Home Instead Maidenhead, Henley & Wallingford

Add to Shortlist
Profile Strength
Excellent 95%
Care Type Home Care
Care Category Dementia | Respite | Personal
Availability Yes
Hourly Prices From £28.00
Regulator's Rating Good
Meet The Manager

Jill Bitcheno is Care Services Manager at Home Instead Maidenhead, Henley & Wallingford.

Jill has a very impressive CV with a wealth of experience in a variety of roles within the Health and Care industry, including working at Heatherwood and Wexham Park Hospitals as Senior Sister and A&E Nurse.

Jill spent 5 years working with our good friends at our neighbouring Home Instead as Care Manager before joining us in 2017 and we are very excited to have her expertise, knowledge and experience at Home Instead Maidenhead, Henley & Walligford. 

Jill is a real people person and loves spending time with clients to learn how they can stay happy and independent in their own homes. Jill also builds strong, trusting relationships with CAREGivers, helping them achieve the high quality care expected at our Home Instead office.

Jill Bitcheno

We provide Home Care, Companionship Care, Live-in Care, Dementia Care and other help around the home in Maidenhead, Henley, Wallingford, Twyford, Wargrave, Bray, Hambledon, Henley On Thames and surrounding areas to support individuals to live a happy life in the comfort of their home.

Here at Home Instead Maidenhead, Henley & Wallingford, we understand that it can be challenging to balance the demands of everyday life while looking after your ageing family and friends, yet more of us are trying to do just that.

We have a team of wonderful local CAREGivers who are able to support your loved one with day-to-day life while remaining at home in familiar surroundings.

Care Options We Can Provide
Care Given Companionship, Convalescence, End of Life, High Dependency, Independent Living, Palliative, Personal care, Support for Couples.
Disability Support Physical Disability, Physically Frail, Walking Frame.
Housekeeping Cleaning, Gardening, Household Admin, Laundry, Meal Preparation, Prescription Collection, Shopping, Tidying, Transportation.
Medication By Mouth, Change Catheter.
Type Of Dementia Mild Dementia, Moderate Dementia.
Dementia Specialisms Alzheimer's.
Care Visits 1 Hour, 2 Hours, 3 Hours, 4 Hours, 6 Hours, Days, Full Day, Full Day & Night, Night Service (awake / waking), Sitting-in Service, Sleep-in Service, Weeks.

Autumna has invited care providers to evidence the infection control measures they are carrying out, above and beyond those laid out by the government, in order to keep residents, staff and visitors safe.

Infection Control Initiatives in place
safe-tick Contact Tracing We have measures in place to identify and trace contact between people in our care setting.
safe-tick Infection Control Training Our staff are trained to use measures which prevent and control infections.
safe-tick Virus Testing We are testing for viral infection when symptoms present within our care setting.

More details coming soon

Social media provides an up to date window on the activities within a provider's setting.

With the restrictions on visiting during the pandemic, social media platforms such as these offer real insight when you are choosing a provider.

Infection Control Safe We are on Facebook


Our CAREGivers are simply the best of the best. During the recruitment process, CAREGivers must pass a police check, supply four references and pass a strict interview process to ensure they will fit well within our Home Instead culture. We give full training before they start caring and continue this training and support thought out their time with us. Above all, all our CAREGivers have a good, caring heart. When we choose your CAREGiver, we look for people who enjoy similar interests and have a good match in terms of personality so we can find the right person to support you, enabling you to build a trusting relationship. A CAREGiver is always introduced to you before the care service begins, to ensure they are compatible and are the right fit for happy home care.

Our Carers Are
Criminal Background Checked True
Fully Insured True

Our Team
Jill Bitcheno
Jill Bitcheno
Care Services Manager

Jill has a very impressive CV with a wealth of experience in a variety of roles within the Health and Care industry, including working at Heatherwood and Wexham Park Hospitals as Senior Sister and A&E Nurse.

Jill spent 5 years working with our good friends at our neighbouring Home Instead as Care Manager before joining us in 2017 and we are very excited to have her expertise, knowledge and experience at Home Instead Maidenhead, Henley & Walligford. 

Jill is a real people person and loves spending time with clients to learn how they can stay happy and independent in their own homes. Jill also builds strong, trusting relationships with CAREGivers, helping them achieve the high quality care expected at our Home Instead office.

