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538 Lichfield Road
Four Oaks
Sutton Coldfield
B74 4EH

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Profile Strength
Very Good 86%
Care Type Care Home
Care Category Nursing | Dementia | Respite
Availability Yes
Regulator's Rating Outstanding
Meet The Manager

Thomas Bampfield is Home Manager at Mercia Grange.

I was keen to join the Mercia Grange team as soon as I visited the home as a District Nurse. The team worked so well together and there was a strong family feeling here. I really wanted to be a part of that.

I love being able to make a difference to a resident’s day, and having compassion, empathy and good communication skills are key to that. When you’re busy, it’s easy to become focused on the task that you need to achieve, but it’s important to spend some time listening to residents and understanding what they’re experiencing. It can make all the difference to a person.

I joined the home in 2019, and there’s a lot to get involved in as we continue to drive for ever-greater quality care. One of my biggest challenges has been to set up a new induction programme for new colleagues. I’m looking forward to helping to make a positive impact on the lives of residents and their families
as home manager.

Thomas Bampfield

The team at Mercia Grange care home in Sutton Coldfield believe that when your loved one moves into a care home they’re entitled to enjoy a lifestyle that’s relaxing, pampered, active and varied.

Residents are supported to enjoy a meaningful lifestyle, with activities that are special to them. We do this by tailoring all aspects of your loved ones care to their unique needs, interests and preferences. We get to know how they like to spend their day and learn about their hobbies and interests, the jobs they’ve done, the places they’ve lived and the people who are dear to them.

It’s this attention to detail and commitment to the individual that led to us being rated as an ‘outstanding’ care home by the CQC in June 2019.

We have our own coffee shop and bar, hair and beauty salon and cinema so your loved one can continue to get the most out of each day. And if your loved one gets a sense of purpose from having a familiar routine, like folding laundry, they’re welcome to help us around the home.

Our home team is part of Care UK, one of the UK’s largest providers of residential care for older people. We operate over 100 care homes and day clubs and deliver care to more than 7,000 people every day. Our strong ethos of care means that we work closely with you to tailor the care we provide to your loved one’s exact needs. Every person is different, so we take time to get to know your loved one right down to the smallest details of their lives, so that we can deliver care that’s entirely person centred.

We are here to support you and your loved one through your journey into care and are able to offer a limited number of appointments for in-person show rounds of our care home. Call to speak to one of our friendly team who can take you through a short health screening questionnaire and book you in for a tour. If you’re considering care for yourself or a loved one, we’re here for you.


Guide to garden visits in England
Care Options We Can Provide
Support For End of Life, Palliative, Personal care, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohn's Disease, Crohns, Diabetes, Epilepsy, Lung Disease, Motor Neurone Disease (MND), Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia.
Dementia Behaviour Wandering .
Dementia Specialisms Alzheimer's, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

We have a safe visiting space to make sure residents and visitors can meet safely.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

More details coming soon

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Minimum Age
65

Our Building and Facilities

Mercia Grange has been designed to enhance the quality of life for every resident, whatever their needs. The home is subdivided into smaller suites on each floor, helping to keep hustle and bustle to a minimum, which is particularly important for residents who are living with dementia. In fact, every aspect of the home’s design, from the colour on the walls, to the carpets and furnishings, incorporate touches that help people living with dementia to feel at home and to find their way around independently.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, GP, Hairdressers, Minibus.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use, Smart Home Remote Control.

Our Photos

Description

Each of the home’s 67 en-suite bedrooms are beautifully decorated and furnished. And if your loved one likes the idea of being close to the garden, they can choose a room with direct access to our lovely landscaped gardens.


About Our Rooms
Number Of Rooms 67
Number Of Ensuite Rooms 67

Type Of Room
Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos
Our Team
Thomas Bampfield
Thomas Bampfield
Home Manager

I was keen to join the Mercia Grange team as soon as I visited the home as a District Nurse. The team worked so well together and there was a strong family feeling here. I really wanted to be a part of that.

I love being able to make a difference to a resident’s day, and having compassion, empathy and good communication skills are key to that. When you’re busy, it’s easy to become focused on the task that you need to achieve, but it’s important to spend some time listening to residents and understanding what they’re experiencing. It can make all the difference to a person.

