to personalise them with their cherished pictures, ornaments and mementos.

We provide a choice of television or quiet lounges. All these are perfect places for residents to relax or welcome friends and relatives. In the warmer months everyone enjoys our enclosed garden and patio seating.
We also have an attractive decking area at the front of the home where many residents enjoy simply sitting and watching the world go by.

Is Our Home Purpose Built

How Many Floors We Have

Who Owns Our Building

Communal Rooms
Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Hairdressers, Lift.

Our Garden
Communal Garden, Communal Patio, Seating.


Our Photos


All our bedrooms are single with en-suite and we encourage our residents to personalise them with their cherished pictures, ornaments and mementos. Each room has phone and television points and residents have wifi access throughout the home.

About Our Rooms
Number Of Rooms 43
Number Of Ensuite Rooms 43

Type Of Room
Single Room.

Room Features
Furnished, Unfurnished.

Room Facilities
Catch up TV, Freeview TV, Internet Access, Sky/Cable TV, Telephone Point.

Our Photos

Our team is made up of qualified naturally caring people who continue to build their skills with on-going training.

As well as providing excellent professional care, our entire team is dedicated to fostering a sense of home and of belonging. That means taking plenty of time to understand individual residents, their likes and dislikes, and exploring all the ways we can make them happy and comfortable. It’s all about giving our residents and their loved ones the confidence that we’re providing the very best of care, and delivering special resident experiences every day.

Our Team
Michelle Payne
Michelle Payne
Home Manager
Weekly Fees Start From Fee
Residential Fees From / Price Per Week £860.00

Funding Types
Local Authority Norfolk
Region East
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding Yes

The Importance Of Meal Times

There’s nothing quite like traditional home cooking to give everyone a lift.

We always ask residents and their families about their food preferences and dietary requirements. Our chef and catering team then work with dieticians to create meals that are nutritious and tasty, using fresh seasonal ingredients.

To add more variety, we also make a point of celebrating with special meals and events throughout the year. Residents can be served in our pleasant restaurant-style dining rooms or, if they prefer, they can take their meals in the privacy of their own rooms.

We Serve Food At
Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Pureed, Vegan, Vegetarian.

Our Photos

Activities Are So Important

Another way we can help our residents to feel at home is for them to do familiar things. So our dedicated Activities Leaders gently encourage residents to carry on doing things they enjoy. If someone had a hobby or pastime they did before they arrived, we’ll encourage them to continue it with us. Or perhaps they may like to learn something new.

The important thing is that we treat every resident as an individual. If they enjoy sharing time with others, either in our home or on an organised trip out, they’re most welcome. Or, if they prefer quiet time alone, we’ll respect that too.

Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Crafts, Crosswords, Knitting / Embroidery, Music Entertainment, Painting, Quiz Games, Reminiscence, Singing, Themed Events, Word Games.

Activities Outside Our Home
Local Tourist Attractions.

103 Norwich Road
NR21 8HH

Regulator: CQC

Current Ratings
Overall Inadequate
Safe Inadequate
Well Led Inadequate
Caring Good
Responsive Good
Effective Requires Improvement
Inspection Reports
Last inspected 19th August 2020
Last rated 3rd October 2020

3rd October 2020

4th December 2019

9th December 2016

20th September 2014

20th September 2013

10th August 2012

28th May 2012

Registration Date 9th December 2010
Bus Stop nearby.

Places of Worship
Anglican Church, Catholic Church, Methodist Church.

Nearby Services
Park, Pub, Restaurant, Shops.

Frequently asked questions about The Maltings Care Home

The Maltings Care Home was given an overall rating of "Inadequate" by the CQC in October 2020.
The Maltings Care Home provides Respite and Residential care.
The Maltings Care Home has 43 rooms.
Prices for The Maltings Care Home start from £860.00 per week.
The Maltings Care Home is owned by Four Seasons Health Care.
Yes. The Maltings Care Home does offer Residential care.
Yes. The Maltings Care Home does offer Respite care.
No. The Maltings Care Home does not provide care for people with Dementia.
The Maltings Care Home comes under Norfolk.
The Maltings Care Home accepts Local Authority clients.
Michelle Payne is the manager of The Maltings Care Home.

Profile Last Updated: 03 Dec 2021 | Report this Profile

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