Paul Johnson
Paul Johnson

Paul has lived in Berkshire for over 15years with his wife Melissa & two children. He enjoys being part of the local community including supporting the high flying Maidenhead FC as often as possible!

Paul has previously worked in international staffing where he built his own business over 13 years in London before more recently managing another staffing business with offices in London, Germany & Poland.

Having worked in the city for most his working life, over the past number of years Paul had specifically wanted to run & develop a high quality care business in the local community & when the chance to own an existing Home Instead office presented itself in 2016, it was the perfect opportunity.

Melissa Johnson
Melissa Johnson

Melissa Johnson is the co-director at Home Instead Maidenhead along with her husband, Paul. She has lived in Maidenhead since 2005 & during that time has enjoyed being an active member of the community.

Melissa understands just how vital it is to be confident & happy with the care a loved one is receiving. She strongly believes that our CAREGivers & all the team at the office treat our clients as if they were our own family – with respect, kindness and compassion. Melissa is delighted to be part of Home Instead as she believes helping people stay independent for as long as possible is so rewarding. She wants Home Instead Maidenhead, Henley & Wallingford to continue to be the first place people think of when arranging care for a loved one due to our wonderful care, from our marvellous CAREGivers & fantastic support from our great office team.

Jo O'Connor
Jo O'Connor
Client Support Manager (Maidenhead & Twyford)

Jo joined Home Instead Maidenhead as a CAREGiver, a year later, joined our office team becoming our Care Co-Ordinator and  has now for some years been working hard as our Client Support Manager for clients living in Maidenhead, Twyford and the surrounding areas. Jo's role involves working closely with our clients and their families to ensure they are receiving all the help and support they need to help them live a happy and independent life in their own home.

Jo enjoys her role as it brings something new each day & she loves a challenge! She enjoys working closely with our clients where her experience as a CareGiver really helps in understanding everyones needs. Jo loves meeting new people.

Claire Carruthers
Claire Carruthers
Client Support Manager (Henley & Wallingford)

Claire, originally from South Africa, joined Home Instead in May 2017 as a CAREGiver. However, she started her career working in office management before moving on to qualify as a Montessori teacher, teaching for a number of years. Claire joined Home Instead as she was looking for a different career path with flexible hours to suit her family responsibilities. Claire soon realised how rewarding CAREGiving was with the added benefit that every day was different and brought new challenges – she loves supporting our clients and their families.  In the summer of 2018, Claire joined the office team as a Senior CAREGiver, working mainly on the Client side of the business and in early 2020 was promoted to Client Services Manager, looking after our clients in Henley, Wallingford and surrounding areas.

Marketa Bezdecna
Marketa Bezdecna
Care Co-ordinator

Marketa joined Home Instead in 2018 as a Care Coordinator. She has worked in the Health and Social Care sector for most of her career. Originally from the Czech Republic, she gained experience from working as a CAREGiver when she first moved to the UK, and has also worked as a Social Worker and Case Manager. Marketa loves working with people. As a Care Coordinator she is making sure that the right CareGiver is allocated to the right customer at the right time.

Lana Alford
Lana Alford
CAREGiver Supervisor

Lana started her career in retail, before moving on to working as a legal secretary. After spending some time looking after her elderly grandmother, Lana decide she wanted a change of career and wanted to work in the care industry where she felt she could really make a difference to people lives. She says since then she “hasn’t looked back”. At Home Instead Lana is tasked with arranging and scheduling our clients visits and liaising with them and our CAREGivers to ensure everyone is in the right place at the right time!

Cath Evans
Cath Evans
Senior CAREGiver

Cath has close to 20 years social care experience, starting as a support worker in an autistic school and then settling into the Older Persons team at West Berkshire Social Services as a Community Care Officer. After a brief career break living abroad, Cath began the valuable experience of becoming a CAREGiver for Home Instead and has been with us for since 2014.  Whilst in the office, Cath mostly concentrates on the auditing side of the business however she also continues to support her regular clients in their own homes. 

Kim Wise
Kim Wise
CAREGiver Supervisor

Kim has been with Home Instead since early 2018 when she joined the team as a CAREGiver. She was pretty amazing in her role, so after a year and a half, she became a Senior CAREGiver,  supporting the CAREGiving team. By the autumn of 2020, Kim's role developed and she became CAREGiver Supervisor, working closely with our ever growing team of CAREGivers and ensuring they are trained in all areas of required expertise, working well and happy in their roles here at Home Instead.

