538 Lichfield Road
Four Oaks
Sutton Coldfield
B74 4EH
Profile Strength |
Excellent 90%
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Care Type | Care Home |
Care Category | Nursing | Dementia | Respite | Residential |
Availability | Yes |
Weekly Prices From | £1,446.00 |
Regulator's Rating | Outstanding |
Catherine Evans is Home Manager at Mercia Grange.
The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.
This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.
The team at Mercia Grange care home in Sutton Coldfield believe that when your loved one moves into a care home they’re entitled to enjoy a lifestyle that’s relaxing, pampered, active and varied.
Residents are supported to enjoy a meaningful lifestyle, with activities that are special to them. We do this by tailoring all aspects of your loved ones care to their unique needs, interests and preferences. We get to know how they like to spend their day and learn about their hobbies and interests, the jobs they’ve done, the places they’ve lived and the people who are dear to them.
It’s this attention to detail and commitment to the individual that led to us being rated as an ‘outstanding’ care home by the CQC in June 2019.
We have our own coffee shop and bar, hair and beauty salon and cinema so your loved one can continue to get the most out of each day. And if your loved one gets a sense of purpose from having a familiar routine, like folding laundry, they’re welcome to help us around the home.
Our home team is part of Care UK, one of the UK’s largest providers of residential care for older people. We operate over 100 care homes and day clubs and deliver care to more than 7,000 people every day. Our strong ethos of care means that we work closely with you to tailor the care we provide to your loved one’s exact needs. Every person is different, so we take time to get to know your loved one right down to the smallest details of their lives, so that we can deliver care that’s entirely person centred.
We are here to support you and your loved one through your journey into care and are able to offer a limited number of appointments for in-person show rounds of our care home. Call to speak to one of our friendly team who can take you through a short health screening questionnaire and book you in for a tour. If you’re considering care for yourself or a loved one, we’re here for you.
Care Options | We Can Provide |
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Support For | End of Life, Palliative, Personal care, Support for Couples. |
Disability Support | Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound. |
Medication | By Mouth, Change Catheter, Injection, Suppository. |
Nursing Specialisms | Cancer, Crohn's Disease, Crohns, Diabetes, Epilepsy, Lung Disease, Motor Neurone Disease (MND), Parkinson's Disease, Stroke. |
Type Of Dementia | Mild Dementia. |
Dementia Behaviour | Wandering . |
Dementia Specialisms | Alzheimer's, Mixed Dementias, Vascular Dementia. |
Respite Care | Yes |
Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.
Infection Control Initiatives in place | ||
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Air Filtration & Purification | We are using air filtration and/or air purification devices within our care setting. |
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Independent Assessments | We have been independently assessed in our approach to infection control. |
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Infection Control Training | Our staff are trained to use measures which prevent and control infections. |
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Infection Screening | We are using technology to screen for infections & monitor symptoms. |
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Regulatory Assessment | We have been assessed by the care regulator in our approach to infection control. |
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Sterilisation & Disinfection Devices | We are using sterilisation and/or disinfection devices within our care setting. |
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Virus Testing | We are testing for viral infection when symptoms present within our care setting. |
Safe Visiting Space | |||||
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Connectivity for resident testing, monitoring & communications |
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Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant. Wireless Internet access (WiFi) Yes, our care home has WiFi in all our resident’s rooms. Mobile Phone Network Coverage (mobile “signal”) Yes, our care home has mobile phone signal in all our resident’s rooms. Telephone for external calling No, our care home does not provide a telephone in residents’ rooms. |
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Minimum Age |
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65 |
Our Building and Facilities |
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Mercia Grange has been designed to enhance the quality of life for every resident, whatever their needs. The home is subdivided into smaller suites on each floor, helping to keep hustle and bustle to a minimum, which is particularly important for residents who are living with dementia. In fact, every aspect of the home’s design, from the colour on the walls, to the carpets and furnishings, incorporate touches that help people living with dementia to feel at home and to find their way around independently. |
Is Our Home Purpose Built |
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Yes |
How Many Floors We Have |
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3 |
Who Owns Our Building |
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Private |
Communal Rooms |
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Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges. |
What Else Do We Provide |
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Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, GP, Hairdressers, Minibus. |
Our Garden |
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Communal Garden, Communal Patio, Private Garden(s), Vegetable Plot, Wheelchair Friendly Access. |
How 'Smart' Are We? |
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Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use, Smart Home Remote Control. |
Our Photos |
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Description |
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Each of the home’s 67 en-suite bedrooms are beautifully decorated and furnished. And if your loved one likes the idea of being close to the garden, they can choose a room with direct access to our lovely landscaped gardens. |
About Our Rooms | |
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Number Of Rooms | 67 |
Number Of Ensuite Rooms | 67 |
Type Of Room |
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Single Room. |