I joined the home in 2019, and there’s a lot to get involved in as we continue to drive for ever-greater quality care. One of my biggest challenges has been to set up a new induction programme for new colleagues. I’m looking forward to helping to make a positive impact on the lives of residents and their families
as home manager.

Aleksandra Luczynska
Aleksandra Luczynska
Customer Relations Manager

I’ve worked in events and sales but I wanted to work in the care sector as I love to help people and I think there’s no better way to do that than to work in care. I’m very much a people person and I love dealing with lots of different people each day, getting to know them and how I can help them.

I’ve not worked in the care sector before, so there’s a lot for me to learn – and quickly – but I’m up for the challenge and everyone here at the home is very supportive. In the past, I’ve juggled full time work and study, so I’m confident I can make a success of things.

I’m excited about working in such a high quality home. The team at Mercia Grange really are fantastic and I’m looking forward to working with them to fulfil residents’ lives.

Maxine Langley
Maxine Langley
Lifestyle Coordinator

Why did I want to work at Mercia Grange? I have previous experience of working in activities in a care home, and my friend, who works here, told me that Mercia Grange was a lovely place to work. So when a role came up here, I applied. 

There are all sorts of qualities that make a good Lifestyle Coordinator: being kind and caring, having empathy, seeing each person as an individual, and being able to work as part of the wider home team is important. It also helps to be creative and fun, and to be a good communicator.

I love spending time with residents, especially when we can get together to have a group chat. Seeing people happy, and knowing that you’ve played a big part in making them happy and smile that day, is the best feeling.

Belinda Piovesana
Belinda Piovesana
Lifestyle Coordinator

I’m new to Care UK – I only joined the team here at Mercia Grange in 2018 – but I’m really enjoying being part of the great team at the home, and bringing a smile to residents’ faces. 

It makes my day to see residents having fun and enjoying themselves. 

One of the highlights of my short time here has been RAF Day. We had a great turn out and everything was excellent, from the weather to the food! Our residents are all very different, so my challenge is to find different activities that they like to enjoy. It’s certainly important that a person in my role is able to think creatively. One-to-one time is also key to ensuring residents get to do the things they want, even if it’s just having a chat. It’s often the little things that can make a big difference to a person’s day.

Keith Wyatt
Keith Wyatt
Head Chef

I’m an experienced care home chef, and have been working in the catering sector for over 20 years. I’ve cooked for a prime minister, celebrities and even my beloved football team, Liverpool. 

I moved to Mercia Grange in 2018 because I wanted to be part of a team setting the standard in a brand new care home. I love seeing the residents looking happy and relaxed after a meal which they’ve enjoyed. Knowing that my team and I have made them happy is a great feeling. I enjoy meeting new residents and their families too, as well as getting to know my colleagues. We all have very different experiences and come from different backgrounds but we join together to deliver the best for residents.

Away from work, I like to unwind by watching films or sports (mainly football). When you’ve been on your feet at the home all day, it’s great to sit back with a cup of tea and a biscuit!

Samantha Jones
Samantha Jones
Head Housekeeper

My background is in the hotel industry. I’ve set up a large four-star hotel and have worked as a general manager in a big hotel too. When I fancied a change recently, I was really attracted by the ethos of Care UK. The organisation believes in providing hotel-style levels of quality and comfort to residents. That really appealed to me, and I felt my skills would be a good fit. 

Mercia Grange is a beautiful new home - and it’s a pleasure to work here. One of the best parts of the day is when I bring residents’ laundered items back to their rooms. I love seeing all the residents and having a chat. I haven’t been at Mercia Grange long, so I’m still getting to know everyone, and their fascinating life stories. 

Outside of work, I’m a big animal lover: I have a dog, a rabbit and a cockatoo. When I’m not caring for them, I like to unwind with a glass of something and my favourite American boxset!

Lisa Prigg
Lisa Prigg
Nurse Manager and Infection Prevention and Control Champion

I decided that I wanted to work for Care UK because its values were very much in line with my own. The organisation also has a great reputation for delivering quality care, and this is borne out in the superb care regulator ratings it has achieved in its homes across the UK.

