Mercia Grange

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538 Lichfield Road
Four Oaks
Sutton Coldfield
B74 4EH

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Infection Control

Safe Visiting Space

Profile Strength Why do we have a profile score? We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. We have therefore encouraged every provider to open their ‘online windows and doors’ to help you make an informed choice. The profile score is a measure of how much information has been provided. Every registered care provider in the UK can claim a free listing on Autumna. However, a paid subscription allows more information to be added and as a result a higher profile score.	Very Good 88%
Care Type	Care Home
Care Category	Nursing \| Dementia \| Respite
Availability	Yes
Weekly Prices From	£1,446.00
Regulator's Rating	Outstanding
Care UK

About Us

The team at Mercia Grange care home in Sutton Coldfield believe that when your loved one moves into a care home they’re entitled to enjoy a lifestyle that’s relaxing, pampered, active and varied.

Residents are supported to enjoy a meaningful lifestyle, with activities that are special to them. We do this by tailoring all aspects of your loved ones care to their unique needs, interests and preferences. We get to know how they like to spend their day and learn about their hobbies and interests, the jobs they’ve done, the places they’ve lived and the people who are dear to them.

It’s this attention to detail and commitment to the individual that led to us being rated as an ‘outstanding’ care home by the CQC in June 2019.

We have our own coffee shop and bar, hair and beauty salon and cinema so your loved one can continue to get the most out of each day. And if your loved one gets a sense of purpose from having a familiar routine, like folding laundry, they’re welcome to help us around the home.

Our home team is part of Care UK, one of the UK’s largest providers of residential care for older people. We operate over 100 care homes and day clubs and deliver care to more than 7,000 people every day. Our strong ethos of care means that we work closely with you to tailor the care we provide to your loved one’s exact needs. Every person is different, so we take time to get to know your loved one right down to the smallest details of their lives, so that we can deliver care that’s entirely person centred.

We are here to support you and your loved one through your journey into care and are able to offer a limited number of appointments for in-person show rounds of our care home. Call to speak to one of our friendly team who can take you through a short health screening questionnaire and book you in for a tour. If you’re considering care for yourself or a loved one, we’re here for you.

Videos and Virtual Tours

Guide to garden visits in England

Care

Care Options	We Can Provide
Support For	End of Life, Palliative, Personal care, Support for Couples.
Disability Support	Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication	By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms	Cancer, Crohn's Disease, Crohns, Diabetes, Epilepsy, Lung Disease, Motor Neurone Disease (MND), Parkinson's Disease, Stroke.
Type Of Dementia	Mild Dementia.
Dementia Behaviour	Wandering .
Dementia Specialisms	Alzheimer's, Mixed Dementias, Vascular Dementia.
Respite Care	Yes

Infection Control (S.A.F.E.)

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
	Air Filtration & Purification	We are using air filtration and/or air purification devices within our care setting.
	Contact Tracing	We have measures in place to identify and trace contact between people in our care setting.
	Independent Assessments	We have been independently assessed in our approach to infection control.
	Infection Control Training	Our staff are trained to use measures which prevent and control infections.
	Infection Screening	We are using technology to screen for infections & monitor symptoms.
	Regulatory Assessment	We have been assessed by the care regulator in our approach to infection control.
	Sterilisation & Disinfection Devices	We are using sterilisation and/or disinfection devices within our care setting.
	Virus Testing	We are testing for viral infection when symptoms present within our care setting.

Safe Visiting Space

	We have a safe visiting space
All Care UK homes now have purpose-built internal or external visiting suites available which enable visits to take place from behind a sealed glass panel, using a sound system to assist with communication. Where Government guidance and local health teams allow, these suites make it possible to continue visiting even when we have a case of Covid-19 in the home.

Connectivity for resident testing, monitoring & communications
Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

More details coming soon

Provider Newsfeed

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Admission Criteria

Minimum Age
65

Building and Facilities

Our Building and Facilities
Mercia Grange has been designed to enhance the quality of life for every resident, whatever their needs. The home is subdivided into smaller suites on each floor, helping to keep hustle and bustle to a minimum, which is particularly important for residents who are living with dementia. In fact, every aspect of the home’s design, from the colour on the walls, to the carpets and furnishings, incorporate touches that help people living with dementia to feel at home and to find their way around independently.