Room Features |
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Direct Garden Access, Furnished, Garden View, Step Free Access. |
Room Facilities |
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Alarm, Freeview TV, Internet Access, Telephone Point, Wifi. |
Our Photos |
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Our Team |
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![]() Catherine EvansHome ManagerThe team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them. ![]() Rachel MackayCustomer Relations ManagerI’ve worked in the care sector for ten years now, and joined Care UK in 2017. I’d worked for another care home providers, but I heard good things about Care UK from a colleague. ![]() Belinda PiovesanaLifestyle LeadI trained at art school, and have worked in hospitality, and my background has been incredibly handy for the role I now have at Mercia Grange. Creativity is important as you need to think ‘outside the box’ to engage the residents. ![]() Shaun Portman-HannHead ChefMy work in the hospitality industry has ranged from my training in a country house hotel, to running my own kitchen in a village pub and then travelling Europe as a chef on a cruise ship. In that role I was helping to produce over 13,000 meals each day! ![]() Lisa WoodallBusiness AdministratorI’ve spent 20 years’ working in offices as a Personal Assistant, Secretary and Business Administrator, and, before joining the Mercia Grange team I was an Administrator in another care home. I wanted to join Care UK because it is a hugely reputable care provider.The mornings are always my favourite time of the day because there are lots of happy faces coming through the door, and I look forward to what the day has in store. I get a lot of satisfaction from ensuring that the office is running smoothly. Time management skills are crucial in this busy role, as are good people skills, and having some computer know-how: we use lots of different computer and information systems.I enjoy conquering new challenges, and I thrive on the fact that every day is different. I’m also proud to be the Colleague Voices Representative for Mercia Grange. ![]() Samantha JonesHead HousekeeperMy background is in the hotel industry. I’ve set up a large four-star hotel and have worked as a general manager in a big hotel too. When I fancied a change recently, I was really attracted by the ethos of Care UK. The organisation believes in providing hotel-style levels of quality and comfort to residents. That really appealed to me, and I felt my skills would be a good fit. Mercia Grange is a beautiful new home - and it’s a pleasure to work here. One of the best parts of the day is when I bring residents’ laundered items back to their rooms. I love seeing all the residents and having a chat. I haven’t been at Mercia Grange long, so I’m still getting to know everyone, and their fascinating life stories. Outside of work, I’m a big animal lover: I have a dog, a rabbit and a cockatoo. When I’m not caring for them, I like to unwind with a glass of something and my favourite American boxset! ![]() Peter AstonMaintenanceI’m an experienced Maintenance Manager and worked in a privately owned nursing home prior to joining the Mercia Grange team. I heard a lot of good things about Mercia Grange – it has an amazing reputation – and I knew I’d have different and interesting challenges to tackle here working as part of a bigger organisation. The end of the day is my favourite part of the day because I know all my jobs are completed and I’ve helped to keep Mercia Grange running smoothly. I enjoy working on my own initiative and supporting the residents by ensuring everything’s working well and is safe for them. There are some incredible people who call Mercia Grange ‘home’ and I’m enjoying getting to know them and learning about their lives. In my spare time I enjoy riding motorbikes, reading, watching films and playing board games and video games. |
Weekly Fees Start From | Fee |
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Residential Fees From / Price Per Week | £1,446.00 |
Nursing Fees From / Price Per Week | £1,646.00 |
Residential Dementia Fees From / Price Per Week | £1,501.00 |
Respite Fees From / Price Per Week | £1,656.00 |
Funding Types | |
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Local Authority | Birmingham |
Region | West Midlands |
We Accept Self-Funding Clients | Yes |
We Accept Local Authority Funding | No |
We Accept NHS Continuing Healthcare | Yes |
We Accept Local Authority funding with a Third Party Top-Up | Yes |
Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.
To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.
Styles of Food |
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Our Photos |
Activities Are So Important |
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Our lifestyle team organises and runs daily activities that are tailored around your hobbies and interests, ranging from quizzes and exercise classes to gardening, baking, music sessions and film afternoons – all socially distanced. Our new seaside themed balcony is a popular place to sit under a parasol and enjoy an icecream or two. We understand that group activities aren’t for everyone, so we spend lots of quality time with individual residents, one-to-one. Whether you would like to do some gardening, do some research for a hobby or simply have a chat and a cup of tea, we’ll make it happen. |
Our Photos |
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Activities At Home |
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1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games. |
Activities Outside Our Home |
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Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping Centre, Theatre. |
Our Pets |
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Pets aren’t allowed to live here at Mercia Grange, however we do welcome well-behaved pets for visits. |
Can You Bring Your Pet |
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No |
538 Lichfield Road
Four Oaks
Sutton Coldfield
B74 4EH
Current Ratings | |
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Overall | Outstanding |
Safe | Good |
Well Led | Outstanding |
Caring | Good |
Responsive | Good |
Effective | Outstanding |
Inspection Reports | |
Last inspected | 3rd April 2019 |
Last rated | 20th June 2019 |
Reports | |
Registration Date | 31st May 2018 |
Service Provider | Care UK Community Partnerships Ltd, CO4 9QB |
Transport |
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Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby. |
Places of Worship |
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Anglican Church, Catholic Church. |
Nearby Services |
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Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops. |
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