Signature Moorlands Lodge Care Home

Moorlands Lodge
Portsmouth Road
Hindhead
Surrey
GU26 6TJ

Website

Tel: 01428 605396

Care Provider: Signature of Hindhead (Operations) Ltd

Digital Care Partner

Digital Care Plan

Care Type Care Home
Care Category Nursing, Dementia, Respite.
Availability Call for details
Prices Start From £1,290.00
Overall CQC Rating Good
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Meet The Manager

Andrea Barker is General Manager at Signature Moorlands Lodge Care Home.

I have been working in the Health and social sector for over thirty years, inclusive of serving nine years in the Queen Alexander’s Royal Naval Nursing Service.
I have developed extensive experience in Oncology, Chemotherapy, Dementia and Care of the Elderly. I am passionate about providing high-quality service and developing high-performance teams within the service.
This helps ensure Moorlands Lodge is not only an exceptional Home for our residents to live in but an exciting and supportive environment for the Team to work in.

Andrea Barker

A Luxury Care Home in Hindhead, Hampshire

Moorlands Lodge care home in Hindhead offers the full spectrum of 24-hour nursing care, assisted living and dementia care. Located on a high point of the Surrey North Downs, close to the pretty market towns of Haslemere and Farnham, Moorlands Lodge is surrounded by many local attractions, including National Trust houses, public gardens, theatres and art galleries. There are also excellent transport links to Guildford and London.

With one bedroom, two bedroom and studio apartments available, we can cater for any residential need. Our apartments all feature a private kitchenette, en suite wet room and personal telephone line. Many apartments can offer a private patio or balcony with lovely views over the area.

Whatever you or your loved one need, whether it’s respite or convalescence, a comfortable home and some assistance with everyday tasks, specialised dementia or end-of-life care, we have the expertise and the facilities to provide it. Our staff are caring, professional and absolutely dedicated to the support and wellbeing of our residents.

A Local Nursing Home with Outstanding Facilities

Moorlands Lodge is a purpose-built, elegant nursing home offering a beautiful restaurant with a private dining area available for those special family occasions. Our residents can choose to relax in a number of quiet cosy lounges, a Signature café which is ideal for that cup of coffee with friends or a well-equipped library. For treats or pampering, we also offer a hair salon, spa bathroom and beauty therapy room.

Our activities team at Moorlands Lodge organises a wide choice of stimulating daily activities, including crafts, exercise classes, clubs and visiting entertainers, as well as outings to local places of interest, the content all being chosen by our current residents.

Award-Winning Dementia Care in Hindhead

We also offer a separate dementia area, each room having an en-suite wet room. This area has been designed in collaboration with research conducted by the University of Stirling and ensures that the environment is as dementia-friendly as it could be. Our dementia area is comfortable, open plan naturally lit and staffed by specially trained carers. We are proud to have won numerous awards for the innovative care we provide at Moorlands.

The range of facilities at Moorlands Lodge and the expertise of our staff means that we are able to offer the highest level of care possible to all our residents in beautiful surroundings that are typical of the Signature style.

We would love the opportunity to show you how we can help you or your loved one, so book a visit today and let us show you what makes Signature at Moorlands Lodge unique!

Care Options We Can Provide
Support For Companionship, Personal care.
Disability Support Bed Bound, Wheel Chair Bound, Walking Frame, Physically Frail, Requires Hoist .
Medication By Mouth, Injection, Suppository.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Respite Care Yes
Minimum Age
60

Our Building and Facilities

Café

‘Signature Café’ at Moorlands Lodge is a great place for residents and families to have a drink, a chat and a bite to eat. A coffee machine and a selection of teas are available well as a ‘rehydration station’ serving fruit juice and water. Our visitors can also choose from a variety of tempting cakes, biscuits and other treats, all complimentary.

Lounge

From the wonderfully light and summery sunflower lounge to the cosy and welcoming map lounge, Moorlands Lodge offers a number of beautifully designed and furnished lounge areas for our residents to relax and socialise in. These are also an excellent option for visiting friends and families to catch up with their loved ones.

Lobby

The lobby at Moorlands Lodge is bright, welcoming and airy. A choice of lounge areas is available for meeting up and making arrangements, and our charming ‘Signature Café’ offers a range of complimentary drinks and snacks.

Garden

Moorlands Lodge has a lovely garden which is always used by the residents whenever the sun is shining. Many group activities also take place in the garden during the Summer. Many of our residents love to go outside and eat their breakfast or enjoy a simple cup of tea with their friends.

Spa

Moorlands Lodge has a lavish on-site spa which includes a variety of treatments such as body massage, hand massage, manicures and pedicures. We also have a stylish hair salon which is often used by our residents.

Restaurant

The restaurant at Moorlands Lodge has a stylish and contemporary theme, with plenty of natural light from our adjacent garden. Enjoy the fine dining experience provided by our experienced kitchen and service team.