Our Building and Facilities

Mercia Grange has been designed to enhance the quality of life for every resident, whatever their needs. The home is subdivided into smaller suites on each floor, helping to keep hustle and bustle to a minimum, which is particularly important for residents who are living with dementia. In fact, every aspect of the home’s design, from the colour on the walls, to the carpets and furnishings, incorporate touches that help people living with dementia to feel at home and to find their way around independently.

Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, GP, Hairdressers, Minibus.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use, Smart Home Remote Control.

Our Photos
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Rooms

Description
Each of the home’s 67 en-suite bedrooms are beautifully decorated and furnished. And if your loved one likes the idea of being close to the garden, they can choose a room with direct access to our lovely landscaped gardens.

About Our Rooms
Number Of Rooms	67
Number Of Ensuite Rooms	67

Type Of Room
Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos
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Meet our Team

Our Team
Thomas Bampfield Deputy Manager I was keen to join the Mercia Grange team as soon as I visited the home as a District Nurse. The team worked so well together and there was a strong family feeling here. I really wanted to be a part of that. I love being able to make a difference to a resident’s day, and having compassion, empathy and good communication skills are key to that. When you’re busy, it’s easy to become focused on the task that you need to achieve, but it’s important to spend some time listening to residents and understanding what they’re experiencing. It can make all the difference to a person. I joined the home in 2019, and there’s a lot to get involved in as we continue to drive for ever-greater quality care. One of my biggest challenges has been to set up a new induction programme for new colleagues. I’m looking forward to helping to make a positive impact on the lives of residents and their families. Aleksandra Luczynska Customer Relations Manager I’ve worked in events and sales but I wanted to work in the care sector as I love to help people and I think there’s no better way to do that than to work in care. I’m very much a people person and I love dealing with lots of different people each day, getting to know them and how I can help them. I’ve not worked in the care sector before, so there’s a lot for me to learn – and quickly – but I’m up for the challenge and everyone here at the home is very supportive. In the past, I’ve juggled full time work and study, so I’m confident I can make a success of things. I’m excited about working in such a high quality home. The team at Mercia Grange really are fantastic and I’m looking forward to working with them to fulfil residents’ lives. Sanchez Betton Lifestyle Lead While I’m an experienced Lifestyle Coach, I wanted to join Care UK and Mercia Grange because it was an opportunity to experience some fresh challenges. I believe wholeheartedly in empowering people of any age to live an enriching and full life. I’ve done further training in delivering activities in a care setting, and while there’s often a lot of planning and organisation that goes into running activities, entertainment and events, seeing the smile on residents’ faces, and feeling that I’ve made a difference to their day, makes it all worth it. Care UK has a great reputation for supporting residents to live fulfilling lives, so it’s definitely the highlight of my career to have become Lifestyle Lead at Mercia Grange – an ‘outstanding’-rated care home. There’s a very strong team spirit here at Mercia Grange which has been shaped by the fantastic management team. It makes you feel that anything’s possible each day! Keith Wyatt Head Chef I’m an experienced care home chef, and have been working in the catering sector for over 20 years. I’ve cooked for a prime minister, celebrities and even my beloved football team, Liverpool. I moved to Mercia Grange in 2018 because I wanted to be part of a team setting the standard in a brand new care home. I love seeing the residents looking happy and relaxed after a meal which they’ve enjoyed. Knowing that my team and I have made them happy is a great feeling. I enjoy meeting new residents and their families too, as well as getting to know my colleagues. We all have very different experiences and come from different backgrounds but we join together to deliver the best for residents. Away from work, I like to unwind by watching films or sports (mainly football). When you’ve been on your feet at the home all day, it’s great to sit back with a cup of tea and a biscuit! Samantha Jones Head Housekeeper My background is in the hotel industry. I’ve set up a large four-star hotel and have worked as a general manager in a big hotel too. When I fancied a change recently, I was really attracted by the ethos of Care UK. The organisation believes in providing hotel-style levels of quality and comfort to residents. That really appealed to me, and I felt my skills would be a good fit. Mercia Grange is a beautiful new home - and it’s a pleasure to work here. One of the best parts of the day is when I bring residents’ laundered items back to their rooms. I love seeing all the residents and having a chat. I haven’t been at Mercia Grange long, so I’m still getting to know everyone, and their fascinating life stories. Outside of work, I’m a big animal lover: I have a dog, a rabbit and a cockatoo. When I’m not caring for them, I like to unwind with a glass of something and my favourite American boxset! Lisa Prigg Nurse Manager and Infection Prevention and Control Champion I decided that I wanted to work for Care UK because its values were very much in line with my own. The organisation also has a great reputation for delivering quality care, and this is borne out in the superb care regulator ratings it has achieved in its homes across the UK. A large part of my role involves supporting colleagues to deliver the highest standards of hygiene. I work with them to ensure the correct procedures are followed around personal protective equipment (PPE), handwashing and cleaning. I love what I do because I’m passionate about our residents and helping them to live fulfilling lives in a safe environment. What do I enjoy the most about working at Mercia Grange? There are so many things! The wonderful atmosphere and beautiful surroundings, the fabulous residents and amazing team. I also love being a nurse. For job satisfaction, few other jobs come close. Peter Aston Maintenance Manager I’m an experienced Maintenance Manager and worked in a privately owned nursing home prior to joining the Mercia Grange team. I heard a lot of good things about Mercia Grange – it has an amazing reputation – and I knew I’d have different and interesting challenges to tackle here working as part of a bigger organisation. The end of the day is my favourite part of the day because I know all my jobs are completed and I’ve helped to keep Mercia Grange running smoothly. I enjoy working on my own initiative and supporting the residents by ensuring everything’s working well and is safe for them. There are some incredible people who call Mercia Grange ‘home’ and I’m enjoying getting to know them and learning about their lives. In my spare time I enjoy riding motorbikes, reading, watching films and playing board games and video games. Lisa Woodall Business Administrator I’ve spent 20 years’ working in offices as a Personal Assistant, Secretary and Business Administrator, and, before joining the Mercia Grange team I was an Administrator in another care home. I wanted to join Care UK because it is a hugely reputable care provider.The mornings are always my favourite time of the day because there are lots of happy faces coming through the door, and I look forward to what the day has in store. I get a lot of satisfaction from ensuring that the office is running smoothly. Time management skills are crucial in this busy role, as are good people skills, and having some computer know-how: we use lots of different computer and information systems.I enjoy conquering new challenges, and I thrive on the fact that every day is different. I’m also proud to be the Colleague Voices Representative for Mercia Grange.