Gillian Sanders
Gillian Sanders
Office & Recruitment Manager

Gillian is our office manager and will be the first voice you hear if you phone our office. Her role with us includes working with Paul on the CAREGiver recruitment side, sourcing references and making sure we have all the relevant information in order for a CAREGiver to join our team, as well as day to day administration.

Her career has been varied, with time in hotel management in London and Glasgow, before taking on her own business and running a country free house in the Oxfordshire countryside. Gillian has a great deal of experience in office management, including working at a Henley care home for a number of years before joining Home Instead. 

Jo Hammerton
Jo Hammerton
Office Administrator

Our newest team member, Jo Hammerton, joined Home Instead in 2020 as a CAREGiver where her diligent and caring manner provided a great fit for her joining the office team mid 2021.

Prior to joining Home Instead, Jo worked for over 20 years in various customer service and administrative roles for The John Lewis Partnership managing a team of customer service administrators, where her exceptional people skills really helped her ensure her team were happy and productive.

Fees For Individuals Fee
Hourly Daytime Rate £28.00
Fees For Couples Fee
Hourly Daytime Rate £28.00

Funding Types
Local Authority Wokingham
Region South East
We Accept Self-Funding Clients Yes
Local Authority Funded Clients Yes

The Importance Of Meal Times

As we age, our appetites and attitudes to food change, and because of this and other developments, older people have an increased risk of becoming malnourished. It is often an overlooked health matter as people believe that malnourishment is a consequence of a marked loss of weight, but this isn’t necessarily the case. Anyone of any size can be malnourished and so we want to raise awareness of the issue in the wider community and help to educate families on the risks, the signs and the ways to combat malnourishment when caring for their loved ones.

We Can Prepare
All day snacks, Breakfast, Dinner, Lunch, Cold Meals, Hot Meals, Snacks.

Dietary Options
Diabetic, Pureed, Vegetarian.

Our Photos

Activities Are So Important

Physical wellbeing is equally important to help with well-being, strength and balance. There are lots of ways that you can stay active whilst at home or in your garden. Dependent on your own personal circumstances, you can be as energetic as you are able. There are sitting exercises, easy home or garden workouts, even singing will help keep your lungs working and your heart happy.

Our Photos

Staff Specialities
1 to 1 Activities, Birthday Celebrations, Board Games, Card Games, Crafts, Exercise Class, Flower Arranging, Gardening, Knitting / Embroidery, Painting, Quiz Games, Reminiscence, Singing, Word Games.

Our Pets

As one of the benefits for many of staying in their own home is the ability to keep their beloved pet with them. We can help support our clients with caring for their pet.

How We Help With Your Pet
Feeding, Walking.

Regulator: CQC

Current Ratings
CQC Registered Yes
Overall Good
Safe Good
Well Led Good
Caring Good
Responsive Good
Effective Good
Inspection Reports
Last inspected 1st May 2018
Last rated 23rd May 2018

23rd May 2018

Registration Date 27th October 2016

Maidenhead, Henley-on-Thames, Wallingford, Twyford, Sonning, Taplow, Woodley, Benson and everywhere in between. Including Nettlebed, Wargrave, Shiplake, Bray, Holyport, White Waltham, Winnersh, Hurley

Our Registered Address is:

Unit 5
Castle End Business Park,
Maidenhead, Henley, Wallingford
RG10 9XQ

Frequently asked questions about Home Instead Maidenhead, Henley & Wallingford

Home Instead Maidenhead, Henley & Wallingford was given an overall rating of "Good" by the CQC in May 2018.
Home Instead Maidenhead, Henley & Wallingford provides Dementia, Respite and Personal care.
Home Instead Maidenhead, Henley & Wallingford comes under Wokingham.
Home Instead Maidenhead, Henley & Wallingford accepts Local Authority clients.
Jill Bitcheno is the manager of Home Instead Maidenhead, Henley & Wallingford.

Profile Last Updated: 03 Dec 2021 | Report this Profile

The UK's largest & most detailed directory of elderly care and retirement living options


Care Homes


Home Care Services


Live-in Care Services


Retirement Living Developments

Autumna is the UK's largest and most comprehensive later-life living & elderly care directory. Our detailed search facility and team of expert advisors can help you find the best care homes, nursing homes, retirement homes, retirement villages, home care, and live-in care services for you or your loved one's needs. Our website is free to use, we are proudly independent, and we never take referral fees.