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538 Lichfield Road
Four Oaks
Sutton Coldfield
B74 4EH

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Profile Strength
Excellent 90%
Care Type Care Home
Care Category Nursing | Dementia | Respite | Residential
Availability Yes
Weekly Prices From £1,446.00
Regulator's Rating Outstanding
Meet The Manager

Catherine Evans is Home Manager at Mercia Grange.

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

The team at Mercia Grange care home in Sutton Coldfield believe that when your loved one moves into a care home they’re entitled to enjoy a lifestyle that’s relaxing, pampered, active and varied.

Residents are supported to enjoy a meaningful lifestyle, with activities that are special to them. We do this by tailoring all aspects of your loved ones care to their unique needs, interests and preferences. We get to know how they like to spend their day and learn about their hobbies and interests, the jobs they’ve done, the places they’ve lived and the people who are dear to them.

It’s this attention to detail and commitment to the individual that led to us being rated as an ‘outstanding’ care home by the CQC in June 2019.

We have our own coffee shop and bar, hair and beauty salon and cinema so your loved one can continue to get the most out of each day. And if your loved one gets a sense of purpose from having a familiar routine, like folding laundry, they’re welcome to help us around the home.

Our home team is part of Care UK, one of the UK’s largest providers of residential care for older people. We operate over 100 care homes and day clubs and deliver care to more than 7,000 people every day. Our strong ethos of care means that we work closely with you to tailor the care we provide to your loved one’s exact needs. Every person is different, so we take time to get to know your loved one right down to the smallest details of their lives, so that we can deliver care that’s entirely person centred.

We are here to support you and your loved one through your journey into care and are able to offer a limited number of appointments for in-person show rounds of our care home. Call to speak to one of our friendly team who can take you through a short health screening questionnaire and book you in for a tour. If you’re considering care for yourself or a loved one, we’re here for you.


Meaningful lifestyles at Mercia Grange
Living well with dementia at Mercia Grange
Dining with dignity at Mercia Grange
Care Options We Can Provide
Support For End of Life, Palliative, Personal care, Support for Couples.
Disability Support Bed Bound, Hearing Impairment, Physical Disability, Physically Frail, Requires Hoist , Speech Impairment, Visual Impairment, Walking Frame, Wheel Chair Bound.
Medication By Mouth, Change Catheter, Injection, Suppository.
Nursing Specialisms Cancer, Crohn's Disease, Crohns, Diabetes, Epilepsy, Lung Disease, Motor Neurone Disease (MND), Parkinson's Disease, Stroke.
Type Of Dementia Mild Dementia.
Dementia Behaviour Wandering .
Dementia Specialisms Alzheimer's, Mixed Dementias, Vascular Dementia.
Respite Care Yes

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Air Filtration & Purification We are using air filtration and/or air purification devices within our care setting.
safe-tick Independent Assessments We have been independently assessed in our approach to infection control.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Infection Screening We are using technology to screen for infections & monitor symptoms.
safe-tick Regulatory Assessment We have been assessed by the care regulator in our approach to infection control.
safe-tick Sterilisation & Disinfection Devices We are using sterilisation and/or disinfection devices within our care setting.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.
Safe Visiting Space
safe-tick We have a safe visiting space

All Care UK homes now have purpose-built internal or external visiting suites available which enable visits to take place from behind a sealed glass panel, using a sound system to assist with communication. Where Government guidance and local health teams allow, these suites make it possible to continue visiting even when we have a case of Covid-19 in the home.

Connectivity for resident testing, monitoring & communications

Infection control and the safety of both residents and staff often requires quarantine measures and the isolation of care home residents. To test, monitor and allow residents to communicate with relatives, the prevalence of room-level connectivity within the home is becoming increasingly relevant.

Wireless Internet access (WiFi)

Yes, our care home has WiFi in all our resident’s rooms.

Mobile Phone Network Coverage (mobile “signal”)

Yes, our care home has mobile phone signal in all our resident’s rooms.

Telephone for external calling

No, our care home does not provide a telephone in residents’ rooms.

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook

Minimum Age
65

Our Building and Facilities

Mercia Grange has been designed to enhance the quality of life for every resident, whatever their needs. The home is subdivided into smaller suites on each floor, helping to keep hustle and bustle to a minimum, which is particularly important for residents who are living with dementia. In fact, every aspect of the home’s design, from the colour on the walls, to the carpets and furnishings, incorporate touches that help people living with dementia to feel at home and to find their way around independently.


Is Our Home Purpose Built
Yes

How Many Floors We Have
3

Who Owns Our Building
Private

Communal Rooms
Activities Room, Bar / Pub, Coffee Shop / Café, Dining Rooms, Sitting Rooms, TV Lounges.