Our Team

Thomas Bampfield

Deputy Manager

I was keen to join the Mercia Grange team as soon as I visited the home as a District Nurse. The team worked so well together and there was a strong family feeling here. I really wanted to be a part of that.

I love being able to make a difference to a resident’s day, and having compassion, empathy and good communication skills are key to that. When you’re busy, it’s easy to become focused on the task that you need to achieve, but it’s important to spend some time listening to residents and understanding what they’re experiencing. It can make all the difference to a person.

I joined the home in 2019, and there’s a lot to get involved in as we continue to drive for ever-greater quality care. One of my biggest challenges has been to set up a new induction programme for new colleagues. I’m looking forward to helping to make a positive impact on the lives of residents and their families.

Aleksandra Luczynska

Customer Relations Manager

I’ve worked in events and sales but I wanted to work in the care sector as I love to help people and I think there’s no better way to do that than to work in care. I’m very much a people person and I love dealing with lots of different people each day, getting to know them and how I can help them.

I’ve not worked in the care sector before, so there’s a lot for me to learn – and quickly – but I’m up for the challenge and everyone here at the home is very supportive. In the past, I’ve juggled full time work and study, so I’m confident I can make a success of things.

I’m excited about working in such a high quality home. The team at Mercia Grange really are fantastic and I’m looking forward to working with them to fulfil residents’ lives.