Private Dining

Host a private family birthday celebration or get-together at Moorlands Lodge and we will provide the residents, family and friends with an unforgettable experience. The restaurant staff and chefs always make sure to provide their guests with the finest service.

Library

Our library is well-stocked with its wide range of novels, biographies, classics and some large print books. There is always something new to read as we get many donations from residents, staff and visitors. It’s often said by residents that they can travel without moving their feet when entering the library.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Dining Rooms, TV Lounges, Sitting Rooms, Library, Coffee Shop / Café, Bistro.

What Else Do We Provide
Hairdressers, Minibus, Lift.

Our Garden
Communal Garden, Seating, Communal Patio.

Our Photos

Description

Studio Apartments

Our studio apartments are open plan, featuring a bedroom area, living area and en-suite wetroom. Most of our studios offer a kitchenette and balcony or patio access is available in many cases. All studio apartments are light and airy and offer a private telephone line as well as mobility and safety features.

One-Bed Apartments

With a separate bedroom, our one-bedroom apartments offer a great deal of flexibility and are perfect for longer stays. In most of our apartments, a kitchenette is available in the living area and every one features an en-suite wetroom. Balcony or patio access is available in many apartments and all apartments offer a private telephone line as well as mobility and safety features.

One-Bed Deluxe Apartments

One-Bedroom deluxe apartments offer all of the features of our one-bedroom apartments, including a separate living room and bedroom, an en-suite wetroom and private telephone line. With a more spacious layout, deluxe apartments are perfect for couples or individuals who require more space for furniture and belongings. With a separate bedroom, our one-bedroom apartments offer a great deal of flexibility and are perfect for longer stays.


About Our Rooms
Number Of Rooms 106
Number Of Ensuite Rooms 106

Type Of Room
Single Room, Double Room, Separate Sitting Room, Kitchenette, Studio, Apartment.

Room Features
Furnished, Unfurnished, Balcony.

Room Facilities
Telephone Point, Private Patio, Balcony.

Our Photos
Description

Person-centred care is at the heart of Signature’s ethos. Everyone has unique qualities and our dedicated staff ensure they provide care that is responsive to individual personal preferences, needs and values. There’s always a familiar face here to help at Signature, someone on whom residents can rely for support whenever required.

Carers at Signature know more than names and faces. They know people’s personalities, their priorities and their preferences. This allows them to provide for each resident’s needs while at all times respecting the privacy and dignity of the individual.

Dementia care can be a difficult and emotional decision for residents and their families. At Signature, we are committed to providing the unique and highly skilled care that those living with memory loss require, in order to maintain a fulfilling, safe and dignified lifestyle.

We offer dedicated dementia suites that have specialist features to support with the provision of exceptional care within a dignified and comforting environment for each resident. Using research from the University of Stirling, the UK’s leading dementia specialist researcher, Signature has designed its environments to be market-leading.

Respite care and convalescent care is short term care designed to help people recover from an operation or illness with the support of our superb care staff and facilities. Respite stays are a minimum of two weeks and can last up to a few months. Individual care plans are tailored to each resident’s requirements to help them recover as soon as possible.

Signature offers award-winning care in purpose-built, luxury surroundings, which provide the resident with the best chance of full recovery. Many of our respite residents enjoy their stay so much that they decide to remain with us after their recovery.


Our Carers
Janyce Wilks
Janyce Wilks
Care Services Manager

I qualified as a Registered General Nurse in 1984. Having spent the large percentage of my career in the community I have also worked as a nurse in the pharmaceutical industry where I provided training on respiratory care for nurses in primary care. I moved into the Criminal Justice Setting in 2006 setting up and leading the Forensic Nursing Team working in Dorset. In 2010 I moved on to become a manager for the Metropolitan Police Service ensuring teams looked after the health and welfare of detained persons in police custody, and become part of the custody teaching team in relation to health needs.

In 2015 I moved back into the eldercare sector. I am delighted to have joined the outstanding team at Moorlands Lodge and hope to bring her nursing, management and teaching experience to continue implementing the excellent care model already in place.

Dean Trodd
Dean Trodd
Client Liaison Manager

I have been working within the care industry for the past few years.
My role as Client Liaison Manager enables me to show what Moorlands Lodge has to offer seniors who feel they now need care, support and ultimately a fun lifestyle.
I am passionate about helping people make the right choices when looking at their options for the next stage in their lives.
Moorlands Lodge has a wonderfully supportive team which is a privilege to be a part of.

Linda Booth
Linda Booth
Activities Manager

With a wealth of experience, my team and I are responsible for ensuring our residents lead a full and enriched life while living at Moorlands Lodge. A comprehensive activities schedule, as well as trips out, are provided and I am passionate about offering our residents a full and varied programme seven days a week, including evenings, to appeal to all needs and abilities.