What Else Do We Provide
Assisted Bathroom, Beauty Salon, Chiropodist, Cinema, Coffee Shop, GP, Hairdressers, Minibus.

Our Garden
Communal Garden, Communal Patio, Private Garden(s), Vegetable Plot, Wheelchair Friendly Access.

How 'Smart' Are We?
Individual Heating Controls, Interactive Digital Touch Table, Reduce Plastic Use, Smart Home Remote Control.

Our Photos

Description

Each of the home’s 67 en-suite bedrooms are beautifully decorated and furnished. And if your loved one likes the idea of being close to the garden, they can choose a room with direct access to our lovely landscaped gardens.


About Our Rooms
Number Of Rooms 67
Number Of Ensuite Rooms 67

Type Of Room
Single Room.

Room Features
Direct Garden Access, Furnished, Garden View, Step Free Access.

Room Facilities
Alarm, Freeview TV, Internet Access, Telephone Point, Wifi.

Our Photos
Our Team
Catherine Evans
Catherine Evans
Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Rachel Mackay
Rachel Mackay
Customer Relations Manager

I’ve worked in the care sector for ten years now, and joined Care UK in 2017. I’d worked for another care home providers, but I heard good things about Care UK from a colleague.

I think CRMs like me have a very important part to play in a home as we’re helping families in their hour of need, reassuring them that we can care for their loved one in the way they’d want. During my time working in older people’s care, I’ve developed a passion for dementia care. In fact, I’m one of the Dementia Champions at Mercia Grange. I enjoy sparking that passion for dementia care in other people.

I love this job, every day is so varied and rewarding. I enjoy meeting new families and welcoming new residents, and I love spending time with our existing residents, having a chat and a giggle with them. One of the best parts of working in a care home is being able to help fulfil residents’ wishes.

Belinda Piovesana
Belinda Piovesana
Lifestyle Lead

I trained at art school, and have worked in hospitality, and my background has been incredibly handy for the role I now have at Mercia Grange. Creativity is important as you need to think ‘outside the box’ to engage the residents.

I love making a difference to older people’s lives, it makes my day to see residents smiling and enjoying themselves. There’s no better feeling than when an activity has gone really well and everyone’s buzzing afterwards. 

I would say that learning about dementia has been one of the biggest challenges for me in my role (and learning to drive the minibus!). But, having said that, I’m very proud that I found a barber who visited the home to pamper our gentlemen. He became a Dementia Friend and now visits other Care UK homes to pamper their gents. Something that I helped to start has had a hugely positive impact on many people’s lives.

Shaun Portman-Hann
Shaun Portman-Hann
Head Chef

My work in the hospitality industry has ranged from my training in a country house hotel, to running my own kitchen in a village pub and then travelling Europe as a chef on a cruise ship. In that role I was helping to produce over 13,000 meals each day!

When I joined Mercia Grange it was a new home and it offered the chance to set the standard in a brand new environment. The home looked more like a hotel and it offered much more sociable working hours compared to the hospitality sector, so I was keen to give it a go.

In this role you need to have a caring nature because it’s important to be passionate about delivering the best for the residents. Having a range of cheffing skills, including creating pastries and desserts is important too. I really enjoy baking the treats for residents each day for them to enjoy in the café or for afternoon tea. They always let you know how much they’ve enjoyed them, which brightens my day.

Lisa Woodall
Lisa Woodall
Business Administrator

I’ve spent 20 years’ working in offices as a Personal Assistant, Secretary and Business Administrator, and, before joining the Mercia Grange team I was an Administrator in another care home. I wanted to join Care UK because it is a hugely reputable care provider.The mornings are always my favourite time of the day because there are lots of happy faces coming through the door, and I look forward to what the day has in store. I get a lot of satisfaction from ensuring that the office is running smoothly. Time management skills are crucial in this busy role, as are good people skills, and having some computer know-how: we use lots of different computer and information systems.I enjoy conquering new challenges, and I thrive on the fact that every day is different. I’m also proud to be the Colleague Voices Representative for Mercia Grange.

Samantha Jones
Samantha Jones
Head Housekeeper

My background is in the hotel industry. I’ve set up a large four-star hotel and have worked as a general manager in a big hotel too. When I fancied a change recently, I was really attracted by the ethos of Care UK. The organisation believes in providing hotel-style levels of quality and comfort to residents. That really appealed to me, and I felt my skills would be a good fit. 

Mercia Grange is a beautiful new home - and it’s a pleasure to work here. One of the best parts of the day is when I bring residents’ laundered items back to their rooms. I love seeing all the residents and having a chat. I haven’t been at Mercia Grange long, so I’m still getting to know everyone, and their fascinating life stories. 