A large part of my role involves supporting colleagues to deliver the highest standards of hygiene. I work with them to ensure the correct procedures are followed around personal protective equipment (PPE), handwashing and cleaning. I love what I do because I’m passionate about our residents and helping them to live fulfilling lives in a safe environment.

What do I enjoy the most about working at Mercia Grange? There are so many things! The wonderful atmosphere and beautiful surroundings, the fabulous residents and amazing team. I also love being a nurse. For job satisfaction, few other jobs come close.

Karl Morris
Karl Morris
Maintenance Manager

I love this job. I’ve worked in various care homes and in hotels, but I wanted to join Care UK because I’ve always heard good things about the organisation.
Working in the care sector is very rewarding, although it can be challenging too. There’s a brilliant team here at Mercia Grange, and I’m enjoying being part of what is a very family-oriented home. It’s a great feeling to put a smile on a resident’s face by getting their room the way they want it, or encouraging them to help with my checks. Or even just having a chat with someone. It means a lot to me that I can support residents in any way.

Lisa Woodall
Lisa Woodall
Business Administrator

I’ve spent 20 years’ working in offices as a Personal Assistant, Secretary and Business Administrator, and, before joining the Mercia Grange team I was an Administrator in another care home. I wanted to join Care UK because it is a hugely reputable care provider.The mornings are always my favourite time of the day because there are lots of happy faces coming through the door, and I look forward to what the day has in store. I get a lot of satisfaction from ensuring that the office is running smoothly. Time management skills are crucial in this busy role, as are good people skills, and having some computer know-how: we use lots of different computer and information systems.I enjoy conquering new challenges, and I thrive on the fact that every day is different. I’m also proud to be the Colleague Voices Representative for Mercia Grange.

The Importance Of Meal Times

Our chef-led catering team serve up delicious and nutritious hot and cold menu choices made from fresh ingredients and tailored to your personal tastes, diet and cultural needs. You are welcome to eat in your room if you don’t want to miss your favourite TV programme. And if you find you’re hungry or thirsty at different times, you can help yourself to drinks, snacks and treats at any time of the day or night. 

We are also able to offer an enhanced in-room dining service with a wide range of tasty and nutritious meals and snacks for those who prefer, or need, additional distancing.

We look forward to celebrating your birthday in style, finding any excuse to have fun and enjoy good food. Whether it’s trying some new foods for Chinese New Year or Diwali or indulging our passion for chocolate at Easter time, there’ll always be something to look forward to.


We Serve Food At
Afternoon Tea, All day snacks, Breakfast, Dinner, Lunch.

Dietary Options
Diabetic, Gluten-free, Pureed, Vegetarian.

Our Photos

Activities Are So Important

Our lifestyle team organises and runs daily activities that are tailored around your hobbies and interests,  ranging from quizzes and exercise classes to gardening, baking, music sessions and film afternoons – all socially distanced. Our new seaside themed balcony is a popular place to sit under a parasol and enjoy an icecream or two.

We understand that group activities aren’t for everyone, so we spend lots of quality time with individual residents, one-to-one. Whether you would like to do some gardening, do some research for a hobby or simply have a chat and a cup of tea, we’ll make it happen.


Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping Centre, Theatre.
Our Pets

Pets aren’t allowed to live here at Mercia Grange, however we do welcome well-behaved pets for visits.


Can You Bring Your Pet
No

538 Lichfield Road
Four Oaks
Sutton Coldfield
B74 4EH

Regulator: CQC

Category Rating
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Good
Responsive Good
Effective Outstanding
Read More https://api.cqc.org.uk/public/v1/reports/1a292f3e-78e9-49d0-a7fe-e22a8190fc08
Report Published 20th June 2019
Registration Date 31st May 2018
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Mercia Grange

Mercia Grange was given an overall rating of "Outstanding" by the CQC in June 2019.
Mercia Grange provides Nursing, Dementia and Respite care.
Mercia Grange has 67 rooms.
Mercia Grange is owned by Care UK.
No. Mercia Grange does not offer Residential care.
Yes. Mercia Grange does offer Respite care.
Yes. Mercia Grange does provide care for people with Dementia.
Mercia Grange comes under Birmingham.
Thomas Bampfield is the manager of Mercia Grange.

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