Sanchez Betton

Lifestyle Lead

While I’m an experienced Lifestyle Coach, I wanted to join Care UK and Mercia Grange because it was an opportunity to experience some fresh challenges.

I believe wholeheartedly in empowering people of any age to live an enriching and full life. I’ve done further training in delivering activities in a care setting, and while there’s often a lot of planning and organisation that goes into running activities, entertainment and events, seeing the smile on residents’ faces, and feeling that I’ve made a difference to their day, makes it all worth it.

Care UK has a great reputation for supporting residents to live fulfilling lives, so it’s definitely the highlight of my career to have become Lifestyle Lead at Mercia Grange – an ‘outstanding’-rated care home. There’s a very strong team spirit here at Mercia Grange which has been shaped by the fantastic management team. It makes you feel that anything’s possible each day!

Keith Wyatt

Head Chef

I’m an experienced care home chef, and have been working in the catering sector for over 20 years. I’ve cooked for a prime minister, celebrities and even my beloved football team, Liverpool.

I moved to Mercia Grange in 2018 because I wanted to be part of a team setting the standard in a brand new care home. I love seeing the residents looking happy and relaxed after a meal which they’ve enjoyed. Knowing that my team and I have made them happy is a great feeling. I enjoy meeting new residents and their families too, as well as getting to know my colleagues. We all have very different experiences and come from different backgrounds but we join together to deliver the best for residents.

Away from work, I like to unwind by watching films or sports (mainly football). When you’ve been on your feet at the home all day, it’s great to sit back with a cup of tea and a biscuit!

Samantha Jones

Head Housekeeper

My background is in the hotel industry. I’ve set up a large four-star hotel and have worked as a general manager in a big hotel too. When I fancied a change recently, I was really attracted by the ethos of Care UK. The organisation believes in providing hotel-style levels of quality and comfort to residents. That really appealed to me, and I felt my skills would be a good fit.

Mercia Grange is a beautiful new home - and it’s a pleasure to work here. One of the best parts of the day is when I bring residents’ laundered items back to their rooms. I love seeing all the residents and having a chat. I haven’t been at Mercia Grange long, so I’m still getting to know everyone, and their fascinating life stories.

Outside of work, I’m a big animal lover: I have a dog, a rabbit and a cockatoo. When I’m not caring for them, I like to unwind with a glass of something and my favourite American boxset!

Lisa Prigg

Nurse Manager and Infection Prevention and Control Champion

I decided that I wanted to work for Care UK because its values were very much in line with my own. The organisation also has a great reputation for delivering quality care, and this is borne out in the superb care regulator ratings it has achieved in its homes across the UK.

A large part of my role involves supporting colleagues to deliver the highest standards of hygiene. I work with them to ensure the correct procedures are followed around personal protective equipment (PPE), handwashing and cleaning. I love what I do because I’m passionate about our residents and helping them to live fulfilling lives in a safe environment.

What do I enjoy the most about working at Mercia Grange? There are so many things! The wonderful atmosphere and beautiful surroundings, the fabulous residents and amazing team. I also love being a nurse. For job satisfaction, few other jobs come close.

Peter Aston

Maintenance Manager

I’m an experienced Maintenance Manager and worked in a privately owned nursing home prior to joining the Mercia Grange team. I heard a lot of good things about Mercia Grange – it has an amazing reputation – and I knew I’d have different and interesting challenges to tackle here working as part of a bigger organisation.

The end of the day is my favourite part of the day because I know all my jobs are completed and I’ve helped to keep Mercia Grange running smoothly. I enjoy working on my own initiative and supporting the residents by ensuring everything’s working well and is safe for them. There are some incredible people who call Mercia Grange ‘home’ and I’m enjoying getting to know them and learning about their lives.

In my spare time I enjoy riding motorbikes, reading, watching films and playing board games and video games.