Outside of work, I’m a big animal lover: I have a dog, a rabbit and a cockatoo. When I’m not caring for them, I like to unwind with a glass of something and my favourite American boxset!

Peter Aston
Peter Aston
Maintenance

I’m an experienced Maintenance Manager and worked in a privately owned nursing home prior to joining the Mercia Grange team. I heard a lot of good things about Mercia Grange – it has an amazing reputation – and I knew I’d have different and interesting challenges to tackle here working as part of a bigger organisation.

The end of the day is my favourite part of the day because I know all my jobs are completed and I’ve helped to keep Mercia Grange running smoothly. I enjoy working on my own initiative and supporting the residents by ensuring everything’s working well and is safe for them. There are some incredible people who call Mercia Grange ‘home’ and I’m enjoying getting to know them and learning about their lives.

In my spare time I enjoy riding motorbikes, reading, watching films and playing board games and video games.

Weekly Fees Start From Fee
Residential Fees From / Price Per Week £1,446.00
Nursing Fees From / Price Per Week £1,646.00
Residential Dementia Fees From / Price Per Week £1,501.00
Respite Fees From / Price Per Week £1,656.00

Funding Types
Local Authority Birmingham
Region West Midlands
We Accept Self-Funding Clients Yes
We Accept Local Authority Funding No
We Accept NHS Continuing Healthcare Yes
We Accept Local Authority funding with a Third Party Top-Up Yes

Choice Dining Logo

Choice Dining is a food-focused accreditation designed to give care-seekers like yourself the ability to consider and compare the dining experience within different care settings.

To be awarded the Choice Dining badge, a care home will have committed to delivering exceptional dining experiences with a strong focus on preference, individuality, hygiene and the environment. You can explore the specifics of all participating homes in the tab below to learn more about the food on offer, how it is served and presented and what they’re doing to cater for your personal taste. For more information about Choice Dining please click here.

Styles of Food Pink tick icon Gluten-free Pink tick icon Pureed Pink tick icon Vegetarian
Our Photos
Activities Are So Important

Our lifestyle team organises and runs daily activities that are tailored around your hobbies and interests,  ranging from quizzes and exercise classes to gardening, baking, music sessions and film afternoons – all socially distanced. Our new seaside themed balcony is a popular place to sit under a parasol and enjoy an icecream or two.

We understand that group activities aren’t for everyone, so we spend lots of quality time with individual residents, one-to-one. Whether you would like to do some gardening, do some research for a hobby or simply have a chat and a cup of tea, we’ll make it happen.


Our Photos

Activities At Home
1 to 1 Activities, Animal Petting, Bingo, Birthday Celebrations, Board Games, Card Games, Choir, Cooking, Crafts, Crosswords, Dancing, Excursions, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Music Entertainment, Music Therapy, Painting, Pet Therapy, Quiz Games, Religious Services, Reminiscence, Residents' Committee, Singing, Themed Events, Visiting Entertainment, Word Games.

Activities Outside Our Home
Cinema, Garden Centre, Local Tourist Attractions, Park, Pub, Shopping Centre, Theatre.
Our Pets

Pets aren’t allowed to live here at Mercia Grange, however we do welcome well-behaved pets for visits.


Can You Bring Your Pet
No

538 Lichfield Road
Four Oaks
Sutton Coldfield
B74 4EH

Regulator: CQC

Current Ratings
Overall Outstanding
Safe Good
Well Led Outstanding
Caring Good
Responsive Good
Effective Outstanding
Inspection Reports
Last inspected 3rd April 2019
Last rated 20th June 2019
Reports

20th June 2019

Registration Date 31st May 2018
Service Provider Care UK Community Partnerships Ltd, CO4 9QB
Transport
Bus Stop nearby, Car Park, Car Park on-site, Train Station nearby.

Places of Worship
Anglican Church, Catholic Church.

Nearby Services
Garden Centre, Hospital, Park, Pub, Restaurant, Shopping Centre, Shops.

Frequently asked questions about Mercia Grange

Mercia Grange was given an overall rating of "Outstanding" by the CQC in June 2019.
Mercia Grange provides Nursing, Dementia, Respite and Residential care.
Mercia Grange has 67 rooms.
Prices for Mercia Grange start from £1,446.00 per week.
Mercia Grange is owned by Care UK.
Yes. Mercia Grange does offer Residential care.
Yes. Mercia Grange does offer Respite care.
Yes. Mercia Grange does provide care for people with Dementia.
Mercia Grange comes under Birmingham.
Mercia Grange does not accept Local Authority clients.
Mercia Grange accepts NHS Continuing Healthcare clients.
Catherine Evans is the manager of Mercia Grange.

Profile Last Updated: 08 Aug 2022 | Report this Profile

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