Tess Mouland
Tess Mouland
Restaurant Manager

I fell in love with hospitality when I started working in pub kitchens at the age of fifteen. I truly found my passion when my experience allowed me to take a leading role in front of house operations and I began working through various sectors including pubs, Michelin star restaurants, events and hotel operations. Every role and environment I experienced spurred me on to squeeze more out of the industry, and in 2010 I graduated from the University of Surrey with an honours degree in International Hospitality Management.

Six years ago, I became Restaurant Manager of Moorlands Lodge and the challenge of bringing a five-star Food and Beverage service to the Care Industry has become a labour of love and satisfaction.

Weekly Fees Start From Fee
Fees Start From £1,290.00

The Importance Of Meal Times

At Signature, we take great care to ensure that our food is prepared using the highest quality ingredients to ensure a well-balanced and nutritious diet for all our residents. Our food is made by professionally trained chefs and the delicious menus are inspired by Jane Devonshire, MasterChef 2016 winner.

We take pride in producing healthy, appetising food that provides good nutrition and hydration essential to wellness and the physical and mental well-being of our residents. All our meals are freshly prepared, packed full of flavour and include all the seasonal favourites. In addition to our dining times residents can enjoy a range of lighter meals and snacks throughout the day. We have well-stocked cafés serving speciality teas, freshly ground coffee, flavoured water, fruit juices, homemade cakes and light snacks.

Our café areas provide the perfect environment for family visits as well as socialising with other residents and guests. We make sure that we cater to individual dietary needs and recognise personal preferences and we do all we can to ensure that our residents enjoy their dining experience with Signature. Our homes are fully licensed and stock a great selection of wines, beers and spirits for residents, their guests and visitors to enjoy.

Across all Signature homes we offer choice and variety so that residents fully enjoy their dining experience. Whether you prefer a formal or informal environment, you can choose from a range of options including the formal restaurant areas that offer silver service, informal bistros for a more casual dining experience, café areas near the main entrances for coffee, light bites and snacks. Each home has a private dining room so that residents can enjoy special occasions with family and friends. We even offer alfresco dining on our pretty sun terraces for those long lazy summer days.

Our chefs offer fresh, seasonal menus that change daily for lunch and dinner. Each menu lists all allergies and we cater for all dietary requirements. Whether it be vegetarian, pescatarian or even vegan, at Signature we go above and beyond to make sure our residents’ tastes and needs are met, and they are well looked after. When a new resident joins a Signature home, we make every effort to learn what the resident likes and do all that we can to meet their tastes and preferences.

Every Signature home offers a stylish private dining facility for residents to enjoy with their family and friends. Celebrating happy times, such as birthdays or anniversaries is a lovely way to enjoy the facilities. By request, a special menu can be designed by our head chefs and all our homes are fully licensed offering a great wine list to add to the occasion.


We Serve Food At
Breakfast, Lunch, Dinner.

Dietary Options
Vegetarian, Vegan, Pureed, Diabetic.

Our Photos

Menu
Rise and Shine example menu.pdf Supper Club example menu.pdf Bistro Light Bites example menu.pdf example Wine List.pdf Lunch Time example menu.pdf
Activities Are So Important

Every signature home has a dedicated activities team organised by an activities manager. With extensive weekly activity calendars, there is always plenty to choose from, whatever a resident’s mobility level. Activities inside our homes include ballroom dancing, board games, guest musicians and speakers and of course our ever-popular bridge tournaments. We also organise regular outings, from theatre and cinema trips to nature walks, shopping trips and church services. Many of our homes also have gardening areas and potting sheds, where green-fingered residents can tend their own plot.

The wellbeing of our residents is always our main concern, and Signature life is designed to provide a full spectrum of physical, mental and emotional wellbeing. Regular exercise classes for all abilities, physiotherapy treatments in our specialist therapy rooms, and country trips are just some of the activities by which Signature maintains physical wellbeing. Stimulating activities such as crossword challenges, quiz nights and foreign language classes offer a great range of options for mental wellbeing. The sense of community and companionship offered by all of our social areas and communal activities offers emotional wellbeing that would not usually be available outside the Signature family.


Our Photos

Timetables
example activity planner.PNG

Activities At Home
Music, Gardening, Quiz Games, Board Games, Exercise Class, Crosswords, Excursions, Dancing, Themed Events, Birthday Celebrations, Visiting Entertainment.

Activities Outside Our Home
Cinema, Shopping, Theatre.

Moorlands Lodge
Portsmouth Road
Hindhead
Surrey
GU26 6TJ

Category Rating
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Read More https://api.cqc.org.uk/public/v1/reports/cbcc676f-1663-4363-88fa-948e4c85d0ce
Report Published 28th June 2018
Registration Date 30th January 2012
Transport
Bus Stop nearby.

Nearby Services
Shops.

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