Lisa Woodall

Business Administrator

I’ve spent 20 years’ working in offices as a Personal Assistant, Secretary and Business Administrator, and, before joining the Mercia Grange team I was an Administrator in another care home. I wanted to join Care UK because it is a hugely reputable care provider.The mornings are always my favourite time of the day because there are lots of happy faces coming through the door, and I look forward to what the day has in store. I get a lot of satisfaction from ensuring that the office is running smoothly. Time management skills are crucial in this busy role, as are good people skills, and having some computer know-how: we use lots of different computer and information systems.I enjoy conquering new challenges, and I thrive on the fact that every day is different. I’m also proud to be the Colleague Voices Representative for Mercia Grange.

Fees

Weekly Fees Start From	Fee
Residential Fees From / Price Per Week	£1,446.00
Nursing Fees From / Price Per Week	£1,561.00
Residential Dementia Fees From / Price Per Week	£1,427.00
Respite Fees From / Price Per Week	£1,377.00

Funding Types
Local Authority	Birmingham
Region	West Midlands
We Accept Self-Funding Clients	Yes

Food

The Importance Of Meal Times
Our chef-led catering team serve up delicious and nutritious hot and cold menu choices made from fresh ingredients and tailored to your personal tastes, diet and cultural needs. You are welcome to eat in your room if you don’t want to miss your favourite TV programme. And if you find you’re hungry or thirsty at different times, you can help yourself to drinks, snacks and treats at any time of the day or night. We are also able to offer an enhanced in-room dining service with a wide range of tasty and nutritious meals and snacks for those who prefer, or need, additional distancing. We look forward to celebrating your birthday in style, finding any excuse to have fun and enjoy good food. Whether it’s trying some new foods for Chinese New Year or Diwali or indulging our passion for chocolate at Easter time, there’ll always be something to look forward to.

The Importance Of Meal Times

Our chef-led catering team serve up delicious and nutritious hot and cold menu choices made from fresh ingredients and tailored to your personal tastes, diet and cultural needs. You are welcome to eat in your room if you don’t want to miss your favourite TV programme. And if you find you’re hungry or thirsty at different times, you can help yourself to drinks, snacks and treats at any time of the day or night.

We are also able to offer an enhanced in-room dining service with a wide range of tasty and nutritious meals and snacks for those who prefer, or need, additional distancing.

We look forward to celebrating your birthday in style, finding any excuse to have fun and enjoy good food. Whether it’s trying some new foods for Chinese New Year or Diwali or indulging our passion for chocolate at Easter time, there’ll always be something to look forward to.

We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Pureed, Vegetarian.

Our Photos
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Activities

Activities Are So Important
Our lifestyle team organises and runs daily activities that are tailored around your hobbies and interests, ranging from quizzes and exercise classes to gardening, baking, music sessions and film afternoons – all socially distanced. Our new seaside themed balcony is a popular place to sit under a parasol and enjoy an icecream or two. We understand that group activities aren’t for everyone, so we spend lots of quality time with individual residents, one-to-one. Whether you would like to do some gardening, do some research for a hobby or simply have a chat and a cup of tea, we’ll make it happen.

Activities Are So Important

Our lifestyle team organises and runs daily activities that are tailored around your hobbies and interests, ranging from quizzes and exercise classes to gardening, baking, music sessions and film afternoons – all socially distanced. Our new seaside themed balcony is a popular place to sit under a parasol and enjoy an icecream or two.

We understand that group activities aren’t for everyone, so we spend lots of quality time with individual residents, one-to-one. Whether you would like to do some gardening, do some research for a hobby or simply have a chat and a cup of tea, we’ll make it happen.

Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities At Home

1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping Centre, Theatre.

Pets

Our Pets
Pets aren’t allowed to live here at Mercia Grange, however we do welcome well-behaved pets for visits.

Can You Bring Your Pet
No

Map

538 Lichfield Road
Four Oaks
Sutton Coldfield
B74 4EH

Regulator Ratings

Regulator: CQC

Current Ratings
Overall	Outstanding
Safe	Good
Well Led	Outstanding
Caring	Good
Responsive	Good
Effective	Outstanding
Inspection Reports
Last inspected	3rd April 2019
Last rated	20th June 2019
Reports	20th June 2019
Registration Date	31st May 2018

Amenities

Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

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